Supporting Families Through End-of-Life Care at Westgate

At Westgate, we understand that end-of-life care is one of the most sensitive and emotional parts of the care journey. It can bring both challenges as well as reminiscing, and our role is to ensure that every family feels supported, informed, and cared for throughout this important time.

As part of Mental Health Awareness Month, we want to highlight the emotional support that accompanies our end-of-life care. We believe that supporting mental wellbeing, both for residents and their loved ones, is just as important as physical wellbeing.

Personalised planning with you in mind

From the very beginning, our team works closely with families to make sure we are clear on their expectations. Conversations around care planning are handled with sensitivity, placing the residents choices and voice at the heart of every decision.

Our approach is person-centred, helping families feel confident that their loved one’s are being left in good hands.

Respecting wishes and creating comfort

Every detail matters when it comes to dignity and peace of mind. We take the time to understand each person’s personal preference. By honouring these choices with care and respect, we create a comforting environment where residents and families can focus on meaningful moments together.

During the most sensitive times, like end-of-life care, we do everything we can to bring comfort, calm, and dignity. We take the time to talk gently and honestly with residents and their families, making sure they feel supported every step of the way. We focus on creating a peaceful space — soft scents, quiet surroundings, and small, caring touches that make all the difference. Every moment matters, and we believe that care is about so much more than medical support — it’s about kindness, respect, and helping each person feel at peace.

Open yet gentle communication

Communication is key to reassurance. Our care teams maintain open, honest, and compassionate conversations with families, keeping them informed and explaining each stage of care.

We know that uncertainty can be unsettling, which is why we maintain open communication. This way, families always feel informed and supported. Our teams are always on hand to listen, answer questions, and provide comfort through clear communication.

Support for families and loved ones

End-of-life care affects not only the resident, but also everyone around them. At Westgate, we recognise the emotional strain that families carry and promise our support extends beyond our residents.

Whether offering a quiet space for intimate family time or simply being a listening ear, our team provides a compassionate presence to help families cope during a difficult time.

Ongoing support

We know that experiencing a loved one in end-of-life care can feel overwhelming, especially when emotions are high. Our teams are always clear about information, guidance, and resources to ensure families feel supported and equipped to make informed decisions.

From practical advice to emotional reassurance, we aim to provide a sense of stability and confidence throughout the process.

Compassionate end-of-life care at Westgate Healthcare

At Westgate Healthcare, we pride ourselves on delivering care that is compassionate, respectful, and centred around both our residents and their families.

End-of-life care is never easy, but with the right support, it can be a time of love and peace. This Mental Health Awareness Month, we are reminded that emotional wellbeing lies at the heart of committed care and that every family deserves to feel supported every step of the way.

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