The Rookery Care Home

Queens Square, The Crescent, Ebbw Vale NP23 6EF
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9.8 160 Reviews
  • The Rookery Care Home, Ebbw Vale
Welcome to The Rookery Care Home, where a commitment to delivering exceptional care is evident every day. Nestled in a peaceful residential area in Ebbw Vale and surrounded by breath taking greenery, the purpose-built home offers a tranquil retreat for residents.

With 41 well-appointed bedrooms, including 37 en-suite rooms, The Rookery provides a comfortable and welcoming environment for all. Whether it's residential, dementia, or respite care, the highly trained team delivers personalised care tailored to the unique needs and preferences of each resident.

The Rookery believes in promoting an active and fulfilling lifestyle for residents. An extensive range of activities ensures there's something for everyone to enjoy, and the sensory garden provides a serene outdoor space where residents can relax and explore.

The team invites you to visit The Rookery Care Home and experience first hand the warmth and compassion that defines the community.
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Care Provided by The Rookery Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1308 – £1443
  • Self-Funded Residential Dementia Care: £1308 – £1443
  • RESPITE Self-Funded Residential Care: £1308 – £1443
  • RESPITE Self-Funded Residential Dementia Care: £1308 – £1443

These prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements.
Respite stays are for a minimum of a 3 week stay

The price(s) shown are provided by the care home. Contact The Rookery Care Home for full pricing details and T&Cs.

Contact The Rookery Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Rookery Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Rookery Care Ltd
  • Privately Owned

Person in Charge

  • Rebecca Ray (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (37)

Visiting

  • The Rookery Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.

Parking

  • The Rookery Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

The Rookery Care Home Reviews (160)

9.8

The Rookery Care Home has a Review Score of 9.8 (9.819) out of 10, based on 56 reviews in the last 2 years.
Over all time The Rookery Care Home has 160 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Rookery Care Home
  • 60
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  • 5
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Total of 160, showing 21-40
Review from Andrew D (Son of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Awesome
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for marking us 5*
I didn't have you down as a man of few words but we will take awesome as a Huge complement
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Review from Lesley B (Daughter of Resident) published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend The Rookery to others. My mum has been in The Rookery for 15 years. She is compasmentis and is able to relate well. Her room is cleaned daily and food offered is to suit her needs ie: she has no teeth and is blind, so cut up + soft food + the kitchen provide regular alternatives to
daily menu as she cant chew + dislikes meat. I can phone + speak to her, they pass on messages, they respest her privacy when entry her room with eg: meds. I can convese with staff re her changing needs, they look to ways to adapt ie: different matters
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for taking the time to write this review its good to know that mam has been happy here for 15 years and we can accommodate with all her needs
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Review from Paul S (Son of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm so glad that my mother is in The Rookery everything there is good she can stay in her room if she wants, also go to the lounge if she wishes the care she is receiving is excellent the staff are so nice and friendly.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for taking the time to write this review This is your mams home and we will do all we can to keep her happy.
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Review from Lisa E (Niece of Resident) published on 11 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of The Rookery Care Home is soon as you walk in there the staff and carers are all very welcoming and greet you with a smile. They are all so lovely, kind, and very helpful. They can't do enough for you with anything. They all have a long, kind, gentle, caring way with the patients, and
it's lovely to see. When I visit my auntie she is always so happy. The Rookery Care Home is well decorated and clean. The food is lovely, and I have seen the patients always have plenty. It's a wonderful care home with a wonderful atmosphere. Plenty of activities for patients to do every day.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for taking the time to write this glowing review its lovely to hear this and I will defiantly pass these kind words onto all the staff
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Review from A P (Son of Resident) published on 11 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for taking time to write this review and your positive feed back
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Review from Lyndon P (Son of Resident) published on 11 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the way the Rookery is run. Suits all the needs of my mother.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for taking the time to fill in this review and for the positive feed back regarding your mams placement her at the Rookery
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Review from A H (Niece of Resident) published on 7 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My own experience while visiting my aunt is as;
Excellent in every respect.
Staff are very pleasant.
Plenty of respect from staff at all times.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for taking the time to reply I will pass this on to the staff (excellent in every respect) I agree they are very pleasant we have a good team here
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Review from Mike P (Husband of Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, no issues, good care provided & very well looked after. It would be nice for upstairs to have some more activities. Staff are all lovely & caring.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for taking the time to write this review I will pass on your kind words to the staff
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Review from Carole P (Daughter of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother recently passed away at The Rookery - she chose to end her days there and not go into hospital. The staff were respectful to her and very kind to her family. I have no negative remarks to make just kind regards.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for taking the time to write this review. It was a pleasure to care for your mother and you as a family. I will pass this message on to the staff.
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Review from E K (Friend of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend loved The Rookery. She thought it was like a 5* Hotel. She was taken into hospital in for few weeks. Her care was not very good, she missed The Rookery her home. When the end of life was put in place. We were so determined to get her home. We finally got her home on Friday evening, she was
so well looked after, comfortable, happy. The care was amazing for her from all staff. She passed away on Tuesday in her happy place.
Reply from Susan Woods, Manager at The Rookery Care HomeThank you for this lovely review we are so pleased that your friend thought we were like a 5* hotel was able to return to us and she was able to have her family and friends around her in her last days.
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Review from L M (Sister of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support given to my sister was excellent. She was very happy at The Rookery for 14 months. The staff were so kind to her and everyone liked her and she liked them. She passed away there and spent her final few days there after leaving a local hospital. So pleased she was at the care home
for her final days. She was very well care for there.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for taking the time to write this review as I know this is a very sad time for you all. We are glad your sister was happy with us and so glad we we able to nurse her until her final days.
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Review from J F (Nephew of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visit my aunt at the home, I am pleased to see she is happy, content and well looked after.
Reply from Susan Woods, Acting Manager at The Rookery Care HomeThank you for taking the time to write this review sorry for the late reply as I've been on holidays I'm so sorry for your loss your aunt was happy and so pleased when her room was decorated
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Review from C H (Relative of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at the care home are always friendly and efficient. Nothing is too much for them.
They obviously take pride in their jobs, and the people staying here seem happy and settled.


I wouldn't hesitate to recommend The Rookery Care Home

Reply from Susan Woods, Acting Manager at The Rookery Care HomeThank you for this glowing review. We all take pride in the work that we do at the Rookery. Thank you for the comment that you wouldn't hesitate to recommend the Care home that's lovely to hear from Family
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Review from Kevin B (Son of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean and tidy home, staff are very helpful.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for taking the time to complete a review, I am pleased your experience has been positive.
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Review from Melanie B (Daughter of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After losing my mother last year, it became clear that my father, who has alzeheimers required specialist care and could no longer live at home. My father moved into The Rookery care home December 2024. I cannot thank staff enough for the excellent care given to my father during very confusing times.
I commend their hard work and dedication. The Rookery is like a home from home for my father as a resident but also us as a family. Very warm, welcoming and friendly. Rooms and communal areas are beautifully decorated,comfortable and suit the needs of each resident perfectly. There is a wide choice of food available on the weekly menu. My father thoroughly enjoys his meals and looks forward to the sounds of the tea trolley throughout the day!
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you so much for taking the time and commenting on our service, as a team we are pleased that your experience has been positive and that dad has settled into his new home and that you are reassured that he is well cared for.
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Review from Sue P (Niece of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We go to visit my auntie in The Rookery every couple of months because we live in Llanelli. The home is lovely and the staff are very welcoming and very helpful. My auntie seems quite happy there although she has got dementia. She's got a nice room and says the food is very nice.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for taking the time to review our service it is really appreciated and we are pleased your visits and feedback have been positive.
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Review from Sarah E (Daughter of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad had been at The Rookery for a year, as he has recently passed away. I cannot compliment all staff for the part everyone played in making my dads stay wonderful. Dad was so happy and contented and it's all thanks to the kindness and hard work put in by all staff on a daily basis. Always kept
beautifully clean, well fed and everyone always had a smile for him, which I believe is very important. You will never know what a huge difference you made to dads life and to us all as a family!! I will forever be grateful to each and every one of you. Thank you so much
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you Sarah for taking the time to write a lovely review at such a sad time. It gives us great pleasure knowing that dad and yourselves as a family were happy during his stay with us. It was an honor for us to care for such a lovely gentleman and thank you for choosing us to care for him.
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Review from Michael L (Husband of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review is simple. My wife has been well looked after for two and a half years. She is well-settled and cared for by compassionate staff. They all deserve any praise. I have complete confidence in the staff's ability to make my wife's daily life as pleasant as possible.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for taking the time to leave a review and for your kind words, I will ensure your feedback is shared with the team.
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Review from Elaine H (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has recently been very poorly again and is completely bedbound. Rather than her go into hospital she has been cared for in The Rookery which we appreciate so much. She is kept comfortable, clean and looked after in an exemplary manner. We find comfort in the fact she is treated in this way and
couldn't ask for better. The staff also look after us as a family and for all these reasons we are extremely grateful.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for taking the time to review our service and provide such a lovely review, we try our best to keep residents at home within their surroundings and hospital admission is the last resort. Thank you for being so complementary about our service, the care to our residents is the most important part of our roles and also providing reassurance to you as a family.
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Review from Y R (Friend of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review to this care home is excellent. Care of nurses is next to none. Excellent caring of residents is number one in everything they do, involving in entertaining and craft making, and making that they are all looked after health wise.
Reply from Rebecca Ray, Manager at The Rookery Care HomeThank you for taking the time to leave us a fantastic review, We are pleased you are happy with the service.
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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for The Rookery Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 56 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.819 for The Rookery Care Home is calculated as follows: ( (568 Excellents x 5) + (82 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 667 Ratings = 4.819
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Rookery Care Home is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 55 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Rebecca

Rebecca Ray

Job Title: Home Manager Joined: 2018

My name is Rebecca and I am the Home Manager of The Rookery Care Home.
Welcome to our Carehome.co.uk profiles.


I have worked in the care industry for 25 years.
My career to date has been working within nursing and residential settings.


I am privileged to be part of The Rookery team and passionate about caring for the elderly.

Susan

Susan Woods

Job Title: Deputy Manager Joined: 2015

My name is Susan, I have been deputy manager for 3 years prior to this I was a senior care assistant at The Rookery since 2015.
I am proud to be part of the Rookery team and the care that we provide to our residents.

carly

carly Jones

Job Title: Senior Care Assistant Joined: 2013

My name is Carly I am a senior care assistant.
I started as a care assistant in 2013 and developed within the role to be a senior care assistant.
I love working with the elderly and find it very rewarding.

Neil

Neil Robins

Job Title: Chef Joined: 2010

I have worked in The Rookery since 2010.


I find my work at The Rookery very rewarding and it’s a pleasure to provide healthy, nutritious meals for the residents and their families.

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