The Rookery Care Home

Queens Square, The Crescent, Ebbw Vale NP23 6EF
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9.8 160 Reviews
  • The Rookery Care Home, Ebbw Vale
Welcome to The Rookery Care Home, where a commitment to delivering exceptional care is evident every day. Nestled in a peaceful residential area in Ebbw Vale and surrounded by breath taking greenery, the purpose-built home offers a tranquil retreat for residents.

With 41 well-appointed bedrooms, including 37 en-suite rooms, The Rookery provides a comfortable and welcoming environment for all. Whether it's residential, dementia, or respite care, the highly trained team delivers personalised care tailored to the unique needs and preferences of each resident.

The Rookery believes in promoting an active and fulfilling lifestyle for residents. An extensive range of activities ensures there's something for everyone to enjoy, and the sensory garden provides a serene outdoor space where residents can relax and explore.

The team invites you to visit The Rookery Care Home and experience first hand the warmth and compassion that defines the community.
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Care Provided by The Rookery Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1308 – £1443
  • Self-Funded Residential Dementia Care: £1308 – £1443
  • RESPITE Self-Funded Residential Care: £1308 – £1443
  • RESPITE Self-Funded Residential Dementia Care: £1308 – £1443

These prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements.
Respite stays are for a minimum of a 3 week stay

The price(s) shown are provided by the care home. Contact The Rookery Care Home for full pricing details and T&Cs.

Contact The Rookery Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Rookery Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Rookery Care Ltd
  • Privately Owned

Person in Charge

  • Rebecca Ray (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (37)

Visiting

  • The Rookery Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.

Parking

  • The Rookery Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

The Rookery Care Home Reviews (160)

9.8

The Rookery Care Home has a Review Score of 9.8 (9.819) out of 10, based on 56 reviews in the last 2 years.
Over all time The Rookery Care Home has 160 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Rookery Care Home
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Total of 160, showing 1-20
Review from H P (Granddaughter of Resident) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nan has been in The Rookery for a year now. It is very comfortable for her and she thinks of it as her home which for us as a family is great comfort. Nan is an outdoor person and the garden was the main reason The Rookery was out first choice. I like that Nan is able to move around the home and
is not restricted to her unit as I know she would not like being confined to one place. Also we take Nan out frequently, but she is always pleased to return back to Rookery and when she sees the staff she has a smile on her face and hugs them as if she has been away for weeks. This is also a massive comfort to us as a family to know she likes the staff as much as the garden.
Reply from Susan Woods, Acting Manager at The Rookery Care HomeThank you for taking the time to write this review I agree we have a lovely garden and are please that residents are able to enjoy the outdoors as this is very important to them
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Review from Vincent P (Grandson of Resident) published on 15 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of the care home is that it is a very caring place the food + place itself is loveley my nan is very happy staying here and the clenleyness is very good. The carers are very patients and they do lots of activities with the residents. I would totaly recomend The Rookery to other people
looking for care for a loved one.
Reply from Susan Woods, Acting Manager at The Rookery Care HomeThank you for taking the time to write this glowing review I will be sure to pass on all your positive comments to all the staff
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Review from Katherine P (Sister of Resident) published on 15 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and myself visit this home twice a week, we visit my sister. We are always welcomed by friendly staff. We can see that my sister is well cared for. They have events often a recent one was animals which I have photos of my sister enjoying herself holding various animals.
Reply from Susan Woods, acting Manager at The Rookery Care HomeThank you so much for this 5* review I will be sure to pass these comments onto all the staff
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Review from Rebecca S (Daughter of Resident) published on 13 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Rookery is a fantastic care home. The staff are so friendly and professional. Mum is very happy here. The food is beautiful and we enjoyed having lunch with her.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for this 5* rating I will ensure all the staff are aware of your comments
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Review from Ruth J (Daughter of Resident) published on 13 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has lived at The Rookery 3 and a half years. She is very settled and loves it here. The staff are amazing with Mum and the family. They always keep us updated on everything. The care here is amazing. The activities are good, and my sister and I often come for a meal, the food is lovely. We also
enjoy attending events/parties with Mum, residents and other family and friends. This is lovely to have social events and to see everyone enjoy themselves.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you so much this review is outstanding I will make sure all the staff are aware
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Review from Alison H (Daughter of Resident) published on 8 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is so happy and contented here in The Rookery. She is cared for really well by all the team. My mother is a different person here. Thank you.
Reply from Rebecca Ray, Manager at The Rookery Care HomeWe can tell that mam is happy here at the Rookery and glad you feel she is well cared for.
I will pass these kind words on to the team
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Review from K M (Son of Resident) published on 8 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived at The Rookery three years this March and she has been cared for to the highest standard. The staff and management are always willing to listen to mine and my mothers questions and always accomodate our wishes. Nothing is too much trouble and the staff are always happy and always
interact with my mother listening to her stories of the past.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for taking time to write this review we are proud of the high standard that we keep I will pass this onto all staff
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Review from E H (Daughter of Resident) published on 2 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled in well and is throwing in the homely atmosphere of the home. The staff are friendly and caring.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for your 5* review and glad your mam has settled in well. I will pass on your kind words to the staff
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Review from A B (Daughter of Resident) published on 31 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident in The Rookery for 17 months. The difference it has made to mind and my families lives is unbelievable. I spend a lot of time with mam and deel like one of the family there. The staff go above and beyond and support us even when things are difficult. It has been an excellent
decision for us all especially mam.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for taking the time to write this review I will pass on your kind words to the rest of the team I m glad we make you feel like family here
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Review from L W (Daughter of Resident) published on 25 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
February was the 8th month that mum has been a resident at The Rookery and she continues to settle in really well. The staff are very kind and patient with ehr and she very often comments to me that they are brilliant. She is very happy with the meals and looks forward to them. Communication from the
staff is very good. If mum is unwell, they notify me as soon as they can.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for the lovely review, i will ensure that the staff are made aware of your review.
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Review from Tom M (Son of Resident) published on 25 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is in her element at The Rookery the daily interaction with other residents who she has become very fond of + quickly made new friends. The residents take part in daily activities which keep her mind active + focussed + she thoroughly enjoys participating. Since moving mum into The Rookery
has given me peace of mind that her safety + wellbeing is in very good hands.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you Tom for your lovely review, I will pass your comments onto the staff.
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Review from Glyn S (Son of Resident) published on 13 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been living at the home since July last year, and we couldn't be happier with the care he receives. He gets on really well with all the carers, who treat him with kindness, patience, and genuine warmth. He's supported with whatever he needs, including washing and dressing, and nothing ever
feels too much trouble for the staff. As a family, it gives us real comfort knowing he's safe, well looked after, and surrounded by people who care about him. We're very grateful for everything the team does.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you Glyn for your excellent review, I will ensure that the team are fully aware of your kind words.
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Review from Debbie B (Daughter of Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident of the Rookery since September 2025. They have gone above and beyond to welcome mum. She is very much loved and cared for by the staff. Senior staff continuously contact us with updates on mums health. The food is lovely, great menus, good wholesome cooking.
Thank you to all
involved.
Debbie
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you so much for taking the time to write this glowing review im glad your mam is settled and you are happy with her care
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Review from M D (Son of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot compliment highly, enough about the care afforded to my mother by the brilliant and caring staff. All the care and attention is generous and excellent. I cannot say enough about how grateful we are for such excellent care. Forever grateful.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for your kind words, i will ensure that the staff are aware of your review.
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Review from P J (Daughter of Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care home has recently been redecorated downstairs and the residents have a lovely lounge, bedrooms are lovely and it makes visiting a pleasant experience for them. Upstairs is very poor and in desperate need of the same care and upgrade. The residents pay the same amount of fees and are being neglated
of the same living conditions. Upstairs the residents have very little activities and stimulations to keep them happy + engaged. More could be done to change that.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for your review, we apricate your feedback. As you are aware there has been a huge amount of investment in the home in the last year which has taken several months to minimise the disruption to the resident's and we apricate that we now need to focus on the first floor.
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Review from C M (Friend of Resident) published on 5 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A is well looked after by all staff. She is comfortable, seems settled. She is happy.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for taking the time to write this review your friend is very happy comfortable and settled
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Review from Beverley S (Daughter-in-law of Resident) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Rookery Care Home has been the best thing for my mother-in-law. The care is excellent! The food is good and tea is provided throughout the day. There are a lot of activities, which you can choose to take part or not.
My mother-in-law is happy and comfortable. I cannot thank the staff enough for
the care and warmth they provide daily.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for this review I'm glad that your mother-in-law has settled at the care home we are are proud of the care we provide and I will pass on your kind words to all the staff
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Review from D W (Niece of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care of The Rookery is exemplary. The staff are kind, understanding and very aware of the residents needs. The home is beautifully presented and the catering is excellent. Thank you to all the team.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you so much.
We are very proud of our home and the kind staff.
You are correct they are all aware of the residents needs I will pass on to the catering staff your excellent positive comment regarding the catering
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Review from Vicky S (Granddaughter of Resident) published on 28 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing care facility. All staff are wonderful and caring. I feel confident that my nan is well looked after.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for taking the time to submit this review I will pass on your kind comments to the staff
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Review from L P (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been moved from her home to 2 different warden controlled accommodation properties where mum struggled to look after herself and relied 90% on me. Since mum moved into The Rookery she is so happy and well cared for. I could not thank all the staff for what they do and the genuine love they
show my mum and all her fellow residents. Thank you to all of the staff for relieving the pressure on me and making mum smile.
Reply from Rebecca Ray, Manager at The Rookery Care HomeI'm glad mum is now settled and no longer needs to struggle to look after herself. Mum is happy here at the Rookery. I will pass this review onto all the team
Thank You
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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for The Rookery Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 56 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.819 for The Rookery Care Home is calculated as follows: ( (568 Excellents x 5) + (82 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 667 Ratings = 4.819
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Rookery Care Home is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 55 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Rebecca

Rebecca Ray

Job Title: Home Manager Joined: 2018

My name is Rebecca and I am the Home Manager of The Rookery Care Home.
Welcome to our Carehome.co.uk profiles.


I have worked in the care industry for 25 years.
My career to date has been working within nursing and residential settings.


I am privileged to be part of The Rookery team and passionate about caring for the elderly.

Susan

Susan Woods

Job Title: Deputy Manager Joined: 2015

My name is Susan, I have been deputy manager for 3 years prior to this I was a senior care assistant at The Rookery since 2015.
I am proud to be part of the Rookery team and the care that we provide to our residents.

carly

carly Jones

Job Title: Senior Care Assistant Joined: 2013

My name is Carly I am a senior care assistant.
I started as a care assistant in 2013 and developed within the role to be a senior care assistant.
I love working with the elderly and find it very rewarding.

Neil

Neil Robins

Job Title: Chef Joined: 2010

I have worked in The Rookery since 2010.


I find my work at The Rookery very rewarding and it’s a pleasure to provide healthy, nutritious meals for the residents and their families.

Frequently Asked Questions about The Rookery Care Home

What types of Care is The Rookery Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Rookery Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at The Rookery Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Rookery Care Home to the centre of Ebbw Vale?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Rookery Care Home to verify any information. View our terms and conditions. The Rookery Care Home has an Enhanced Service - more info.