
All staff and management are very caring and approachable, aI F(Son of Resident/Service User)

Dad has been in the home for just under a year, and the care he has received has been exceptionaJo H(Daughter of Resident/Service User)

Very welcoming and cosy. Staff prepared to go that extra mile to ensure maximum careD S(Friend of Resident/Service User)

All staff and management are very caring and approachable, aI F(Son of Resident/Service User)

Dad has been in the home for just under a year, and the care he has received has been exceptionaJo H(Daughter of Resident/Service User)

Very welcoming and cosy. Staff prepared to go that extra mile to ensure maximum careD S(Friend of Resident/Service User)

Shelburne Lodge is ideally located near bus and train stations, yet offers a peaceful, secluded garden for residents. It provides high-quality residential, dementia, nursing, convalescent, and respite care, including short stays.
A team of highly-qualified and dedicated staff tailor their care plans to the individual needs of each resident. And their dedication can be seen across the board - in cooking, regular outings and pet therapy sessions for residents.
Care Provided by Barchester Shelburne Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Shelburne Lodge Care Home for full pricing details and T&Cs.
Contact Barchester Shelburne Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Madalina Lovin (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
- Number of floors: 2
Room Information
- Single Rooms (51)
Parking
- Parking facilities at both the front and rear of the home.
Barchester Shelburne Lodge Care Home Reviews (119)
Barchester Shelburne Lodge Care Home has a Review Score of 9.4 (9.415) out of 10, based on 22 reviews in the last 2 years.
Over all time Barchester Shelburne Lodge Care Home has 119 reviews.
- Staff are all very friendly and competent.
Thank you for your review. I will pass your comments onto the team.
I find this home a very happy home to come to and my wife seems to have settled in well and seems very content and I really appreciate the care that is given to her.
Staff all very very pleasant.
Thank you for your kind comments.
Mum has been in Shelburne Lodge for a year now. I am delighted to see how settled and happy she is. I am also very pleased with the wonderful care she receives from the team, providing Mum with a happy and supportive environment.
When my husband was due to move from hospital, I was so worried as I'd visited many places not too good. Shelburne Lodge was a joy to me. So friendly, so caring and his room is so cosy with his own bathroom. My husband is very happy there, loves the food and the residents love him. Such a help to me at this sad and worrying time.
Thank you for your kind comments.
What started as a journey of fear has turned into a time of thanksgiving and deep gratitude for the wonderful gift to a very sick man and his wife. Peace and kindness from every person working at Shelburne Lodge Care Home.
Thank you so much for your very kind comments.
My husband spent the last week of his life receiving 24 hour nursing care at Shelburne Lodge.
All staff were very caring, but two team members deserve a particular mention: the deputy manager was wonderful - going well above and beyond. She was so compassionate and caring and treated my husband with the utmost dignity and respect. Nothing was ever too much trouble. She cared for our family as well as my husband and we will always remember her kindness.
In addition, the maintenance manager was great. He was called upon several times to facilitate a change of room and adjustments to my husband’s bed. We found him to be friendly, efficient and very supportive.
I would not hesitate to recommend Shelburne Lodge.
Thank you, Mrs K, for your very kind comments. I will pass these on to the staff.
I feel that her last days were as comfortable a stay as the home could make it. I could not wish for better myself.
Thank you for your kind words, Mr C.
Overall I find the home to be very well run by the management and staff. The carers are all very nice and I can speak to them with any issues I have, and things are normally sorted out fairly quickly.
Thank you for your comments I will pass these onto the team.
I have both nan's in 2 different care homes. This one is in a different league. My nan is very happy here and we are so pleased that we can see her care is 100%. The range of activities is amazing, keeping her busy and entertained. The choice of meals feels like she is at a hotel. Would recommend this care home to anybody.
Many thanks for your kind comments I shall pass these onto the staff.
My father was admitted 11 months ago. We chose the Shelbourne Lodge following my mother-in-law's 18 month period here of which we were very satisfied and during which she was extremely happy. My father is well cared for and looked after. Although bedridden, he is very content and we, the family feel he is safe and well looked after.
Couldn't wish for better care. Dedicated staff. Food still a problem.
My mother was cared for at Shelburne after she was admitted into hospital with depression and malnutrition after the death of my father. I cannot fault the care she received at Shelburne which was compassionate and caring. She was treated with the utmost dignity at all times. We are grateful for the care she received.
Thank you for your kind comments.
Great staff, lovely garden and the food looks good.
Thank you for your kind comments. I shall pass these onto the staff.
Our 92-year-old relative can be demanding at times and needs much attention. We found that the staff of the home are always very friendly, patient and caring at all times.
Many thanks for your comments. I will pass these onto the staff.
I have not found a sad person working here, all staff say hello and it is kept very clean and tidy. I have not eaten here but it looks good, always drink and cakes for guests. All rooms look like they have a view onto gardens. If I was taken ill, I would like to be there.
Thank you for your kind comments. I will pass these onto the staff.
On a visit, my daughter remarked 'it's like a hotel and she would love to end up here'. My resident mother, widowed since 1985, is the happiest I have ever seen her. The company of others has raised her spirits enormously. I can't recommend Shelburne Lodge enough.
Thank you for your kind comments.
My mother in law moved to the home in December 2017. The service she received when she arrived was lovely. The staff are friendly and go out of there way to help you if you are not sure about something. The manager helped us very much in the run up to her moving in. Showing us the home and her room which was very clean and decorated beautifully. Mother in law can be very stubborn at times but the staff are very understanding. Well done all.
Many thanks for your comments, I shall pass these onto the staff.
My mother has not looked this well cared for in ages, very clean and even nail varnish on. At home, she had a carer visiting but not much time spent so very basic.
Many thanks for your kind comments. I will pass these onto the staff.
Us as a family have been very impressed with the care that our family member has received since moving in. All members of staff are friendly and approachable. Nothing has every been any trouble for them regarding care or advice/support for us or our family member. Thank you all very much. Keep up the good work.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 August 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (98) & Events (10)
- 15 Jul 2026
we were very proud pf Magda and to reaching the final of The Palliative care awards held at Bankside Magdalena Kowal-Wojtczuk, who works at Shelburne Lodge Care Home, has been...
- 15 Jul 2026
we were very proud pf Magda and to reaching the final of The Palliative care awards held at Bankside Magdalena Kowal-Wojtczuk, who works at Shelburne Lodge Care Home, has been...
- 15 Jul 2026
As part of our Get Moving Campaign our residents enjoyed a fun and energising seated exercise session here at Shelburne Lodge. Residents took part in a variety of gentle seated...
- 01 Aug 2026Organiser: Barchester Shelburne Lodge Care Home
- 11 Aug 2026Organiser: Barchester Shelburne Lodge Care Home
- 13 Aug 2026Organiser: Barchester Shelburne Lodge Care Home
Awards / Recognitions (70)
- 17 Jun 2026Recipient: Barchester Shelburne Lodge Care Home
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Shelburne Lodge Care Home.
Meet the Team (11)

My name is Madalina Lovin, and I am proud to be the Home Manager at Shelburne Lodge. I am a qualified nurse with over 10 years of experience in adult social care, nursing, and care home management. During my career, I have progressed from Nurse to Unit Manager, Deputy Manager, and Home Manager, gaining extensive experience in both clinical care and leadership.
I am passionate about delivering high-quality, person-centred care and creating a warm, supportive, and welcoming environment for residents, families, and staff. My nursing background includes dementia care, end-of-life care, clinical governance, safeguarding, and supporting residents with complex needs.
At Shelburne Lodge, I aim to bring compassionate leadership, strong communication, and a positive team culture where residents feel valued, families feel reassured, and staff feel supported and empowered to provide the highest standards of care. I believe in leading by example and building meaningful relationships to ensure every resident can enjoy comfort, dignity, and the best possible quality of life.

During my career, I have progressed from Nurse-to-Nurse Manager, Unit Manager and Deputy Manager. As the Deputy Manager, I will be looking to offer my support to all residents, relatives and staff in order to provide high-standard, person-centred care.
My approach combines evidence-based clinical practice with compassionate, clear communication to ensure residents and their families feel supported during vulnerable times.When I am not at Shelbourne Lodge, I enjoy spending quality time with family, going out, enjoying every occasion and making memories

Hello, my name is Emily.
I am the home administrator and have worked at Shelburne Lodge since August 2018. I am passionate about my role and enjoy ensuring everything runs smoothly. I enjoy meeting new people and getting to know our residents and their loved ones. My door is inviting people in and I know how important to be able to have the ability to influence and motivate staff, fostering a positive work environment. I try my best to ensuring to regulations and standards, which is crucial for maintaining trust and safety and to problem-Solving: Addressing issues and improving care services promptly and effectively. I hope I demonstrate a commitment to continuous improvement and a proactive approach to managing the care home's operations, and I also enjoy spending time with residents and being part of their lives.

I have been part of the team at Shelburne Lodge since 2014. I have experience as an RGN working with older people in both the NHS and a care home environment. I am really enjoying the role and am very proud to be part of a great team. Empathy and compassion are a genuine concern for me and the well-being of the residents I care for. I regard effective communication with my residents and families as important and will make time to listen and explain. I believe in treating clients with dignity and kindness so they feel valued and cared for. I feel I provide a comforting presence to my residents, so I feel I have a bond with them.

Hello. My name is Kay, and I am the Unit Manager on Memory Lane. I am fortunate to be working alongside a caring and dedicated team of colleagues who share the same values and principles in regard to caring for our residents. I have been in nursing for over 30 years, and my experience ranges from Nurse to Clinical Lead to Deputy Manager and Home Manager. My motto in life has and always will be ‘Treat others the way you would wish to be treated’ – for me, this is very important when providing care for those that have been placed in our care at Shelburne Lodge. Communication is important to me, and I am willing to listen and meet with families for a chat and have always maintained an open-door policy.

Hello, my name is Magda. Magda is a Unit Manager at Shelburne Lodge. Magda has a Master’s in Nursing. She leads a team dedicated to enhancing patient outcomes. As an End-of-Life Champion, she specialises in providing compassionate, holistic palliative care, ensuring dignity and comfort for patients and their families. She maintains a watchful eye to ensure residents remain healthy and comfortable every day. She strives for the health and happiness of everyone in her care, combining clinical expertise with a gentle approach to create a supportive environment. She and her team are central to the health and wellbeing of residents, ensuring they receive consistent, personalised care in a place that feels like home.

I have been working for Barchester since April 2023. I have over 20 years of maintenance experience. I really enjoy fixing things and love that my work is very varied and no two days are ever the same. Shelburne Lodge is a great place to work and it’s a pleasure getting to know the residents and being part of such a fantastic team. Please feel free to come and approach me if you have any queries.

Alex is a very talented chef who has worked in some high-end restaurants throughout his career. As Head Chef, his role is to produce a fresh, nutritious and well-balanced menu suited to the needs of each resident. He ensures that the team and he maintain the highest standards and provide a first-class dining experience. I enjoy chatting with residents and their visitors and ensuring that they enjoy the food we have prepared. Alex produces a nutritional and varied menu that residents and visitors enjoy. Alex also makes wonderful birthday cakes for residents on their special day.

I have been working at Shelburne Lodge for many years. I started as a Care Assistant and achieved several care service awards whilst in this role before joining the housekeeping team. I am proud of the standard myself and my team have achieved in the home. As a team, we constantly ensure that all standards are practised and the home is clean, safe and welcoming for all residents, staff and visitors. I have an NVQ and a Special Commendation Award in hospitality.

Shelburne Lodge is privileged to have an excellent nursing and care team. Nurses and carers work alongside each other delivering exceptional care to everyone we support, ensuring they meet individual needs at all times. They help produce a warm and welcoming environment for all residents and visitors.

Hello! My name is Helen, and I am proud to say I am the Activities Lead here at Shelburne Lodge. I have been an activity coordinator for 10 years in various settings.
My job is extremely rewarding, and I love making the residents smile every single day. providing personal centred activities, living in a care home doesn't mean your interests and hobbies stop; we are here to supportyour choices for everyday living
My role is to design and deliver a varied activities programme that enhances residents’ physical, emotional, and social wellbeing, while promoting independence, inclusion, and enjoyment. I consider myself a compassionate professional with experience in designing inclusive activities in both care and community settings. I have trained with Barchester to provide group facilitation, planning, and supporting individuals with diverse needs, including dementia care. I want to bring empathy, energy, and initiative to my role. Everyone is different, so a person-centred activity plan is something I strive to provide at Shelburne Lodge
I look forward to welcoming you into our home.
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