01 Nov 2012
Erica Lockhart, chief executive, Surrey Care Association Ltd
YES
“I recall the introduction of the old star rating system and the challenges providers faced in implementing it and then the emotional turmoil it raised when their service fell short.
However by the end, Surrey care providers,...
Sue Brand, managing director, RDB Star Rating LimitedNO
“The benefit of a star rating system both to purchasers of care and care providers has been proved, however I believe the re-introduction of any system should be care sector driven, voluntary, holistic, objective, consistent........