The Rookery Care Home

I live abroad and this is the first opportunity I've had to visit my mum since she came to live at The Rookery. My first impression was that the home was clean, fresh and inviting. I was greeted warmly by the staff and spent several hours a day in a row visiting Mum and observing the day-to-day operations. I was never made to feel uncomfortable or a burden. The staff are extremely professional and genuinely caring and compassionate to all the residents no matter how difficult or tedious the task at hand. The level of care my mum is receiving is far above my expectations. I cannot thank the staff enough for all they do for my mum and the other residents, and for easing any worries I had about Mum's care and well being.

I highly recommend this care home.

Mam entered the Rookery early in January 2024. Took a short while for her to settle. The staff did and still do everything they can to help and reassure her, whatever the time, day or night. We ring every day and if needs be they ring me for a chat with Mam. They are quick to pick up if there is a medical problem and get it sorted straight away. We as a family are very grateful to all the staff.

Carers are very kind to my nan. I hated the thought of my nan being in there for Christmas, to be honest, but they made it so fabulous for her, I'm so grateful for everything they do. The decorations, parties, making sure everyone was included - just brilliant.

It’s a traumatic experience when your loved ones can no longer manage to live without full care. It is comforting, however, to know that there are places like this that can provide a safe and caring environment. The range of activities provided to stimulate and entertain residents is marvellous. The rooms are very nice and it is set in a nice area with a lovely garden. The food is great and between meals, there is regular tea and biscuits and cakes. Most importantly, the care is excellent. Residents have priority access to doctors and dentists which is much harder at home. The staff are lovely and build a genuine bond and rapport with the residents. One of my mother’s carers returned to work early, following an operation, because she was concerned my mother would be distressed by her absence. I don’t think my mother would be alive now if she didn’t have the care she has here. Sadly, her needs are beyond what the family can provide so I am thankful for this place.

Thank you to everyone for all you done for our mother.

Since day one, when myself and my family visited The Rookery Care Home for a visit before my mother was admitted, the staff have been nothing short of exceptional, friendly, helpful, understanding and sympathetic. My mother became a resident in March 2023 and has been looked after with outstanding care. The staff are all very approachable and always reply to any questions with full and detailed feedback. I, personally, couldn't be happier or feel safer in the knowledge that my mother is being looked after 24 hours a day by such professional and caring people.

I only have praise for The Rookery Care Home and their staff, we, as a family, feel blessed that our mother is in such a caring and homely environment. We would recommend any family to really consider The Rookery if they need care for their relative.

My grandmother is in good hands and she is happy overall, receiving the care and support she deserves.

Finally, I must mention that her room is always clean and tidy, which is a credit to the housekeeping staff.

Amazing staff, very considerate and caring. My mother has settled in well there thanks to them. The home, itself, is clean and food always looks appetising. I cannot thank them enough for looking after my mother so well.

My mother spent her last years here and can't thank The Rookery enough for all the care they provided.

I visit my sister a few times a week. There is always a friendly welcome as soon as I enter the home. We appreciate the care my sister has from all staff members. I’m so glad we visited The Rookery Care Home when we were looking for residential care for my sister. We truly found a “home”.

The staff, for the last three years, have been nothing but exceptional. Nothing is ever too much trouble, they are fantastic with updates and reviews, they always have time to talk with me when I’m concerned about my nan's condition and make me feel so welcome when I visit. They take exceptional care of my nan and I think it’s easy to tell that they love her as much as she loved them. They are so gentle and friendly but also so much fun with her and I am genuinely so pleased and relieved to have such wonderful carers to look after her every day.

As always my visits have been very pleasant. The staff are always welcoming. The newsletters show the wonderful range of activities arranged for the residents to enjoy. The staff continue to provide excellent care for the residents.

My mother expressed an interest in the recent "Blue "Moon". Kristian from the admin team found a picture on the internet, printed and laminated it for her. She is so delighted with it. It's these extra little actions that make The Rookery a bit more special.

Fab staff. Lovely welcome. Everyone looked happy.

My mum's health and well-being have improved dramatically in the 11 months that she's been here. It's all thanks to the dedication of the staff. They go above and beyond to give the residents the care they need. Thank you very much.

My girlfriend moved into The Rookery in March 2023. She has settled in well and is being very well looked after. I cannot fault the staff at The Rookery, as they are very attentive to her needs. The food is okay and there is plenty of variety. The sensory garden is well-laid out for residents to use on sunny days. They even have entertainers, which is a nice touch.

My sister is usually in the lounge sitting comfortably and reluctant to accompany me to her room, (always something going on and keeping her occupied). The food always nourishing. Biscuits and tea at regular intervals. Her room always tidy, and comfortable. All the staff are excellent always beyond the call of duty.