Submit a Review for Barchester Shelburne Lodge Care Home
Rutland Street, High Wycombe, HP11 2LJ
View Full Details of Barchester Shelburne Lodge Care HomeLatest Reviews for Barchester Shelburne Lodge Care Home
19 September 2025
Our friend seems to be settling in well, he looks clean and looked after. Very pleased with the home staff and service. The staff are friendly and very helpful towards us.
09 September 2025
Shelburne Lodge is a caring, warm and supportive home. All the staff are kind, respectful and go above and beyond to support you and your loved ones. In the two and a half years that my mum was there, most of the staff still remain, with very few agency staff. The surroundings are beautifully kept, the garden is tranquil and a little haven. The visitor areas are clean and comfortable, with refreshments provided for free. The communication from staff was very good, and we were always kept up-to-date on mum's wellbeing. It was always a pleasure to visit mum at this lovely home and we are so blessed that mum was surrounded with these lovely, caring people in her last weeks and days, the staff not only made mum as comfortable as possible but supported us through this difficult time. I would not hesitate to recommend this nursing home anyone. Thank you for everything
02 September 2025
Is the £600 taken for extra care never given a scam which I paid £100 extra for extra care for my friend which he never had not even any care. When he fell at 6pm in his room carers put cushion under his feet and left for 3 hours, no-one came in once to see if he was ok. He rang me every hour 7pm 8pm 9pm struggled to get into bed. Will make a formal complaint to care Quality Commission requesting they do a spot inspection on Shelburne Home as Residents are not getting right care.
09 May 2025
My family and I cannot speak highly enough of **Shelburne Lodge Nursing Home**. From the moment we first visited, it was clear that this facility prioritizes dignity, comfort, and personalized care for its residents. The carers, nurses, management team go above and beyond to ensure residents feel valued and safe. They take time to learn individual preferences and treat everyone like family. The home is impeccably maintained, with bright common areas, cozy rooms, and beautiful outdoor spaces. The activity coordinator work tirelessly to keep residents mentally and physically stimulated. From arts and crafts to music therapy and gardening, there's always something happening. The staff keeps families informed about residents' well-being through regular updates. A special shout-out to one of the Nurses, one of the Care Practitioners, whose dedication and kindness made a world of difference for my mum. They consistently went the extra mile to ensure she felt comfortable and engaged.
02 April 2025
The staff are friendly and caring in such an underrated job. They deserve to be recognised for the challenging and hard work that they do. Helen the activities co-ordinater is an absolute asset providing entertainment, fun and genuine care for the residents well being.
28 March 2025
OUTSTANDING CARE AND EXCEPTIONAL STAFF. I cannot praise the Shelburne Lodge enough for the outstanding care they provide. From the moment my mum was placed, the warmth compassion and professionalism of the entire team have been evident. The staff truly go above and beyond, treated my mum as if she was their own family. The carers and nursing staff both day and night shifts were always attentive, kind and ensured my mums comfort at all times. The Housekeeping team maintain a spotless and welcoming environment. The Head Chef always prepared delicious high quality meals for the residents. The activities offered were engaging and of a very high standard, keeping the residents entertained and stimulated. Management was always available and supportive. Myself and my entire family were all extremely grateful and highly recommend The Shelburne Lodge to anyone seeking a compassionate and professional environment for their loved ones.
27 March 2025
I cannot thank Shelburne enough for the incredible compassion and care they provided for my grandmother in her final weeks. From the moment she arrived, the staff treated her with the utmost dignity, kindness, and respect, making sure she was comfortable and well cared for at all times. The team went above and beyond-not only attending to her medical needs but also offering emotional support, companionship, and warmth that meant the world to both her and our family. They kept us informed, reassured us when we needed it, and created a truly loving environment that made an incredibly difficult time a little easier. We will forever be grateful for the kindness and professionalism of everyone at Shelburne. They are not just caregivers; they are angels who provided my grandmother with dignity, comfort, and love in her final days. My grandmother's angels. I highly recommend them to anyone looking for a place where their loved one will be treated like family.
19 March 2025
Very clean, nice surroundings Lovely kind, warm welcome
04 March 2025
The care and nursing to my terminal grandmother was outstanding. They welcomed my family from far and wide and were generous and hospitable to all. I am very grateful for the support given to us at this difficult time.
04 March 2025
Exceptional care and staff. Shelburne Lodge and all it's staff have provided outstanding care for my mother with warmth and treated with dignity, respect and compassion. The staff are all exceptional. All going above and beyond at all times. I cannot recommend Shelburne Lodge more highly!
04 February 2025
Care, compassion and communication, non-existent. For all that they say they provide we never witnessed this. I'm just grateful that my nan is no longer there and that we removed her due to the broken promises made to us.
04 February 2025
We were sold a dream but bought a nightmare too many failings to list the only positive point to come from my mother's brief stay at Shelburne Lodge is that she is now free to pursue her dream elsewhere. If anxiety, stress and frustration is what you're looking for then look no further your dream is here.
16 December 2024
What a lovely place, staffed with lovely, caring people. My sister could not have been cared for in any way better. Thank you from the bottom of our hearts.
20 November 2024
Happy with the staff who are helpful and the room is very nice. I feel safe and the home is very clean.
29 July 2024
Mum was admitted to Barchester Shelburne Lodge Care Home directly from hospital. Shelburne Lodge has been fantastic in settling Mum, keeping us informed and supporting Mum's medical and physical needs. Their tolerance, patience and professionalism are of the highest standard. We are very grateful for their continuing support. Thank you!
29 July 2024
I found the care for my mother was excellent and had no worries. The food seemed excellent and the Christmas lunch last year (2023) was superb
15 July 2024
I recently had the pleasure of visiting a wonderful home. The experience was delightful, largely due to the incredibly friendly and welcoming staff. Each member of the team went out of their way to make me feel comfortable and valued. The manager stood out as exceptionally approachable, always available to address any questions or concerns with a warm and attentive demeanour. The atmosphere of the home was inviting and inclusive, reflecting the dedication and care of the entire staff. Overall, my visit was truly enjoyable, and I left with a positive impression of the home's environment and the people who run it.
28 June 2024
Mum moved into Barchester Shelburne Lodge Care Home in early June. Thank you to the manager and all the staff for welcoming Mum and us, as a family. Thank you for being so kind and supportive to us whilst we get used to Mum not being at home with us and for your patience in answering all our questions and concerns. Everyone is so friendly and understanding. The home is very nicely furnished and facilities are very good for the residents and family and friends are welcomed on a daily basis. Thank you.
10 June 2024
We are extremely happy with the standard of care my mother receives at Barchester Shelburne Lodge Care Home. All of the staff are incredibly warm and caring and go out of their way to help the residents settle into life in the home. Would highly recommend.
21 May 2024
Very happy with the care my mother received for a respite period. The staff were friendly and professional and my mother was well cared for.
Latest Reviews for Barchester Shelburne Lodge Care Home
19 September 2025
Our friend seems to be settling in well, he looks clean and looked after. Very pleased with the home staff and service. The staff are friendly and very helpful towards us.
09 September 2025
Shelburne Lodge is a caring, warm and supportive home. All the staff are kind, respectful and go above and beyond to support you and your loved ones. In the two and a half years that my mum was there, most of the staff still remain, with very few agency staff. The surroundings are beautifully kept, the garden is tranquil and a little haven. The visitor areas are clean and comfortable, with refreshments provided for free. The communication from staff was very good, and we were always kept up-to-date on mum's wellbeing. It was always a pleasure to visit mum at this lovely home and we are so blessed that mum was surrounded with these lovely, caring people in her last weeks and days, the staff not only made mum as comfortable as possible but supported us through this difficult time. I would not hesitate to recommend this nursing home anyone. Thank you for everything
02 September 2025
Is the £600 taken for extra care never given a scam which I paid £100 extra for extra care for my friend which he never had not even any care. When he fell at 6pm in his room carers put cushion under his feet and left for 3 hours, no-one came in once to see if he was ok. He rang me every hour 7pm 8pm 9pm struggled to get into bed. Will make a formal complaint to care Quality Commission requesting they do a spot inspection on Shelburne Home as Residents are not getting right care.
09 May 2025
My family and I cannot speak highly enough of **Shelburne Lodge Nursing Home**. From the moment we first visited, it was clear that this facility prioritizes dignity, comfort, and personalized care for its residents. The carers, nurses, management team go above and beyond to ensure residents feel valued and safe. They take time to learn individual preferences and treat everyone like family. The home is impeccably maintained, with bright common areas, cozy rooms, and beautiful outdoor spaces. The activity coordinator work tirelessly to keep residents mentally and physically stimulated. From arts and crafts to music therapy and gardening, there's always something happening. The staff keeps families informed about residents' well-being through regular updates. A special shout-out to one of the Nurses, one of the Care Practitioners, whose dedication and kindness made a world of difference for my mum. They consistently went the extra mile to ensure she felt comfortable and engaged.
02 April 2025
The staff are friendly and caring in such an underrated job. They deserve to be recognised for the challenging and hard work that they do. Helen the activities co-ordinater is an absolute asset providing entertainment, fun and genuine care for the residents well being.
28 March 2025
OUTSTANDING CARE AND EXCEPTIONAL STAFF. I cannot praise the Shelburne Lodge enough for the outstanding care they provide. From the moment my mum was placed, the warmth compassion and professionalism of the entire team have been evident. The staff truly go above and beyond, treated my mum as if she was their own family. The carers and nursing staff both day and night shifts were always attentive, kind and ensured my mums comfort at all times. The Housekeeping team maintain a spotless and welcoming environment. The Head Chef always prepared delicious high quality meals for the residents. The activities offered were engaging and of a very high standard, keeping the residents entertained and stimulated. Management was always available and supportive. Myself and my entire family were all extremely grateful and highly recommend The Shelburne Lodge to anyone seeking a compassionate and professional environment for their loved ones.
27 March 2025
I cannot thank Shelburne enough for the incredible compassion and care they provided for my grandmother in her final weeks. From the moment she arrived, the staff treated her with the utmost dignity, kindness, and respect, making sure she was comfortable and well cared for at all times. The team went above and beyond-not only attending to her medical needs but also offering emotional support, companionship, and warmth that meant the world to both her and our family. They kept us informed, reassured us when we needed it, and created a truly loving environment that made an incredibly difficult time a little easier. We will forever be grateful for the kindness and professionalism of everyone at Shelburne. They are not just caregivers; they are angels who provided my grandmother with dignity, comfort, and love in her final days. My grandmother's angels. I highly recommend them to anyone looking for a place where their loved one will be treated like family.
19 March 2025
Very clean, nice surroundings Lovely kind, warm welcome
04 March 2025
The care and nursing to my terminal grandmother was outstanding. They welcomed my family from far and wide and were generous and hospitable to all. I am very grateful for the support given to us at this difficult time.
04 March 2025
Exceptional care and staff. Shelburne Lodge and all it's staff have provided outstanding care for my mother with warmth and treated with dignity, respect and compassion. The staff are all exceptional. All going above and beyond at all times. I cannot recommend Shelburne Lodge more highly!
04 February 2025
Care, compassion and communication, non-existent. For all that they say they provide we never witnessed this. I'm just grateful that my nan is no longer there and that we removed her due to the broken promises made to us.
04 February 2025
We were sold a dream but bought a nightmare too many failings to list the only positive point to come from my mother's brief stay at Shelburne Lodge is that she is now free to pursue her dream elsewhere. If anxiety, stress and frustration is what you're looking for then look no further your dream is here.
16 December 2024
What a lovely place, staffed with lovely, caring people. My sister could not have been cared for in any way better. Thank you from the bottom of our hearts.
20 November 2024
Happy with the staff who are helpful and the room is very nice. I feel safe and the home is very clean.
29 July 2024
Mum was admitted to Barchester Shelburne Lodge Care Home directly from hospital. Shelburne Lodge has been fantastic in settling Mum, keeping us informed and supporting Mum's medical and physical needs. Their tolerance, patience and professionalism are of the highest standard. We are very grateful for their continuing support. Thank you!
29 July 2024
I found the care for my mother was excellent and had no worries. The food seemed excellent and the Christmas lunch last year (2023) was superb
15 July 2024
I recently had the pleasure of visiting a wonderful home. The experience was delightful, largely due to the incredibly friendly and welcoming staff. Each member of the team went out of their way to make me feel comfortable and valued. The manager stood out as exceptionally approachable, always available to address any questions or concerns with a warm and attentive demeanour. The atmosphere of the home was inviting and inclusive, reflecting the dedication and care of the entire staff. Overall, my visit was truly enjoyable, and I left with a positive impression of the home's environment and the people who run it.
28 June 2024
Mum moved into Barchester Shelburne Lodge Care Home in early June. Thank you to the manager and all the staff for welcoming Mum and us, as a family. Thank you for being so kind and supportive to us whilst we get used to Mum not being at home with us and for your patience in answering all our questions and concerns. Everyone is so friendly and understanding. The home is very nicely furnished and facilities are very good for the residents and family and friends are welcomed on a daily basis. Thank you.
10 June 2024
We are extremely happy with the standard of care my mother receives at Barchester Shelburne Lodge Care Home. All of the staff are incredibly warm and caring and go out of their way to help the residents settle into life in the home. Would highly recommend.
21 May 2024
Very happy with the care my mother received for a respite period. The staff were friendly and professional and my mother was well cared for.