The Rookery Care Home

Queens Square, The Crescent, Ebbw Vale NP23 6EF
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9.9 135 Reviews
  • The Rookery Care Home, Ebbw Vale
Welcome to The Rookery Care Home, where a commitment to delivering exceptional care is evident every day. Nestled in a peaceful residential area in Ebbw Vale and surrounded by breath taking greenery, the purpose-built home offers a tranquil retreat for residents.

With 41 well-appointed bedrooms, including 37 en-suite rooms, The Rookery provides a comfortable and welcoming environment for all. Whether it's residential, dementia, or respite care, the highly trained team delivers personalised care tailored to the unique needs and preferences of each resident.

The Rookery believes in promoting an active and fulfilling lifestyle for residents. An extensive range of activities ensures there's something for everyone to enjoy, and the sensory garden provides a serene outdoor space where residents can relax and explore.

The team invites you to visit The Rookery Care Home and experience first hand the warmth and compassion that defines the community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1308 – £1443
  • Self-Funded Residential Dementia Care: £1308 – £1443
  • RESPITE Self-Funded Residential Care: £1308 – £1443
  • RESPITE Self-Funded Residential Dementia Care: £1308 – £1443

These prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements.
Respite stays are for a minimum of a 3 week stay

These prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Rookery Care Ltd

Person in charge

  • Rebecca Ray (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (37)

Visiting

  • The Rookery Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.

Parking

  • The Rookery Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

The Rookery Care Home Reviews (135)

Total of 135, showing 21-40
9.9

The Rookery Care Home has a Review Score of 9.9 (9.870) out of 10, based on 50 reviews in the last 2 years. Over all time The Rookery Care Home has 135 reviews.

Overall Experience

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Date Published

135
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Review from Jane A (Daughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has settled well.
She is well looked after, enjoys the company of the carers, enjoys the food. She always looks clean and cared for. Her health and happiness have definitely improved as she now has 24/7 care

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review our service. I am pleased your feedback has been positive and that your mam has settled in well and that her health and happiness has improved since residing here.

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Review from C M (Daughter-in-law of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The first moment I set foot through the door the staff there were polite and helpful. They showed me around as my mother-in-law was going to stay there. It was clean and well looked after. I spoke to other residents and all seemed happy and well cared for. Lots of activities for them. Arts and crafts.
Fetes and singers in the evening. My mother-in-law was there a few weeks, this was the first time that she felt relaxed, safe and cared for. She said the food was lovely and couldn't ask for better people looking after her. Nothing was too much trouble, they had time to spend with her. Would personally like to thank the deputy manager, senior care assistant and two other staff members as they were the ones who spent the most time with her. For the amazing care that they gave her. We felt at ease when she was in their care. Also the others that were there for her also. My mother-in-law was only there a few weeks but they were really happy for her. Would recommend this home. 5 stars for everything. Thank you from both of us.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for providing such lovely feedback, I am pleased that your mother-in-law was settled and happy during the short time she spent with us and that you as a family were also happy with the care and service we provided. I will ensure your feedback is shared with The Rookery team.

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Review from D C (Daughter-in-law of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Speaking on behalf of myself and the rest of the family. I cannot praise the staff and management enough. The loving care they have shown my mother-in-law has been amazing and the carers are very special people. Their care has also extended to the family and we will be eternally grateful for their love
and support during a very difficult time. Thank you all.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to leave such a lovely review, I am pleased that you were happy with the care provided and that you as a family felt supported during this sad time, it was a pleasure to care for your mother-in-law, thank you for your lovely words.

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Review from Karen D (Daughter-in-law of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law recently passed away at the age of 102. She was a resident at the Rookery Care Home since February 2021. We have been more than happy with the excellent care she received throughout this period.
As her health gradually declined over the past few months, she was treated with kindness
and patience and no effort was spared in ensuring that she was made as comfortable as possible.
Mention must also be made regarding housekeeping at The Rookery. Her room and personal belongings have always been immaculately kept and she repeatedly enthused about her 'lovely meals'.
In conclusion, the family would like to express their thanks and appreciation to everyone involved in the care of my mother-in-law.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review us. It has been a privilege to care for your mother-in-law, I am glad your experiences have been positive, I will ensure your feedback is shared with the team.

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Review from J W (Friend of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my neighbour/friend at The Rookery. The outside of the building is very inviting. The staff are very friendly and helpful. The rooms and surroundings are clean and very nicely set out.
He told me how caring everyone was (I could see this for myself whilst visiting).
I was very impressed
with everyone and everything I saw. I would recommend visiting if a relative needs care.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review our home, I am pleased your visit was positive and your friend enjoyed his stay with us. Your feedback will be shared amongst the Rookery team.

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Review from A I (Daughter of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live abroad and this is the first opportunity I've had to visit my mum since she came to live at The Rookery. My first impression was that the home was clean, fresh and inviting. I was greeted warmly by the staff and spent several hours a day in a row visiting Mum and observing the day-to-day operations.
I was never made to feel uncomfortable or a burden. The staff are extremely professional and genuinely caring and compassionate to all the residents no matter how difficult or tedious the task at hand. The level of care my mum is receiving is far above my expectations. I cannot thank the staff enough for all they do for my mum and the other residents, and for easing any worries I had about Mum's care and well being.

Reply from Donna Francis, Regional Manager at The Rookery Care Home

Thank you for such a positive review, we are glad that you find the home staff to be kind and caring. I will pass your review onto the staff who I know will be delighted.

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Review from Beth D (Daughter of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In March my father moved into The Rookery Residential Home in Ebbwvale.
A normal day for my Dad, after he gets up in the morning he is assisted with a shower. He is dressing in clean clothes. He is then taken to the dining room for breakfast which can be cereal or a warm breakfast.
After breakfast,
there are options for activities but by this time Dad often has a cup of tea and a nap. While all this is going on his bed is stripped and his room is thoroughly cleaned it smells so fresh all the time.
Dad is brought drinks roughly every 1 1/2 hours hot and cold drinks that he is encouraged to drink. They have a cooked lunch and a lovely pudding.
After lunch Dad usually gets involved with the activities, he is always very proud of what he has made. Since my Dad has been there he has needed to see the doctor twice and each time it’s been arranged in a timely manner. As a family, we are so impressed with the wonderful care my Dad is given.
I highly recommend this care home.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for your lovely review I am so pleased that Dad has settled in well and that both you and Dad are happy with the care and service that we provide. I will ensure your review is shared with the team.

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Review from J L (Daughter of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam entered the Rookery early in January 2024. Took a short while for her to settle. The staff did and still do everything they can to help and reassure her, whatever the time, day or night. We ring every day and if needs be they ring me for a chat with Mam. They are quick to pick up if there is a medical
problem and get it sorted straight away. We as a family are very grateful to all the staff.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review us. I am so pleased that Mam has settled in and that you are happy with the care and support provided by us as a team. Thank you for choosing us to care for Mam.

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Review from K P (Granddaughter of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are very kind to my nan. I hated the thought of my nan being in there for Christmas, to be honest, but they made it so fabulous for her, I'm so grateful for everything they do. The decorations, parties, making sure everyone was included - just brilliant.

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Review from Steve P (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s a traumatic experience when your loved ones can no longer manage to live without full care. It is comforting, however, to know that there are places like this that can provide a safe and caring environment. The range of activities provided to stimulate and entertain residents is marvellous. The
rooms are very nice and it is set in a nice area with a lovely garden. The food is great and between meals, there is regular tea and biscuits and cakes. Most importantly, the care is excellent. Residents have priority access to doctors and dentists which is much harder at home. The staff are lovely and build a genuine bond and rapport with the residents. One of my mother’s carers returned to work early, following an operation, because she was concerned my mother would be distressed by her absence. I don’t think my mother would be alive now if she didn’t have the care she has here. Sadly, her needs are beyond what the family can provide so I am thankful for this place.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review us, I am delighted to hear such wonderful comments. As a team, we strive to maintain high standards for everyone within our care. It's valuable that residents have the home-from-home experience which we aim to create, I am pleased that Mam has settled here at The Rookery and you, as a family, are reassured.

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Review from Janett J (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have nothing at all to complain about with The Rookery Care Home. The staff are always so welcoming to people visiting. Our mother was always treated with care, love, respect and dignity. The staff are all amazing. The activities they provide are great and when it ever came to a health
issue, the staff would always inform us.
There should most definitely be more homes like this.
The Rookery is an excellent example of how to care and treat the residents.
During my mother's last days at The Rookery, the staff were there for us, as a family, and our mother. Nothing was too much for them.
I will 100% recommend The Rookery.
Thank you to everyone for all you done for our mother.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you so much for your lovely review, I am glad you felt supported during the difficult times when Mam was poorly, thankfully, prior to this, Mam was able to enjoy and take part in a range of activities, made friends and felt at home with us. We miss Mam and family dearly.

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Review from R S (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at The Rookery Care Home provide my mum with the care she requires in a dignified and professional manner. They are extremely caring and also very friendly to residents and their visitors. My mum recently had to go into hospital and the support given to my mum and her daughters was outstanding.
On her return, the greeting she received was beautiful. You could tell my mum was glad to be home. Changes to her care needs were met immediately. I can't thank the staff enough for the love and care given to my mum.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for reviewing our home. It's always sad when a resident goes into hospital but is great when they return home. I am so pleased Mam had a warm welcome and that she was happy to be home. We missed her.

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Review from Beverley S (Mother-in-law of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into The Rookery Care Home in August 2023.
The staff are incredible, so caring and very friendly. I feel confident my mother-in-law is receiving the best care possible. If there are any problems or any changes in her condition, I will receive a call and this will be discussed.
I feel very consulted about anything to do with my mother-in-law's well-being.
We were so grateful to find The Rookery and will recommend the care home to anyone who has loved ones who need to be cared for.
I want to thank management and all the staff for what you all do!

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you so much for taking the time to write such a fantastic review. As a team, we take pride in the work we do and it's always lovely to hear such wonderful feedback, I am so happy that your experience has been so positive, thank you for choosing us to care for your mother-in-law.

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Review from Jason H (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since day one, when myself and my family visited The Rookery Care Home for a visit before my mother was admitted, the staff have been nothing short of exceptional, friendly, helpful, understanding and sympathetic. My mother became a resident in March 2023 and has been looked after with outstanding care.
The staff are all very approachable and always reply to any questions with full and detailed feedback. I, personally, couldn't be happier or feel safer in the knowledge that my mother is being looked after 24 hours a day by such professional and caring people.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for writing such a wonderful review, I am so pleased that you are happy with the service we provide, it's important to us that families are kept updated and remain fully involved. I am glad that you have the reassurance that Mam is safe and well cared for.

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Review from H C (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I last visited my mother, she was happy and very active. The staff are always very helpful and update me with her care plans etc, One of the staff took time to have a long chat with me about Mum which was lovely. As Mum's dementia progresses and her attention span is very short, it's difficult
to have a conversation with her now and I felt there were only fleeting moments when she recognised me.
I am always updated if there is any change in my mother's condition very quickly and they involve me in her care where possible.
I only have praise for The Rookery Care Home and their staff, we, as a family, feel blessed that our mother is in such a caring and homely environment. We would recommend any family to really consider The Rookery if they need care for their relative.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for your lovely review, it's important that families are updated with changes and kept fully involved, I am pleased to hear that this is the service you have received, thank you for choosing us to care for Mam.

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Review from Teresa P (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at The Rookery Care Home since 18th July 2023. He suffers with vascular dementia/Alzheimer's and degenerative macular disease plus numerous other ailments.
I and the rest of the family always worried whether he would settle, especially being that it was a different environment
to what he was used to. I can totally, 100% say we had no need to worry. The staff are wonderful, not only to their residents but to their families. Nothing is too much trouble, they keep you informed with regard to anything that concerns Dad. Knowing that he is so well looked after and that he is happy where he is removes a lot of the stress from myself and the rest of the family. The Rookery staff are so approachable and nothing is too much trouble for them.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for leaving such a wonderful review, I am so pleased your experience of The Rookery has been so positive, I will ensure your review is shared throughout the team.

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Review from Amy L (Granddaughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff members at the care home are incredibly attentive and compassionate, providing great care to all residents.
The rooms are spacious, clean and comfortable, creating a homely and welcoming environment. The common areas are well-maintained and offer a variety of activities and amenities for
residents to enjoy.
The care home truly values the well-being of its residents and provides personalised care and support, taking the time to get to know each resident on a personal level. It is evident that they genuinely care about the happiness and quality of life of each resident.
My grandmother is in good hands and she is happy overall, receiving the care and support she deserves.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thanks for completing a review for The Rookery. We love our home and take pride in the work we do. It is good to know that you are happy with the care provided to your grandmother and are supported as a family.

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Review from Kenneth M (Son of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my mam's care. No concerns at all. The food is excellent. The staff are brilliant with my mam. I know that she is being cared for to a very good standard. Our family feel very welcomed and nothing is too much for the staff.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review us and sharing your positive experiences. It's extremely important to us that family are welcomed and have trust in us to care for their loved ones.

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Review from Stephen D (Son of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the manager and staff of The Rookery Care Home. The high standard of care and attention that my mother receives is second to none. We are always promptly informed of any health issues that have arisen and have been kept abreast of treatments needed.
Finally, I must mention
that her room is always clean and tidy, which is a credit to the housekeeping staff.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for leaving such a wonderful review, I am so pleased your experience of The Rookery has been so positive, I will ensure your review is shared throughout the team.

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Review from Lauren J (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, very considerate and caring. My mother has settled in well there thanks to them. The home, itself, is clean and food always looks appetising. I cannot thank them enough for looking after my mother so well.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for your review, the team work hard to ensure residents are happy and comfortable and the home is presentable.
I am glad your experience has been so positive.

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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for The Rookery Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for The Rookery Care Home is calculated as follows: ( (525 Excellents x 5) + (58 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 592 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Rookery Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (1)

Meet the Team (4)

Rebecca

Rebecca Ray

Job Title: Home Manager

Joined: 2018

My name is Rebecca and I am the Home Manager of The Rookery Care Home.
Welcome to our Carehome.co.uk profiles.


I have worked in the care industry for 25 years.
My career to date has been working within nursing and residential settings.


I am privileged to be part of The Rookery team and passionate about caring for the elderly.

Susan

Susan Woods

Job Title: Deputy Manager

Joined: 2015

My name is Susan, I have been deputy manager for 3 years prior to this I was a senior care assistant at The Rookery since 2015.
I am proud to be part of the Rookery team and the care that we provide to our residents.

carly

carly Jones

Job Title: Senior Care Assistant

Joined: 2013

My name is Carly I am a senior care assistant.
I started as a care assistant in 2013 and developed within the role to be a senior care assistant.
I love working with the elderly and find it very rewarding.

Neil

Neil Robins

Job Title: Chef

Joined: 2010

I have worked in The Rookery since 2010.


I find my work at The Rookery very rewarding and it’s a pleasure to provide healthy, nutritious meals for the residents and their families.

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