Submit a Review for South Quay Care Home
Cowpen Road, Blyth, NE24 5TT
View Full Details of South Quay Care HomeLatest Reviews for South Quay Care Home
01 August 2025
Excellent experience, good levels of care for my Dad, food good and varied. Care home clean and tidy. Good levels of maintenance evident.
14 July 2025
The staff are very friendly and helpful. My husband was ony in for a short while as he was very poorly and not expected to live much longer. The staff kept me informed every day and telephoned when I wasn't there. My husband's room was very basic but was perfect for his needs. They were decorating everywhere while he was in there so looked very clean and fresh there seemed to be a lot of activities on but my husband couldn't get out of bed but they opened windows so he could hear the singing. Sorry can't comment on the food as he didn't really eat before he went in there. Thank you to all the staff they do an amazing jo.
13 June 2025
My mum moved into South Quay just before Easter having been diagnosed with terminal cancer in February. We kept mum at home as long as we could but there came a point when we had to accept we couldn't provide the care she needed. It was with trepidation that I first went it to have a look around. I always believed we would be able to look after Mum and it was really difficult to hand her care over to strangers. Right from the start the staff were so warm and welcoming and mum hit it off with several staff and she felt happy to be there. The staff were amazing, always accommodating to mum and to us when we visited. Mum made friends with staff and residents and we visited every day. As mum deteriorated the staff stepped up and were just amazing. I have always felt they genuinely care for their residents and they treated my mum with the utmost respect right up to and after she passed away. I can not thank them enough for their care and kindness throughout her time with them
06 May 2025
Lovely feel as soon as you enter. Staff are friendly and clearly care. It is a partnership between the team and family but the staff retain accountability. I am happy my mum is safe and happy. Always same thing going on for the residents and families to share. Serious when it needs to be but fun and enjoyable otherwise. Great place need to keep improving the food for my mam's taste otherwise amazing.
30 April 2025
My mam was moved here from the palliative care unit a WANSBECK hospital but sadly was only at South Quay home for 4 weeks before she passed away. Mam was looked after by the manager and staff and nothing was to much bother for them and they were very friendly towards mam and my family . They attended to every need of her with kindness and dignity and went beyond the call of duty to look after her in her last days and kept us informed of everything. We appreciate everything that you did for her to make her last few weeks as comfortable as possible.
05 December 2024
The staff at South Quay Care Home was brilliant, they couldn't do enough for my mum. They used to pop in and out of Mum's room to make sure she was ok but during her last days before she passed away the staff was exceptional. Cannot fault them at all. They made Mum comfortable. Five stars for the care home and staff.
18 November 2024
My mam has been having respite at this home and all I can say is how welcome she's been made to feel by all the staff, the manager has gone above and beyond to keep her safe, the staff are so friendly and I feel so relieved at how well my mam is being cared for, her health has improved so much and she is eating well and joining in all activities too, I wouldn't hesitate to recommend South Quay Nursing Home and I have peace of mind my mam is safe due to the wonderful caring staff.
29 July 2024
My mam was moved here from palliative care for lung cancer in April and sadly took her last breath with family surrounding her on Monday 15th July. Once on arrival my mam and our family were welcomed with open arms. I can't put into words the amount of gratitude I have for the care, love and support my mam had off the carers and also myself as it became my second home. My mam settled straight in which was our concern as a family. She loved all the carers and it's heartwarming seeing how they made my mam feel so comfortable. The support we had as a family in the last dark hours I will never forget. The send-off they gave my mam was lovely and emotional. I will forever be grateful to every single one of these guys.
24 June 2024
My father was admitted in May for fast track continuing care pathway and was treated with the utmost kindness and care and everyone from the manager downwards was totally professional and committed to offering the very best of care and concern and friendliness. Nothing was too much trouble in the quest to keep him comfortable and make his final days as pleasant as possible under the circumstances. I could not ask for better or praise everyone too highly. As it turns out, his stay was relatively short but I felt comfortable knowing that he was safe and looked after as well as possible in his final days. I would recommend this care home to anyone seeking a safe and comfortable place for their relatives.
03 April 2024
My dad didn't stay long as his health deteriorated very fast. From arriving at the door with him very poorly after caring for him at home, we were greeted with friendly, caring faces and a warm welcome with compassion as I was visibly upset. From being carried out of the car to a wheelchair and taken inside, all my father's care needs were met and they couldn't have been kinder to my dad and my family. Anything to make my dad's last days more comfortable, they offered, and when I wanted to stay with him, a bed was provided. He was spoken to so lovely, and his care was respectful until the end. One nurse I can only describe as an angel that night, and I don't think she will realise how much comfort I gained from her. Lots of lovely carers I saw when I visited throughout the day, and I can't remember all thier names, but I remember one. He is like a ray of sunshine. Up until after my father passed - we couldn't have been better cared for or supported.
31 January 2024
My father spent a few weeks at South Quay before passing away. The staff made me and my family feel so cared for and were the right balance of friendly and efficient/professional. The care the staff gave my father went above and beyond. Thank you to all.
10 October 2023
My mam was only briefly in this care home as she received end of life care. My sisters and I could not fault the care my mam received, it was second to none. All the staff were amazing and nothing was too much at all. My mam had previously spent four and half weeks in hospital and then was told there was nothing more they could do for her, but she needed twenty-four hour care. From the moment she arrived at the care home, Mam was more settled and was praising all the nurses and carers of how lovely they were. My mam was in the palliative care suite, which was lovely. My mam seemed more relaxed and we could visit when we wanted. On behalf of my mam, my sisters and I would just like to add a special thank you to several of the staff members who were outstanding with the care they give to Mam, treating her with dignity and respect. I would recommend this home to anyone who is looking for a care home, it was like a home from home with amazing staff.
04 September 2023
I cannot express how brilliant the staff and management have been. The way they have looked after my wife, myself and our visitors is above and beyond the call of duty.
06 March 2023
The majority of carers are amazing and some go above and beyond in their care of the residents. My father-in-law loves them and they are so good with him making him laugh and including him in activities. They are so patient and kind.
02 September 2022
During a difficult time for our family, the entire team picked us up and looked after not only our dad, who was in palliative care but the entire family. We all felt immediately at home. Even during busy periods, they were there when we needed them. The dignity they ensured our dad maintained was heartfelt. With our warmest thanks.
18 August 2022
My mother-in-law was in this home for end-of-life. I can honestly say she was well cared for and always kept clean and comfortable. The staff were brilliant with her. One lady was a godsend for us, right up to her final day. The presentation at the end was so moving and a comfort to the family. Thank you to you all for the care and support of her and her family.
26 July 2022
I was sent to South Quay from the hospital for some respite after breaking both my outer ankles and injuring my right arm. When I got there, the staff were waiting for me in my room. I've never met so many loving people in my life. I was given so much respect, and I respected every one of them. So thank you to one and all for taking care of me, and I miss you already.
19 May 2022
Visited friend and warmly greeted by staff. Covid rules followed precisely by care home. Smelt fresh on entering home, and all residents nicely dressed and clean. Nice atmosphere. My friend (resident) looked very content and comfortable. Nurse in charge treat her with care and dignity, which was nice to see and spoke to her in a lovely, gentle way.
28 March 2022
Can't thank the manager and staff for excellent care and kindness in looking after my mother.
28 March 2022
Staff and management really do care about the residents. Special thanks to one particular nurse; she is an angel. She does get things gone. My mam is a different person.
Latest Reviews for South Quay Care Home
01 August 2025
Excellent experience, good levels of care for my Dad, food good and varied. Care home clean and tidy. Good levels of maintenance evident.
14 July 2025
The staff are very friendly and helpful. My husband was ony in for a short while as he was very poorly and not expected to live much longer. The staff kept me informed every day and telephoned when I wasn't there. My husband's room was very basic but was perfect for his needs. They were decorating everywhere while he was in there so looked very clean and fresh there seemed to be a lot of activities on but my husband couldn't get out of bed but they opened windows so he could hear the singing. Sorry can't comment on the food as he didn't really eat before he went in there. Thank you to all the staff they do an amazing jo.
13 June 2025
My mum moved into South Quay just before Easter having been diagnosed with terminal cancer in February. We kept mum at home as long as we could but there came a point when we had to accept we couldn't provide the care she needed. It was with trepidation that I first went it to have a look around. I always believed we would be able to look after Mum and it was really difficult to hand her care over to strangers. Right from the start the staff were so warm and welcoming and mum hit it off with several staff and she felt happy to be there. The staff were amazing, always accommodating to mum and to us when we visited. Mum made friends with staff and residents and we visited every day. As mum deteriorated the staff stepped up and were just amazing. I have always felt they genuinely care for their residents and they treated my mum with the utmost respect right up to and after she passed away. I can not thank them enough for their care and kindness throughout her time with them
06 May 2025
Lovely feel as soon as you enter. Staff are friendly and clearly care. It is a partnership between the team and family but the staff retain accountability. I am happy my mum is safe and happy. Always same thing going on for the residents and families to share. Serious when it needs to be but fun and enjoyable otherwise. Great place need to keep improving the food for my mam's taste otherwise amazing.
30 April 2025
My mam was moved here from the palliative care unit a WANSBECK hospital but sadly was only at South Quay home for 4 weeks before she passed away. Mam was looked after by the manager and staff and nothing was to much bother for them and they were very friendly towards mam and my family . They attended to every need of her with kindness and dignity and went beyond the call of duty to look after her in her last days and kept us informed of everything. We appreciate everything that you did for her to make her last few weeks as comfortable as possible.
05 December 2024
The staff at South Quay Care Home was brilliant, they couldn't do enough for my mum. They used to pop in and out of Mum's room to make sure she was ok but during her last days before she passed away the staff was exceptional. Cannot fault them at all. They made Mum comfortable. Five stars for the care home and staff.
18 November 2024
My mam has been having respite at this home and all I can say is how welcome she's been made to feel by all the staff, the manager has gone above and beyond to keep her safe, the staff are so friendly and I feel so relieved at how well my mam is being cared for, her health has improved so much and she is eating well and joining in all activities too, I wouldn't hesitate to recommend South Quay Nursing Home and I have peace of mind my mam is safe due to the wonderful caring staff.
29 July 2024
My mam was moved here from palliative care for lung cancer in April and sadly took her last breath with family surrounding her on Monday 15th July. Once on arrival my mam and our family were welcomed with open arms. I can't put into words the amount of gratitude I have for the care, love and support my mam had off the carers and also myself as it became my second home. My mam settled straight in which was our concern as a family. She loved all the carers and it's heartwarming seeing how they made my mam feel so comfortable. The support we had as a family in the last dark hours I will never forget. The send-off they gave my mam was lovely and emotional. I will forever be grateful to every single one of these guys.
24 June 2024
My father was admitted in May for fast track continuing care pathway and was treated with the utmost kindness and care and everyone from the manager downwards was totally professional and committed to offering the very best of care and concern and friendliness. Nothing was too much trouble in the quest to keep him comfortable and make his final days as pleasant as possible under the circumstances. I could not ask for better or praise everyone too highly. As it turns out, his stay was relatively short but I felt comfortable knowing that he was safe and looked after as well as possible in his final days. I would recommend this care home to anyone seeking a safe and comfortable place for their relatives.
03 April 2024
My dad didn't stay long as his health deteriorated very fast. From arriving at the door with him very poorly after caring for him at home, we were greeted with friendly, caring faces and a warm welcome with compassion as I was visibly upset. From being carried out of the car to a wheelchair and taken inside, all my father's care needs were met and they couldn't have been kinder to my dad and my family. Anything to make my dad's last days more comfortable, they offered, and when I wanted to stay with him, a bed was provided. He was spoken to so lovely, and his care was respectful until the end. One nurse I can only describe as an angel that night, and I don't think she will realise how much comfort I gained from her. Lots of lovely carers I saw when I visited throughout the day, and I can't remember all thier names, but I remember one. He is like a ray of sunshine. Up until after my father passed - we couldn't have been better cared for or supported.
31 January 2024
My father spent a few weeks at South Quay before passing away. The staff made me and my family feel so cared for and were the right balance of friendly and efficient/professional. The care the staff gave my father went above and beyond. Thank you to all.
10 October 2023
My mam was only briefly in this care home as she received end of life care. My sisters and I could not fault the care my mam received, it was second to none. All the staff were amazing and nothing was too much at all. My mam had previously spent four and half weeks in hospital and then was told there was nothing more they could do for her, but she needed twenty-four hour care. From the moment she arrived at the care home, Mam was more settled and was praising all the nurses and carers of how lovely they were. My mam was in the palliative care suite, which was lovely. My mam seemed more relaxed and we could visit when we wanted. On behalf of my mam, my sisters and I would just like to add a special thank you to several of the staff members who were outstanding with the care they give to Mam, treating her with dignity and respect. I would recommend this home to anyone who is looking for a care home, it was like a home from home with amazing staff.
04 September 2023
I cannot express how brilliant the staff and management have been. The way they have looked after my wife, myself and our visitors is above and beyond the call of duty.
06 March 2023
The majority of carers are amazing and some go above and beyond in their care of the residents. My father-in-law loves them and they are so good with him making him laugh and including him in activities. They are so patient and kind.
02 September 2022
During a difficult time for our family, the entire team picked us up and looked after not only our dad, who was in palliative care but the entire family. We all felt immediately at home. Even during busy periods, they were there when we needed them. The dignity they ensured our dad maintained was heartfelt. With our warmest thanks.
18 August 2022
My mother-in-law was in this home for end-of-life. I can honestly say she was well cared for and always kept clean and comfortable. The staff were brilliant with her. One lady was a godsend for us, right up to her final day. The presentation at the end was so moving and a comfort to the family. Thank you to you all for the care and support of her and her family.
26 July 2022
I was sent to South Quay from the hospital for some respite after breaking both my outer ankles and injuring my right arm. When I got there, the staff were waiting for me in my room. I've never met so many loving people in my life. I was given so much respect, and I respected every one of them. So thank you to one and all for taking care of me, and I miss you already.
19 May 2022
Visited friend and warmly greeted by staff. Covid rules followed precisely by care home. Smelt fresh on entering home, and all residents nicely dressed and clean. Nice atmosphere. My friend (resident) looked very content and comfortable. Nurse in charge treat her with care and dignity, which was nice to see and spoke to her in a lovely, gentle way.
28 March 2022
Can't thank the manager and staff for excellent care and kindness in looking after my mother.
28 March 2022
Staff and management really do care about the residents. Special thanks to one particular nurse; she is an angel. She does get things gone. My mam is a different person.