Submit a Review for The Rookery Care Home
Queens Square, The Crescent, Ebbw Vale, NP23 6EF
View Full Details of The Rookery Care HomeLatest Reviews for The Rookery Care Home
02 May 2025
Our dad had been at The Rookery for a year, as he has recently passed away. I cannot compliment all staff for the part everyone played in making my dads stay wonderful. Dad was so happy and contented and it's all thanks to the kindness and hard work put in by all staff on a daily basis. Always kept beautifully clean, well fed and everyone always had a smile for him, which I believe is very important. You will never know what a huge difference you made to dads life and to us all as a family!! I will forever be grateful to each and every one of you. Thank you so much
23 April 2025
My review is simple. My wife has been well looked after for two and a half years. She is well-settled and cared for by compassionate staff. They all deserve any praise. I have complete confidence in the staff's ability to make my wife's daily life as pleasant as possible.
03 April 2025
My mum has recently been very poorly again and is completely bedbound. Rather than her go into hospital she has been cared for in The Rookery which we appreciate so much. She is kept comfortable, clean and looked after in an exemplary manner. We find comfort in the fact she is treated in this way and couldn't ask for better. The staff also look after us as a family and for all these reasons we are extremely grateful.
02 April 2025
My review to this care home is excellent. Care of nurses is next to none. Excellent caring of residents is number one in everything they do, involving in entertaining and craft making, and making that they are all looked after health wise.
31 March 2025
Very good standard of care tailored to the individual's needs. Very responsive to changes in care and dietary needs. Staff work very hard to be approachable and trustworthy.
26 March 2025
My mother has not found it easy to settle, even so all the staff have tried so hard to make her welcome and as happy as is possible. All staff are so kind, caring and dedicated, nothing is too much trouble for them. The atmosphere there is really lovely and, as family, we are all made so welcome.
26 March 2025
The staff are all very friendly, and we would like to thank them all for looking after our good friend.
26 March 2025
Excellent staff always helpful, respectful
12 March 2025
Since my mother-in-law has been here the staff have been very helpful happy and always about if you need anything. She seems very happy here and seem really settled.
10 March 2025
I am satisfied with the care that my mother is receiving. The facilities are good and the staff are also good. My main concern is to do with the apparent lack of activities/entertainment for the resident. I have not seen any take place during the last 4 months. Otherwise, all good.
21 January 2025
I have visited this home for some time and the standard of care remains very good. It is a very happy and safe environment for everyone. Many thanks to the staff.
07 January 2025
My mother has been at The Rookery Care Home for two years and in that time we have had no concerns as a family. She is well looked after and we are kept well informed regarding her care.
07 January 2025
Placement has been a very positive thing for Mam. The environment is cheerful and welcoming. Activities encourage residents to participate and keep them busy and engaged. The staff are approachable and helpful and treat residents with respect but also as if they were family members.
03 January 2025
The treatment my mother has received from the staff has been first class. They are attentive to all residents and all approachable. The management handle quires in a timely manner and respond to all issues that are raised.
24 December 2024
Mam has settled well. She is well looked after, enjoys the company of the carers, enjoys the food. She always looks clean and cared for. Her health and happiness have definitely improved as she now has 24/7 care
24 December 2024
Excellent care given to my sister and have no concerns about her being cared for and looked after. She has a comfortable room and all facilities are close by for her. All staff are caring and helpful to her and myself.
20 September 2024
The first moment I set foot through the door the staff there were polite and helpful. They showed me around as my mother-in-law was going to stay there. It was clean and well looked after. I spoke to other residents and all seemed happy and well cared for. Lots of activities for them. Arts and crafts. Fetes and singers in the evening. My mother-in-law was there a few weeks, this was the first time that she felt relaxed, safe and cared for. She said the food was lovely and couldn't ask for better people looking after her. Nothing was too much trouble, they had time to spend with her. Would personally like to thank the deputy manager, senior care assistant and two other staff members as they were the ones who spent the most time with her. For the amazing care that they gave her. We felt at ease when she was in their care. Also the others that were there for her also. My mother-in-law was only there a few weeks but they were really happy for her. Would recommend this home. 5 stars for everything. Thank you from both of us.
21 June 2024
Speaking on behalf of myself and the rest of the family. I cannot praise the staff and management enough. The loving care they have shown my mother-in-law has been amazing and the carers are very special people. Their care has also extended to the family and we will be eternally grateful for their love and support during a very difficult time. Thank you all.
11 June 2024
My mother-in-law recently passed away at the age of 102. She was a resident at the Rookery Care Home since February 2021. We have been more than happy with the excellent care she received throughout this period. As her health gradually declined over the past few months, she was treated with kindness and patience and no effort was spared in ensuring that she was made as comfortable as possible. Mention must also be made regarding housekeeping at The Rookery. Her room and personal belongings have always been immaculately kept and she repeatedly enthused about her 'lovely meals'. In conclusion, the family would like to express their thanks and appreciation to everyone involved in the care of my mother-in-law.
22 May 2024
I visited my neighbour/friend at The Rookery. The outside of the building is very inviting. The staff are very friendly and helpful. The rooms and surroundings are clean and very nicely set out. He told me how caring everyone was (I could see this for myself whilst visiting). I was very impressed with everyone and everything I saw. I would recommend visiting if a relative needs care.
Latest Reviews for The Rookery Care Home
02 May 2025
Our dad had been at The Rookery for a year, as he has recently passed away. I cannot compliment all staff for the part everyone played in making my dads stay wonderful. Dad was so happy and contented and it's all thanks to the kindness and hard work put in by all staff on a daily basis. Always kept beautifully clean, well fed and everyone always had a smile for him, which I believe is very important. You will never know what a huge difference you made to dads life and to us all as a family!! I will forever be grateful to each and every one of you. Thank you so much
23 April 2025
My review is simple. My wife has been well looked after for two and a half years. She is well-settled and cared for by compassionate staff. They all deserve any praise. I have complete confidence in the staff's ability to make my wife's daily life as pleasant as possible.
03 April 2025
My mum has recently been very poorly again and is completely bedbound. Rather than her go into hospital she has been cared for in The Rookery which we appreciate so much. She is kept comfortable, clean and looked after in an exemplary manner. We find comfort in the fact she is treated in this way and couldn't ask for better. The staff also look after us as a family and for all these reasons we are extremely grateful.
02 April 2025
My review to this care home is excellent. Care of nurses is next to none. Excellent caring of residents is number one in everything they do, involving in entertaining and craft making, and making that they are all looked after health wise.
31 March 2025
Very good standard of care tailored to the individual's needs. Very responsive to changes in care and dietary needs. Staff work very hard to be approachable and trustworthy.
26 March 2025
My mother has not found it easy to settle, even so all the staff have tried so hard to make her welcome and as happy as is possible. All staff are so kind, caring and dedicated, nothing is too much trouble for them. The atmosphere there is really lovely and, as family, we are all made so welcome.
26 March 2025
The staff are all very friendly, and we would like to thank them all for looking after our good friend.
26 March 2025
Excellent staff always helpful, respectful
12 March 2025
Since my mother-in-law has been here the staff have been very helpful happy and always about if you need anything. She seems very happy here and seem really settled.
10 March 2025
I am satisfied with the care that my mother is receiving. The facilities are good and the staff are also good. My main concern is to do with the apparent lack of activities/entertainment for the resident. I have not seen any take place during the last 4 months. Otherwise, all good.
21 January 2025
I have visited this home for some time and the standard of care remains very good. It is a very happy and safe environment for everyone. Many thanks to the staff.
07 January 2025
My mother has been at The Rookery Care Home for two years and in that time we have had no concerns as a family. She is well looked after and we are kept well informed regarding her care.
07 January 2025
Placement has been a very positive thing for Mam. The environment is cheerful and welcoming. Activities encourage residents to participate and keep them busy and engaged. The staff are approachable and helpful and treat residents with respect but also as if they were family members.
03 January 2025
The treatment my mother has received from the staff has been first class. They are attentive to all residents and all approachable. The management handle quires in a timely manner and respond to all issues that are raised.
24 December 2024
Mam has settled well. She is well looked after, enjoys the company of the carers, enjoys the food. She always looks clean and cared for. Her health and happiness have definitely improved as she now has 24/7 care
24 December 2024
Excellent care given to my sister and have no concerns about her being cared for and looked after. She has a comfortable room and all facilities are close by for her. All staff are caring and helpful to her and myself.
20 September 2024
The first moment I set foot through the door the staff there were polite and helpful. They showed me around as my mother-in-law was going to stay there. It was clean and well looked after. I spoke to other residents and all seemed happy and well cared for. Lots of activities for them. Arts and crafts. Fetes and singers in the evening. My mother-in-law was there a few weeks, this was the first time that she felt relaxed, safe and cared for. She said the food was lovely and couldn't ask for better people looking after her. Nothing was too much trouble, they had time to spend with her. Would personally like to thank the deputy manager, senior care assistant and two other staff members as they were the ones who spent the most time with her. For the amazing care that they gave her. We felt at ease when she was in their care. Also the others that were there for her also. My mother-in-law was only there a few weeks but they were really happy for her. Would recommend this home. 5 stars for everything. Thank you from both of us.
21 June 2024
Speaking on behalf of myself and the rest of the family. I cannot praise the staff and management enough. The loving care they have shown my mother-in-law has been amazing and the carers are very special people. Their care has also extended to the family and we will be eternally grateful for their love and support during a very difficult time. Thank you all.
11 June 2024
My mother-in-law recently passed away at the age of 102. She was a resident at the Rookery Care Home since February 2021. We have been more than happy with the excellent care she received throughout this period. As her health gradually declined over the past few months, she was treated with kindness and patience and no effort was spared in ensuring that she was made as comfortable as possible. Mention must also be made regarding housekeeping at The Rookery. Her room and personal belongings have always been immaculately kept and she repeatedly enthused about her 'lovely meals'. In conclusion, the family would like to express their thanks and appreciation to everyone involved in the care of my mother-in-law.
22 May 2024
I visited my neighbour/friend at The Rookery. The outside of the building is very inviting. The staff are very friendly and helpful. The rooms and surroundings are clean and very nicely set out. He told me how caring everyone was (I could see this for myself whilst visiting). I was very impressed with everyone and everything I saw. I would recommend visiting if a relative needs care.