South Quay Care Home

Cowpen Road, Blyth NE24 5TT
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9.7 47 Reviews
  • South Quay Care Home, Blyth
South Quay is a nursing and residential care home situated in western Blyth. The purpose-built setting has 55 beds spread across two floors and provides high standards of care, delivered by highly qualified staff.

The first floor provides accommodation for nursing and dementia nursing residents and the second floor for residential and residential dementia residents. There is also a dedicated unit with nursing neurological beds.

The home is close to shops and is easily accessible with public transport.

All bedrooms at the home are single occupancy with some having ensuite facilities. The home features spacious living areas for residents to relax in but also to engage in the many planned activities.

Residents benefit from enclosed gardens with a greenhouse and summer house.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1072 – £1072
  • Self-Funded Residential Dementia Care: £1072 – £1072
  • Self-Funded Nursing Care: £1072 – £1072
  • Self-Funded Nursing Dementia Care: £1072 – £1072
  • RESPITE Self-Funded Residential Care: £1072 – £1072
  • RESPITE Self-Funded Residential Dementia Care: £1072 – £1072
  • RESPITE Self-Funded Nursing Care: £1072 – £1072
  • RESPITE Self-Funded Nursing Dementia Care: £1072 – £1072

Fees may vary depending upon the outcome of assessment.

These prices are only a guideline, please contact South Quay Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Charlotte Shiels (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • NHS/LA/Private
  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (9)
  • Single Rooms with ensuite Wet Room (9)

Visiting

  • Visitors are welcome any time. They do have protected mealtimes which they ask you observe unless you are dining with or supporting your relative with their meal.

Parking

  • Free parking on site

South Quay Care Home Reviews (47)

Total of 47, showing 21-40
9.7

South Quay Care Home has a Review Score of 9.7 (9.683) out of 10, based on 13 reviews in the last 2 years. Over all time South Quay Care Home has 47 reviews.

Overall Experience

  • 33
  • 14
  • 0
  • 0
  • 0

Date Published

47
5
7
13
34

Review from Steven R (Son of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mam got in the final weeks of her life was outstanding, to say the least. She was looked after and made very comfortable. Even though the staff were always very busy and under pressure, they still made sure my mam was looked after to a high standard. I don't think there could have been a
better care home for my mam to go in. I can't thank them enough for what they have done; the manager, the carers, nurses and cleaners, all of them were great.

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Review from Stephen N (Partner of Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were exceptionally caring towards my partner at all times. Very caring and helpful. I am so grateful for all their efforts.

Reply from Sandra Ward, Regional Operations Manager at South Quay Care Home

Thank you so much for your positive comments in respect to the care of your partner by staff in South Quay. I will ensure this is passed on to the manager and the staff team.

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Review from Marina W (Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the finest care home I have stayed, but visited many to see family and friends. The only one that is more like a hotel, smelling so clean and pleasant. I will certainly recommend it to people. I am in for two weeks recovering from an operation as my husband is disabled.

Reply from Charlotte Shiels, Manager at South Quay Care Home

It was a pleasure to have you and your husband stay with us. Being able to accommodate you both so that he was not left alone during his respite, hopefully, made your stay more pleasant. I will pass your comments on to the staff and hope to see you again if you require further respite in the future.

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Review from Ben F (Son of Resident) published on 13 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had been as South Quay since 2014 until his death a few months ago. I always had positive experiences with the home, but up until the 3-weeks preceding his death did not fully appreciate how much they evidently loved my dad as if he was a part of their own family.


He was sent from hospital

to the home and was an end of life pathway since he was no longer able to eat and drink. My family stayed with him the 2-3 weeks that he was there until his death, and 24/7-7-days a week, were truly moved by the love, care and tenderness all the staff (and particularly the carers) treated him with.


I honestly cannot praise them highly enough, and as I am writing this am welling up with tears recalling how beautifully they treated Dad in his last days on earth, and even though there is great sadness that he is no longer with us, there is an element of joy that he had such a tender loving set of people around him when he passed.


Two particular ladies and everyone else, thank you so, so much.

Reply from Sandra Ward, Regional Operations Manager at South Quay Care Home

Please accept my condolence on the sad loss of your father, and thank you for taking the time to write such a moving review of the care he received whilst in South Quay. I am so pleased that you and your family got to spend quality time with him in the latter weeks. Your comments will mean a lot to the team, and I will ensure your feedback is passed on to them.

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Review from Paul G (Son of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received superb care and excellent nursing care in the last week of his life. All the staff clearly care about the residents and do their best for them, which is great to see.

Reply from Charlotte Shiels, Manager at South Quay Care Home

Thank you for your kind words. The staff always appreciate positive feedback so that they know they are delivering the best care they can.
Once again, thank you.

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Review from Susan S (Mother of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff caring and helpful. Service user no communication skills totally reliant on professional staff for all her care needs. Complex health and neurological problems, respite care nights weekly to enable my husband and I some rest and a work-life balance.

Reply from Lesley Dawson, Manager at South Quay Care Home

Thank you for taking the time to write this lovely review; I will pass on your kind words to all of the staff.

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Review from Sheila S (Sister of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has settled well, and all his care needs are met very well. Due to vising restrictions, my views are based on conversations with him, and he is very happy.

Reply from Lesley Dawson, Manager at South Quay Care Home

Thank you for taking the time to write this lovely review; I will pass on your kind words to all of the staff; it gives them a real boost to see such positive feedback.

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Review from John B (Partner of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, loving staff, second to none. Just one big loving, caring family. She is so, so happy and content with everything. This is a wonderful, wonderful loving home. Thank you all, lots of love.

Reply from Lesley Dawson, Manager at South Quay Care Home

Thank you for your lovely review; I will pass on your kind words to all of the staff.

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Review from M C (Partner of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is excellent.
Resident is very happy here.

Reply from Sandra Ward, Regional Operations Manager at South Quay Care Home

Thank you for your feedback. It is good to hear that your partner is happy living in South Quay and being well cared for. We will ensure this is passed on to the staff team.

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Review from A E (Daughter-in-law of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints at all. I think the staff do a great job, which is even more apparent during the Covid.

Reply from Sandra Ward, Regional Operations Manager at South Quay Care Home

Thank you for your positive feedback; we will ensure this is passed on to the team.

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Review from William T (Brother of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All I can say is good.

Reply from Lesley Dawson, Manager at South Quay Care Home

Thank you for taking the time to pass on your kind words; it is very much appreciated. It is lovely to see our families and friends back in South Quay. We will pass on your review to the care staff.

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Review from Wendy M (Mother of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is badly disabled with MS and has been in South Quay Care Home for three years. In all that time, she has been cared for with love and respect. The nursing staff and care staff are second to nine. I can't praise them highly enough, especially how they have coped throughout the Covid pandemic.

Reply from Lesley Dawson, Manager at South Quay Care Home

Thank you, Wendy, for your lovely review; I will pass it on to the staff. It has been a long year, but it's wonderful to see our families and friends returning again; we have all missed you!

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Review from Anne H (Mother of Resident) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has been a resident for two weeks. We are very impressed with the service provided.

Reply from Lesley Dawson, Manager at South Quay Care Home

Thank you for your kind comments. It's lovely when people take the time to give their feedback and we are very pleased to hear that your experience with South Quay is a positive one.

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Review from Syl S (Mother of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was good to be able to visit my daughter today. The coronavirus is making life difficult for everyone. The staff were very friendly and welcoming to me, were informative, and chatted when my daughter slept.

Reply from Lesley Dawson, Manager at South Quay Care Home

Thank you for your lovely review, it certainly boosts staff morale especially during these difficult times. It has been wonderful to see families reunited these past few weeks. Thank you again for your kind words.

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Review from Tommy B (Son of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Shortage of staff, so residents are left waiting for toilet etc.

Reply from Carl Duncker, Marketing Manager at South Quay Care Home

Thank you, Tommy, for your positive ratings and your review– we welcome your views, which will help us to improve our care services. Regarding your feedback regarding staffing, we would welcome the opportunity to discuss your comments in more detail with you. Would you be able to contact our feedback team directly on fourseasons@fshc.co.uk and we will ensure your comments are acted on accordingly.

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Review from Michael M (Son-in-law of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother-in-law has been her for three years and she is happy with the staff and I feel she is being very well cared for and we have no worries when we are away on holiday.

Reply from Carl Duncker, Marketing Manager at South Quay Care Home

Thank you, Michael, for your feedback. We were delighted you took the time to share your positive experience of our home.

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Review from Margaret C (Wife of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home and lovely caring staff, who treat my husband with care and dignity when we use it for respite. A care home is only as good as its staff and South Quays seems to keep its staff long term, which to me is a good sight of a happy working environment. Always grateful.

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Review from Betty V (Wife of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having, previous to my retirement, managed residential care homes for 23years, I consider myself well qualified to assess the provision of care given at South Quay Care Home. I have already recommended this home to friends seeking placement for a loved one.

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Review from Edd A (Son of Resident) published on 21 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has settled from day one, calls South Quay home which is fantastic for her and her family. When she goes out for a few hours she always asks to go home meaning South Quay, we could not be happier with her being here and must add all staff work to high standards.

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Review from Sheila C (Wife of Resident) published on 15 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident since he has a severe stroke 6 years ago. He is paralysed on his right side and has lost the ability to appeal. Sadly, over the last year his mental capacity has deteriorated and he can be very difficult to deal with, the staff have a great understanding of these problems
and deal with them wonderfully well. When I visit, which is on a regular basis, the staff are very kind to me.

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Current Review Score: 9.7 (9.683)

Overview of Review Score

The Review Score of 9.7 (9.683) out of 10 for South Quay Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.683 for South Quay Care Home is calculated as follows: ( (103 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 145 Ratings = 4.683

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for South Quay Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (7)

Charlotte

Charlotte Shiels

Job Title: Registered Manager

Joined: 2021

Hi, I’m Charlotte Shiels the Registered Home Manager of South Quay Care Home.
I have been a qualified nurse for over 10 years and bring with me a wealth of experience from the NHS.
I have been a Deputy/Home manager at South Quay since 2021.
I operate an open door policy and am always open to suggestions from relatives and professionals which could improve South Quay.
I am a mentor and enjoy sharing my knowledge with others so we all strive to deliver the best care possible across the home.

Kelly

Kelly Lockhart

Job Title: Deputy Manager

Joined: 2023

I have been a registered nurse for 16 years working in both the private sector and the NHS. I have worked at South Quay as the Deputy Manager since November 2023. I enjoy my role at South Quay and feel proud to be a member of the team. I am also mum to Elvis the South Quay puppy.

Stephanie

Stephanie Campbell

Job Title: Administrator

Joined: 2017

I’m Stephanie I have worked at South Quay Care Home for eight years. When I started I was a Care Assistant now I am the Home Administrator. I thoroughly enjoy my job. South Quay is like a second family.

Kerry

Kerry Zeybek

Job Title: Residential Unit Manager / Care Home Assistant Practitioner (CHAP)

Joined: 2020

I have worked at South Quay since 2020, I have progressed from care staff to senior care to the residential unit manager and also completed my Care Home Assistant Practitioner course. I have a keen interest in dementia care and providing support and care for elderly people, ensuring they have a comfortable, homely environment.

Steven

Steven Bird

Job Title: Head of Maintenance and Gardener

Joined: 2019

I have worked at South Quay for 6 years I thrive on keeping residents and staff members safe. Every day is different and I don’t take life too serious. My favourite day is taking residents out with the activities team on day trips.

Hazel

Hazel White

Job Title: Activities Co-ordinator

Joined: 2025

Hi my name is Hazel in activities at South Quay, I love spending time with my residents and taking them out on trips.

Marie

Marie Charlton

Job Title: Activities Co-ordinator

Joined: 2025

Hi my name is Marie, I am activities at South Quay. I enjoy my job and work with Hazel day to day taking residents out in the community.

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