Barchester Shelburne Lodge Care Home

Rutland Street, High Wycombe HP11 2LJ
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9.5 111 Reviews
  • Barchester Shelburne Lodge Care Home, High Wycombe
Shelburne Lodge is ideally located near bus and train stations, yet offers a peaceful, secluded garden for residents. It provides high-quality residential, dementia, nursing, convalescent, and respite care, including short stays.

A team of highly-qualified and dedicated staff tailor their care plans to the individual needs of each resident. And their dedication can be seen across the board - in cooking, regular outings and pet therapy sessions for residents.
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Care Provided by Barchester Shelburne Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Shelburne Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Diana Nica (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (51)

Parking

  • Parking facilities at both the front and rear of the home.

Barchester Shelburne Lodge Care Home Reviews (111)

9.5

Barchester Shelburne Lodge Care Home has a Review Score of 9.5 (9.470) out of 10, based on 27 reviews in the last 2 years.
Over all time Barchester Shelburne Lodge Care Home has 111 reviews.

Overall Experience
  • 85
  • 20
  • 2
  • 1
  • 3
Date Published
  • 111
  • 4
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  • 27
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Reviewer Connection to Barchester Shelburne Lodge Care Home
  • 36
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  • 8
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  • 5
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  • 2
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  • 1
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Total of 111, showing 61-80
Review from J H (Niece of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Premises - excellent. Staff - excellent. Cannot fault either!
My aunty is well cared for and much happier than when she first arrived.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind comments and we are pleased that you would recommend us to your friends. We will pass the comments onto the teams.

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Review from Alexander J (Sister of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our sister spent three happy years before her death on 3rd November 2019. All the staff, from management, carers, cooks and cleaning staff looked after her very well. A big thank you to them all.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind remarks and we will ensure that these are fed back to the teams.

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Review from S H (Niece of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunty has spent three years in this home and if she would have taken part in all the activities it would have been lovely. I did manage to get her down a few times. The care my Aunty got was excellent and she was not that easy. The staff understood her difficult ways and sometimes she got cross because
they did not come when she bussed. We told her she was not the only one in here. The last two weeks of the end of life care from all the staff was amazing. Thank you so much.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind remarks and we will ensure that these are fed back to the teams.

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Review from E L (Wife of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is bedbound, he is seldom awake except at mealtimes and when his carers wash him etc.
He cannot move himself at all but relies on the very kind, efficient, cheerful carers who take care of him.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind remarks and we will ensure that these are fed back to the teams.

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Review from A P (Daughter of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care is excellent, food is good and it is very good all round.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind comments and we are pleased that you would recommend us to others. We will pass the comments onto the team.

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Review from Brian D (Son of Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting from overseas I was nervous as to what to expect for my first visit to Shelburne. I shouldn't have worried. From the moment I walked in, I was greeted by friendly staff who clearly care for the residents. Their compassion is reflected in a happy group of residents. I can now leave knowing that
my mother is in excellent hands, which is very reassuring. Thank you.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind remarks and we will ensure that these are fed back to the teams.

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Review from David C (Son of Resident) published on 24 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted at short notice less than 24 hours after her husband died and the reception was exceptional. She was welcomed with compassion and understanding. Almost immediately, we noticed an improvement in her general behaviour. She became responsive and more alert. She has eaten well and
put on weight. We would recommend a Barchester home to others without hesitation and would like to thank the staff and management for what they have done for mum.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind comments and we are pleased that you would recommend our home to others. We will pass the comments onto the team.

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Review from Jean C (Wife of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The reception is very good to visitors.
Home kept in a clean and tidy appearance at all times.
Very easy going (access available at all times).
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind comments. We will pass these onto the team.

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Review from K H (Friend of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My neighbour went into Shelbourne Lodge originally as a respite resident but things took a turn for the worse and it was apparent that she would not be returning home.
The staff were absolutely fantastic. They took great care of my friend with tenderness and respect. They were also very kind and in
the early days, allowed her to have her meetings in the home with her "Sparkles" group.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you for the kind comments, I wil pass these onto the staff.

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Review from Melvin K (Son-in-law of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff very helpful and caring and nothing seems to be a problem.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you for your kind comments.

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Review from T W (Daughter of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When walking up to the front entrance, I could see how well maintained the grounds and pathways were. I was greeted upon entering the main doors and made to feel very welcome with an offer of tea/coffee and some cake. Everywhere I looked was clean and well kept. I was shown all around and even saw some
empty rooms. They have a wonderful menu and a lovely garden with plenty of wildlife to see.
Everyone said good afternoon when I passed them, it is such a lovely, peaceful place, a real home from home.
Reply from Sharon Pither, Manager at Barchester Shelburne Lodge Care Home

Thank you for your very kind comments.

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Review from Robert E (Husband of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care home, no unpleasant smells, staff are great, food reasonable.
Reply from Sharon Pither, Manager at Barchester Shelburne Lodge Care Home

Thank you for your comments. I will pass these onto the staff

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Review from Phillip P (Son of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
- Facilities are well equipped, clean and tidy.
- Staff are all very friendly and competent.
Reply from Sharon Pither, Manager at Barchester Shelburne Lodge Care Home

Thank you for your review. I will pass your comments onto the team.

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Review from Christopher L (Husband of Resident) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this home a very happy home to come to and my wife seems to have settled in well and seems very content and I really appreciate the care that is given to her.
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Review from Marian G (Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Never been anywhere else to compare it with but essentially, I have no complaints.
Staff all very very pleasant.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you for your kind comments.

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Review from Bill D (Son of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Shelburne Lodge for a year now. I am delighted to see how settled and happy she is. I am also very pleased with the wonderful care she receives from the team, providing Mum with a happy and supportive environment.
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Review from Betty C (Wife of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my husband was due to move from hospital, I was so worried as I'd visited many places not too good. Shelburne Lodge was a joy to me. So friendly, so caring and his room is so cosy with his own bathroom. My husband is very happy there, loves the food and the residents love him. Such a help to me
at this sad and worrying time.
Reply from Sharon Pither, Manager at Barchester Shelburne Lodge Care Home

Mrs C
Thank you for your kind comments.

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Review from Judith P (Relative of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What started as a journey of fear has turned into a time of thanksgiving and deep gratitude for the wonderful gift to a very sick man and his wife. Peace and kindness from every person working at Shelburne Lodge Care Home.
Reply from Sharon Pither, Manager at Barchester Shelburne Lodge Care Home

Thank you so much for your very kind comments.

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Review from Merryn K (Wife of Resident) published on 9 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband spent the last week of his life receiving 24 hour nursing care at Shelburne Lodge.


All staff were very caring, but two team members deserve a particular mention: the deputy manager was wonderful - going well above and beyond. She was so compassionate and caring and treated my husband with

the utmost dignity and respect. Nothing was ever too much trouble. She cared for our family as well as my husband and we will always remember her kindness.


In addition, the maintenance manager was great. He was called upon several times to facilitate a change of room and adjustments to my husband’s bed. We found him to be friendly, efficient and very supportive.


I would not hesitate to recommend Shelburne Lodge.

Reply from Sharon Pither, Manager at Barchester Shelburne Lodge Care Home

Thank you, Mrs K, for your very kind comments. I will pass these on to the staff.

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Review from Frank C (Husband of Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my wife was in everyday words excellent.
I feel that her last days were as comfortable a stay as the home could make it. I could not wish for better myself.
Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you for your kind words, Mr C.

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Current Review Score: 9.5 (9.470)

Overview of Review Score

The Review Score of 9.5 (9.470) out of 10 for Barchester Shelburne Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.470 for Barchester Shelburne Lodge Care Home is calculated as follows: ( (253 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (31 Very Poors x 1) ) ÷ 319 Ratings = 4.47
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Shelburne Lodge Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (53)

Meet the Team (9)

Diana

Diana Nica

Job Title: Manager Joined: 2014

Hello, my name is Diana Nica and I am the Manager at Shelburne Lodge.


I have worked in health and social care since 2014 and worked with Barchester since December 2014. I am a Registered General Nurse with strong experience in delivering high-quality care and I had been in different roles throughout the years.


I am a very caring and passionate person and I like to make sure that my residents are always looked after from a person-centred point of view and treat everyone with Dignity and Respect.


Shelburne Lodge is a great community filled with loving care, happiness and dedicated staff members. I am very proud to be part of such a great and dedicated team who continues to strive to deliver first-class service at such a beautiful and lovely home.

Cristiana

Cristiana Cantoriu

Job Title: Deputy Manager Joined: 2016

Hello, I’m Cristiana, the new Deputy Manager at Shelburne Lodge.
I’ve been a nurse for over 10 years, and joined Barchester back in 2016, seven years ago.
I love to put a smile of people’s faces and I’ve always had a passion for helping people.
I’m a mother to two cheeky boys and in my spare time I love to travel with my family.
I’m looking forward to getting to know everyone at Shelburne Lodge!

Alex

Alex Alecu

Job Title: Registered Nurse Joined: 2014

Hello, my name is Alex.
I have been part of the team at Shelburne Lodge since 2014. I have experience as an RGN working with older people in both the NHS and a care home environment. I am really enjoying the role and am very proud to be part of a great team.

Emily

Emily Hewitt

Job Title: Home Administrator Joined: 2021

Hello, my name is Emily.


I am the home administrator and have worked at Shelburne Lodge since August 2018. I am passionate about my role and enjoy ensuring everything runs smoothly. I enjoy meeting new people and getting to know our residents and their loved ones.

Ivo

Ivo Campos

Job Title: Maintenance Manager Joined: 2021

I have been working for Barchester since April 2023. I have over 20 years of maintenance experience. I really enjoy fixing things and love that my work is very varied and no two days are ever the same. Shelburne Lodge is a great place to work and it’s a pleasure getting to know the residents and being part of such a fantastic team. Please feel free to come and approach me if you have any queries.

Alex

Alex Ungureanu

Job Title: Head Chef Joined: 2016

Alex is a very talented chef who has worked in some high-end restaurants throughout his career. He produces a nutritional and varied menu that residents and visitors enjoy. Alex also makes wonderful birthday cakes for residents on their special day.

Rachel

Rachel Weatherill

Job Title: Head of House Keeping Joined: 1999

I have been working at Shelburne Lodge for many years. I started as a Care Assistant and achieved several care service awards whilst in this role before joining the housekeeping team. I am proud of the standard myself and my team have achieved in the home. As a team, we constantly ensure that all standards are practised and the home is clean, safe and welcoming for all residents, staff and visitors. I have an NVQ and a Special Commendation Award in hospitality.

Nurses and

Nurses and Carers

Job Title: Nurses & Carers

Shelburne Lodge is privileged to have an excellent nursing and care team. Nurses and carers work alongside each other delivering exceptional care to everyone we support, ensuring they meet individual needs at all times. They help produce a warm and welcoming environment for all residents and visitors.

Helen

Helen Abbott

Job Title: Activities Lead Joined: 2024

Hello! My name is Helen and I am proud to say I am the Activities Lead here at Shelburne Lodge. My job is extremely rewarding and I love making the residents smile every single day.


I look forward to welcoming you into our home.

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