Barchester Shelburne Lodge Care Home

Rutland Street, High Wycombe HP11 2LJ
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9.5 111 Reviews
  • Barchester Shelburne Lodge Care Home, High Wycombe
Shelburne Lodge is ideally located near bus and train stations, yet offers a peaceful, secluded garden for residents. It provides high-quality residential, dementia, nursing, convalescent, and respite care, including short stays.

A team of highly-qualified and dedicated staff tailor their care plans to the individual needs of each resident. And their dedication can be seen across the board - in cooking, regular outings and pet therapy sessions for residents.
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Care Provided by Barchester Shelburne Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Shelburne Lodge Care Home to find out the exact price for your requirements.

Contact Barchester Shelburne Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Shelburne Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Diana Nica (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (51)

Parking

  • Parking facilities at both the front and rear of the home.

Barchester Shelburne Lodge Care Home Reviews (111)

9.5

Barchester Shelburne Lodge Care Home has a Review Score of 9.5 (9.470) out of 10, based on 27 reviews in the last 2 years.
Over all time Barchester Shelburne Lodge Care Home has 111 reviews.

Overall Experience
  • 85
  • 20
  • 2
  • 1
  • 3
Date Published
  • 111
  • 4
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  • 27
  • 84
Reviewer Connection to Barchester Shelburne Lodge Care Home
  • 36
  • 19
  • 8
  • 7
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  • 5
  • 5
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
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Total of 111, showing 41-60
Review from A B (Daughter of Resident) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was transferred here by the hospital for end of life care in May 2021. She was not expected to survive. Six months later she is still with us! Staff are extremely caring, got to know her very quickly in difficult circumstances. All staff from maintenance, housekeeping, catering, caregivers
are always welcoming and friendly, really know residents and visitors. Had a dear friend at Shelburne for the last months of her life, she was ha[[y and so well cared for. Glad mum was able to come here. The manager is an exceptionally compassionate and caring leader.
Reply from Marina Glen, General manager at Barchester Shelburne Lodge Care Home

Thank you so much for your kind words. I will forward your comments to the staff as this will mean so much to them all.

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Review from L M (Daughter of Resident) published on 29 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From day one the home endeavoured to be nothing but accommodating. The Purple Team are amazing, the Green Team are caring and went the extra mile. The Dark Blue Team have redeemed themselves in the last fortnight. The front of house is amazing and the Manger runs a good ship.
Reply from Marina Glen, Deputy manager at Barchester Shelburne Lodge Care Home

Thank you for your kind words. I am very proud of the team at Shelburne Lodge and will ensure that I pass on your comments to them all.

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Review from S C (Daughter-in-law of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kindness, compassion, and real caring are not things you can learn from a manual or be taught on a course - they are within you, and every member of the team who we have encountered so far has these attributes in abundance. However, they manage to balance this with absolute professionalism, within itself
is remarkable.
A good team is only as good as its leadership and the Manager is the best.
Her hard work and commitment is an example to all and we can't praise her enough.
Reply from Marina Glen, General Manager at Barchester Shelburne Lodge Care Home

Thank you for your kind words. I am very proud of the team at Shelburne Lodge and I will ensure that your thoughts are passed onto them.

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Review from I F (Son of Resident) published on 21 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff and management are very caring and approachable, and the kindly and professional attention to my mum's needs is excellent. I am reassured that she is in a safe and comfortable environment. Communication of any issues, such as further healthcare needs that come up, is always very good.
Reply from Marina Glen, General manager at Barchester Shelburne Lodge Care Home

Thank you for your kind words, I will ensure this is fed back to all departments within the home.

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Review from Matt J (Relative of Resident) published on 21 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited my great aunt who is living here. A recent change in management has created an entirely positive change in atmosphere. The new manager is a breath of fresh air and her care and compassion is clear. While visiting I witnessed a meal being served and I must say the quality of the food
looked far beyond what I’m served at home. The staff were attentive to the needs of my great aunt and I noticed all residents being treated with the same respect and dignity. The lounge area was bright, clean and welcoming. I didn’t expect to feel as comfortable at the idea of having a relative in a care home however after seeing the quality of living provided I will not only be visiting more often but will consider this home for my parents as they grow older. Thank you to both the manager and the staff for providing such a positive first visit to my great aunt and being so kind and welcoming in their work.
Reply from Marina Glen, Deputy manager at Barchester Shelburne Lodge Care Home

Thank you for your kind words. I will ensure this is fed back to all departments within the home.

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Review from O F (Daughter-in-law of Resident) published on 12 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always been happy with the care my mother-in-law has received here. She is always happy and extremely well cared for. All the staff are friendly and helpful and easy to talk to.
Reply from Marina Glen, General Manager at Barchester Shelburne Lodge Care Home

Thank you for your extremely kind feedback, I will pass this on to all departments within the home.

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Review from Nicki C (Granddaughter of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a caring home, wonderful care to our grandma.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Many thanks for your comments, I shall pass these onto the staff.

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Review from Alan J (Husband of Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
"Lockdown" has restricted visiting but now bedside visits are allowed, I am very impressed by the arrangements made. The staff are wonderful at making me feel welcome and I am very happy with the way my wife has and is being cared for.
I have every confidence in the management and staff.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind remarks and we will ensure that these are fed back to the teams.

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Review from Geoffrey A (Respite Resident) published on 27 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first impression was 'Oh no, here we go again'. But I was completely wrong. Everything was excellent as I said.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you for your feedback, it means so much to the team at Shelburne Lodge. We appreciate your time in writing a review

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Review from Gillian S (Daughter of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful staff.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Many thanks for your comments, I shall pass these onto the staff.

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Review from Jo H (Daughter of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been in the home for just under a year, and the care he has received has been exceptional. All members of staff have been courteous and extremely supportive to all family.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind comments, I shall pass these onto the staff.

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Review from Terry S (Son-in-law of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff is kind, helpful, and courteous.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind remarks and we will ensure that these are fed back to the teams.

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Review from Michelle O (Daughter-in-law of Resident) published on 23 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff was very helpful and caring.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Many thanks for your comments, I shall pass these onto the staff.

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Review from Gillian P (Daughter of Resident) published on 23 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always very friendly, comfortable surroundings. Always warm in the room, also very clean. The staff is very friendly.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind remarks and we will ensure that these are fed back to the teams.

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Review from Christina G (Daughter of Resident) published on 23 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The garden visits here have been fantastic. Being able to still visit our father in these trying times has been a Godsend for us.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you for your review. I will pass your comments onto the team.

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Review from Kevin P (Son of Resident) published on 27 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad became a resident in 2016 after a long hospital stay and unable to return to his home because of the difficulties he faced with his health.
Shelburne Lodge looked after our Dad so well we couldn't have asked for anything more.
He enjoyed the activities and the entertainment, we used to come
and visit and he'd tell us all about it.
His room was kept immaculate.
He was always clean and tidy and comfortable.
The food always looked good and if he didn't fancy the meal the staff would try and find him something that he did want. We really can't praise the staff enough.
We sadly lost our Dad in February, we miss visiting him dreadfully.
But we can honestly say we know our Dad's last few years he had new friends around him and was well looked after.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind comments and we are pleased that you would recommend us to others. We will pass the comments onto the team.

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Review from Josephine P (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother looks very well so you must be doing a good job.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Many thanks for your comments, I shall pass these onto the staff.

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Review from C G (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Shelburne for just over three years and enjoyed every day. The staff were amazing, always having smiles on their faces and time to talk.
Would highly recommend Shelburne. Very clean and well decorated.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind remarks and we will ensure that these are fed back to the teams.

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Review from D S (Friend of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and cosy. Staff prepared to go that extra mile to ensure maximum care. Pleasant furnishings and garden. Would highly recommend the establishment.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind comments and we are pleased that you would recommend us to others. We will pass the comments onto the team.

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Review from H W (Respite Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Food bland and uninteresting to taste.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you for your comments regarding your recent stay. We are disappointed that we didn’t quite match your expectations. Your comments will be forwarded to the relevant departments to resolve issues promptly and accurately.

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Current Review Score: 9.5 (9.470)

Overview of Review Score

The Review Score of 9.5 (9.470) out of 10 for Barchester Shelburne Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.470 for Barchester Shelburne Lodge Care Home is calculated as follows: ( (253 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (31 Very Poors x 1) ) ÷ 319 Ratings = 4.47
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Shelburne Lodge Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (53)

Meet the Team (9)

Diana

Diana Nica

Job Title: Manager Joined: 2014

Hello, my name is Diana Nica and I am the Manager at Shelburne Lodge.


I have worked in health and social care since 2014 and worked with Barchester since December 2014. I am a Registered General Nurse with strong experience in delivering high-quality care and I had been in different roles throughout the years.


I am a very caring and passionate person and I like to make sure that my residents are always looked after from a person-centred point of view and treat everyone with Dignity and Respect.


Shelburne Lodge is a great community filled with loving care, happiness and dedicated staff members. I am very proud to be part of such a great and dedicated team who continues to strive to deliver first-class service at such a beautiful and lovely home.

Cristiana

Cristiana Cantoriu

Job Title: Deputy Manager Joined: 2016

Hello, I’m Cristiana, the new Deputy Manager at Shelburne Lodge.
I’ve been a nurse for over 10 years, and joined Barchester back in 2016, seven years ago.
I love to put a smile of people’s faces and I’ve always had a passion for helping people.
I’m a mother to two cheeky boys and in my spare time I love to travel with my family.
I’m looking forward to getting to know everyone at Shelburne Lodge!

Alex

Alex Alecu

Job Title: Registered Nurse Joined: 2014

Hello, my name is Alex.
I have been part of the team at Shelburne Lodge since 2014. I have experience as an RGN working with older people in both the NHS and a care home environment. I am really enjoying the role and am very proud to be part of a great team.

Emily

Emily Hewitt

Job Title: Home Administrator Joined: 2021

Hello, my name is Emily.


I am the home administrator and have worked at Shelburne Lodge since August 2018. I am passionate about my role and enjoy ensuring everything runs smoothly. I enjoy meeting new people and getting to know our residents and their loved ones.

Ivo

Ivo Campos

Job Title: Maintenance Manager Joined: 2021

I have been working for Barchester since April 2023. I have over 20 years of maintenance experience. I really enjoy fixing things and love that my work is very varied and no two days are ever the same. Shelburne Lodge is a great place to work and it’s a pleasure getting to know the residents and being part of such a fantastic team. Please feel free to come and approach me if you have any queries.

Alex

Alex Ungureanu

Job Title: Head Chef Joined: 2016

Alex is a very talented chef who has worked in some high-end restaurants throughout his career. He produces a nutritional and varied menu that residents and visitors enjoy. Alex also makes wonderful birthday cakes for residents on their special day.

Rachel

Rachel Weatherill

Job Title: Head of House Keeping Joined: 1999

I have been working at Shelburne Lodge for many years. I started as a Care Assistant and achieved several care service awards whilst in this role before joining the housekeeping team. I am proud of the standard myself and my team have achieved in the home. As a team, we constantly ensure that all standards are practised and the home is clean, safe and welcoming for all residents, staff and visitors. I have an NVQ and a Special Commendation Award in hospitality.

Nurses and

Nurses and Carers

Job Title: Nurses & Carers

Shelburne Lodge is privileged to have an excellent nursing and care team. Nurses and carers work alongside each other delivering exceptional care to everyone we support, ensuring they meet individual needs at all times. They help produce a warm and welcoming environment for all residents and visitors.

Helen

Helen Abbott

Job Title: Activities Lead Joined: 2024

Hello! My name is Helen and I am proud to say I am the Activities Lead here at Shelburne Lodge. My job is extremely rewarding and I love making the residents smile every single day.


I look forward to welcoming you into our home.

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