






South Quay is a nursing and residential care home situated in western Blyth. The purpose-built setting has 55 beds spread across two floors and provides high standards of care, delivered by highly qualified staff.
The first floor provides accommodation for nursing and dementia nursing residents and the second floor for residential and residential dementia residents. There is also a dedicated unit with nursing neurological beds.
The home is close to shops and...
Care Provided by South Quay Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees may vary depending upon the outcome of assessment.
The price(s) shown are provided by the care home. Contact South Quay Care Home for full pricing details and T&Cs.
Contact South Quay Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Roseberry Care Centre (England) Ltd
- Private Owned
Person in charge
- Charlotte Shiels(Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 120
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (40)
- Couples/Companion Rooms (9)
- Single Rooms with ensuite Wet Room (9)
Visiting
- Visitors are welcome any time. They do have protected mealtimes which they ask you observe unless you are dining with or supporting your relative with their meal.
Parking
- Free parking on site
South Quay Care Home Reviews (61)
South Quay Care Home has a Review Score of 9.6 (9.630) out of 10, based on 21 reviews in the last 2 years.
Over all time South Quay Care Home has 61 reviews.
My mam has been having respite at this home and all I can say is how welcome she's been made to feel by all the staff, the manager has gone above and beyond to keep her safe, the staff are so friendly and I feel so relieved at how well my mam is being cared for, her health has improved so much and she is eating well and joining in all activities too, I wouldn't hesitate to recommend South Quay Nursing Home and I have peace of mind my mam is safe due to the wonderful caring staff.
Thank you so much for your comments. We are thoroughly enjoying caring for your mam she is a pleasure to have in the home. I will pass on your comments to the team.
My mam was moved here from palliative care for lung cancer in April and sadly took her last breath with family surrounding her on Monday 15th July. Once on arrival my mam and our family were welcomed with open arms. I can't put into words the amount of gratitude I have for the care, love and support my mam had off the carers and also myself as it became my second home. My mam settled straight in which was our concern as a family. She loved all the carers and it's heartwarming seeing how they made my mam feel so comfortable. The support we had as a family in the last dark hours I will never forget. The send-off they gave my mam was lovely and emotional. I will forever be grateful to every single one of these guys.
Thank you so much for these kind words. The staff and management team felt honored to look after your mum in these final months and I'm glad you felt she had the best care she could have had. It was lovely to meet you and your family even if it was in such sad circumstances. Take care of yourselves.
My father was admitted in May for fast track continuing care pathway and was treated with the utmost kindness and care and everyone from the manager downwards was totally professional and committed to offering the very best of care and concern and friendliness. Nothing was too much trouble in the quest to keep him comfortable and make his final days as pleasant as possible under the circumstances. I could not ask for better or praise everyone too highly. As it turns out, his stay was relatively short but I felt comfortable knowing that he was safe and looked after as well as possible in his final days. I would recommend this care home to anyone seeking a safe and comfortable place for their relatives.
Thank you so much for your review even though it was a short time, it was a pleasure to look after your dad and I will pass your comments on to the team. Once again many thanks from the team.
My dad didn't stay long as his health deteriorated very fast. From arriving at the door with him very poorly after caring for him at home, we were greeted with friendly, caring faces and a warm welcome with compassion as I was visibly upset. From being carried out of the car to a wheelchair and taken inside, all my father's care needs were met and they couldn't have been kinder to my dad and my family. Anything to make my dad's last days more comfortable, they offered, and when I wanted to stay with him, a bed was provided. He was spoken to so lovely, and his care was respectful until the end. One nurse I can only describe as an angel that night, and I don't think she will realise how much comfort I gained from her. Lots of lovely carers I saw when I visited throughout the day, and I can't remember all thier names, but I remember one. He is like a ray of sunshine. Up until after my father passed - we couldn't have been better cared for or supported.
Thank you very much for your kind words. The team care so much about the residents, and this is a testament to how hard they work. I am so glad your experience was made dignified, and we all felt privileged to look after your dad in his last days.
Thank you to all.
Thank you so much for your kind words. The staff appreciate the feedback and it was a pleasure to look after your father in his final days.
From the moment she arrived at the care home, Mam was more settled and was praising all the nurses and carers of how lovely they were. My mam was in the palliative care suite, which was lovely. My mam seemed more relaxed and we could visit when we wanted.
On behalf of my mam, my sisters and I would just like to add a special thank you to several of the staff members who were outstanding with the care they give to Mam, treating her with dignity and respect. I would recommend this home to anyone who is looking for a care home, it was like a home from home with amazing staff.
Thank you so much for this feedback. It is lovely to hear the positive experience you had at such a sad time. It was a pleasure to perform the care and support your mam and your family needed. I will pass on your comments to the staff.
I cannot express how brilliant the staff and management have been. The way they have looked after my wife, myself and our visitors is above and beyond the call of duty.
Thank you so much for your positive feedback about the team. I will ensure your comments are passed on to them.
The majority of carers are amazing and some go above and beyond in their care of the residents. My father-in-law loves them and they are so good with him making him laugh and including him in activities. They are so patient and kind.
Thank you for your kind comments about the staff and how your father-in-law enjoys the activities in the home. We will ensure this is passed on to the staff team.
During a difficult time for our family, the entire team picked us up and looked after not only our dad, who was in palliative care but the entire family. We all felt immediately at home. Even during busy periods, they were there when we needed them. The dignity they ensured our dad maintained was heartfelt. With our warmest thanks.
Please accept our sincere condolences on the loss of your father-in-law, and thank you for taking the time to inform us of the care he received and the support the family received during such a sad time. We will ensure your kind comments are passed to the team.
My mother-in-law was in this home for end-of-life. I can honestly say she was well cared for and always kept clean and comfortable. The staff were brilliant with her. One lady was a godsend for us, right up to her final day. The presentation at the end was so moving and a comfort to the family. Thank you to you all for the care and support of her and her family.
Please accept our sincere condolences on your loss. Thank you for taking the time to complete the review. The home prides itself on the end-of-life care it provides. We will ensure your comments are passed to the staff team
So thank you to one and all for taking care of me, and I miss you already.
I am so pleased to hear that your stay in South Quay was enjoyable and that you were well cared for. We will ensure your kind words are passed to the staff team.
Visited friend and warmly greeted by staff. Covid rules followed precisely by care home. Smelt fresh on entering home, and all residents nicely dressed and clean. Nice atmosphere. My friend (resident) looked very content and comfortable. Nurse in charge treat her with care and dignity, which was nice to see and spoke to her in a lovely, gentle way.
Thank you for your positive comments on your experience of visiting your friend in South Quay. We will ensure this is passed on to the manager and staff team.
Can't thank the manager and staff for excellent care and kindness in looking after my mother.
Thank you for your lovely feedback; I will ensure this is passed on to the manager and the staff team.
Staff and management really do care about the residents. Special thanks to one particular nurse; she is an angel. She does get things gone. My mam is a different person.
Thank you for your feedback with respect to the care your mum is receiving. We will ensure your comments are passed on to the staff team. If you would like to pass on the particular nurse's details to the manager, we will put her forward for the company's GEM award. Thank you again for taking the time to submit the review.
The care my mam got in the final weeks of her life was outstanding, to say the least. She was looked after and made very comfortable. Even though the staff were always very busy and under pressure, they still made sure my mam was looked after to a high standard. I don't think there could have been a better care home for my mam to go in. I can't thank them enough for what they have done; the manager, the carers, nurses and cleaners, all of them were great.
The staff were exceptionally caring towards my partner at all times. Very caring and helpful. I am so grateful for all their efforts.
Thank you so much for your positive comments in respect to the care of your partner by staff in South Quay. I will ensure this is passed on to the manager and the staff team.
This is the finest care home I have stayed, but visited many to see family and friends. The only one that is more like a hotel, smelling so clean and pleasant. I will certainly recommend it to people. I am in for two weeks recovering from an operation as my husband is disabled.
It was a pleasure to have you and your husband stay with us. Being able to accommodate you both so that he was not left alone during his respite, hopefully, made your stay more pleasant. I will pass your comments on to the staff and hope to see you again if you require further respite in the future.
My father had been as South Quay since 2014 until his death a few months ago. I always had positive experiences with the home, but up until the 3-weeks preceding his death did not fully appreciate how much they evidently loved my dad as if he was a part of their own family.
He was sent from hospital to the home and was an end of life pathway since he was no longer able to eat and drink. My family stayed with him the 2-3 weeks that he was there until his death, and 24/7-7-days a week, were truly moved by the love, care and tenderness all the staff (and particularly the carers) treated him with.
I honestly cannot praise them highly enough, and as I am writing this am welling up with tears recalling how beautifully they treated Dad in his last days on earth, and even though there is great sadness that he is no longer with us, there is an element of joy that he had such a tender loving set of people around him when he passed.
Two particular ladies and everyone else, thank you so, so much.
Please accept my condolence on the sad loss of your father, and thank you for taking the time to write such a moving review of the care he received whilst in South Quay. I am so pleased that you and your family got to spend quality time with him in the latter weeks. Your comments will mean a lot to the team, and I will ensure your feedback is passed on to them.
My father received superb care and excellent nursing care in the last week of his life. All the staff clearly care about the residents and do their best for them, which is great to see.
Once again, thank you.
Staff caring and helpful. Service user no communication skills totally reliant on professional staff for all her care needs. Complex health and neurological problems, respite care nights weekly to enable my husband and I some rest and a work-life balance.
Thank you for taking the time to write this lovely review; I will pass on your kind words to all of the staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 March 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for South Quay Care Home.
There are no upcoming events for South Quay Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for South Quay Care Home.
Accreditations
There are no accreditations posted yet for South Quay Care Home.
Meet the Team (5)

I have been a qualified nurse for over 10 years and bring with me a wealth of experience from the NHS.
I have been a Deputy/Home manager at South Quay since 2020.
I operate an open-door policy and am always open to suggestions from relatives and professionals, which could improve South Quay.
I am a mentor and enjoy sharing my knowledge with others, so we all strive to deliver the best care possible across the home.

I’m Stephanie. I have worked at South Quay Care Home for eight years. When I started, I was a Care Assistant; now I am the Home Administrator. I thoroughly enjoy my job. South Quay is like a second family.

I have worked at South Quay since 2020. I have progressed from care staff to senior care to the residential unit manager and also completed my Care Home Assistant Practitioner course. I have a keen interest in dementia care and providing support and care for elderly people, ensuring they have a comfortable, homely environment.

Hi my name is Hazel in activities at South Quay, I love spending time with my residents and taking them out on trips.

Hi my name is Marie, I am activities at South Quay. I enjoy my job and work with Hazel day to day taking residents out in the community.
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