Barchester Shelburne Lodge Care Home

Rutland Street, High Wycombe HP11 2LJ
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9.5 110 Reviews
  • Barchester Shelburne Lodge Care Home, High Wycombe
Shelburne Lodge is ideally located near bus and train stations, yet offers a peaceful, secluded garden for residents. It provides high-quality residential, dementia, nursing, convalescent, and respite care, including short stays.

A team of highly-qualified and dedicated staff tailor their care plans to the individual needs of each resident. And their dedication can be seen across the board - in cooking, regular outings and pet therapy sessions for residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Shelburne Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Diana Nica (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (51)

Parking

  • Parking facilities at both the front and rear of the home.

Barchester Shelburne Lodge Care Home Reviews (110)

9.5

Barchester Shelburne Lodge Care Home has a Review Score of 9.5 (9.450) out of 10, based on 26 reviews in the last 2 years.
Over all time Barchester Shelburne Lodge Care Home has 110 reviews.

Overall Experience
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  • 20
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Date Published
  • 110
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Reviewer Connection to Barchester Shelburne Lodge Care Home
  • 36
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Total of 110, showing 21-40
Review from Debbie A (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care Mum received has been truly wonderful, the staff are very caring and have treated us like family. Nothing has been too much trouble, and anytime Mum needs respite care we will be back.
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for taking the time and writing a review on your experience with us. We are so happy that your mother stay was pleasant. At Shelburne, we set a high standard for ourselves, so we are pleased to hear that nothing has been too much trouble. I will make sure I will pass your lovely comments to the team so they know your feedback as well. Many thanks again and we look forward seeing you soon.

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Review from Doug C (Son of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum arrived at Shelburne Lodge on 9th December 2023. Instantly she was treated with kindness and respect. Me and my family were made to feel like one of the Shelburne family. The whole time we were there the management and staff were so kind and helpful to us. Unfortunately, my mum passed on 2nd
Jan 2024 and was treated with dignity and kindness and helped us through a difficult time. Thank you for everything.
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you so much for your lovely feedback. We were delighted to be looking after your mother here at Shelburne Lodge. The team here are kind, compassionate and totally dedicated to providing the highest quality care for all of our residents. Thank you again for taking the time to submit this review.

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Review from I L (Son of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management team were very welcoming and warm in explaining how Dad would fit in and what it would be like. All the staff nursing and healthcare had were very attentive and provided great care and spent time to know Dad. This has helped Dad settle into life at Shelburne. Dad takes part in activities
which he enjoys. All the staff are happy to stop and help explain to us or Dad which is encouraging as this helps us know how Dad is feeling or anything which we can do. Thanks, Shelburne Lodge.
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much indeed for your review. It really is appreciated and of course, we will share the feedback with all of our staff members. I am delighted with your comments and pleased that you have let us know your thoughts and have so many positives about our lovely team and Home, here at Shelburne Lodge. We set a high standard for ourselves, so we are very pleased to hear that our core values are evident in the care, respect and kindness that you have seen towards your Dad, as well as the teams to his well-being and health. Here, at Shelburne Lodge, we like to involve the family in the care of their loved ones and we like to have very good communication with their family and friends. Thank you again for your review.

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Review from J D (Daughter of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home is the best I have seen. Shame the downstairs lounge isn't used more, very dark, not very inviting. Seems to be used more for staff meetings! Feels some staff could chat and spend time talking with my mum more, interacting with her.
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you for taking the time to review your experience in our home. As a team, we are committed to providing the best care and experience to our residents and their families. We cannot wait to show you our fully refurbished first floor and the new lighting that has been fitted in the ground floor lounge. I will share your review with the team. Thank you again.

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Review from Robert P (Cousin of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home to be in, my mother, mother-in-law, auntie and now my second cousin, all well looked after here. No complaints.
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Dear Robert,


Thank you so much for your lovely review. We are delighted to hear that all your loved ones were well looked after during their stay with us. Providing exceptional care and creating a comfortable, respectful environment for our residents is our aim as they are our top priority and we're thrilled to know that we met your expectations and you have no complaints. We are always striving to provide outstanding care to all of our residents. I will share your feedback with the team. Thank you again.

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Review from C D (Daughter of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are kind and friendly, and my mother has expressed her satisfaction with her care. She was a very reluctant resident when she first arrived, but her attitude has really changed. The home has improved under the new management.
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you so much for your review. We are delighted to hear that your mother's attitude has really changed. I will pass on your comments and review to our dedicated team, who will be very happy to see that their dedication and work have been recognized. Thank you again.

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Review from S L (Daughter of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The entertainment and activities available for residents and their guests is varied and age-appropriate. Mum particularly likes listening to live classical sets and singers. The donation of a piano to the home took place as Mum moved in. This timely event has enabled Mum to continue to play, something
she has done all her life, an oasis of familiarity as she settled into the new daily routine and makes Shelburne Lodge her home!
Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you so much for your review. We are delighted your mum enjoys our activities, especially the musical entertainment. We are glad she enjoys the piano as we really enjoy listening to you both play.

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Review from M U (Daughter-in-law of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The experience I had with the nursing home, my father-in-law was in there for 8 weeks and the care we got for him was brilliant. I will recommend you highly if I know anybody that needs nursing, I will show them the way. Thank you very much for the care and dedication we received.
Reply from Joe Patterson, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your 5-star review and kind words. It was our pleasure caring for your father-in-law. I will pass on your comments to the team who will be delighted to see their dedication and hard work has been recognised. Thank you again.

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Review from M F (Son of Resident) published on 22 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very happy with the care and attention given to my mother while she was at Shelburne Lodge Care Home for 7 weeks of convalescence after leaving the hospital. The staff were all kind and attentive and provided valuable physical and emotional support. All the facilities were maintained to a high
standard and there were opportunities for recreation.
Reply from Joe Patterson, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind review. We are delighted your mother enjoyed her respite stay with us. It was our pleasure caring for her and getting to know you and your family. Please keep in touch and let us know if we can be of further assistance in the future. Thank you again.

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Review from Gillian C (Daughter of Resident) published on 29 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Shelburne Lodge Care Home is always warm and inviting and the staff couldn't be more welcoming.
My father visits my mother every day and is always greeted by the staff with a smile. Mum is well cared for and happy. The team are well led by the manager who has been more than supportive of us as a family.
This is an excellent nursing home and I would thoroughly recommend it.
Reply from Estelle Adriaans, General Manager at Barchester Shelburne Lodge Care Home

Thank you so much for your kind words and for taking the time to complete a review. The team and I really appreciate it. It has been our pleasure to be of support to Mum and the family.

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Review from C S (Daughter-in-law of Resident) published on 12 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law is being well looked after, and I believe has a nice room and has had her hair done, so looking good.
The staff, I find, are always accommodating and kind, and recently, had a party for the anniversary of the home being open for 30 years, which was a happy experience for my mother-in-law.
Thank
you for all you do.
Reply from Estelle Adriaans, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind comments, and we are delighted you enjoyed the party; it is always our pleasure.

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Review from Sue T (Daughter of Resident) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is so welcoming and all the staff greet you with a smile. They make you feel special. The room is bright and cheerful and you can personalise it. Nothing too much trouble. Dad is coming from hospital and they have ensured a smooth transition.
Reply from Estelle Adriaans, General Manager at Barchester Shelburne Lodge Care Home

Thank you so much for your kind words and for taking the time to complete a review. The team and I really appreciate it. It is nice to know all the hard work and dedication the team put in is recognised.

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Review from A S (Daughter of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is so well cared for at Shelburne Lodge. Everything is clean and organised, and the staff are so kind. Visiting Dad is all the more pleasant because of how welcoming and accommodating the staff are.
Reply from Estelle Adriaans, General Manager at Barchester Shelburne Lodge Care Home

Thank you so much for your kind words and 5-star review. The team and I really appreciate it. It is nice to know all the hard work and dedication the team put in is recognised. We will pass your comments on to the team.

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Review from E P (Daughter of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always so kind, friendly and accommodating when we visit. Our father is so well looked after and clearly very happy. We are very happy indeed with his care and feel such peace of mind knowing he is happy.
Reply from Marina Glen, General Manager at Barchester Shelburne Lodge Care Home

Thank you so much for your kind words and 5-star review. The team and I really appreciate it. It is nice to know all the hard work and dedication the team put in is recognised.

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Review from Liz P (Daughter-in-law of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although we only used Shelburne Lodge for a few days for end of life care, we were very impressed with the kindness and compassion shown to all of us at this very difficult time. The resident was treated with dignity at all times, and all staff we met were very supportive. Thank you so much!
Reply from Marina Glen, General Manager at Barchester Shelburne Lodge Care Home

Dear Liz, thank you so much for your kind words and 5-star review. The team and I really appreciate it. It is nice to know all the hard work and dedication the team put in is recognised.

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Review from S W (Wife of Resident) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not fault Shelburne. Everything about it is good, more than good. My husband was very happy and wants to return.
Reply from Marina Glen, Deputy manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind review. We are glad your husband was happy during his stay and look forward to seeing you both in the near future.

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Review from Keith G (Son of Resident) published on 12 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team were so supportive and the care mum received was amazing for her end of life. It was great to be able to bring our dog Ebony to see mum, they treated her like royalty.
I cannot praise the team highly enough, especially with the difficulties in keeping all staff, residents and
visitors safe and free from COVID-19.
Mum passed away peacefully with dignity and her family beside her, thank you so very much.
Reply from Marina Glen, General Manager at Barchester Shelburne Lodge Care Home

Thank you so much for your kind words and team and I really appreciate it. It is nice to know all the hard work and dedication the team put in is recognised.

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Review from Nicky L (Daughter of Resident) published on 23 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the most amazing care home!
After a nightmare week of being in hospital, my mum was transferred to Shelburne Lodge for end of life care. It was a whole different experience. The staff were all extremely caring and supportive towards all of us and we felt that mum was being looked after compassionately
and with dignity when we were not there.
The manager is fantastic and runs a fabulous care home and team of staff.
I cannot recommend this place enough!
Reply from Marina Glen, Deputy manager at Barchester Shelburne Lodge Care Home

Thank you for your lovely thoughts. I will ensure that these are passed onto the staff team who all do an amazing job.

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Review from I G (Husband of Resident) published on 14 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was in hospital and then released to Shelburne Care Home. My family were delighted with the facilities at Shelburne and my wife has improved with the care she has received. Excellent care. I would recommend this care home to everyone who needs it.
Reply from Marina Glen, Deputy manager at Barchester Shelburne Lodge Care Home

Thank you for your kind review. I will pass your thoughts onto the staff who do such an amazing job.

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Review from A B (Daughter of Resident) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was transferred here by the hospital for end of life care in May 2021. She was not expected to survive. Six months later she is still with us! Staff are extremely caring, got to know her very quickly in difficult circumstances. All staff from maintenance, housekeeping, catering, caregivers
are always welcoming and friendly, really know residents and visitors. Had a dear friend at Shelburne for the last months of her life, she was ha[[y and so well cared for. Glad mum was able to come here. The manager is an exceptionally compassionate and caring leader.
Reply from Marina Glen, General manager at Barchester Shelburne Lodge Care Home

Thank you so much for your kind words. I will forward your comments to the staff as this will mean so much to them all.

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Current Review Score: 9.5 (9.450)

Overview of Review Score

The Review Score of 9.5 (9.450) out of 10 for Barchester Shelburne Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.450 for Barchester Shelburne Lodge Care Home is calculated as follows: ( (241 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (31 Very Poors x 1) ) ÷ 307 Ratings = 4.45
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Shelburne Lodge Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (52)

Meet the Team (9)

Diana

Diana Nica

Job Title: Manager Joined: 2014

Hello, my name is Diana Nica and I am the Manager at Shelburne Lodge.


I have worked in health and social care since 2014 and worked with Barchester since December 2014. I am a Registered General Nurse with strong experience in delivering high-quality care and I had been in different roles throughout the years.


I am a very caring and passionate person and I like to make sure that my residents are always looked after from a person-centred point of view and treat everyone with Dignity and Respect.


Shelburne Lodge is a great community filled with loving care, happiness and dedicated staff members. I am very proud to be part of such a great and dedicated team who continues to strive to deliver first-class service at such a beautiful and lovely home.

Cristiana

Cristiana Cantoriu

Job Title: Deputy Manager Joined: 2016

Hello, I’m Cristiana, the new Deputy Manager at Shelburne Lodge.
I’ve been a nurse for over 10 years, and joined Barchester back in 2016, seven years ago.
I love to put a smile of people’s faces and I’ve always had a passion for helping people.
I’m a mother to two cheeky boys and in my spare time I love to travel with my family.
I’m looking forward to getting to know everyone at Shelburne Lodge!

Alex

Alex Alecu

Job Title: Registered Nurse Joined: 2014

Hello, my name is Alex.
I have been part of the team at Shelburne Lodge since 2014. I have experience as an RGN working with older people in both the NHS and a care home environment. I am really enjoying the role and am very proud to be part of a great team.

Emily

Emily Hewitt

Job Title: Home Administrator Joined: 2021

Hello, my name is Emily.


I am the home administrator and have worked at Shelburne Lodge since August 2018. I am passionate about my role and enjoy ensuring everything runs smoothly. I enjoy meeting new people and getting to know our residents and their loved ones.

Ivo

Ivo Campos

Job Title: Maintenance Manager Joined: 2021

I have been working for Barchester since April 2023. I have over 20 years of maintenance experience. I really enjoy fixing things and love that my work is very varied and no two days are ever the same. Shelburne Lodge is a great place to work and it’s a pleasure getting to know the residents and being part of such a fantastic team. Please feel free to come and approach me if you have any queries.

Alex

Alex Ungureanu

Job Title: Head Chef Joined: 2016

Alex is a very talented chef who has worked in some high-end restaurants throughout his career. He produces a nutritional and varied menu that residents and visitors enjoy. Alex also makes wonderful birthday cakes for residents on their special day.

Rachel

Rachel Weatherill

Job Title: Head of House Keeping Joined: 1999

I have been working at Shelburne Lodge for many years. I started as a Care Assistant and achieved several care service awards whilst in this role before joining the housekeeping team. I am proud of the standard myself and my team have achieved in the home. As a team, we constantly ensure that all standards are practised and the home is clean, safe and welcoming for all residents, staff and visitors. I have an NVQ and a Special Commendation Award in hospitality.

Nurses and

Nurses and Carers

Job Title: Nurses & Carers

Shelburne Lodge is privileged to have an excellent nursing and care team. Nurses and carers work alongside each other delivering exceptional care to everyone we support, ensuring they meet individual needs at all times. They help produce a warm and welcoming environment for all residents and visitors.

Helen

Helen Abbott

Job Title: Activities Lead Joined: 2024

Hello! My name is Helen and I am proud to say I am the Activities Lead here at Shelburne Lodge. My job is extremely rewarding and I love making the residents smile every single day.


I look forward to welcoming you into our home.

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