The Rookery Care Home

Queens Square, The Crescent, Ebbw Vale NP23 6EF
Review Us
9.9 135 Reviews
  • The Rookery Care Home, Ebbw Vale
Welcome to The Rookery Care Home, where a commitment to delivering exceptional care is evident every day. Nestled in a peaceful residential area in Ebbw Vale and surrounded by breath taking greenery, the purpose-built home offers a tranquil retreat for residents.

With 41 well-appointed bedrooms, including 37 en-suite rooms, The Rookery provides a comfortable and welcoming environment for all. Whether it's residential, dementia, or respite care, the highly trained team delivers personalised care tailored to the unique needs and preferences of each resident.

The Rookery believes in promoting an active and fulfilling lifestyle for residents. An extensive range of activities ensures there's something for everyone to enjoy, and the sensory garden provides a serene outdoor space where residents can relax and explore.

The team invites you to visit The Rookery Care Home and experience first hand the warmth and compassion that defines the community.

Show The Rookery Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1308 – £1443
  • Self-Funded Residential Dementia Care: £1308 – £1443
  • RESPITE Self-Funded Residential Care: £1308 – £1443
  • RESPITE Self-Funded Residential Dementia Care: £1308 – £1443

These prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements.
Respite stays are for a minimum of a 3 week stay

These prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Rookery Care Ltd

Person in charge

  • Rebecca Ray (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (37)

Visiting

  • The Rookery Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.

Parking

  • The Rookery Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

The Rookery Care Home Reviews (135)

Total of 135, showing 1-20
9.9

The Rookery Care Home has a Review Score of 9.9 (9.870) out of 10, based on 50 reviews in the last 2 years. Over all time The Rookery Care Home has 135 reviews.

Overall Experience

  • 116
  • 18
  • 1
  • 0
  • 0

Date Published

135
16
22
50
85

Review from Carole P (Daughter of Resident) published on 28 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally my mother is happy here. There are no complaints at all with staff or treatment, but she has found it difficult to settle because of her age and misses her flat.
She is looking forward to her room being redecorated. The rooms that are completed are beautiful.

Reply from SusanWoods, Acting Manager at The Rookery Care Home

Thank you for leaving this positive review I know Mam is looking forward to her room being decorated I'm pleased to say that it will commence next week.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Relative of Resident) published on 23 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the care home are always friendly and efficient. Nothing is too much for them.
They obviously take pride in their jobs, and the people staying here seem happy and settled.


I wouldn't hesitate to recommend The Rookery Care Home

Reply from Susan Woods, Acting Manager at The Rookery Care Home

Thank you for this glowing review. We all take pride in the work that we do at the Rookery. Thank you for the comment that you wouldn't hesitate to recommend the Care home that's lovely to hear from Family

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa E (Niece of Resident) published on 17 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I come to visit my family, the staff are very friendly, warm and welcoming. The residents are well cared for, respected and looked after. The care home is beautifully decorated, and the staff cannot do enough to help you. The residents to plenty of activities every day for their minds to be occupied.
They are safe and secure, the home is very clean, and good value for money.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review us, I am pleased your experience has been so positive and that the service meets all of your expectations. We strive to ensure our residents and their relatives are comfortable and happy with the service we provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin B (Son of Resident) published on 17 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and tidy home, staff are very helpful.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to complete a review, I am pleased your experience has been positive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne M (Sister of Resident) published on 12 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is so well cared for at the Rookery. Her carers are all so good with her (the ones I know and have met). I live 2 hours away so I can only visit every 6 weeks or so. She has dementia so forgets easily and repeats things. I feel she is very well looked after at the Rookery.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you so much for taking the time to write a review, As a team we strive to ensure residents are settled and happy and I am pleased your feedback is positive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Melanie B (Daughter of Resident) published on 3 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After losing my mother last year, it became clear that my father, who has alzeheimers required specialist care and could no longer live at home. My father moved into The Rookery care home December 2024. I cannot thank staff enough for the excellent care given to my father during very confusing times.
I commend their hard work and dedication. The Rookery is like a home from home for my father as a resident but also us as a family. Very warm, welcoming and friendly. Rooms and communal areas are beautifully decorated,comfortable and suit the needs of each resident perfectly. There is a wide choice of food available on the weekly menu. My father thoroughly enjoys his meals and looks forward to the sounds of the tea trolley throughout the day!

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you so much for taking the time and commenting on our service, as a team we are pleased that your experience has been positive and that dad has settled into his new home and that you are reassured that he is well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue P (Niece of Resident) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We go to visit my auntie in The Rookery every couple of months because we live in Llanelli. The home is lovely and the staff are very welcoming and very helpful. My auntie seems quite happy there although she has got dementia. She's got a nice room and says the food is very nice.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review our service it is really appreciated and we are pleased your visits and feedback have been positive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah E (Daughter of Resident) published on 2 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad had been at The Rookery for a year, as he has recently passed away. I cannot compliment all staff for the part everyone played in making my dads stay wonderful. Dad was so happy and contented and it's all thanks to the kindness and hard work put in by all staff on a daily basis. Always kept
beautifully clean, well fed and everyone always had a smile for him, which I believe is very important. You will never know what a huge difference you made to dads life and to us all as a family!! I will forever be grateful to each and every one of you. Thank you so much

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you Sarah for taking the time to write a lovely review at such a sad time. It gives us great pleasure knowing that dad and yourselves as a family were happy during his stay with us. It was an honor for us to care for such a lovely gentleman and thank you for choosing us to care for him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael L (Husband of Resident) published on 23 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is simple. My wife has been well looked after for two and a half years. She is well-settled and cared for by compassionate staff. They all deserve any praise. I have complete confidence in the staff's ability to make my wife's daily life as pleasant as possible.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to leave a review and for your kind words, I will ensure your feedback is shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine H (Daughter of Resident) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently been very poorly again and is completely bedbound. Rather than her go into hospital she has been cared for in The Rookery which we appreciate so much. She is kept comfortable, clean and looked after in an exemplary manner. We find comfort in the fact she is treated in this way and
couldn't ask for better. The staff also look after us as a family and for all these reasons we are extremely grateful.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review our service and provide such a lovely review, we try our best to keep residents at home within their surroundings and hospital admission is the last resort. Thank you for being so complementary about our service, the care to our residents is the most important part of our roles and also providing reassurance to you as a family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Y R (Friend of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review to this care home is excellent. Care of nurses is next to none. Excellent caring of residents is number one in everything they do, involving in entertaining and craft making, and making that they are all looked after health wise.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to leave us a fantastic review, We are pleased you are happy with the service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C J (Son of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good standard of care tailored to the individual's needs. Very responsive to changes in care and dietary needs. Staff work very hard to be approachable and trustworthy.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for your review, it means a lot to us as a team, we are pleased your experience has been positive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stuart T (Friend of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly, and we would like to thank them all for looking after our good friend.

Reply from Donna Francis, Regional Manager at The Rookery Care Home

Thank you Stuart for such a lovely review, i will ensure that the staff are made aware of your kind review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Darren H (Friend of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff always helpful, respectful

Reply from Donna Francis, Regional Manager at The Rookery Care Home

Thank you Darren for such a positive review, I'll will ensure that the staff are aware of this lovely review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina G (Daughter-in-law of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother-in-law has been here the staff have been very helpful happy and always about if you need anything. She seems very happy here and seem really settled.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to complete a review, I am pleased your experience of The Rookery has been positive and that staff are helpful and on hand when needed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lyndon P (Son of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the care that my mother is receiving. The facilities are good and the staff are also good.
My main concern is to do with the apparent lack of activities/entertainment for the resident. I have not seen any take place during the last 4 months. Otherwise, all good.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for your review, I am sorry you haven't seen activities when you have visited however I want to reassure you that we have a daily schedule that takes place throughout the week and on some weekends to celebrate certain festivities. Your mother is encouraged to take part in the activities however on occasions can refuse to join in which is down to her personal choice but she did come 3rd place in our recent St David's card making competition and had 1st prize in pancake tossing on Pancake day. Our monthly newsletters are sent out to families which captures some of the activities and events taken place that month. We are always grateful for feedback to improve our service and your feedback will be shared with the activities team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel B (Friend of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited this home for some time and the standard of care remains very good. It is a very happy and safe environment for everyone. Many thanks to the staff.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for reviewing our home. I am pleased your visits have been positive and that you can see we are a safe environment and a happy home which is what we aim to provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin P (Son of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at The Rookery Care Home for two years and in that time we have had no concerns as a family. She is well looked after and we are kept well informed regarding her care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Daughter of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Placement has been a very positive thing for Mam. The environment is cheerful and welcoming. Activities encourage residents to participate and keep them busy and engaged. The staff are approachable and helpful and treat residents with respect but also as if they were family members.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul P (Son of Resident) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The treatment my mother has received from the staff has been first class. They are attentive to all residents and all approachable. The management handle quires in a timely manner and respond to all issues that are raised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for The Rookery Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for The Rookery Care Home is calculated as follows: ( (525 Excellents x 5) + (58 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 592 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Rookery Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (1)

Meet the Team (4)

Rebecca

Rebecca Ray

Job Title: Home Manager

Joined: 2018

My name is Rebecca and I am the Home Manager of The Rookery Care Home.
Welcome to our Carehome.co.uk profiles.


I have worked in the care industry for 25 years.
My career to date has been working within nursing and residential settings.


I am privileged to be part of The Rookery team and passionate about caring for the elderly.

Susan

Susan Woods

Job Title: Deputy Manager

Joined: 2015

My name is Susan, I have been deputy manager for 3 years prior to this I was a senior care assistant at The Rookery since 2015.
I am proud to be part of the Rookery team and the care that we provide to our residents.

carly

carly Jones

Job Title: Senior Care Assistant

Joined: 2013

My name is Carly I am a senior care assistant.
I started as a care assistant in 2013 and developed within the role to be a senior care assistant.
I love working with the elderly and find it very rewarding.

Neil

Neil Robins

Job Title: Chef

Joined: 2010

I have worked in The Rookery since 2010.


I find my work at The Rookery very rewarding and it’s a pleasure to provide healthy, nutritious meals for the residents and their families.

Frequently Asked Questions about The Rookery Care Home

What types of Care is The Rookery Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Rookery Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at The Rookery Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Rookery Care Home to the centre of Ebbw Vale?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Rookery Care Home to verify any information. View our terms and conditions. The Rookery Care Home has an Enhanced Service - more info.