All staff and management are very caring and approachable, a
I F (Son of Resident)
Dad has been in the home for just under a year, and the care he has received has been exceptiona
Jo H (Daughter of Resident)
Very welcoming and cosy. Staff prepared to go that extra mile to ensure maximum care
D S (Friend of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
These prices are only a guideline, please contact Barchester Shelburne Lodge Care Home to find out the exact price for your requirements.
Parking facilities at both the front and rear of the home.
Barchester Shelburne Lodge Care Home has a Review Score of 9.5 (9.450) out of 10, based on 26 reviews in the last 2 years.
Over all time Barchester Shelburne Lodge Care Home has 110 reviews.
Thank you for taking the time to leave us a review. Your feedback is invaluable and I will certainly share it with our team. We were delighted to care for your mother and she is greatly missed. It's wonderful to hear that you were pleased with the care she received during her time with us. We strive to deliver exceptional care, we prioritise the well-being and safety of our resident and your feedback motivates us to continue doing this. Thank you.
Thanks for taking the time to leave your review. We're sorry to learn of your concerns regarding your friend's time with us at Shelburne Lodge. The fee was discussed and agreed with yourself and your friend before their stay and no additional fees were charged, so we're sorry if there has been any misunderstanding. Sadly, we had to call Emergency Services and their advice was not to move your friend, so staff made them as comfortable as they were able while waiting for an ambulance and stayed with them throughout and completed well-being checks. We understand that yourself and your friend had a great relationship with the home and that you intend to bring your friend back to the home to visit the staff, which they look forward to. Kind regards, Barchester's Customer Feedback Team.
Thank you so much for your kind words and for recognizing our team's efforts in promoting high quality care. We're thrilled to hear that our dedication and commitment have made a positive impact. Our team's passion for delivering exceptional care drives everything we do and feedback like yours motivates us to continue striving for excellence. We appreciate your trust in our services and I will share your feedback with the team. Thank you again for taking your time to write your feedback.
Thank you so much for taking the time to leave us a review. Feedback is very important to us all here at Shelburne Lodge and we are happy to see that you found the staff friendly and caring. I will share your feedback with the team. Thank you again
Thank you for taking the time to leave us feedback. It is wonderful to hear that you had a positive experience and that the care your mother received was outstanding. Our goal is always to provide the highest quality of care for our residents but also supporting their families. Your words mean a lot to us and I will make sure I will share them with the team. We truly appreciate your feedback and would like to thank you again.
Thank you for taking the time to share your feedback which is truly valuable to us and we truly appreciate your kind words. I will share your lovely comments with the team as it means a great deal to everyone. Positive feedback like yours motivates us to continue providing the best possible care and service and this is what makes Shelburne Lodge an unique home. Once again, thank you for feedback.
Thank you for your kind feedback. We're delighted to hear that you find the home clean, nice surroundings and you had a warm welcome. Maintaining a high standard is very important to us and we truly appreciate your recognition. Thank you again for your review.
Thank you so much for taking the time to complete a review. I was our honour to care for your Grandmother and a pleasure getting to know you and your family. We will pass on your very kind words to our team who are always overjoyed to receive comments from the families we support.
Thank you so much for your feedback and kind words. We are really glad to hear that you had a positive experience. Your feedback means a lot to us and I shall share this with my team which I am sure will be delighted to hear and read the feedback. Thank you again for taking the time to write us a review.
Hi, thanks for sharing your feedback with us. We're disappointed your experience with the home didn't meet your expectations. We understand your concerns are being looked into through our complaints process, and we're grateful for your patience while we do this. You can find further details on our complaints process here: https://www.barchester.com/contact-us/complaints-and-compliments Kind Regards, Barchester's Feedback Team
Hi, thanks for sharing your review. We're sorry you're unhappy with your experience at Shelburne Lodge Care Home and we're aware that your family's concerns are being looked into through our complaints process. Kind Regards, Barchester's Feedback Team
Thank you for taking the time to write your feedback. I will share your lovely feedback with the staff. At Shelburne, all the team is committed to providing the highest quality of care for all of our residents. Thank you again for your kind words.
Thank you very much for taking the time to write us a review. I am delighted to read the lovely comments. I will share this feedback with all the staff as I am sure this will bring joy to them to know how you are feeling. Our goal is to create a warm and welcoming atmosphere and the staff are dedicated to providing the best care from a person-centered point of view. Thank you again.
Thank you very much for taking the time to provide feedback in regard to the care your mother is receiving in our home. I am delighted to hear that you are extremely happy with the standard of care your mother is receiving. I will share your lovely comments with the staff and I am sure this will bring joy to them to know that we have met your expectations. Our goal here is to create a warm and welcoming atmosphere where everyone feels they are part of our family. Our staff are dedicated to providing the best care possible from a person-centred point of view. Thank you again for taking the time to write us a review.
Thank you so much for your lovely feedback. The team here are kind, compassionate and totally dedicated to providing the highest quality care for all of our residents. Thank you again for taking the time to submit this review.
Thank you for taking the time to leave us a review. I am delighted to hear that you had a great experience when you visited the home. I will share your lovely comments with our team. We are glad to hear that you felt welcomed in our home. It brings great joy to our team members to see your lovely comments and we appreciate your recognition of our team and their dedication which made you feel comfortable and valued. Thank you for choosing our home, and we look forward to welcoming you back in the future.
Thank you very much for taking the time to write us a review. I am delighted to hear that you are happy with the care we are providing to your mother and you felt welcomed in our lovely home. It brings our team great joy to know that we have met your expectations. Our goal is to create a warm and welcoming atmosphere where everyone feels like they are part of our big family here at Shelburne Lodge. We are truly humbled by your kind words and we look forward to continuing to provide a caring, loving and understanding environment for everyone who walks through our doors. Thank you again for your review.
Thank you very much for taking the time to provide feedback in regard to the care your mother is receiving in our home. I am delighted to hear that you are extremely happy with the standard of care your mother is receiving. I will share your lovely comments with the staff, and I am sure this will bring joy to them to know that we have met your expectations. Our goal here is to create a warm and welcoming atmosphere where everyone feels they are part of our family. Our staff are dedicated to providing the best care possible from a person-centred point of view. Thank you again for taking the time to write us a review.
Thank you very much for taking the time and leaving us a review. At Shelburne Lodge, we make sure that we have a tailored care plan for all of our residents and they are all looked after from a person-centred point of view. I will share your lovely comments with the team. We are pleased to hear that you are happy with the way she was looked after in our home. Looking forward to seeing your mother again for future respite stay.
Thank you very much for the lovely review. I will let the team know of your feedback. We are thrilled to hear that our staff have been friendly, and we are so pleased that you like our facilities. Thank you again for entrusting your brother`s care to us.
The Review Score of 9.5 (9.450) out of 10 for Barchester Shelburne Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
Hello, my name is Diana Nica and I am the Manager at Shelburne Lodge.
I have worked in health and social care since 2014 and worked with Barchester since December 2014. I am a Registered General Nurse with strong experience in delivering high-quality care and I had been in different roles throughout the years.
I am a very caring and passionate person and I like to make sure that my residents are always looked after from a person-centred point of view and treat everyone with Dignity and Respect.
Shelburne Lodge is a great community filled with loving care, happiness and dedicated staff members. I am very proud to be part of such a great and dedicated team who continues to strive to deliver first-class service at such a beautiful and lovely home.
Hello, I’m Cristiana, the new Deputy Manager at Shelburne Lodge.
I’ve been a nurse for over 10 years, and joined Barchester back in 2016, seven years ago.
I love to put a smile of people’s faces and I’ve always had a passion for helping people.
I’m a mother to two cheeky boys and in my spare time I love to travel with my family.
I’m looking forward to getting to know everyone at Shelburne Lodge!
Hello, my name is Alex.
I have been part of the team at Shelburne Lodge since 2014. I have experience as an RGN working with older people in both the NHS and a care home environment. I am really enjoying the role and am very proud to be part of a great team.
Hello, my name is Emily.
I am the home administrator and have worked at Shelburne Lodge since August 2018. I am passionate about my role and enjoy ensuring everything runs smoothly. I enjoy meeting new people and getting to know our residents and their loved ones.
I have been working for Barchester since April 2023. I have over 20 years of maintenance experience. I really enjoy fixing things and love that my work is very varied and no two days are ever the same. Shelburne Lodge is a great place to work and it’s a pleasure getting to know the residents and being part of such a fantastic team. Please feel free to come and approach me if you have any queries.
Alex is a very talented chef who has worked in some high-end restaurants throughout his career. He produces a nutritional and varied menu that residents and visitors enjoy. Alex also makes wonderful birthday cakes for residents on their special day.
I have been working at Shelburne Lodge for many years. I started as a Care Assistant and achieved several care service awards whilst in this role before joining the housekeeping team. I am proud of the standard myself and my team have achieved in the home. As a team, we constantly ensure that all standards are practised and the home is clean, safe and welcoming for all residents, staff and visitors. I have an NVQ and a Special Commendation Award in hospitality.
Shelburne Lodge is privileged to have an excellent nursing and care team. Nurses and carers work alongside each other delivering exceptional care to everyone we support, ensuring they meet individual needs at all times. They help produce a warm and welcoming environment for all residents and visitors.
Hello! My name is Helen and I am proud to say I am the Activities Lead here at Shelburne Lodge. My job is extremely rewarding and I love making the residents smile every single day.
I look forward to welcoming you into our home.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Shelburne Lodge Care Home to verify any information. View our terms and conditions. Barchester Shelburne Lodge Care Home has an Enhanced Service - more info.