24 Greenhill Park Road, Evesham, WR11 4NL
View Full Details of Greenhill Park Residential Care HomeAfter a period of staff changes earlier this year, we feel increasing confidence in Monika the new manager and her entire team. Monika has held regular meetings with relatives ( and residents) to share her vision and has acted on some suggestions and requests arising. Part of her vision was to increase the range of activities on the weekly programme; adventurous outings to the Safari Park and a Motor Museum have been enjoyed already. The visits from the tots are a delightful inter generational initiative, plus the classical music concert & art are stimulating and lovely for my mother. In fact she is captivated by all the music entertainment. All staff are accommodating in many ways, for example, we are able to book the smart Garden Room for visitors, birthdays or lunch. The catering team are always so flexible & considerate of my mother's dietary needs (and even ensured there were vegetarian options for me when we had a rare Sunday lunch together with her niece.
Mum has been at GreenHill since August, she has settled in very well. Sadly Mum has had to spend time in hospital, but due to staffs quick identification and reactions, Mum was taken to hospital as quickly as possible. All members of staff are welcoming, friendly, helpful attentive and available. They have made the transition for both Mum and myself so smooth and easy. Greenhill is clean and homely, there are activities on all the time, and family are welcome to visit join in activities any time.
On the whole the care is good. However there are times when clear requests and written instructions are ignored. When family feel the need to write instructions on a notice it should indicate to carers that something is not done as per care plan. Common sense does seem to be improving but trying to encourage as much independence as possible and not doing things for them because its quicker is not good care. Medication should be given as instructed, otherwise it is not effective and results in exacerbation of condition, causing stress and illness which should be controlled with correct procedure. Activities seem to be improving which helps to reduce boredom which in turn causes aggression and distress. Sitting a person at a table to wait an hour for lunch or coffee is not stimulating and is very uncomfortable. These are observations which I hope will help. The carers in general may on occasions be lacking but they are generally good carers who show compassion and genuine affection.
I can't recommend Greenhill Park Care Home highly enough. The staff and management are kind, caring , thoughtful and on top of situations. Every effort has been made to help my husband settle in. The home has a lovely family feel to it with only 30 residents, and friends and family are always welcome.
Although this review relates to October 25. It is our overall feeling that since my mum became resident at greenhill that she is safe, genuinely cared for, and all of here requirements are met to the upmost standards. Due to both my wife and I being self employed we don't have as much time as we would like or need to look after my mum . We are comfortable that when we at work mum is in the best place she can be. A heart felt thanks to everyone on the team at Green Hill, well done and keep up the excellent work.
Mum has been a resident at the care home for 8 months. She is very happy. Looks well. The carers are very good and professional. Also very compassionate and kind. Always approachable. The catering is very good. All the staff work extremely hard. The care home is spotless. Clothes are laundered regularly too. We are very pleased with everything.
Greenhill park is a happy, friendly and well managed care home. There has been significant efforts to involve families and friends of relatives at many lovely events. The management staff know my Mum as well as everyone working there. The management have a keen eye for good quality care in a safe environment. The care staff are wonderful. My Mum always looks lovely and is contented there. They communicate really well with the family and recently acted efficiently and immediately when my Mum was unwell. The staff appear to be happy in their work and are rewarded for their efforts. The staff are knowledgeable and this is shown in the way they care for and understand my Mum. The home has recently undergone lots of aesthetic work and is smart, homely and clean. I would not want my Mum to be anywhere else.
My mum has lived at Greenhill for almost one year. She is generally settled and always well looked after. The staff are Greenhill's greatest strength I have never seen them be anything other than caring and kind. They are well led by a strong management team who always keep me informed. The atmosphere is good, for me letting someone else look after my mum was a difficult decision but they haven't disappointed. I visit most days, at different times and it's always nice to be there.
Am satisfied with the care provided to my wife in all aspects - home clean - staff very friendly and caring. Management pro-active & interested. Home convenient to me & my daughter. Improvements & modernisation underway.
Found Greenhill Park a very friendly environment not only for residents but guests as well. The staff made me very welcome each time I go.If you are worried about anything at all they will fix it. Found the entertainment did not happen regular. The residents complained about boredom but when an entertainer was present very enjoyable. I visit about three times a week.
I have had a good experience as a visitor to a resident at the care home. The staff are kind, gentle and caring. I haven't encountered the management staff on my visits, though emails have been dealt with helpfully and professionally. The home is always clean and residents look well-cared for. I can't comment on some facilities eg showering as I've never seen them. The food seems good and drinks are plentiful.
I have always received all the information about the care of Sylvia that I have a need to know. I am completely satisfied that she is being looked after by the best people available. They treat her with all the love, care & respect that she deserves. My thanks to all the management staff & all their amazing carers.
Cannot thank the team at Greenhill for the care they give to mum. She was reluctant to go into residential care but realizes its for the best. As she cannot walk and needs care 24/7. They are on top of her health issues. Contacting her G.P for medications and contacting the paramedics if that is whats required. She has only been here for 6 months but is joining in. Activities there have been a lot of changes in the short time mums been here but hopefully things have settled down now.
There are lovely rooms. Facilities are nice and the staff welcoming. Pleasant visit with my mother.
Staff are cheerful, helpful and visible. Occasionally need to listen carefully to what is being said, though I know they are very busy.
Since he has gone into the care home the staff have treated him exceptionally, sometimes under difficult circumstances. They have shown nothing but caring and patience with him. The staff are always smiling and happy. They greet us warmly which is always nice.
As I live in Australia it is very important that I feel my parents are safe and well cared for and that they love where they live. Greenhill Nursing Home provides my husband and I with confidence that my parents are being cared for by people who love their job and respect the people they are caring for. I have received phone calls and emails and send texts informing us of all we need to know, in regards to Mum and Dad's health and well-being. The staff care for my parents and ensure they maintain as much independence as possible. Their room is lovely and the fact they remain together in their room brings them such happiness. Mum and Dad enjoy the entertainment, food, and the lovely friends they have made since being there. The atmosphere is warm and inviting. All the staff are responsive to any questions we may have and management has always been on hand to talk to, email us or phone us.
My mother has been a resident of Greenhill for nearly four years. She is not the the easiest person to please, however she is provided with a good standard of care. The location of the home and its own garden are good. The level of care is from a team of consistent carers who are regularly checking on my mum who is bed ridden. Visitors are welcome. The building is well maintained. If you are looking for a home to provide care for a relative I suggest you go check out Greenhill, as I am sure you will not be disappointed.
The home is a happy one. The staff all look happy to be there. They laugh and smile with the residents. They join in with the outside singing entertainers. The staff have been there a long time, which is important to me as they know my mum and more importantly she knows them.
The staff and management are excellent! They are so friendly and all the residents in the home are happy and live fully independently. Very good care.
After a period of staff changes earlier this year, we feel increasing confidence in Monika the new manager and her entire team. Monika has held regular meetings with relatives ( and residents) to share her vision and has acted on some suggestions and requests arising. Part of her vision was to increase the range of activities on the weekly programme; adventurous outings to the Safari Park and a Motor Museum have been enjoyed already. The visits from the tots are a delightful inter generational initiative, plus the classical music concert & art are stimulating and lovely for my mother. In fact she is captivated by all the music entertainment. All staff are accommodating in many ways, for example, we are able to book the smart Garden Room for visitors, birthdays or lunch. The catering team are always so flexible & considerate of my mother's dietary needs (and even ensured there were vegetarian options for me when we had a rare Sunday lunch together with her niece.
Mum has been at GreenHill since August, she has settled in very well. Sadly Mum has had to spend time in hospital, but due to staffs quick identification and reactions, Mum was taken to hospital as quickly as possible. All members of staff are welcoming, friendly, helpful attentive and available. They have made the transition for both Mum and myself so smooth and easy. Greenhill is clean and homely, there are activities on all the time, and family are welcome to visit join in activities any time.
On the whole the care is good. However there are times when clear requests and written instructions are ignored. When family feel the need to write instructions on a notice it should indicate to carers that something is not done as per care plan. Common sense does seem to be improving but trying to encourage as much independence as possible and not doing things for them because its quicker is not good care. Medication should be given as instructed, otherwise it is not effective and results in exacerbation of condition, causing stress and illness which should be controlled with correct procedure. Activities seem to be improving which helps to reduce boredom which in turn causes aggression and distress. Sitting a person at a table to wait an hour for lunch or coffee is not stimulating and is very uncomfortable. These are observations which I hope will help. The carers in general may on occasions be lacking but they are generally good carers who show compassion and genuine affection.
I can't recommend Greenhill Park Care Home highly enough. The staff and management are kind, caring , thoughtful and on top of situations. Every effort has been made to help my husband settle in. The home has a lovely family feel to it with only 30 residents, and friends and family are always welcome.
Although this review relates to October 25. It is our overall feeling that since my mum became resident at greenhill that she is safe, genuinely cared for, and all of here requirements are met to the upmost standards. Due to both my wife and I being self employed we don't have as much time as we would like or need to look after my mum . We are comfortable that when we at work mum is in the best place she can be. A heart felt thanks to everyone on the team at Green Hill, well done and keep up the excellent work.
Mum has been a resident at the care home for 8 months. She is very happy. Looks well. The carers are very good and professional. Also very compassionate and kind. Always approachable. The catering is very good. All the staff work extremely hard. The care home is spotless. Clothes are laundered regularly too. We are very pleased with everything.
Greenhill park is a happy, friendly and well managed care home. There has been significant efforts to involve families and friends of relatives at many lovely events. The management staff know my Mum as well as everyone working there. The management have a keen eye for good quality care in a safe environment. The care staff are wonderful. My Mum always looks lovely and is contented there. They communicate really well with the family and recently acted efficiently and immediately when my Mum was unwell. The staff appear to be happy in their work and are rewarded for their efforts. The staff are knowledgeable and this is shown in the way they care for and understand my Mum. The home has recently undergone lots of aesthetic work and is smart, homely and clean. I would not want my Mum to be anywhere else.
My mum has lived at Greenhill for almost one year. She is generally settled and always well looked after. The staff are Greenhill's greatest strength I have never seen them be anything other than caring and kind. They are well led by a strong management team who always keep me informed. The atmosphere is good, for me letting someone else look after my mum was a difficult decision but they haven't disappointed. I visit most days, at different times and it's always nice to be there.
Am satisfied with the care provided to my wife in all aspects - home clean - staff very friendly and caring. Management pro-active & interested. Home convenient to me & my daughter. Improvements & modernisation underway.
Found Greenhill Park a very friendly environment not only for residents but guests as well. The staff made me very welcome each time I go.If you are worried about anything at all they will fix it. Found the entertainment did not happen regular. The residents complained about boredom but when an entertainer was present very enjoyable. I visit about three times a week.
I have had a good experience as a visitor to a resident at the care home. The staff are kind, gentle and caring. I haven't encountered the management staff on my visits, though emails have been dealt with helpfully and professionally. The home is always clean and residents look well-cared for. I can't comment on some facilities eg showering as I've never seen them. The food seems good and drinks are plentiful.
I have always received all the information about the care of Sylvia that I have a need to know. I am completely satisfied that she is being looked after by the best people available. They treat her with all the love, care & respect that she deserves. My thanks to all the management staff & all their amazing carers.
Cannot thank the team at Greenhill for the care they give to mum. She was reluctant to go into residential care but realizes its for the best. As she cannot walk and needs care 24/7. They are on top of her health issues. Contacting her G.P for medications and contacting the paramedics if that is whats required. She has only been here for 6 months but is joining in. Activities there have been a lot of changes in the short time mums been here but hopefully things have settled down now.
There are lovely rooms. Facilities are nice and the staff welcoming. Pleasant visit with my mother.
Staff are cheerful, helpful and visible. Occasionally need to listen carefully to what is being said, though I know they are very busy.
Since he has gone into the care home the staff have treated him exceptionally, sometimes under difficult circumstances. They have shown nothing but caring and patience with him. The staff are always smiling and happy. They greet us warmly which is always nice.
As I live in Australia it is very important that I feel my parents are safe and well cared for and that they love where they live. Greenhill Nursing Home provides my husband and I with confidence that my parents are being cared for by people who love their job and respect the people they are caring for. I have received phone calls and emails and send texts informing us of all we need to know, in regards to Mum and Dad's health and well-being. The staff care for my parents and ensure they maintain as much independence as possible. Their room is lovely and the fact they remain together in their room brings them such happiness. Mum and Dad enjoy the entertainment, food, and the lovely friends they have made since being there. The atmosphere is warm and inviting. All the staff are responsive to any questions we may have and management has always been on hand to talk to, email us or phone us.
My mother has been a resident of Greenhill for nearly four years. She is not the the easiest person to please, however she is provided with a good standard of care. The location of the home and its own garden are good. The level of care is from a team of consistent carers who are regularly checking on my mum who is bed ridden. Visitors are welcome. The building is well maintained. If you are looking for a home to provide care for a relative I suggest you go check out Greenhill, as I am sure you will not be disappointed.
The home is a happy one. The staff all look happy to be there. They laugh and smile with the residents. They join in with the outside singing entertainers. The staff have been there a long time, which is important to me as they know my mum and more importantly she knows them.
The staff and management are excellent! They are so friendly and all the residents in the home are happy and live fully independently. Very good care.