South Quay Care Home

Cowpen Road, Blyth NE24 5TT
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9.7 47 Reviews
  • South Quay Care Home, Blyth
South Quay is a nursing and residential care home situated in western Blyth. The purpose-built setting has 55 beds spread across two floors and provides high standards of care, delivered by highly qualified staff.

The first floor provides accommodation for nursing and dementia nursing residents and the second floor for residential and residential dementia residents. There is also a dedicated unit with nursing neurological beds.

The home is close to shops and is easily accessible with public transport.

All bedrooms at the home are single occupancy with some having ensuite facilities. The home features spacious living areas for residents to relax in but also to engage in the many planned activities.

Residents benefit from enclosed gardens with a greenhouse and summer house.

Show South Quay Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1072 – £1072
  • Self-Funded Residential Dementia Care: £1072 – £1072
  • Self-Funded Nursing Care: £1072 – £1072
  • Self-Funded Nursing Dementia Care: £1072 – £1072
  • RESPITE Self-Funded Residential Care: £1072 – £1072
  • RESPITE Self-Funded Residential Dementia Care: £1072 – £1072
  • RESPITE Self-Funded Nursing Care: £1072 – £1072
  • RESPITE Self-Funded Nursing Dementia Care: £1072 – £1072

Fees may vary depending upon the outcome of assessment.

These prices are only a guideline, please contact South Quay Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Charlotte Shiels (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • NHS/LA/Private
  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (9)
  • Single Rooms with ensuite Wet Room (9)

Visiting

  • Visitors are welcome any time. They do have protected mealtimes which they ask you observe unless you are dining with or supporting your relative with their meal.

Parking

  • Free parking on site

South Quay Care Home Reviews (47)

Total of 47, showing 1-20
9.7

South Quay Care Home has a Review Score of 9.7 (9.683) out of 10, based on 13 reviews in the last 2 years. Over all time South Quay Care Home has 47 reviews.

Overall Experience

  • 33
  • 14
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Date Published

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Review from Michael B (Son of Resident) published on 1 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience, good levels of care for my Dad, food good and varied. Care home clean and tidy. Good levels of maintenance evident.

Reply from Charlotte Shiels, Manager at South Quay Care Home

Thank you for your review we are so pleased to be caring for your father he is a lovely man and has such a character.

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Review from Sandra M (Husband of Resident) published on 14 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful. My husband was ony in for a short while as he was very poorly and not expected to live much longer. The staff kept me informed every day and telephoned when I wasn't there. My husband's room was very basic but was perfect for his needs. They were decorating everywhere
while he was in there so looked very clean and fresh there seemed to be a lot of activities on but my husband couldn't get out of bed but they opened windows so he could hear the singing. Sorry can't comment on the food as he didn't really eat before he went in there. Thank you to all the staff they do an amazing jo.

Reply from Charlotte Shiels, Manager at South Quay Care Home

Thank you for your review. It was an absolute pleasure to look after your husband. I will pass on your comments to the staff team and thank you once again for your kind words.

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Review from Christine L (Daughter of Resident) published on 13 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into South Quay just before Easter having been diagnosed with terminal cancer in February. We kept mum at home as long as we could but there came a point when we had to accept we couldn't provide the care she needed. It was with trepidation that I first went it to have a look around. I
always believed we would be able to look after Mum and it was really difficult to hand her care over to strangers. Right from the start the staff were so warm and welcoming and mum hit it off with several staff and she felt happy to be there. The staff were amazing, always accommodating to mum and to us when we visited. Mum made friends with staff and residents and we visited every day. As mum deteriorated the staff stepped up and were just amazing. I have always felt they genuinely care for their residents and they treated my mum with the utmost respect right up to and after she passed away. I can not thank them enough for their care and kindness throughout her time with them

Reply from Vicki Rees, Regional Operations Manager at South Quay Care Home

Thank you for taking the time to complete a care home review. It is hard decision to move a loved one into a care home and entrusting the care of a loved one into the hands of strangers. The staff strive to make a difference daily to all residents in the home and it was a pleasure and an honour for the staff to give care and support to you mum during her final journey. I will pass on your kind comments to the staff team.

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Review from Carole P (Daughter of Resident) published on 6 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely feel as soon as you enter. Staff are friendly and clearly care. It is a partnership between the team and family but the staff retain accountability. I am happy my mum is safe and happy. Always same thing going on for the residents and families to share. Serious when it needs to be but fun and
enjoyable otherwise. Great place need to keep improving the food for my mam's taste otherwise amazing.

Reply from Sandra Ward, Director of Operations at South Quay Care Home

We are so pleased you are happy with the care your mum is receiving and that the staff are working in partnership with you as well as the other families/ visitors. It is a home from home environment and as you say always has an abundance of activities for residents and families to enjoy. Whilst we try to cater for all needs and complete food surveys for residents preference. I will pass on your comments to the manager in respect to your mums preference and request the cook visits your mum to discuss this whilst you are in the home. We will pass all feedback on to the manager and staff and thank you for taking the time to complete the form.

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Review from G W (Daughter of Resident) published on 30 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was moved here from the palliative care unit a WANSBECK hospital but sadly was only at South Quay home for 4 weeks before she passed away. Mam was looked after by the manager and staff and nothing was to much bother for them and they were very friendly towards mam and my family . They attended
to every need of her with kindness and dignity and went beyond the call of duty to look after her in her last days and kept us informed of everything. We appreciate everything that you did for her to make her last few weeks as comfortable as possible.

Reply from Charlotte Shiels, Manager at South Quay Care Home

It was a pleasure to look after your mum and I'm happy that your experience was the best it could have been.I will pass on your comments to the staff. Thankyou very much for your comments they are much appreciated

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Review from Sonia S (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at South Quay Care Home was brilliant, they couldn't do enough for my mum. They used to pop in and out of Mum's room to make sure she was ok but during her last days before she passed away the staff was exceptional. Cannot fault them at all. They made Mum comfortable. Five stars for the care
home and staff.

Reply from Charlotte Shiels, Manager at South Quay Care Home

Thank you so much I will pass on the comments to the team. Your mum is sadly missed by all.

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Review from Jill B (Daughter of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been having respite at this home and all I can say is how welcome she's been made to feel by all the staff, the manager has gone above and beyond to keep her safe, the staff are so friendly and I feel so relieved at how well my mam is being cared for, her health has improved so much and she
is eating well and joining in all activities too, I wouldn't hesitate to recommend South Quay Nursing Home and I have peace of mind my mam is safe due to the wonderful caring staff.

Reply from Charlotte Shiels, Manager at South Quay Care Home

Thank you so much for your comments. We are thoroughly enjoying caring for your mam she is a pleasure to have in the home. I will pass on your comments to the team.

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Review from Kelly P (Daughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was moved here from palliative care for lung cancer in April and sadly took her last breath with family surrounding her on Monday 15th July. Once on arrival my mam and our family were welcomed with open arms. I can't put into words the amount of gratitude I have for the care, love and support
my mam had off the carers and also myself as it became my second home. My mam settled straight in which was our concern as a family. She loved all the carers and it's heartwarming seeing how they made my mam feel so comfortable. The support we had as a family in the last dark hours I will never forget. The send-off they gave my mam was lovely and emotional. I will forever be grateful to every single one of these guys.

Reply from Charlotte Shiels, Manager at South Quay Care Home

Thank you so much for these kind words. The staff and management team felt honored to look after your mum in these final months and I'm glad you felt she had the best care she could have had. It was lovely to meet you and your family even if it was in such sad circumstances. Take care of yourselves.

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Review from Anne C (Daughter of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted in May for fast track continuing care pathway and was treated with the utmost kindness and care and everyone from the manager downwards was totally professional and committed to offering the very best of care and concern and friendliness. Nothing was too much trouble in the quest
to keep him comfortable and make his final days as pleasant as possible under the circumstances. I could not ask for better or praise everyone too highly. As it turns out, his stay was relatively short but I felt comfortable knowing that he was safe and looked after as well as possible in his final days. I would recommend this care home to anyone seeking a safe and comfortable place for their relatives.

Reply from Charlotte Shiels, Manager at South Quay Care Home

Thank you so much for your review even though it was a short time, it was a pleasure to look after your dad and I will pass your comments on to the team. Once again many thanks from the team.

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Review from L W (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad didn't stay long as his health deteriorated very fast. From arriving at the door with him very poorly after caring for him at home, we were greeted with friendly, caring faces and a warm welcome with compassion as I was visibly upset. From being carried out of the car to a wheelchair and taken
inside, all my father's care needs were met and they couldn't have been kinder to my dad and my family. Anything to make my dad's last days more comfortable, they offered, and when I wanted to stay with him, a bed was provided. He was spoken to so lovely, and his care was respectful until the end. One nurse I can only describe as an angel that night, and I don't think she will realise how much comfort I gained from her. Lots of lovely carers I saw when I visited throughout the day, and I can't remember all thier names, but I remember one. He is like a ray of sunshine. Up until after my father passed - we couldn't have been better cared for or supported.

Reply from Charlotte Shiels, Manager at South Quay Care Home

Thank you very much for your kind words. The team care so much about the residents, and this is a testament to how hard they work. I am so glad your experience was made dignified, and we all felt privileged to look after your dad in his last days.

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Review from L H (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent a few weeks at South Quay before passing away. The staff made me and my family feel so cared for and were the right balance of friendly and efficient/professional. The care the staff gave my father went above and beyond.
Thank you to all.

Reply from Charlotte Shiels, Manager at South Quay Care Home

Thank you so much for your kind words. The staff appreciate the feedback and it was a pleasure to look after your father in his final days.

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Review from Michelle W (Daughter of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was only briefly in this care home as she received end of life care. My sisters and I could not fault the care my mam received, it was second to none. All the staff were amazing and nothing was too much at all. My mam had previously spent four and half weeks in hospital and then was told there
was nothing more they could do for her, but she needed twenty-four hour care.
From the moment she arrived at the care home, Mam was more settled and was praising all the nurses and carers of how lovely they were. My mam was in the palliative care suite, which was lovely. My mam seemed more relaxed and we could visit when we wanted.
On behalf of my mam, my sisters and I would just like to add a special thank you to several of the staff members who were outstanding with the care they give to Mam, treating her with dignity and respect. I would recommend this home to anyone who is looking for a care home, it was like a home from home with amazing staff.

Reply from Charlotte Shiels, Manager at South Quay Care Home

Thank you so much for this feedback. It is lovely to hear the positive experience you had at such a sad time. It was a pleasure to perform the care and support your mam and your family needed. I will pass on your comments to the staff.

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Review from Laurence C (Husband of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how brilliant the staff and management have been. The way they have looked after my wife, myself and our visitors is above and beyond the call of duty.

Reply from Sandra Ward, Regional Operations Manager at South Quay Care Home

Thank you so much for your positive feedback about the team. I will ensure your comments are passed on to them.

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Review from Louise M (Daughter-in-law of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of carers are amazing and some go above and beyond in their care of the residents. My father-in-law loves them and they are so good with him making him laugh and including him in activities. They are so patient and kind.

Reply from Sandra Ward, Regional Operations Manager at South Quay Care Home

Thank you for your kind comments about the staff and how your father-in-law enjoys the activities in the home. We will ensure this is passed on to the staff team.

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Review from K W (Daughter-in-law of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During a difficult time for our family, the entire team picked us up and looked after not only our dad, who was in palliative care but the entire family. We all felt immediately at home. Even during busy periods, they were there when we needed them. The dignity they ensured our dad maintained was heartfelt.
With our warmest thanks.

Reply from Sandra Ward, Regional Operations Manager at South Quay Care Home

Please accept our sincere condolences on the loss of your father-in-law, and thank you for taking the time to inform us of the care he received and the support the family received during such a sad time. We will ensure your kind comments are passed to the team.

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Review from Alyson P (Daughter-in-law of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was in this home for end-of-life. I can honestly say she was well cared for and always kept clean and comfortable. The staff were brilliant with her. One lady was a godsend for us, right up to her final day. The presentation at the end was so moving and a comfort to the family. Thank
you to you all for the care and support of her and her family.

Reply from Sandra Ward, Regional Operations Manager at South Quay Care Home

Please accept our sincere condolences on your loss. Thank you for taking the time to complete the review. The home prides itself on the end-of-life care it provides. We will ensure your comments are passed to the staff team

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Review from Thomas S (Respite Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was sent to South Quay from the hospital for some respite after breaking both my outer ankles and injuring my right arm. When I got there, the staff were waiting for me in my room. I've never met so many loving people in my life. I was given so much respect, and I respected every one of them.
So
thank you to one and all for taking care of me, and I miss you already.

Reply from Sandra Ward, Regional Operations Manager at South Quay Care Home

I am so pleased to hear that your stay in South Quay was enjoyable and that you were well cared for. We will ensure your kind words are passed to the staff team.

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Review from Linda L (Friend of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited friend and warmly greeted by staff. Covid rules followed precisely by care home. Smelt fresh on entering home, and all residents nicely dressed and clean. Nice atmosphere. My friend (resident) looked very content and comfortable. Nurse in charge treat her with care and dignity, which was nice
to see and spoke to her in a lovely, gentle way.

Reply from Sandra Ward, Regional Operations Manager at South Quay Care Home

Thank you for your positive comments on your experience of visiting your friend in South Quay. We will ensure this is passed on to the manager and staff team.

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Review from Grant E (Son of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank the manager and staff for excellent care and kindness in looking after my mother.

Reply from Sandra Ward, Regional Operations Manager at South Quay Care Home

Thank you for your lovely feedback; I will ensure this is passed on to the manager and the staff team.

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Review from D E (Son of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and management really do care about the residents. Special thanks to one particular nurse; she is an angel. She does get things gone. My mam is a different person.

Reply from Sandra Ward, Regional Operations Manager at South Quay Care Home

Thank you for your feedback with respect to the care your mum is receiving. We will ensure your comments are passed on to the staff team. If you would like to pass on the particular nurse's details to the manager, we will put her forward for the company's GEM award. Thank you again for taking the time to submit the review.

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Current Review Score: 9.7 (9.683)

Overview of Review Score

The Review Score of 9.7 (9.683) out of 10 for South Quay Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.683 for South Quay Care Home is calculated as follows: ( (103 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 145 Ratings = 4.683

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for South Quay Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (7)

Charlotte

Charlotte Shiels

Job Title: Registered Manager

Joined: 2021

Hi, I’m Charlotte Shiels the Registered Home Manager of South Quay Care Home.
I have been a qualified nurse for over 10 years and bring with me a wealth of experience from the NHS.
I have been a Deputy/Home manager at South Quay since 2021.
I operate an open door policy and am always open to suggestions from relatives and professionals which could improve South Quay.
I am a mentor and enjoy sharing my knowledge with others so we all strive to deliver the best care possible across the home.

Kelly

Kelly Lockhart

Job Title: Deputy Manager

Joined: 2023

I have been a registered nurse for 16 years working in both the private sector and the NHS. I have worked at South Quay as the Deputy Manager since November 2023. I enjoy my role at South Quay and feel proud to be a member of the team. I am also mum to Elvis the South Quay puppy.

Stephanie

Stephanie Campbell

Job Title: Administrator

Joined: 2017

I’m Stephanie I have worked at South Quay Care Home for eight years. When I started I was a Care Assistant now I am the Home Administrator. I thoroughly enjoy my job. South Quay is like a second family.

Kerry

Kerry Zeybek

Job Title: Residential Unit Manager / Care Home Assistant Practitioner (CHAP)

Joined: 2020

I have worked at South Quay since 2020, I have progressed from care staff to senior care to the residential unit manager and also completed my Care Home Assistant Practitioner course. I have a keen interest in dementia care and providing support and care for elderly people, ensuring they have a comfortable, homely environment.

Steven

Steven Bird

Job Title: Head of Maintenance and Gardener

Joined: 2019

I have worked at South Quay for 6 years I thrive on keeping residents and staff members safe. Every day is different and I don’t take life too serious. My favourite day is taking residents out with the activities team on day trips.

Hazel

Hazel White

Job Title: Activities Co-ordinator

Joined: 2025

Hi my name is Hazel in activities at South Quay, I love spending time with my residents and taking them out on trips.

Marie

Marie Charlton

Job Title: Activities Co-ordinator

Joined: 2025

Hi my name is Marie, I am activities at South Quay. I enjoy my job and work with Hazel day to day taking residents out in the community.

Frequently Asked Questions about South Quay Care Home

What types of Care is South Quay Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does South Quay Care Home have?

There are 40 Single Rooms and 9 Couples/Companion Rooms.

What are the Facilities & Services at South Quay Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is South Quay Care Home to the centre of Blyth?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact South Quay Care Home to verify any information. View our terms and conditions. South Quay Care Home has an Enhanced Service - more info.