Barchester Shelburne Lodge Care Home

Rutland Street, High Wycombe HP11 2LJ

Barchester Shelburne Lodge Care Home, High Wycombe, Buckinghamshire
Barchester Shelburne Lodge Care Home, High Wycombe, Buckinghamshire
Barchester Shelburne Lodge Care Home, High Wycombe, Buckinghamshire

Shelburne Lodge is ideally situated close to the bus and train stations, yet still offers privacy with a quiet secluded garden for residents. They provide first-class 24-hour nursing care alongside expert care for people with Multiple Sclerosis as well as convalescent and respite care, including short breaks.

A team of highly-qualified and dedicated staff tailor their care plans to the individual needs of each resident. And their dedication can be seen across the board - in cooking, regular outings and pet therapy sessions for residents.

Group: Barchester Healthcare Ltd

Person in charge: Sharon Pither (Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Learning Disability • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: AIDS/HIV • Anorexia/Bulimia/Self Harming • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Polish, Tagalog, Urdu

Single Rooms: 54

Rooms with ensuite WC: 52

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Shelburne Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 12 Feb 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.3 Barchester Shelburne Lodge Care Home has a Review Score of 9.3 (9.304)

The Review Score of 9.3 (maximum of 10) for Barchester Shelburne Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Barchester Shelburne Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.304 for Barchester Shelburne Lodge Care Home is calculated as follows: ( (131 Excellents x 5) + (111 Goods x 4) + (30 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 280 Ratings = 4.304

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Shelburne Lodge Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 14 Reviews ÷ 10.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    9
  • Satisfactory
    3
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Shelburne Lodge Care Home?

  • Extremely LIKELY
    16
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    1

Reviewer Connection to Barchester Shelburne Lodge Care Home

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Relative of Resident/Service User
    2
  • Resident / Service User
    2
  • more

My mother has not looked this well cared for in ages, very clean and even nail varnish on. At home, she had a carer visiting but not much time spent so very basic.

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sharon Pither, Home Manager at Barchester Shelburne Lodge Care Home responded to this review on 24 Jan 2018:

Many thanks for your kind comments. I will pass these onto the staff.

My mother in law moved to the home in December 2017. The service she received when she arrived was lovely. The staff are friendly and go out of there way to help you if you are not sure about something. The manager helped us very much in the run up to her moving in. Showing us the home and her room which was very clean and decorated beautifully. Mother in law can be very stubborn at times but the staff are very understanding. Well done all.

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sharon Pither, Home Manager at Barchester Shelburne Lodge Care Home responded to this review on 24 Jan 2018:

Many thanks for your comments, I shall pass these onto the staff.

Us as a family have been very impressed with the care that our family member has received since moving in. All members of staff are friendly and approachable. Nothing has every been any trouble for them regarding care or advice/support for us or our family member. Thank you all very much. Keep up the good work.

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good, nice staff. Place very clean, very welcoming to all. Would tell friends and family about this home.

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Jo Wood, Client Liaison Manager at Barchester Shelburne Lodge Care Home responded to this review on 07 Sep 2017:

Thank you very much for your kind comments and we are pleased that you would recommend us to your friends. We will pass the comments onto the teams.

My father has only been a resident for 4 weeks but so far his experience has been very good.

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Generally good care, my one main criticism is people being left in bed when they want to get out, one excuse being the battery on the hoist is dead. This is unacceptable if it was needed in an emergency i.e. A fire.

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Found it very difficult to understand some of the staff's accents. (I do wear a hearing aid.)
Sometimes I did have to wait a while after pressing the call button.

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Jo Wood, Client Liaison Manager at Barchester Shelburne Lodge Care Home responded to this review on 09 Aug 2017:

Thank you for your comments as we are always looking to improve. We are pleased to see that you will consider Shelburne Lodge if our services are needed in the future.

We have been very fortunate to have been able to get Mum into Shelburne Lodge. The staff are very pleasant and welcoming.
Mum has received wonderful care and personal attention. Food is excellent and nothing is too much trouble.

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jo Wood, Client Liaison Manager at Barchester Shelburne Lodge Care Home responded to this review on 09 Aug 2017:

Thank you very much for your kind remarks and we will ensure that these are fed back to the teams.

On the whole we are pleased and satisfied with the care our mum receives. Sometimes she is left in bed until mid-morning before getting washed.
However, we appreciate there are many residents and emergencies can crop up.

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jo Wood, Client Liaison Manager at Barchester Shelburne Lodge Care Home responded to this review on 10 Aug 2017:

Thank you for your comments and they will be passed onto our teams in order for us to continue to improve.

Everything is good and I am happy about the care my husband receives. It is very welcoming and all staff are nice. I can't fault anything.

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

All staff, nurses, etc in the day are most caring and helpful to my husband who is unable to get out of bed and do anything for himself. They are always there to help him and for our family. There have been just a couple of times when night staff have not been found and he did ask them to be more gentle with him, but I cannot fault the day staff at all.

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I like it because it's friendly and I get on with everybody - I'm making good friends with residents and staff.
The food is good and varied and you can always have something else if you don't want what's on the menu. The care I get is very good - my wife was in another home in Wycombe and it was awful, but Shelburn Lodge is very good and I am very happy to call it my home now.

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Likely

Average Rating: 

 4.5 out of 5

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Overall very good service provided.

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Lovely place to go into. Nice rooms. Very clean. Food very good. Had an afternoon with singers coming in. Cakes and coffee very good indeed. Overall very pleased with this place.

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Rooms: Good

Mum has been here for a couple of months and I have found everything to be great so far.
Clean, tidy and helpful staff. The only concern is that the front door never seems to be locked so anyone can walk in.

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Management: Good

Safety / Security: Poor

Rooms: Good

Value for Money: Good

Mum enjoys the company of other residents and the entertainment.
All staff are excellent and make a fuss of mum. All our family feel very welcome when visiting.

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My husband has been here for seven years and nine months. He is very well cared for, carers take great care with him and pay him plenty of attention. He is well fed and enjoying all meals.

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

No complaints at all. Staff are very pleasant and happy and helpful. I would be very happy to live here myself!

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum is very happy, enjoys the activities and the home's cat and Manger's dogs.

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Whilst there are some genuinely caring members of staff, most are apathetic or worse. The home is almost permanently understaffed to the point that residents have to wait to be taken to the toilet, to have pads changed, or to be fed. They do not have the time to get 'more difficult' residents out of bed, dress them, or, by the look of it, wash them half the time! Staff turnover recently has been very high, probably due to the abrupt, difficult manager. The standard of food has been variable due to the changes in kitchen staff but is now reasonable. We have had numerous problems with promises that things would be done, but they have not. Activities used to be very good, but the home no longer has an activities coordinator; someone else who left!

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Extremely Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Poor

My Mum is very happy there and well looked after.

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Home was closed to visitors in March/April due to illness. Since then my aunt has complained she's not washed every day and when she is, not properly. She wears incontinent pads because she can't get to the toilet! Bed pans are not available.
I have noticed from day one, the lack of staff. Aunt should be getting the £112 allowance, after nearly a year she's still not receiving it. Yet her fee went up by £80 in April, apart from when my aunt became ill on the 24.6.16. The assistant manager acted quickly and efficiently. The management are very distant.

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Unlikely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Poor

Activities: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Poor

My mother has only been at Shelburne Lodge for a couple of months - she is now more settled and has made a good friend. My experience is that most of the staff seem very friendly and caring. The food seems of good quality and there seems to be a good standard of cleanliness. There also are some good activities which she joins in with.

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My father is a resident here, and we as a family are thrilled with the level of care and support that he is receiving. He is cared for with dignity and respect and nothing is too much trouble for the staff. The rooms are homely and the food is excellent. Overall I wouldn't want my father to be anywhere else during the last few weeks/months.

How likely would you be to recommend Barchester Shelburne Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

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Staff Profiles

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Care Home Idol 2016

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