The Rookery Care Home

Queens Square, The Crescent, Ebbw Vale NP23 6EF
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9.9 137 Reviews
  • The Rookery Care Home, Ebbw Vale
Welcome to The Rookery Care Home, where a commitment to delivering exceptional care is evident every day. Nestled in a peaceful residential area in Ebbw Vale and surrounded by breath taking greenery, the purpose-built home offers a tranquil retreat for residents.

With 41 well-appointed bedrooms, including 37 en-suite rooms, The Rookery provides a comfortable and welcoming environment for all. Whether it's residential, dementia, or respite care, the highly trained team delivers personalised care tailored to the unique needs and preferences of each resident.

The Rookery believes in promoting an active and fulfilling lifestyle for residents. An extensive range of activities ensures there's something for everyone to enjoy, and the sensory garden provides a serene outdoor space where residents can relax and explore.

The team invites you to visit The Rookery Care Home and experience first hand the warmth and compassion that defines the community.
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Care Provided by The Rookery Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1308 – £1443
  • Self-Funded Residential Dementia Care: £1308 – £1443
  • RESPITE Self-Funded Residential Care: £1308 – £1443
  • RESPITE Self-Funded Residential Dementia Care: £1308 – £1443

These prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements.
Respite stays are for a minimum of a 3 week stay

These prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements.

Contact The Rookery Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Rookery Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Rookery Care Ltd

Person in charge

  • Rebecca Ray (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (37)

Visiting

  • The Rookery Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.

Parking

  • The Rookery Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

The Rookery Care Home Reviews (137)

9.9

The Rookery Care Home has a Review Score of 9.9 (9.892) out of 10, based on 47 reviews in the last 2 years.
Over all time The Rookery Care Home has 137 reviews.

Overall Experience
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Date Published
  • 137
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Reviewer Connection to The Rookery Care Home
  • 52
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  • 7
  • 5
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  • 4
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Total of 137, showing 1-20
Review from Carole P (Daughter of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother recently passed away at The Rookery - she chose to end her days there and not go into hospital. The staff were respectful to her and very kind to her family. I have no negative remarks to make just kind regards.
Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to write this review. It was a pleasure to care for your mother and you as a family. I will pass this message on to the staff.

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Review from E K (Friend of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend loved The Rookery. She thought it was like a 5* Hotel. She was taken into hospital in for few weeks. Her care was not very good, she missed The Rookery her home. When the end of life was put in place. We were so determined to get her home. We finally got her home on Friday evening, she was
so well looked after, comfortable, happy. The care was amazing for her from all staff. She passed away on Tuesday in her happy place.
Reply from Susan Woods, Manager at The Rookery Care Home

Thank you for this lovely review we are so pleased that your friend thought we were like a 5* hotel was able to return to us and she was able to have her family and friends around her in her last days.

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Review from L M (Sister of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support given to my sister was excellent. She was very happy at The Rookery for 14 months. The staff were so kind to her and everyone liked her and she liked them. She passed away there and spent her final few days there after leaving a local hospital. So pleased she was at the care home
for her final days. She was very well care for there.
Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to write this review as I know this is a very sad time for you all. We are glad your sister was happy with us and so glad we we able to nurse her until her final days.

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Review from J F (Nephew of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visit my aunt at the home, I am pleased to see she is happy, content and well looked after.
Reply from Susan Woods, Acting Manager at The Rookery Care Home

Thank you for taking the time to write this review sorry for the late reply as I've been on holidays I'm so sorry for your loss your aunt was happy and so pleased when her room was decorated

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Review from C H (Relative of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at the care home are always friendly and efficient. Nothing is too much for them.
They obviously take pride in their jobs, and the people staying here seem happy and settled.


I wouldn't hesitate to recommend The Rookery Care Home

Reply from Susan Woods, Acting Manager at The Rookery Care Home

Thank you for this glowing review. We all take pride in the work that we do at the Rookery. Thank you for the comment that you wouldn't hesitate to recommend the Care home that's lovely to hear from Family

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Review from Lisa E (Niece of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I come to visit my family, the staff are very friendly, warm and welcoming. The residents are well cared for, respected and looked after. The care home is beautifully decorated, and the staff cannot do enough to help you. The residents to plenty of activities every day for their minds to be occupied.
They are safe and secure, the home is very clean, and good value for money.
Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review us, I am pleased your experience has been so positive and that the service meets all of your expectations. We strive to ensure our residents and their relatives are comfortable and happy with the service we provide.

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Review from Kevin B (Son of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean and tidy home, staff are very helpful.
Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to complete a review, I am pleased your experience has been positive.

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Review from Melanie B (Daughter of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After losing my mother last year, it became clear that my father, who has alzeheimers required specialist care and could no longer live at home. My father moved into The Rookery care home December 2024. I cannot thank staff enough for the excellent care given to my father during very confusing times.
I commend their hard work and dedication. The Rookery is like a home from home for my father as a resident but also us as a family. Very warm, welcoming and friendly. Rooms and communal areas are beautifully decorated,comfortable and suit the needs of each resident perfectly. There is a wide choice of food available on the weekly menu. My father thoroughly enjoys his meals and looks forward to the sounds of the tea trolley throughout the day!
Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you so much for taking the time and commenting on our service, as a team we are pleased that your experience has been positive and that dad has settled into his new home and that you are reassured that he is well cared for.

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Review from Sue P (Niece of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We go to visit my auntie in The Rookery every couple of months because we live in Llanelli. The home is lovely and the staff are very welcoming and very helpful. My auntie seems quite happy there although she has got dementia. She's got a nice room and says the food is very nice.
Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review our service it is really appreciated and we are pleased your visits and feedback have been positive.

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Review from Sarah E (Daughter of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad had been at The Rookery for a year, as he has recently passed away. I cannot compliment all staff for the part everyone played in making my dads stay wonderful. Dad was so happy and contented and it's all thanks to the kindness and hard work put in by all staff on a daily basis. Always kept
beautifully clean, well fed and everyone always had a smile for him, which I believe is very important. You will never know what a huge difference you made to dads life and to us all as a family!! I will forever be grateful to each and every one of you. Thank you so much
Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you Sarah for taking the time to write a lovely review at such a sad time. It gives us great pleasure knowing that dad and yourselves as a family were happy during his stay with us. It was an honor for us to care for such a lovely gentleman and thank you for choosing us to care for him.

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Review from Michael L (Husband of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review is simple. My wife has been well looked after for two and a half years. She is well-settled and cared for by compassionate staff. They all deserve any praise. I have complete confidence in the staff's ability to make my wife's daily life as pleasant as possible.
Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to leave a review and for your kind words, I will ensure your feedback is shared with the team.

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Review from Elaine H (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has recently been very poorly again and is completely bedbound. Rather than her go into hospital she has been cared for in The Rookery which we appreciate so much. She is kept comfortable, clean and looked after in an exemplary manner. We find comfort in the fact she is treated in this way and
couldn't ask for better. The staff also look after us as a family and for all these reasons we are extremely grateful.
Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review our service and provide such a lovely review, we try our best to keep residents at home within their surroundings and hospital admission is the last resort. Thank you for being so complementary about our service, the care to our residents is the most important part of our roles and also providing reassurance to you as a family.

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Review from Y R (Friend of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review to this care home is excellent. Care of nurses is next to none. Excellent caring of residents is number one in everything they do, involving in entertaining and craft making, and making that they are all looked after health wise.
Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to leave us a fantastic review, We are pleased you are happy with the service.

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Review from C J (Son of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good standard of care tailored to the individual's needs. Very responsive to changes in care and dietary needs. Staff work very hard to be approachable and trustworthy.
Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for your review, it means a lot to us as a team, we are pleased your experience has been positive.

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Review from Stuart T (Friend of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all very friendly, and we would like to thank them all for looking after our good friend.
Reply from Donna Francis, Regional Manager at The Rookery Care Home

Thank you Stuart for such a lovely review, i will ensure that the staff are made aware of your kind review.

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Review from Darren H (Friend of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff always helpful, respectful
Reply from Donna Francis, Regional Manager at The Rookery Care Home

Thank you Darren for such a positive review, I'll will ensure that the staff are aware of this lovely review.

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Review from Tina G (Daughter-in-law of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my mother-in-law has been here the staff have been very helpful happy and always about if you need anything. She seems very happy here and seem really settled.
Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to complete a review, I am pleased your experience of The Rookery has been positive and that staff are helpful and on hand when needed.

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Review from Lyndon P (Son of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am satisfied with the care that my mother is receiving. The facilities are good and the staff are also good.
My main concern is to do with the apparent lack of activities/entertainment for the resident. I have not seen any take place during the last 4 months. Otherwise, all good.
Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for your review, I am sorry you haven't seen activities when you have visited however I want to reassure you that we have a daily schedule that takes place throughout the week and on some weekends to celebrate certain festivities. Your mother is encouraged to take part in the activities however on occasions can refuse to join in which is down to her personal choice but she did come 3rd place in our recent St David's card making competition and had 1st prize in pancake tossing on Pancake day. Our monthly newsletters are sent out to families which captures some of the activities and events taken place that month. We are always grateful for feedback to improve our service and your feedback will be shared with the activities team.

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Review from Nigel B (Friend of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited this home for some time and the standard of care remains very good. It is a very happy and safe environment for everyone. Many thanks to the staff.
Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for reviewing our home. I am pleased your visits have been positive and that you can see we are a safe environment and a happy home which is what we aim to provide.

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Review from Kevin P (Son of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at The Rookery Care Home for two years and in that time we have had no concerns as a family. She is well looked after and we are kept well informed regarding her care.
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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for The Rookery Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.892 for The Rookery Care Home is calculated as follows: ( (505 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 558 Ratings = 4.892
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Rookery Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Rebecca

Rebecca Ray

Job Title: Home Manager Joined: 2018

My name is Rebecca and I am the Home Manager of The Rookery Care Home.
Welcome to our Carehome.co.uk profiles.


I have worked in the care industry for 25 years.
My career to date has been working within nursing and residential settings.


I am privileged to be part of The Rookery team and passionate about caring for the elderly.

Susan

Susan Woods

Job Title: Deputy Manager Joined: 2015

My name is Susan, I have been deputy manager for 3 years prior to this I was a senior care assistant at The Rookery since 2015.
I am proud to be part of the Rookery team and the care that we provide to our residents.

carly

carly Jones

Job Title: Senior Care Assistant Joined: 2013

My name is Carly I am a senior care assistant.
I started as a care assistant in 2013 and developed within the role to be a senior care assistant.
I love working with the elderly and find it very rewarding.

Neil

Neil Robins

Job Title: Chef Joined: 2010

I have worked in The Rookery since 2010.


I find my work at The Rookery very rewarding and it’s a pleasure to provide healthy, nutritious meals for the residents and their families.

Frequently Asked Questions about The Rookery Care Home

What types of Care is The Rookery Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Rookery Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at The Rookery Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Rookery Care Home to the centre of Ebbw Vale?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Rookery Care Home to verify any information. View our terms and conditions. The Rookery Care Home has an Enhanced Service - more info.