South Quay Care Home

Cowpen Road, Blyth NE24 5TT
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9.8 50 Reviews
  • South Quay Care Home, Blyth
South Quay is a nursing and residential care home situated in western Blyth. The purpose-built setting has 55 beds spread across two floors and provides high standards of care, delivered by highly qualified staff.

The first floor provides accommodation for nursing and dementia nursing residents and the second floor for residential and residential dementia residents. There is also a dedicated unit with nursing neurological beds.

The home is close to shops and is easily accessible with public transport.

All bedrooms at the home are single occupancy with some having ensuite facilities. The home features spacious living areas for residents to relax in but also to engage in the many planned activities.

Residents benefit from enclosed gardens with a greenhouse and summer house.
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Care Provided by South Quay Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1072 – £1072
  • Self-Funded Residential Dementia Care: £1072 – £1072
  • Self-Funded Nursing Care: £1072 – £1072
  • Self-Funded Nursing Dementia Care: £1072 – £1072
  • RESPITE Self-Funded Residential Care: £1072 – £1072
  • RESPITE Self-Funded Residential Dementia Care: £1072 – £1072
  • RESPITE Self-Funded Nursing Care: £1072 – £1072
  • RESPITE Self-Funded Nursing Dementia Care: £1072 – £1072

Fees may vary depending upon the outcome of assessment.

These prices are only a guideline, please contact South Quay Care Home to find out the exact price for your requirements.

Contact South Quay Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact South Quay Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charlotte Shiels (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (9)
  • Single Rooms with Ensuite Wet Room (9)

Visiting

  • Visitors are welcome any time. They do have protected mealtimes which they ask you observe unless you are dining with or supporting your relative with their meal.

Parking

  • Free parking on site

South Quay Care Home Reviews (50)

9.8

South Quay Care Home has a Review Score of 9.8 (9.767) out of 10, based on 14 reviews in the last 2 years.
Over all time South Quay Care Home has 50 reviews.

Overall Experience
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Reviewer Connection to South Quay Care Home
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Review from Betty V (Wife of Resident) published on 16 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having, previous to my retirement, managed residential care homes for 23years, I consider myself well qualified to assess the provision of care given at South Quay Care Home. I have already recommended this home to friends seeking placement for a loved one.
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Review from Edd A (Son of Resident) published on 21 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has settled from day one, calls South Quay home which is fantastic for her and her family. When she goes out for a few hours she always asks to go home meaning South Quay, we could not be happier with her being here and must add all staff work to high standards.
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Review from Sheila C (Wife of Resident) published on 15 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident since he has a severe stroke 6 years ago. He is paralysed on his right side and has lost the ability to appeal. Sadly, over the last year his mental capacity has deteriorated and he can be very difficult to deal with, the staff have a great understanding of these problems
and deal with them wonderfully well. When I visit, which is on a regular basis, the staff are very kind to me.
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Review from Gaynor W (Daughter of Resident) published on 10 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Place is easy to get to. Friendly staff and atmosphere. No complaints.
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Review from James H (Brother of Resident) published on 10 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister always appears as happy as she can be given her health problems. In the time she has been here I haven't heard her complain about anything and she always appears content with her life as it is now.
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Review from Doreen E (Mother of Resident) published on 10 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at South Quay Care Home for 3 years. In that time she has been well looked after. The staff are all lovely and take care of mums needs. I visit mum regularly and I cannot fault them in anyway. She loves been here and enjoys all the activities that they provide.
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Review from Bob S (Daughter of Resident) published on 3 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been resident at South Quay Care Home since October 2014. This care home has been instrumental in ensuring that he continues to live in a clean healthy environment which unfortunately due to his condition (dementia) he was unable to do at home. My father can be a difficult resident at
times but the staff are sympathetic and understanding and manage his condition very well. He appears to enjoy the food provided which is plentiful. Overall I am very satisfied with the care provided and the environment.
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Review from Elizabeth F (Wife of Resident) published on 3 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very worried about my husband going into a care home but after 6 months of being there I am very happy with the care he has received. The staff are always happy and attend to his needs and involve all the family in activities and services. The home is clean and bright and very welcoming.
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Review from Gina R (Granddaughter of Resident) published on 2 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
South Quay Care Home provide great care for my granddad. The home is clean, bright and staff are friendly and supportive.
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Review from Hilary C (Niece of Resident) published on 10 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was admitted to South Quay from hospital, she was quite poorly and only lived for 2 weeks. The staff and manager were very helpful, they treated her with respect and dignity at all times. I was very happy with the placement.
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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for South Quay Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.767 for South Quay Care Home is calculated as follows: ( (123 Excellents x 5) + (35 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 159 Ratings = 4.767
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for South Quay Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (5)

Charlotte

Charlotte Shiels

Job Title: Registered Manager Joined: 2020

Hi, I’m Charlotte Shiels, the Registered Home Manager of South Quay Care Home.
I have been a qualified nurse for over 10 years and bring with me a wealth of experience from the NHS.
I have been a Deputy/Home manager at South Quay since 2020.
I operate an open-door policy and am always open to suggestions from relatives and professionals, which could improve South Quay.
I am a mentor and enjoy sharing my knowledge with others, so we all strive to deliver the best care possible across the home.

Stephanie

Stephanie Harrison

Job Title: Administrator Joined: 2017

I’m Stephanie. I have worked at South Quay Care Home for eight years. When I started, I was a Care Assistant; now I am the Home Administrator. I thoroughly enjoy my job. South Quay is like a second family.

Kerry

Kerry Zeybek

Job Title: Deputy Home Manager / Care Home Assistant Practitioner (CHAP) Joined: 2020

I have worked at South Quay since 2020. I have progressed from care staff to senior care to the residential unit manager and also completed my Care Home Assistant Practitioner course. I have a keen interest in dementia care and providing support and care for elderly people, ensuring they have a comfortable, homely environment.

Hazel

Hazel White

Job Title: Activities Co-ordinator Joined: 2025

Hi my name is Hazel in activities at South Quay, I love spending time with my residents and taking them out on trips.

Marie

Marie Charlton

Job Title: Activities Co-ordinator Joined: 2025

Hi my name is Marie, I am activities at South Quay. I enjoy my job and work with Hazel day to day taking residents out in the community.

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