Call Insights provides you with detailed call statistics, recordings and benchmarking to assist you in optimising your care enquiry handling.
Available on carehome.co.uk and homecare.co.uk as part of an Enhanced or Platinum subscription.
Why activate Call Insights?
Its easy to activate Call Insights on your Control Panel! Simply fill in your name, email address and job title and click ‘Activate’.
Confirmation of call enquiries
Never miss an enquiry! Get a complete overview of all calls received, including detailed recording and call data – perfect for staff training and improving call handling skills.
Improve enquiry conversion
Track and refine your telephone approach based on clear, actionable information from each call.
Gain insights into phone enquiries
Monitor every care enquiry phone call made through your care home profile, gaining in-depth care seeker insights with verified call leads.