South Quay Care Home, Blyth, Northumberland
South Quay Care Home, Blyth, Northumberland
South Quay Care Home, Blyth, Northumberland

South Quay Care Home is located on the edge of Blyth and is close to shops, amenities, public transport and the A189.

This purpose built care home provides accommodation in single occupancy rooms, some of which are spacious enough for sharing.

South Quay features TV lounges for relaxation. Separate dining rooms, where residents can socialise at meal times, are also available. Traditional home cooking using fresh produce is served with residents being able to select from the choices available daily. Special diets can be catered for.

Regular visits are made to the home by an experienced hair stylist and a community chiropodist.

The home provides a varied programme of activities for the benefit of residents.

Group: Four Seasons Health Care

Person in charge: Anthony Olsen (Home Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Single Rooms: 36

Shared Rooms: 11

Rooms with ensuite WC: 23

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on South Quay Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.5 South Quay Care Home has a Review Score of 8.5 (8.538)

The Review Score of 8.5 (maximum of 10) for South Quay Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for South Quay Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.443 for South Quay Care Home is calculated as follows: ( (77 Excellents x 5) + (87 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 167 Ratings = 4.443

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.095 Points relating to the number of positive Reviews for South Quay Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 4 Reviews ÷ 11.6 Target = 0.345

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend South Quay Care Home?

  • Extremely LIKELY
    10
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to South Quay Care Home

  • Wife of Resident/Service User
    4
  • Daughter of Resident/Service User
    2
  • Mother of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

Mother-in-law has been her for three years and she is happy with the staff and I feel she is being very well cared for and we have no worries when we are away on holiday.

How likely would you be to recommend South Quay Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Carl Duncker, Marketing Manager at South Quay Care Home responded to this review on 15 Aug 2017:

Thank you, Michael, for your feedback. We were delighted you took the time to share your positive experience of our home.

It was a great relief to find this care home for my daughter as it specialises in care for younger adults. I have always been shown respect and helped when needed. Carers are always around to assist her in her everyday needs.
I am grateful a place was given to my daughter.

How likely would you be to recommend South Quay Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Carl Duncker, Marketing Manager at South Quay Care Home responded to this review on 16 Aug 2017:

Thank you, Syl, for your comments about your experience of South Quay Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

Shortage of staff, so residents are left waiting for toilet etc.

How likely would you be to recommend South Quay Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Carl Duncker, Marketing Manager at South Quay Care Home responded to this review on 16 Aug 2017:

Thank you, Tommy, for your positive ratings and your review– we welcome your views, which will help us to improve our care services. Regarding your feedback regarding staffing, we would welcome the opportunity to discuss your comments in more detail with you. Would you be able to contact our feedback team directly on fourseasons@fshc.co.uk and we will ensure your comments are acted on accordingly.

A wonderful care home and lovely caring staff, who treat my husband with care and dignity when we use it for respite. A care home is only as good as its staff and South Quays seems to keep its staff long term, which to me is a good sight of a happy working environment. Always grateful.

How likely would you be to recommend South Quay Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having, previous to my retirement, managed residential care homes for 23years, I consider myself well qualified to assess the provision of care given at South Quay Care Home. I have already recommended this home to friends seeking placement for a loved one.

How likely would you be to recommend South Quay Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mam has settled from day one, calls South Quay home which is fantastic for her and her family. When she goes out for a few hours she always asks to go home meaning South Quay, we could not be happier with her being here and must add all staff work to high standards.

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My husband has been a resident since he has a severe stroke 6 years ago. He is paralysed on his right side and has lost the ability to appeal. Sadly, over the last year his mental capacity has deteriorated and he can be very difficult to deal with, the staff have a great understanding of these problems and deal with them wonderfully well. When I visit, which is on a regular basis, the staff are very kind to me.

How likely would you be to recommend South Quay Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Place is easy to get to. Friendly staff and atmosphere. No complaints.

How likely would you be to recommend South Quay Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My sister always appears as happy as she can be given her health problems. In the time she has been here I haven't heard her complain about anything and she always appears content with her life as it is now.

How likely would you be to recommend South Quay Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mum has been at South Quay Care Home for 3 years. In that time she has been well looked after. The staff are all lovely and take care of mums needs. I visit mum regularly and I cannot fault them in anyway. She loves been here and enjoys all the activities that they provide.

How likely would you be to recommend South Quay Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father has been resident at South Quay Care Home since October 2014. This care home has been instrumental in ensuring that he continues to live in a clean healthy environment which unfortunately due to his condition (dementia) he was unable to do at home. My father can be a difficult resident at times but the staff are sympathetic and understanding and manage his condition very well. He appears to enjoy the food provided which is plentiful. Overall I am very satisfied with the care provided and the environment.

How likely would you be to recommend South Quay Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I was very worried about my husband going into a care home but after 6 months of being there I am very happy with the care he has received. The staff are always happy and attend to his needs and involve all the family in activities and services. The home is clean and bright and very welcoming.

How likely would you be to recommend South Quay Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

South Quay Care Home provide great care for my granddad. The home is clean, bright and staff are friendly and supportive.

How likely would you be to recommend South Quay Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My aunt was admitted to South Quay from hospital, she was quite poorly and only lived for 2 weeks. The staff and manager were very helpful, they treated her with respect and dignity at all times. I was very happy with the placement.

How likely would you be to recommend South Quay Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submit a Review for South Quay Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for South Quay Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at South Quay Care Home