Submit a Review for Cascade (Cohen House)
55 Norwich Road, Norwich, NR5 0EQ
View Full Details of Cascade (Cohen House)Latest Reviews for Cascade (Cohen House)
29 April 2025
We are very pleased with the support and care that our son is receiving at Cohen House. He is supported and kept busier than in the past. The staff are caring and he appears happy and cheerful when we pick him up during our frequent visits to the home.
29 April 2025
I'm impressed with the standard of care at Cohen House. The care staff are kind and cheerful. My son is treated respectfully and it seems a stimulating environment. The house itself feels comfortable and looks attractive. There is a nice garden with a trampoline which my son is keen on. The food is good and my son (who has been a 'picky' eater & underweight in the past) is now at a healthier weight. He is non verbal but communication is facilitated through PECS and he is learning life skills, eg helping with cooking and clearing away. He has a tutor who visits and he joins in with craft activities. My husband and I are regularly kept informed by staff by phone and email, as well as chats in person when we visit to take our son out or take him home for the weekend. All in all we are happy with his care.
29 April 2025
At short notice, my son was able to attend the theatre, the staff were really accommodating with this, even though it was rather late when he returned. If l have any issues, it is always easy to contact a member of the management team, and things are quickly resolved.
12 January 2023
My son transitioned into Cascade (Cohen House) Care Home during Covid, so he and I got to meet several staff one-to-one for a couple of hours each (outdoors!) This creative management idea meant I got to know some of his carers, who were unfailingly interested, caring, committed and very human. Staff continuity is so important with lads like mine, so credit to Cohen House that staff turnover stays as low as possible. This is not my son's first care home, so I can make the comparison that Cohen House is a thousand per cent better than his previous place. I have full confidence in the care; activities; staffing levels; professionalism; management and 'culture'; physical environment; communications and his health care. He's happy coming for regular home visits to 'Dad's' and equally happy going back to Cohen House. Crucially, whenever I have raised suggestions or concerns, management has used my feedback constructively and always with a focus on my lad's best interests. Top-notch staffing and management; I hope his home for life!
17 November 2022
I am always able to contact the manager and team if needed. Any concerns are always addressed and I am kept up to date with my son's progress and needs. The staff have found new activities for him to expand his independence. With the death of his father (during Covid) the team handled the situation professionally which was reassuring for us and helped with our grieving process.
Latest Reviews for Cascade (Cohen House)
29 April 2025
We are very pleased with the support and care that our son is receiving at Cohen House. He is supported and kept busier than in the past. The staff are caring and he appears happy and cheerful when we pick him up during our frequent visits to the home.
29 April 2025
I'm impressed with the standard of care at Cohen House. The care staff are kind and cheerful. My son is treated respectfully and it seems a stimulating environment. The house itself feels comfortable and looks attractive. There is a nice garden with a trampoline which my son is keen on. The food is good and my son (who has been a 'picky' eater & underweight in the past) is now at a healthier weight. He is non verbal but communication is facilitated through PECS and he is learning life skills, eg helping with cooking and clearing away. He has a tutor who visits and he joins in with craft activities. My husband and I are regularly kept informed by staff by phone and email, as well as chats in person when we visit to take our son out or take him home for the weekend. All in all we are happy with his care.
29 April 2025
At short notice, my son was able to attend the theatre, the staff were really accommodating with this, even though it was rather late when he returned. If l have any issues, it is always easy to contact a member of the management team, and things are quickly resolved.
12 January 2023
My son transitioned into Cascade (Cohen House) Care Home during Covid, so he and I got to meet several staff one-to-one for a couple of hours each (outdoors!) This creative management idea meant I got to know some of his carers, who were unfailingly interested, caring, committed and very human. Staff continuity is so important with lads like mine, so credit to Cohen House that staff turnover stays as low as possible. This is not my son's first care home, so I can make the comparison that Cohen House is a thousand per cent better than his previous place. I have full confidence in the care; activities; staffing levels; professionalism; management and 'culture'; physical environment; communications and his health care. He's happy coming for regular home visits to 'Dad's' and equally happy going back to Cohen House. Crucially, whenever I have raised suggestions or concerns, management has used my feedback constructively and always with a focus on my lad's best interests. Top-notch staffing and management; I hope his home for life!
17 November 2022
I am always able to contact the manager and team if needed. Any concerns are always addressed and I am kept up to date with my son's progress and needs. The staff have found new activities for him to expand his independence. With the death of his father (during Covid) the team handled the situation professionally which was reassuring for us and helped with our grieving process.