Holmwood House Care Centre

40 White Cross Road, Swaffham PE37 7QY
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9.7 100 Reviews
  • Holmwood House Care Centre, Swaffham
Holmwood House is located within walking distance of Swaffham town centre, set within acres of beautiful grounds, an extended Grade II listed building dating from 1846.

Many of the original features have been retained and it has been sympathetically and tastefully converted. The main house has eight bedrooms, all enjoying fantastic views over the grounds.

Accessible from the main house is a purpose-built ground floor extension consisting of 32 bedrooms. All have en-suite facilities and there are two comfortable lounges, both of which have direct access to an enclosed garden. There is also a dining room and specialist facilities for bathing and showering.

Added in 2008, the Woodland Suite provides 19 en-suite bedrooms catering specifically for those with dementia and provides a safe and secure environment. There is a large lounge with unlimited access to a secure sensory garden, with residents taking an active role in its development.
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Care Provided by Holmwood House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1504
  • Self-Funded Nursing Dementia Care: from £1654

Additional services such as hairdressing and chiropody are available at an additional cost.

These prices are only a guideline, please contact Holmwood House Care Centre to find out the exact price for your requirements.

Contact Holmwood House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Holmwood House Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charlene Waldron (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (5)

Parking

  • Parking available at the front of the main building at their own risk.

Holmwood House Care Centre Reviews (100)

9.7

Holmwood House Care Centre has a Review Score of 9.7 (9.678) out of 10, based on 44 reviews in the last 2 years.
Over all time Holmwood House Care Centre has 100 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Holmwood House Care Centre
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Review from Dennis P (Husband of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident in Holmwood House for 9 months. She has received excellent care from a dedicated team of carers. The home also organises various activities in order to stimulate the residents. These include visits with owls, donkeys and musical events. The food is of good quality and looks
very appetising. The main thing is that she is happy and settled.
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Review from Liz R (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Holmwood House early 2025. She is well cared for, happy and far more relaxed than she has been in years.
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Review from Melanie W (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent caring home. Lovely atmosphere and very well run. The entertainment is varied and well planned, the food plentiful and delicious.
Staff genuinely care for the residents and the nursing team are knowledgable and well-trained.
Thank you.
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Review from J E (Wife of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I am very satisfied with the care my husband is receiving from the care assistants and the nursing staff at Holmwood House. He is happy in his self and doesn't seem to be agitated or distressed. One thing that does cause him to become agitated is having to wait to be taken to the toilet, as
he is not mobile thisis sometimes a problem, this is the only complaint I have.
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Review from M S (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are friendly and caring. My dad gets the best care and is happy where he lives, which is so important to us. When my nan recently passed away at Holmwood House she was made so comfortable and had exceptional care. All the staff were so lovely to her and us as a family.
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Review from Tracey P (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at the home since July 2024. She had a very warm welcome, and it has been the same since. All the staff show a lot of kindness towards the residents, and always friendly towards me when I am visiting, I feel happy that my mum is in good hands. I try and join in the activities
when I can, and they are always a lot of fun. The staff are always keeping me up to date with my mum's health and let me know if they have any concerns. I feel confident that my mum is in the best hands when I am unbale to see her as I work away during the week. My mum has become better in herself since being in the home as she is surrounded by people all day and is involved with activities that keeps her mind active. I truly can recommend this home.
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Review from M D (Godson of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall generally satisified with the care provided for my godmother. Unfortunateley the lady concerned (who is 99 years old} chooses not to interact socially with other residents. Neither will she accept either a TV or radio in her room.
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Review from David L (Husband of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having started with respite care my wife is now in full residential care as her dementia progresses. I had no hesitation in choosing Holmwood House as her new home. It is good to know she is content and well cared for. I regularly visit and always have a warm welcome to what feels like a large family.
The staff keep me well informed of my wife's condition and her needs either in person or by phone. There are regular activities to keep residents entertained and active.
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Review from D M (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are very happy with the excellent care that Mum is receiving at Holmwood House . Our Mum has complex dementia & mobility issues & in this last few months Mum has had several health issues including falls . These were all dealt with with efficiency, care & dignity & we were kept informed every step
of the way to her recovery.
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Review from Winston G (Brother of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sister Mary is well looked after in all respects re her room, the cleanliness of her room the staff who look after her and their friendliness, the quality of her care and liaison with myself and her Swaffham-based friends
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Review from Genevieve S (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From living a distance away I am always grateful
To be able to speak with a person who knows my mother and can give up to date information on her. The staff when I do manage to visit are helpful and friendly. Any requests I do have at the time of visit are implemented and I am very happy with the
whole system of running Holmewood Swaffham
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Review from Caroline F (Wife of Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Its such a peace of mind that my husband is being cared for in the way that he is. All the staff are very kind, helpful and welcoming. My family and I are always informed if there are any concerns or issues. Nothing is too much trouble. My husband has settled in really well; he seems very happy in this
lovely home.
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Review from Margaret O (Daughter of Resident) published on 19 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are wonderful, my father is well taken care of, lovely choices for food . activities varied that engage mind and body. home always decorated and cheerful for holidays. always greet my Dad by name and call me if there is an issue with myfather.
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Review from Jacky S (Daughter of Resident) published on 6 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad spent the last one and half years of his life in Holmwood House Nursing home in Swaffham up to when he passed away in August this year at 95 years old. He was well looked after with care and kindness the whole time. We were able to visit whenever we liked and were always met with smiles. His
dementia meant that he would have struggled to continue his life at home but I know that at Holmwood House he was welcomed and included in their community with quizzes, singing and puzzles each week and was safe and happy - and loved the food!
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Review from S M (Friend of Resident) published on 21 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a lovely residence, with a super homely feel. The home smells fresh and clean and the freshly cooked meals look delicious. All the staff we have met whilst visiting our friend have been first class, helpful, friendly and so welcoming to all. Lovely admin ladies who are so kind and the nurses are
delightful too.
This is a calm, relaxing, beautiful place, well done to all who work so hard to make it such a lovely home.
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Review from M S (Ex Family Member) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care home to be excellent in the care for its residents and their well being. The food is very wholesome with variety and choice, and there is attention paid to entertainment, which is very important so that people are not bored. The staff are friendly, experienced and there is a good
overall atmosphere.
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Review from Adrian R (Nephew of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Holmwood continues to provide good care for my aunt, who has vascular dementia.
Aunt has been at Holmwood for some time now and has had continuous great care.
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Review from J S (Sister of Resident) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always pleasant and helpful. Ready to listen and assist.
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Review from F W (Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A few of the night care staff are brusque and seemingly uncaring. I have been upset by them a number of times. Most are excellent.
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Review from G W (Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Another happy time at Holmwood House. We have very good activities coordinators, providing excellent facilities. A wide range of singers and activities have been especially inspiring. Well done to all at Holmwood House.
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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Holmwood House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 44 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.678 for Holmwood House Care Centre is calculated as follows: ( (359 Excellents x 5) + (139 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 510 Ratings = 4.678
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Holmwood House Care Centre is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (4)

Dawn

Dawn Argyle

Job Title: Deputy Manager Joined: 2005

Dawn has been a qualified nurse for over 35 years and has worked at Holmwood House since 2005. Working clinical shifts as well as supporting the Registered Manager in her role means Dawn is able to oversee and support staff in excellent care delivery. Dawn has a great passion for Diabetes Care and is also very involved in the delivery of training.

Charlene

Charlene Waldron

Job Title: Home Manager Joined: 2020

I qualified as a Registered General Nurse in 2003, and the Home Manager at Holmwood House.
Prior to my training I worked in nursing and residential homes as a care worker, and as a student nurse did placements in the community care homes. I always loved the ‘homely’ feel of working in care homes rather than the clinical environments of hospitals, and that’s why I pursued a career in nursing in social care.
Since qualifying I have been lucky enough to work in lots of outstanding care homes who specialise in palliative care, young adults with head injuries, MS and care of the elderly.
Being a nurse has enabled me to travel and visit different places in the UK, have a varied role, and continuously learn new skills. It has enabled me to learn how to communicate with people and care for them. I have been involved in numerous projects and pilots throughout my career and lucky enough to win ‘best nursing care’ in the UK care home awards.
I am a big advocate for Nursing in Social Care and have recently been involved in the teaching and learning in care homes project at Holmwood House and currently a member of the Social Care Nursing Advisory Council for East of England region and involved in the ‘This Nurse Can campaign at UEA.

Kayleigh

Kayleigh Dillon

Job Title: Administrator Joined: 2017

Kayleigh Dillon

Leon

Leon Simons

Job Title: Facillities Manager Joined: 2020

Leon Simons

Frequently Asked Questions about Holmwood House Care Centre

What types of Care is Holmwood House Care Centre registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Holmwood House Care Centre have?

There are 60 Single Rooms.

What are the Facilities & Services at Holmwood House Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Holmwood House Care Centre to the centre of Swaffham?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holmwood House Care Centre to verify any information. View our terms and conditions. Holmwood House Care Centre has an Enhanced Service - more info.