Cascade (Cohen House)

55 Norwich Road, Norwich NR5 0EQ
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9.0 5 Reviews
  • Cascade (Cohen House), Norwich
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Care Provided by Cascade (Cohen House)

  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 8 Service Users
  • Privately Owned
  • Care Offered

Good to Know

  • Person in charge
  • Mark McKenzie (Manager)
  • Admission Criteria
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (8)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Cascade (Cohen House)

  • Funding Types Accepted
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
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Cascade (Cohen House) Reviews (5)

9.0

Cascade (Cohen House) has a Review Score of 9.0 (8.985) out of 10, based on 3 reviews in the last 2 years. Over all time Cascade (Cohen House) has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
3
3
3
2

Review from William O (Father of Resident) published on 29 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the support and care that our son is receiving at Cohen House. He is supported and kept busier than in the past. The staff are caring and he appears happy and cheerful when we pick him up during our frequent visits to the home.

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Review from Nicky O (Mother of Resident) published on 29 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm impressed with the standard of care at Cohen House. The care staff are kind and cheerful. My son is treated respectfully and it seems a stimulating environment. The house itself feels comfortable and looks attractive. There is a nice garden with a trampoline which my son is keen on. The food is
good and my son (who has been a 'picky' eater & underweight in the past) is now at a healthier weight. He is non verbal but communication is facilitated through PECS and he is learning life skills, eg helping with cooking and clearing away. He has a tutor who visits and he joins in with craft activities. My husband and I are regularly kept informed by staff by phone and email, as well as chats in person when we visit to take our son out or take him home for the weekend. All in all we are happy with his care.

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Review from A R (Mother of Resident) published on 29 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At short notice, my son was able to attend the theatre, the staff were really accommodating with this, even though it was rather late when he returned.
If l have any issues, it is always easy to contact a member of the management team, and things are quickly resolved.

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Review from Harry S (Father of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son transitioned into Cascade (Cohen House) Care Home during Covid, so he and I got to meet several staff one-to-one for a couple of hours each (outdoors!) This creative management idea meant I got to know some of his carers, who were unfailingly interested, caring, committed and very human. Staff
continuity is so important with lads like mine, so credit to Cohen House that staff turnover stays as low as possible.
This is not my son's first care home, so I can make the comparison that Cohen House is a thousand per cent better than his previous place. I have full confidence in the care; activities; staffing levels; professionalism; management and 'culture'; physical environment; communications and his health care.
He's happy coming for regular home visits to 'Dad's' and equally happy going back to Cohen House.
Crucially, whenever I have raised suggestions or concerns, management has used my feedback constructively and always with a focus on my lad's best interests.
Top-notch staffing and management; I hope his home for life!

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Review from Angela R (Mother of Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always able to contact the manager and team if needed. Any concerns are always addressed and I am kept up to date with my son's progress and needs. The staff have found new activities for him to expand his independence.
With the death of his father (during Covid) the team handled the situation
professionally which was reassuring for us and helped with our grieving process.

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Current Review Score: 9.0 (8.985)

Overview of Review Score

The Review Score of 9.0 (8.985) out of 10 for Cascade (Cohen House) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Cascade (Cohen House) is calculated as follows: ( (25 Excellents x 5) + (9 Goods x 4) ) ÷ 34 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.25 Points relating to the number of positive Reviews for Cascade (Cohen House) is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 8 registered maximum number of service users is 1.6, which has been reached with 3 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Cascade (Cohen House)

What types of Care is Cascade (Cohen House) registered for?

Learning Disability, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cascade (Cohen House) have?

There are 8 Single Rooms.

What are the Facilities & Services at Cascade (Cohen House)?

Close to Local shops, Near Public Transport, Minibus or other transport, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cascade (Cohen House) to the centre of Norwich?

2.9 mile(s) as the crow flies, distance by road may be significantly further.