The Rookery Care Home

My mum has been living at The Rookery for 4 months and my sister and I are delighted with the care she receives. The carers treat the residents with respect and dignity but also with genuine affection. Care is taken to dress the residents carefully in clothes that are clean and well matched with jewellery, if that is required. Carers speak kindly to residents, explaining things that residents find difficult to understand. Carers join in activities and encourage residents to sing, dance etc whatever the activity demands. I would wholeheartedly recommend The Rookery to anyone looking for somewhere to care for their relative - it gives peace of mind.

Our experience has been positive with good feedback from staff. The Rookery is well maintained and very clean. The staff are friendly and caring. Overall a good experience.

I visit my mother on a regular basis and like the fact visitors are welcome unannounced at anytime. The staff are always welcoming and treat all residents with care and respect. My mother usually has a carer with her or is busy in a group activity. Her appearance is always immaculate and I can't fault the standard of cleanliness of the home - her room and all areas are spotless. The staff are amazing - patient, kind - I can't speak highly enough of them. My mother has settled in very quickly and is happy and very settled - a great relief after past experiences in other homes.

I find this home very friendly, staff very helpful and obliging. We are pleased with the care my brother is getting and he is very happy here. From my point of view there are no problems and I want to that all concerned.

Its a pleasure to visit the Rookery where staff are very friendly and we are always made welcome. Its good to see my brother in law smiling when we arrive and know he is well looked after. The Rookery is a lovely environment to come into and thanks must go to all concerned.

The level of care is good.

My mother has been resident at the home for 11 months. Apprehensions about nursing homes prior to this have been well and truly dispelled as the care here is excellent with individual staff going beyond what is their job.

Excellent care. Staff very helpful and friendly.

I could write lots but will simply say, they show kindness in everything they do.

Kind, friendly staff who make both residents and their families feel at home. Great program of events and activities provided daily. Stimulating environment, love the themed corridors with plenty to interest all residents and lovely talking points. The manager and all staff have been extremely helpful, knowledgeable and grounded. I wouldn't want my grandmother to be anywhere else. We are both elated and relieved that a room was available in our time of need in this much sought after facility. Thank you.

I am only able to visit my grandmother occasionally as i live some distance away. When i have visited her she has appeared well cared for and seemed to have a good rapport with the staff.

When i visit my mother-in-law at The Rookery, which is approximately once in two to three weeks, she always appears to be well cared for. The staff are always very pleasant when i visit.

Well run establishment with excellent/caring staff.

Overall very please with everything and would certainly recommend.

Mum is very happy. Assistance and keep offered. Very good.

Always clean and tidy. Very friendly obliging. My relative is always kept clean and is very happy.

I feel as if the level of care is really good.

I like that i can visit without prior appointment needed. The staff are always pleasant and helpful. Best of all my mother says how good it is to be in the care of those at The Rookery.

The care my brother has received has been excellent. The carers have a gentle non threatening attitude and display a loving and nurturing manner towards the patient. Relatives are treated with utmost professionalism, and are actively welcomed. Any concerns I have had are listened to and acted on promptly. The room could be bigger and the bed slightly larger for a 18st male, that is my one and only complaint, which is being dealt with.

As time went by and her personality changed, as a result of her dementia, her behaviour became more difficult, but the staff dealt with all problems with great care.