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Barchester Shelburne Lodge Care Home

Rutland Street, High Wycombe, Buckinghamshire HP11 2LJ
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All staff and management are very caring and approachable, aI F(Son of Resident/Service User)
Barchester Shelburne Lodge Care Home, High Wycombe
Dad has been in the home for just under a year, and the care he has received has been exceptionaJo H(Daughter of Resident/Service User)
Barchester Shelburne Lodge Care Home, High Wycombe
Very welcoming and cosy. Staff prepared to go that extra mile to ensure maximum careD S(Friend of Resident/Service User)
Barchester Shelburne Lodge Care Home, High Wycombe

Shelburne Lodge is ideally located near bus and train stations, yet offers a peaceful, secluded garden for residents. It provides high-quality residential, dementia, nursing, convalescent, and respite care, including short stays.

A team of highly-qualified and dedicated staff tailor their care plans to the individual needs of each resident. And their dedication can be seen across the board - in cooking, regular outings and pet therapy sessions for residents.

Care Provided by Barchester Shelburne Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,774N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Shelburne Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Madalina Lovin (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (51)

Parking

  • Parking facilities at both the front and rear of the home.

Barchester Shelburne Lodge Care Home Reviews (119)

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9.4

Barchester Shelburne Lodge Care Home has a Review Score of 9.4 (9.415) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Shelburne Lodge Care Home has 119 reviews.

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Showing 119 reviews matching selected criteria
Review from S D (Son of Resident) published on 25 September 2017 Submitted via Postal Card
Overall Experience

Generally good care, my one main criticism is people being left in bed when they want to get out, one excuse being the battery on the hoist is dead. This is unacceptable if it was needed in an emergency i.e. A fire.

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Review from Roslyn P (Friend of Resident) published on 8 September 2017 Submitted via Postal Card
Overall Experience

Very good, nice staff. Place very clean, very welcoming to all. Would tell friends and family about this home.

Reply from Jo Wood, Client Liaison Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind comments and we are pleased that you would recommend us to your friends. We will pass the comments onto the teams.

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Review from P D (Daughter of Resident) published on 10 August 2017 Submitted via Postal Card
Overall Experience
On the whole we are pleased and satisfied with the care our mum receives. Sometimes she is left in bed until mid-morning before getting washed.

However, we appreciate there are many residents and emergencies can crop up.

Reply from Jo Wood, Client Liaison Manager at Barchester Shelburne Lodge Care Home

Thank you for your comments and they will be passed onto our teams in order for us to continue to improve.

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Review from Alfred T (Resident / Service User) published on 9 August 2017 Submitted via Postal Card
Overall Experience
Found it very difficult to understand some of the staff's accents. (I do wear a hearing aid.)

Sometimes I did have to wait a while after pressing the call button.

Reply from Jo Wood, Client Liaison Manager at Barchester Shelburne Lodge Care Home

Thank you for your comments as we are always looking to improve. We are pleased to see that you will consider Shelburne Lodge if our services are needed in the future.

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Review from Margaret G (Wife of Resident) published on 29 June 2017 Submitted via Postal Card
Overall Experience

All staff, nurses, etc in the day are most caring and helpful to my husband who is unable to get out of bed and do anything for himself. They are always there to help him and for our family. There have been just a couple of times when night staff have not been found and he did ask them to be more gentle with him, but I cannot fault the day staff at all.

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Review from D P (Resident / Service User) published on 29 June 2017 Submitted via Postal Card
Overall Experience
I like it because it's friendly and I get on with everybody - I'm making good friends with residents and staff.

The food is good and varied and you can always have something else if you don't want what's on the menu. The care I get is very good - my wife was in another home in Wycombe and it was awful, but Shelburn Lodge is very good and I am very happy to call it my home now.

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Review from Jean H (Wife of Resident) published on 28 June 2017 Submitted via Postal Card
Overall Experience

Everything is good and I am happy about the care my husband receives. It is very welcoming and all staff are nice. I can't fault anything.

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Review from Craig D (Relative of Resident) published on 16 June 2017 Submitted via Postal Card
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Overall very good service provided.

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Review from V C (Daughter of Resident) published on 3 March 2017 Submitted via Postal Card
Overall Experience

Lovely place to go into. Nice rooms. Very clean. Food very good. Had an afternoon with singers coming in. Cakes and coffee very good indeed. Overall very pleased with this place.

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Review from Lisa B (Daughter of Resident) published on 11 January 2017 Submitted via Postal Card
Overall Experience
Mum has been here for a couple of months and I have found everything to be great so far.

Clean, tidy and helpful staff. The only concern is that the front door never seems to be locked so anyone can walk in.

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Review from Barry G (Son of Resident) published on 12 December 2016 Submitted via Postal Card
Overall Experience
Mum enjoys the company of other residents and the entertainment.

All staff are excellent and make a fuss of mum. All our family feel very welcome when visiting.

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Review from Natalie T (Wife of Resident) published on 12 December 2016 Submitted via Postal Card
Overall Experience

My husband has been here for seven years and nine months. He is very well cared for, carers take great care with him and pay him plenty of attention. He is well fed and enjoying all meals.

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Review from JoG (Daughter of Resident) published on 21 November 2016 Submitted via Postal Card
Overall Experience

No complaints at all. Staff are very pleasant and happy and helpful. I would be very happy to live here myself!

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Review from S P (Daughter of Resident) published on 9 November 2016 Submitted via Website
Overall Experience

Whilst there are some genuinely caring members of staff, most are apathetic or worse. The home is almost permanently understaffed to the point that residents have to wait to be taken to the toilet, to have pads changed, or to be fed. They do not have the time to get 'more difficult' residents out of bed, dress them, or, by the look of it, wash them half the time! Staff turnover recently has been very high, probably due to the abrupt, difficult manager. The standard of food has been variable due to the changes in kitchen staff but is now reasonable. We have had numerous problems with promises that things would be done, but they have not. Activities used to be very good, but the home no longer has an activities coordinator; someone else who left!

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Review from Mrs F (Relative of Resident) published on 27 October 2016 Submitted via Postal Card
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Mum is very happy, enjoys the activities and the home's cat and Manger's dogs.

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Review from Anne T (Daughter of Resident) published on 18 October 2016 Submitted via Postal Card
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My Mum is very happy there and well looked after.

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Review from Vivenne L (Niece of Resident) published on 8 August 2016 Submitted via Postal Card
Overall Experience
Home was closed to visitors in March/April due to illness. Since then my aunt has complained she's not washed every day and when she is, not properly. She wears incontinent pads because she can't get to the toilet! Bed pans are not available.

I have noticed from day one, the lack of staff. Aunt should be getting the £112 allowance, after nearly a year she's still not receiving it. Yet her fee went up by £80 in April, apart from when my aunt became ill on the 24.6.16. The assistant manager acted quickly and efficiently. The management are very distant.

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Review from Tina C (Daughter of Resident) published on 13 July 2016 Submitted via Postal Card
Overall Experience

My mother has only been at Shelburne Lodge for a couple of months - she is now more settled and has made a good friend. My experience is that most of the staff seem very friendly and caring. The food seems of good quality and there seems to be a good standard of cleanliness. There also are some good activities which she joins in with.

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Review from Joy L (Daughter of Resident) published on 17 March 2016 Submitted via Postal Card
Overall Experience

My father is a resident here, and we as a family are thrilled with the level of care and support that he is receiving. He is cared for with dignity and respect and nothing is too much trouble for the staff. The rooms are homely and the food is excellent. Overall I wouldn't want my father to be anywhere else during the last few weeks/months.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 August 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (98) & Events (10)

News
  • 15 Jul 2026

    we were very proud pf Magda and to reaching the final of The Palliative care awards held at Bankside Magdalena Kowal-Wojtczuk, who works at Shelburne Lodge Care Home, has been...

  • 15 Jul 2026

    we were very proud pf Magda and to reaching the final of The Palliative care awards held at Bankside Magdalena Kowal-Wojtczuk, who works at Shelburne Lodge Care Home, has been...

  • 15 Jul 2026

    As part of our Get Moving Campaign our residents enjoyed a fun and energising seated exercise session here at Shelburne Lodge. Residents took part in a variety of gentle seated...

Upcoming Events

Awards / Recognitions (70)

Accreditations

There are no accreditations posted yet for Barchester Shelburne Lodge Care Home.

Meet the Team (11)

Madalina Lovin
Madalina LovinJob Title:General ManagerJoined: 2026

My name is Madalina Lovin, and I am proud to be the Home Manager at Shelburne Lodge. I am a qualified nurse with over 10 years of experience in adult social care, nursing, and care home management. During my career, I have progressed from Nurse to Unit Manager, Deputy Manager, and Home Manager, gaining extensive experience in both clinical care and leadership.

I am passionate about delivering high-quality, person-centred care and creating a warm, supportive, and welcoming environment for residents, families, and staff. My nursing background includes dementia care, end-of-life care, clinical governance, safeguarding, and supporting residents with complex needs.

At Shelburne Lodge, I aim to bring compassionate leadership, strong communication, and a positive team culture where residents feel valued, families feel reassured, and staff feel supported and empowered to provide the highest standards of care. I believe in leading by example and building meaningful relationships to ensure every resident can enjoy comfort, dignity, and the best possible quality of life.

Andreea Apostol
Andreea ApostolJob Title:Deputy ManagerJoined: 2026
I am a qualified nurse with over 22 years’ experience in paediatric and adult social care, nursing and care home management.

During my career, I have progressed from Nurse-to-Nurse Manager, Unit Manager and Deputy Manager. As the Deputy Manager, I will be looking to offer my support to all residents, relatives and staff in order to provide high-standard, person-centred care.

My approach combines evidence-based clinical practice with compassionate, clear communication to ensure residents and their families feel supported during vulnerable times.

When I am not at Shelbourne Lodge, I enjoy spending quality time with family, going out, enjoying every occasion and making memories

Emily Hewitt
Emily HewittJob Title:Home AdministratorJoined: 2018

Hello, my name is Emily.

I am the home administrator and have worked at Shelburne Lodge since August 2018. I am passionate about my role and enjoy ensuring everything runs smoothly. I enjoy meeting new people and getting to know our residents and their loved ones. My door is inviting people in and I know how important to be able to have the ability to influence and motivate staff, fostering a positive work environment. I try my best to ensuring to regulations and standards, which is crucial for maintaining trust and safety and to problem-Solving: Addressing issues and improving care services promptly and effectively. I hope I demonstrate a commitment to continuous improvement and a proactive approach to managing the care home's operations, and I also enjoy spending time with residents and being part of their lives.

Alex Alecu
Alex AlecuJob Title:Registered NurseJoined: 2014

I have been part of the team at Shelburne Lodge since 2014. I have experience as an RGN working with older people in both the NHS and a care home environment. I am really enjoying the role and am very proud to be part of a great team. Empathy and compassion are a genuine concern for me and the well-being of the residents I care for. I regard effective communication with my residents and families as important and will make time to listen and explain. I believe in treating clients with dignity and kindness so they feel valued and cared for. I feel I provide a comforting presence to my residents, so I feel I have a bond with them.

Kay Rehinsi
Kay RehinsiJob Title:unit manager nurseJoined: 2025

Hello. My name is Kay, and I am the Unit Manager on Memory Lane. I am fortunate to be working alongside a caring and dedicated team of colleagues who share the same values and principles in regard to caring for our residents. I have been in nursing for over 30 years, and my experience ranges from Nurse to Clinical Lead to Deputy Manager and Home Manager. My motto in life has and always will be ‘Treat others the way you would wish to be treated’ – for me, this is very important when providing care for those that have been placed in our care at Shelburne Lodge. Communication is important to me, and I am willing to listen and meet with families for a chat and have always maintained an open-door policy.

Magda Kowal-Wojtczuk
Magda Kowal-WojtczukJob Title:unit manager nurseJoined: 2015

Hello, my name is Magda. Magda is a Unit Manager at Shelburne Lodge. Magda has a Master’s in Nursing. She leads a team dedicated to enhancing patient outcomes. As an End-of-Life Champion, she specialises in providing compassionate, holistic palliative care, ensuring dignity and comfort for patients and their families. She maintains a watchful eye to ensure residents remain healthy and comfortable every day. She strives for the health and happiness of everyone in her care, combining clinical expertise with a gentle approach to create a supportive environment. She and her team are central to the health and wellbeing of residents, ensuring they receive consistent, personalised care in a place that feels like home.

Ivo Campos
Ivo CamposJob Title:Maintenance ManagerJoined: 2021

I have been working for Barchester since April 2023. I have over 20 years of maintenance experience. I really enjoy fixing things and love that my work is very varied and no two days are ever the same. Shelburne Lodge is a great place to work and it’s a pleasure getting to know the residents and being part of such a fantastic team. Please feel free to come and approach me if you have any queries.

Alex Ungureanu
Alex UngureanuJob Title:Head ChefJoined: 2016

Alex is a very talented chef who has worked in some high-end restaurants throughout his career. As Head Chef, his role is to produce a fresh, nutritious and well-balanced menu suited to the needs of each resident. He ensures that the team and he maintain the highest standards and provide a first-class dining experience. I enjoy chatting with residents and their visitors and ensuring that they enjoy the food we have prepared. Alex produces a nutritional and varied menu that residents and visitors enjoy. Alex also makes wonderful birthday cakes for residents on their special day.

Rachel Weatherill
Rachel WeatherillJob Title:Head of House KeepingJoined: 1999

I have been working at Shelburne Lodge for many years. I started as a Care Assistant and achieved several care service awards whilst in this role before joining the housekeeping team. I am proud of the standard myself and my team have achieved in the home. As a team, we constantly ensure that all standards are practised and the home is clean, safe and welcoming for all residents, staff and visitors. I have an NVQ and a Special Commendation Award in hospitality.

Nurses and Carers
Nurses and CarersJob Title:Nurses & Carers

Shelburne Lodge is privileged to have an excellent nursing and care team. Nurses and carers work alongside each other delivering exceptional care to everyone we support, ensuring they meet individual needs at all times. They help produce a warm and welcoming environment for all residents and visitors.

Helen Abbott
Helen AbbottJob Title:Activities LeadJoined: 2024

Hello! My name is Helen, and I am proud to say I am the Activities Lead here at Shelburne Lodge. I have been an activity coordinator for 10 years in various settings.

My job is extremely rewarding, and I love making the residents smile every single day. providing personal centred activities, living in a care home doesn't mean your interests and hobbies stop; we are here to support

your choices for everyday living

My role is to design and deliver a varied activities programme that enhances residents’ physical, emotional, and social wellbeing, while promoting independence, inclusion, and enjoyment. I consider myself a compassionate professional with experience in designing inclusive activities in both care and community settings. I have trained with Barchester to provide group facilitation, planning, and supporting individuals with diverse needs, including dementia care. I want to bring empathy, energy, and initiative to my role. Everyone is different, so a person-centred activity plan is something I strive to provide at Shelburne Lodge

I look forward to welcoming you into our home.

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