The Rookery Care Home

Queens Square, The Crescent, Ebbw Vale NP23 6EF
Review Us
9.9 135 Reviews
  • The Rookery Care Home, Ebbw Vale
Welcome to The Rookery Care Home, where a commitment to delivering exceptional care is evident every day. Nestled in a peaceful residential area in Ebbw Vale and surrounded by breath taking greenery, the purpose-built home offers a tranquil retreat for residents.

With 41 well-appointed bedrooms, including 37 en-suite rooms, The Rookery provides a comfortable and welcoming environment for all. Whether it's residential, dementia, or respite care, the highly trained team delivers personalised care tailored to the unique needs and preferences of each resident.

The Rookery believes in promoting an active and fulfilling lifestyle for residents. An extensive range of activities ensures there's something for everyone to enjoy, and the sensory garden provides a serene outdoor space where residents can relax and explore.

The team invites you to visit The Rookery Care Home and experience first hand the warmth and compassion that defines the community.

Show The Rookery Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1308 – £1443
  • Self-Funded Residential Dementia Care: £1308 – £1443
  • RESPITE Self-Funded Residential Care: £1308 – £1443
  • RESPITE Self-Funded Residential Dementia Care: £1308 – £1443

These prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements.
Respite stays are for a minimum of a 3 week stay

These prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Rookery Care Ltd

Person in charge

  • Rebecca Ray (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (37)

Visiting

  • The Rookery Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.

Parking

  • The Rookery Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

The Rookery Care Home Reviews (135)

Total of 135, showing 41-60
9.9

The Rookery Care Home has a Review Score of 9.9 (9.870) out of 10, based on 50 reviews in the last 2 years. Over all time The Rookery Care Home has 135 reviews.

Overall Experience

  • 116
  • 18
  • 1
  • 0
  • 0

Date Published

135
16
22
49
86

Review from Carol T (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at The Rookery Care Home until the 3rd of January 2024 when we sadly lost her life. She had been at The Rookery for nearly three years and if it hadn't been for the care provided in the last few years that she'd been at The Rookery, this sad day would have come a lot sooner.
She
was contented there and was well looked after. She always commented how clean and tidy it was and how good the food was. The staff were very attentive to her needs and they made her stay there very enjoyable. The communication between the staff and myself regarding the well-being and any health issues was very good. Some care homes receive bad publicity and reviews but I would absolutely recommend this facility to anyone who was looking for a suitable care home for their loved ones.
My mother spent her last years here and can't thank The Rookery enough for all the care they provided.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Such beautiful, heartfelt comments, we are so very lucky at The Rookery to have spent time with your lovely mum and get to know you all, as a family. It is such a privilege. I'm so glad you chose The Rookery. Thank you so much for the kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat S (Sister of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my sister a few times a week. There is always a friendly welcome as soon as I enter the home. We appreciate the care my sister has from all staff members. I’m so glad we visited The Rookery Care Home when we were looking for residential care for my sister. We truly found a “home”.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to write a review, feedback is really important to us. As a team, we are passionate about the care we provide and I am pleased your experience has been so positive and that you feel so welcome during your visits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robyn M (Granddaughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so worried about moving my nan into a home, as I had been caring for her for a few years myself.
I cannot express how easy and comfortable the staff have made the whole experience for me. When she first moved, we were in lockdown and they called me every day from the home's iPads to allow me
to speak to my nan as they knew how much we were both struggling with the change.
The staff, for the last three years, have been nothing but exceptional. Nothing is ever too much trouble, they are fantastic with updates and reviews, they always have time to talk with me when I’m concerned about my nan's condition and make me feel so welcome when I visit. They take exceptional care of my nan and I think it’s easy to tell that they love her as much as she loved them. They are so gentle and friendly but also so much fun with her and I am genuinely so pleased and relieved to have such wonderful carers to look after her every day.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to write such a lovely review, as a team, we are aware of the worries families have on first experiences of a care home and we strive to alleviate as much as possible. It's important for both residents and families that the contact between loved ones continues and that positive relationships are built with staff. We are here to help and make the stay as comfortable for everyone involved. I am so pleased that your experience has been so positive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R J (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home, my mum has settled in so well, thanks to all the dedicated staff. The staff are friendly and supportive and it is a warm and welcoming home. We are kept updated and have regular relatives meetings. It gives us peace of mind knowing Mum is safe, happy and looked after so well.
Well done to everyone and a big thank you. I would highly recommend The Rookery Care Home.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for reviewing our home, all reviews are important to us and we value your feedback. It's important to keep families involved and I am happy that your experience has been so positive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Aneurin John D (Friend of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As always my visits have been very pleasant. The staff are always welcoming. The newsletters show the wonderful range of activities arranged for the residents to enjoy. The staff continue to provide excellent care for the residents.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review our home. I am pleased your visits have been positive and that you enjoy receiving our monthly newsletters, the newsletters keep families and friends updated so you can see what activities have taken place within the last month. We look forward to welcoming you soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sian K (Daughter of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother expressed an interest in the recent "Blue "Moon". Kristian from the admin team found a picture on the internet, printed and laminated it for her. She is so delighted with it. It's these extra little actions that make The Rookery a bit more special.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to write a review, It is so nice to hear that Kristian was so helpful and that it brightened your mother's day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Friend of Resident) published on 16 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fab staff. Lovely welcome. Everyone looked happy.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review our home we look forward to you visiting in the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alyson S (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's health and well-being have improved dramatically in the 11 months that she's been here. It's all thanks to the dedication of the staff. They go above and beyond to give the residents the care they need. Thank you very much.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review us, there is nothing more rewarding than hearing from a loved one that their relative's overall well-being has improved since being with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trevor A (Partner of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My girlfriend moved into The Rookery in March 2023. She has settled in well and is being very well looked after. I cannot fault the staff at The Rookery, as they are very attentive to her needs. The food is okay and there is plenty of variety. The sensory garden is well-laid out for residents to use
on sunny days. They even have entertainers, which is a nice touch.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you so much for taking the time to complete a review for our home your comments will be shared to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eileen J (Sister of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walk through the door, I get a very warm welcome. While I'm signing the visitor's book, the life is ready for me to go upstairs.
My sister is usually in the lounge sitting comfortably and reluctant to accompany me to her room, (always something going on and keeping her occupied).
The food always nourishing. Biscuits and tea at regular intervals. Her room always tidy, and comfortable. All the staff are excellent always beyond the call of duty.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to complete such a lovely review, I am pleased your experience has been so positive and that you are both happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C J (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Rookery Care Home is an excellent place for my mam. All the staff are very friendly and supportive the care staff take good care of me and my mam. I would highly recommend the care home for anyone looking for accommodation.

Reply from Donna Francis, Regional Manager at The Rookery Care Home

Thank you for your positive feedback, I will personally relay your comments back to the staff who I know will be delighted with your review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather H (Friend of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the Rookery to see an old friend when I was in the area - the staff knew I was planning to visit and contacted me a day or so beforehand to confirm. There was a birthday party in full swing with singing and dancing!


My friend and I were taken into a separate room for my visit although we

could still hear and see the entertainment.


I was very impressed with the way staff ensured residents were fully involved with singing and waving to the beat!


Those who were able were encouraged to dance.
I spoke with several members of staff during the afternoon and they’re an excellent caring professional team


The atmosphere was warm and welcoming and I am being allowed to bring my dog to visit when next I’m in the area later in the year.
Since I returned home I’ve received FaceTime calls so I can engage with my friend. The Manager organises this and nothing is too much trouble for her.
An excellent care home.


Thank you

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you so much for leaving such a lovely review, I am so pleased your visit was so positive and that this has continued with video calls to keep the communication between you and your friend.
Activities are important to us and we make every effort to ensure residents enjoy themselves, it is so rewarding for us as a team to see residents happy and having a good time. We welcome your return.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Scott T (Friend of Resident) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are so friendly and it’s cosy and I feel my friend is catered for better than at home. When she was at home it was too much of a risk for her and I’m much happier seeing her here with staff that care.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for reviewing our home, as a team we are pleased to have your feedback. We appreciate it is a difficult decision for everyone involved when moving home and we are pleased that your friend's stay has been positive and that she is happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam moved into the home in March 2023 and I have no concerns.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review our home, we are pleased that both you and your mother are happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen C (Daughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad spent the last seven weeks of his life at The Rookery Care Home, and during this short period he seemed to have a new lease of life. The dedication of all the staff in making sure his physical and mental needs were met, was second to none. He was always clean and tidy and occupied throughout
the day, every time we saw him he had a smile on his face. During Dad's last few days of life the care given again was amazing, not just caring for Dad, but us his daughters too. The support was really appreciated. We recently discovered that Dad was born at The Rookery, so how fitting that he died there too. We really feel that The Rookery is a special place and the staff are special people. All we need to say at this point is Thank You.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to write such a wonderful review where we make a difference daily in the lives of our beloved residents. It's always so heart-warming for the team to read such a lovely review and we are so grateful that you choose us to care for Dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie S (Daughter of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam moved into The Rookery in 2021, we were so pleased with the care she received. She was loved by all. We were gutted that she had to move to a nursing home because of ill health, we would have loved for Mam to remain at The Rookery.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for reviewing our home, it has been a pleasure caring for your mother and we will miss you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lyndon T (Friend of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit to the Care Home was one of apprehension. I didn't know what to expect and more importantly, would I want to make further visits. I was very happy that my friend was well looked after. He looked well and happy to be there. He had his own large bedroom with a private bathroom and TV. The
room was decorated like a typical bedroom at home. The room was very bright because of the large window and outside door leading to the outside garden area. I Met my friend in the lounge area where you could watch TV or take part in organised activities. I found it outstanding in all areas from management, reception, care staff, laundry, kitchen/meals, cleaners and maintenance. I can't praise this home enough. Thanks for the care and support you give.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We look forward to seeing you soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Son of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very welcoming when you go through the door. They are very friendly and very helpful you can ask them anything. They helped settle my mum in very quickly. The facilities there are great; they have a hairdresser who comes and does my mum's hair and they have their own doctor there, which
is great because we didn't have to do anything to change - they did it all for us. My mum is very happy in there and I know she will be very well looked after l would recommend this care home to someone else.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review our home. We appreciate it is a difficult time when moving in and we try to make the transfer as smooth as possible. We want everyone to feel part of our family and as a team, we are pleased that your experience has been positive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam has been at The Rookery since August 2022. From the moment she stepped through the door she was treated with dignity and respect. The level of care is outstanding. Her room is well-presented and spotless, with her own belongings around her. As a family, we feel that we are welcome and part of
The Rookery family. Mam is safe and well looked after, every day is different but to see her happy and smiling is all we can ask for.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you so much for your kind words, we are pleased and agree that Mam has settled well and is happy in her new home and it is great to hear that you also feel part of The Rookery family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel B (Son of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam seems generally happy and settled and the staff seem kind and caring, especially during difficult times.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for leaving us a review and we are pleased to hear your positive comments as a team it is important we have feedback, as our aim is to ensure we provide a high standard of service to your mother and you, as a visitor. We are always open to suggestions on how we can improve the service and welcome all feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for The Rookery Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for The Rookery Care Home is calculated as follows: ( (525 Excellents x 5) + (58 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 592 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Rookery Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (1)

Meet the Team (4)

Rebecca

Rebecca Ray

Job Title: Home Manager

Joined: 2018

My name is Rebecca and I am the Home Manager of The Rookery Care Home.
Welcome to our Carehome.co.uk profiles.


I have worked in the care industry for 25 years.
My career to date has been working within nursing and residential settings.


I am privileged to be part of The Rookery team and passionate about caring for the elderly.

Susan

Susan Woods

Job Title: Deputy Manager

Joined: 2015

My name is Susan, I have been deputy manager for 3 years prior to this I was a senior care assistant at The Rookery since 2015.
I am proud to be part of the Rookery team and the care that we provide to our residents.

carly

carly Jones

Job Title: Senior Care Assistant

Joined: 2013

My name is Carly I am a senior care assistant.
I started as a care assistant in 2013 and developed within the role to be a senior care assistant.
I love working with the elderly and find it very rewarding.

Neil

Neil Robins

Job Title: Chef

Joined: 2010

I have worked in The Rookery since 2010.


I find my work at The Rookery very rewarding and it’s a pleasure to provide healthy, nutritious meals for the residents and their families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Rookery Care Home to verify any information. View our terms and conditions. The Rookery Care Home has an Enhanced Service - more info.