Barchester Shelburne Lodge Care Home

Rutland Street, High Wycombe HP11 2LJ
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9.5 112 Reviews
  • Barchester Shelburne Lodge Care Home, High Wycombe
Shelburne Lodge is ideally located near bus and train stations, yet offers a peaceful, secluded garden for residents. It provides high-quality residential, dementia, nursing, convalescent, and respite care, including short stays.

A team of highly-qualified and dedicated staff tailor their care plans to the individual needs of each resident. And their dedication can be seen across the board - in cooking, regular outings and pet therapy sessions for residents.
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Care Provided by Barchester Shelburne Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Shelburne Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Diana Nica (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (51)

Parking

  • Parking facilities at both the front and rear of the home.

Barchester Shelburne Lodge Care Home Reviews (112)

9.5

Barchester Shelburne Lodge Care Home has a Review Score of 9.5 (9.489) out of 10, based on 28 reviews in the last 2 years.
Over all time Barchester Shelburne Lodge Care Home has 112 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Shelburne Lodge Care Home
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Total of 112, showing 1-20
Review from S S (Friend of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A terminally ill friend entered Shelburne Lodge for end of life care and from the very beginning of his stay the staff took an interest in him as a person - treating him with respect and dignity and showed a high degree of compassion throughout his five weeks there until his death. The care they provided
was always meeting his increasing needs and expert outside medical advice obtained when neccesary. The staff always answered my questions fully and openly and I found any concerns I had about my friends worsening condition were already being dealt with by the team of experienced nurses and carers. The atmosphere in the home was friendly and welcoming as were all the staff and I had no doubts that my friend was in the best place for him.
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you so much for taking the time to give us a review. We're delighted to hear that your friend received the care and supoort he needed during his time with us. It was a great pleasure to look…read more
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Review from Thomas M (Friend of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our friend seems to be settling in well, he looks clean and looked after.
Very pleased with the home staff and service.
The staff are friendly and very helpful towards us.
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you so much for taking the time to leave a review about your experience with us. I am glad to hear the positive feedback and I will share this with the team here at Shelburne Lodge. Your input…read more
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Review from S R (Daughter of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Shelburne Lodge is a caring, warm and supportive home. All the staff are kind, respectful and go above and beyond to support you and your loved ones. In the two and a half years that my mum was there, most of the staff still remain, with very few agency staff. The surroundings are beautifully kept,
the garden is tranquil and a little haven. The visitor areas are clean and comfortable, with refreshments provided for free. The communication from staff was very good, and we were always kept up-to-date on mum's wellbeing. It was always a pleasure to visit mum at this lovely home and we are so blessed that mum was surrounded with these lovely, caring people in her last weeks and days, the staff not only made mum as comfortable as possible but supported us through this difficult time.
I would not hesitate to recommend this nursing home anyone. Thank you for everything
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you for taking the time to leave us a review. Your feedback is invaluable and I will certainly share it with our team. We were delighted to care for your mother and she is greatly missed. It's…read more
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Review from Pam H (Friend of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Is the £600 taken for extra care never given a scam which I paid £100 extra for extra care for my friend which he never had not even any care. When he fell at 6pm in his room carers put cushion under his feet and left for 3 hours, no-one came in once to see if he was ok. He rang me every hour 7pm 8pm
9pm struggled to get into bed.
Will make a formal complaint to care Quality Commission requesting they do a spot inspection on Shelburne Home as Residents are not getting right care.
Reply from Feedback Team, The Feedback Team at Barchester Shelburne Lodge Care Home
Thanks for taking the time to leave your review. We're sorry to learn of your concerns regarding your friend's time with us at Shelburne Lodge. The fee was discussed and agreed with yourself and your…read more
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Review from Sarah W (Ex Family Member) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I cannot speak highly enough of **Shelburne Lodge Nursing Home**. From the moment we first visited, it was clear that this facility prioritizes dignity, comfort, and personalized care for its residents.
The carers, nurses, management team go above and beyond to ensure residents feel valued
and safe. They take time to learn individual preferences and treat everyone like family.
The home is impeccably maintained, with bright common areas, cozy rooms, and beautiful outdoor spaces.
The activity coordinator work tirelessly to keep residents mentally and physically stimulated. From arts and crafts to music therapy and gardening, there's always something happening.
The staff keeps families informed about residents' well-being through regular updates.
A special shout-out to one of the Nurses, one of the Care Practitioners, whose dedication and kindness made a world of difference for my mum. They consistently went the extra mile to ensure she felt comfortable and engaged.
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you so much for your kind words and for recognizing our team's efforts in promoting high quality care. We're thrilled to hear that our dedication and commitment have made a positive impact. Our…read more
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Review from Anne J (Friend of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are friendly and caring in such an underrated job. They deserve to be recognised for the challenging and hard work that they do. Helen the activities co-ordinater is an absolute asset providing entertainment, fun and genuine care for the residents well being.
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you so much for taking the time to leave us a review. Feedback is very important to us all here at Shelburne Lodge and we are happy to see that you found the staff friendly and caring. I will…read more
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Review from Marina Y (Daughter of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
OUTSTANDING CARE AND EXCEPTIONAL STAFF. I cannot praise the Shelburne Lodge enough for the outstanding care they provide.
From the moment my mum was placed, the warmth compassion and professionalism of the entire team have been evident. The staff truly go above and beyond, treated my mum as if she
was their own family. The carers and nursing staff both day and night shifts were always attentive, kind and ensured my mums comfort at all times. The Housekeeping team maintain a spotless and welcoming environment. The Head Chef always prepared delicious high quality meals for the residents.
The activities offered were engaging and of a very high standard, keeping the residents entertained and stimulated.
Management was always available and supportive. Myself and my entire family were all extremely grateful and highly recommend
The Shelburne Lodge to anyone seeking a compassionate and professional environment for their loved ones.
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you for taking the time to leave us feedback. It is wonderful to hear that you had a positive experience and that the care your mother received was outstanding. Our goal is always to provide the…read more
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Review from E Y (Granddaughter of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Shelburne enough for the incredible compassion and care they provided for my grandmother in her final weeks. From the moment she arrived, the staff treated her with the utmost dignity, kindness, and respect, making sure she was comfortable and well cared for at all times.
The team went
above and beyond-not only attending to her medical needs but also offering emotional support, companionship, and warmth that meant the world to both her and our family. They kept us informed, reassured us when we needed it, and created a truly loving environment that made an incredibly difficult time a little easier.
We will forever be grateful for the kindness and professionalism of everyone at Shelburne. They are not just caregivers; they are angels who provided my grandmother with dignity, comfort, and love in her final days. My grandmother's angels. I highly recommend them to anyone looking for a place where their loved one will be treated like family.
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you for taking the time to share your feedback which is truly valuable to us and we truly appreciate your kind words. I will share your lovely comments with the team as it means a great deal to…read more
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Review from Sandra B (Sister of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean, nice surroundings
Lovely kind, warm welcome
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you for your kind feedback. We're delighted to hear that you find the home clean, nice surroundings and you had a warm welcome. Maintaining a high standard is very important to us and we truly…read more
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Review from J V (Grandson of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and nursing to my terminal grandmother was outstanding. They welcomed my family from far and wide and were generous and hospitable to all. I am very grateful for the support given to us at this difficult time.
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you so much for taking the time to complete a review. I was our honour to care for your Grandmother and a pleasure getting to know you and your family. We will pass on your very kind words to…read more
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Review from Helen P (Daughter of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional care and staff. Shelburne Lodge and all it's staff have provided outstanding care for my mother with warmth and treated with dignity, respect and compassion. The staff are all exceptional. All going above and beyond at all times. I cannot recommend Shelburne Lodge more highly!
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you so much for your feedback and kind words. We are really glad to hear that you had a positive experience. Your feedback means a lot to us and I shall share this with my team which I am sure…read more
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Review from L N (Granddaughter of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Care, compassion and communication, non-existent. For all that they say they provide we never witnessed this. I'm just grateful that my nan is no longer there and that we removed her due to the broken promises made to us.
Reply from Feedback Team, The Feedback Team at Barchester Shelburne Lodge Care Home
Hi, thanks for sharing your feedback with us. We're disappointed your experience with the home didn't meet your expectations. We understand your concerns are being looked into through our complaints…read more
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Review from S W (Son of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
We were sold a dream but bought a nightmare too many failings to list the only positive point to come from my mother's brief stay at Shelburne Lodge is that she is now free to pursue her dream elsewhere. If anxiety, stress and frustration is what you're looking for then look no further your dream is
here.
Reply from Feedback Team, The Feedback Team at Barchester Shelburne Lodge Care Home
Hi, thanks for sharing your review. We're sorry you're unhappy with your experience at Shelburne Lodge Care Home and we're aware that your family's concerns are being looked into through our…read more
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Review from Manny H (Brother of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely place, staffed with lovely, caring people. My sister could not have been cared for in any way better.
Thank you from the bottom of our hearts.
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you for taking the time to write your feedback. I will share your lovely feedback with the staff. At Shelburne, all the team is committed to providing the highest quality of care for all of our…read more
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Review from E L (Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with the staff who are helpful and the room is very nice. I feel safe and the home is very clean.
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you very much for taking the time to write us a review. I am delighted to read the lovely comments. I will share this feedback with all the staff as I am sure this will bring joy to them to know…read more
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Review from J H (Daughter of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was admitted to Barchester Shelburne Lodge Care Home directly from hospital. Shelburne Lodge has been fantastic in settling Mum, keeping us informed and supporting Mum's medical and physical needs. Their tolerance, patience and professionalism are of the highest standard. We are very grateful for
their continuing support. Thank you!
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you very much for taking the time to provide feedback in regard to the care your mother is receiving in our home. I am delighted to hear that you are extremely happy with the standard of care…read more
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Review from Anne S (Daughter of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the care for my mother was excellent and had no worries. The food seemed excellent and the Christmas lunch last year (2023) was superb
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you so much for your lovely feedback. The team here are kind, compassionate and totally dedicated to providing the highest quality care for all of our residents. Thank you again for taking the…read more
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Review from Olariu A (Niece of Resident) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently had the pleasure of visiting a wonderful home. The experience was delightful, largely due to the incredibly friendly and welcoming staff. Each member of the team went out of their way to make me feel comfortable and valued. The manager stood out as exceptionally approachable, always available
to address any questions or concerns with a warm and attentive demeanour. The atmosphere of the home was inviting and inclusive, reflecting the dedication and care of the entire staff. Overall, my visit was truly enjoyable, and I left with a positive impression of the home's environment and the people who run it.
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you for taking the time to leave us a review. I am delighted to hear that you had a great experience when you visited the home. I will share your lovely comments with our team. We are glad to…read more
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Review from Julie S (Daughter of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Barchester Shelburne Lodge Care Home in early June.
Thank you to the manager and all the staff for welcoming Mum and us, as a family.
Thank you for being so kind and supportive to us whilst we get used to Mum not being at home with us and for your patience in answering all our questions
and concerns.
Everyone is so friendly and understanding.
The home is very nicely furnished and facilities are very good for the residents and family and friends are welcomed on a daily basis.
Thank you.
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you very much for taking the time to write us a review. I am delighted to hear that you are happy with the care we are providing to your mother and you felt welcomed in our lovely home. It…read more
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Review from Katharine W (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely happy with the standard of care my mother receives at Barchester Shelburne Lodge Care Home. All of the staff are incredibly warm and caring and go out of their way to help the residents settle into life in the home. Would highly recommend.
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you very much for taking the time to provide feedback in regard to the care your mother is receiving in our home. I am delighted to hear that you are extremely happy with the standard of care…read more
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  • Cleanliness
  • Treated with Dignity
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Current Review Score: 9.5 (9.489)

Overview of Review Score

The Review Score of 9.5 (9.489) out of 10 for Barchester Shelburne Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.489 for Barchester Shelburne Lodge Care Home is calculated as follows: ( (265 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (31 Very Poors x 1) ) ÷ 331 Ratings = 4.489
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Shelburne Lodge Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (53)

Meet the Team (9)

Diana

Diana Nica

Job Title: Manager Joined: 2014

Hello, my name is Diana Nica and I am the Manager at Shelburne Lodge.


I have worked in health and social care since 2014 and worked with Barchester since December 2014. I am a Registered General Nurse with strong experience in delivering high-quality care and I had been in different roles throughout the years.


I am a very caring and passionate person and I like to make sure that my residents are always looked after from a person-centred point of view and treat everyone with Dignity and Respect.


Shelburne Lodge is a great community filled with loving care, happiness and dedicated staff members. I am very proud to be part of such a great and dedicated team who continues to strive to deliver first-class service at such a beautiful and lovely home.

Cristiana

Cristiana Cantoriu

Job Title: Deputy Manager Joined: 2016

Hello, I’m Cristiana, the new Deputy Manager at Shelburne Lodge.
I’ve been a nurse for over 10 years, and joined Barchester back in 2016, seven years ago.
I love to put a smile of people’s faces and I’ve always had a passion for helping people.
I’m a mother to two cheeky boys and in my spare time I love to travel with my family.
I’m looking forward to getting to know everyone at Shelburne Lodge!

Alex

Alex Alecu

Job Title: Registered Nurse Joined: 2014

Hello, my name is Alex.
I have been part of the team at Shelburne Lodge since 2014. I have experience as an RGN working with older people in both the NHS and a care home environment. I am really enjoying the role and am very proud to be part of a great team.

Emily

Emily Hewitt

Job Title: Home Administrator Joined: 2021

Hello, my name is Emily.


I am the home administrator and have worked at Shelburne Lodge since August 2018. I am passionate about my role and enjoy ensuring everything runs smoothly. I enjoy meeting new people and getting to know our residents and their loved ones.

Ivo

Ivo Campos

Job Title: Maintenance Manager Joined: 2021

I have been working for Barchester since April 2023. I have over 20 years of maintenance experience. I really enjoy fixing things and love that my work is very varied and no two days are ever the same. Shelburne Lodge is a great place to work and it’s a pleasure getting to know the residents and being part of such a fantastic team. Please feel free to come and approach me if you have any queries.

Alex

Alex Ungureanu

Job Title: Head Chef Joined: 2016

Alex is a very talented chef who has worked in some high-end restaurants throughout his career. He produces a nutritional and varied menu that residents and visitors enjoy. Alex also makes wonderful birthday cakes for residents on their special day.

Rachel

Rachel Weatherill

Job Title: Head of House Keeping Joined: 1999

I have been working at Shelburne Lodge for many years. I started as a Care Assistant and achieved several care service awards whilst in this role before joining the housekeeping team. I am proud of the standard myself and my team have achieved in the home. As a team, we constantly ensure that all standards are practised and the home is clean, safe and welcoming for all residents, staff and visitors. I have an NVQ and a Special Commendation Award in hospitality.

Nurses and

Nurses and Carers

Job Title: Nurses & Carers

Shelburne Lodge is privileged to have an excellent nursing and care team. Nurses and carers work alongside each other delivering exceptional care to everyone we support, ensuring they meet individual needs at all times. They help produce a warm and welcoming environment for all residents and visitors.

Helen

Helen Abbott

Job Title: Activities Lead Joined: 2024

Hello! My name is Helen and I am proud to say I am the Activities Lead here at Shelburne Lodge. My job is extremely rewarding and I love making the residents smile every single day.


I look forward to welcoming you into our home.

Frequently Asked Questions about Barchester Shelburne Lodge Care Home

What types of Care is Barchester Shelburne Lodge Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Shelburne Lodge Care Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Barchester Shelburne Lodge Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Shelburne Lodge Care Home to the centre of High Wycombe?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

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