






South Quay is a nursing and residential care home situated in western Blyth. The purpose-built setting has 55 beds spread across two floors and provides high standards of care, delivered by highly qualified staff.
The first floor provides accommodation for nursing and dementia nursing residents and the second floor for residential and residential dementia residents. There is also a dedicated unit with nursing neurological beds.
The home is close to shops and...
Care Provided by South Quay Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees may vary depending upon the outcome of assessment.
The price(s) shown are provided by the care home. Contact South Quay Care Home for full pricing details and T&Cs.
Contact South Quay Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Roseberry Care Centre (England) Ltd
- Private Owned
Person in charge
- Charlotte Shiels(Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 120
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (40)
- Couples/Companion Rooms (9)
- Single Rooms with ensuite Wet Room (9)
Visiting
- Visitors are welcome any time. They do have protected mealtimes which they ask you observe unless you are dining with or supporting your relative with their meal.
Parking
- Free parking on site
South Quay Care Home Reviews (61)
South Quay Care Home has a Review Score of 9.6 (9.630) out of 10, based on 21 reviews in the last 2 years.
Over all time South Quay Care Home has 61 reviews.
My brother has settled well, and all his care needs are met very well. Due to vising restrictions, my views are based on conversations with him, and he is very happy.
Thank you for taking the time to write this lovely review; I will pass on your kind words to all of the staff; it gives them a real boost to see such positive feedback.
Caring, loving staff, second to none. Just one big loving, caring family. She is so, so happy and content with everything. This is a wonderful, wonderful loving home. Thank you all, lots of love.
Thank you for your lovely review; I will pass on your kind words to all of the staff.
Resident is very happy here.
Thank you for your feedback. It is good to hear that your partner is happy living in South Quay and being well cared for. We will ensure this is passed on to the staff team.
No complaints at all. I think the staff do a great job, which is even more apparent during the Covid.
Thank you for your positive feedback; we will ensure this is passed on to the team.
All I can say is good.
Thank you for taking the time to pass on your kind words; it is very much appreciated. It is lovely to see our families and friends back in South Quay. We will pass on your review to the care staff.
My daughter is badly disabled with MS and has been in South Quay Care Home for three years. In all that time, she has been cared for with love and respect. The nursing staff and care staff are second to nine. I can't praise them highly enough, especially how they have coped throughout the Covid pandemic.
Thank you, Wendy, for your lovely review; I will pass it on to the staff. It has been a long year, but it's wonderful to see our families and friends returning again; we have all missed you!
Our son has been a resident for two weeks. We are very impressed with the service provided.
Thank you for your kind comments. It's lovely when people take the time to give their feedback and we are very pleased to hear that your experience with South Quay is a positive one.
It was good to be able to visit my daughter today. The coronavirus is making life difficult for everyone. The staff were very friendly and welcoming to me, were informative, and chatted when my daughter slept.
Thank you for your lovely review, it certainly boosts staff morale especially during these difficult times. It has been wonderful to see families reunited these past few weeks. Thank you again for your kind words.
Shortage of staff, so residents are left waiting for toilet etc.
Thank you, Tommy, for your positive ratings and your review– we welcome your views, which will help us to improve our care services. Regarding your feedback regarding staffing, we would welcome the opportunity to discuss your comments in more detail with you. Would you be able to contact our...
Mother-in-law has been her for three years and she is happy with the staff and I feel she is being very well cared for and we have no worries when we are away on holiday.
Thank you, Michael, for your feedback. We were delighted you took the time to share your positive experience of our home.
A wonderful care home and lovely caring staff, who treat my husband with care and dignity when we use it for respite. A care home is only as good as its staff and South Quays seems to keep its staff long term, which to me is a good sight of a happy working environment. Always grateful.
Having, previous to my retirement, managed residential care homes for 23years, I consider myself well qualified to assess the provision of care given at South Quay Care Home. I have already recommended this home to friends seeking placement for a loved one.
Mam has settled from day one, calls South Quay home which is fantastic for her and her family. When she goes out for a few hours she always asks to go home meaning South Quay, we could not be happier with her being here and must add all staff work to high standards.
My husband has been a resident since he has a severe stroke 6 years ago. He is paralysed on his right side and has lost the ability to appeal. Sadly, over the last year his mental capacity has deteriorated and he can be very difficult to deal with, the staff have a great understanding of these problems and deal with them wonderfully well. When I visit, which is on a regular basis, the staff are very kind to me.
Place is easy to get to. Friendly staff and atmosphere. No complaints.
My sister always appears as happy as she can be given her health problems. In the time she has been here I haven't heard her complain about anything and she always appears content with her life as it is now.
My mum has been at South Quay Care Home for 3 years. In that time she has been well looked after. The staff are all lovely and take care of mums needs. I visit mum regularly and I cannot fault them in anyway. She loves been here and enjoys all the activities that they provide.
My father has been resident at South Quay Care Home since October 2014. This care home has been instrumental in ensuring that he continues to live in a clean healthy environment which unfortunately due to his condition (dementia) he was unable to do at home. My father can be a difficult resident at times but the staff are sympathetic and understanding and manage his condition very well. He appears to enjoy the food provided which is plentiful. Overall I am very satisfied with the care provided and the environment.
I was very worried about my husband going into a care home but after 6 months of being there I am very happy with the care he has received. The staff are always happy and attend to his needs and involve all the family in activities and services. The home is clean and bright and very welcoming.
South Quay Care Home provide great care for my granddad. The home is clean, bright and staff are friendly and supportive.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 March 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for South Quay Care Home.
There are no upcoming events for South Quay Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for South Quay Care Home.
Accreditations
There are no accreditations posted yet for South Quay Care Home.
Meet the Team (5)

I have been a qualified nurse for over 10 years and bring with me a wealth of experience from the NHS.
I have been a Deputy/Home manager at South Quay since 2020.
I operate an open-door policy and am always open to suggestions from relatives and professionals, which could improve South Quay.
I am a mentor and enjoy sharing my knowledge with others, so we all strive to deliver the best care possible across the home.

I’m Stephanie. I have worked at South Quay Care Home for eight years. When I started, I was a Care Assistant; now I am the Home Administrator. I thoroughly enjoy my job. South Quay is like a second family.

I have worked at South Quay since 2020. I have progressed from care staff to senior care to the residential unit manager and also completed my Care Home Assistant Practitioner course. I have a keen interest in dementia care and providing support and care for elderly people, ensuring they have a comfortable, homely environment.

Hi my name is Hazel in activities at South Quay, I love spending time with my residents and taking them out on trips.

Hi my name is Marie, I am activities at South Quay. I enjoy my job and work with Hazel day to day taking residents out in the community.
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