Holmwood House Care Centre

40 White Cross Road, Swaffham PE37 7QY

Holmwood House is located within walking distance of Swaffham town centre, set within acres of beautiful grounds, an extended Grade II listed building dating from 1846.

Many of the original features have been retained and it has been sympathetically and tastefully converted. The main house has eight bedrooms, all enjoying fantastic views over the grounds.

Accessible from the main house is a purpose-built ground floor extension consisting of 32 bedrooms. All have en-suite facilities and there are two comfortable lounges, both of which have direct access to an enclosed garden. There is also a dining room and specialist facilities for bathing and showering.

Added in 2008, the Woodland Suite provides 19 en-suite bedrooms catering specifically for those with dementia and provides a safe and secure environment. There is a large lounge with unlimited access to a secure sensory garden, with residents taking an active role in its development.

Group: European Healthcare Group plc

Person in charge: Denice Howard (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Non Smoking. Ages 65+.

Single Rooms: 56

Shared Rooms: 3

Rooms with ensuite WC: 35

Weekly Charges Guide: Personal Care Single £760 – £770 Nursing Care Single £850 – £900 (These prices are only a guideline, please contact Holmwood House Care Centre to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Holmwood House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.9 (maximum of 10) for Holmwood House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Holmwood House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.5 out of 5 from 14 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.417 for Holmwood House Care Centre is calculated as follows: ( (103 Excellents x 5) + (84 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 204 Ratings = 4.417

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.5 Points relating to the number of positive Reviews for Holmwood House Care Centre is based on 14 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 14 Reviews ÷ 12.4 Target Reached = 1 , then divided by 2 = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.9 Holmwood House Care Centre has a Review Score of 6.9 (6.917) from 17 Reviews


Average Ratings

  • Excellent
    9
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Holmwood House Care Centre?

  • Extremely LIKELY
    16
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Holmwood House Care Centre

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Mother of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

My mother was allocated a place at Holmwood House Care Centre at the same time she became unwell and was admitted to hospital. Holmwood House Care Centre held the room for us and supported our family and helped to get mum moved into here for end of life support. Unfortunately, my mum only survived for one day and did not get to experience all the facilities at Holmwood House Care Centre. The staff were extremely caring and supportive during her last few hours. I cannot thank them enough.

How likely would you be to recommend Holmwood House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Helpful, friendly, courteous staff and management. My mother who is never one to give out plaudits has told me on several occasions how much she likes it there - an accolade indeed! I would recommend the care home -and it is a home- to anyone. Lots of activities going on for those who want them, 6 and a half days a week. The food is tasty and wholesome with a choice given and even sherry at Sunday lunch! Well done Holmwood House Care Centre.

How likely would you be to recommend Holmwood House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Denice Howard, Home Manager at Holmwood House Care Centre responded to this review on 20 Mar 2017:

Thank You for your kind words.

My mother was in Holmwood House for 2 and a half years. The staff were excellent with the care given, despite understaffing. The rooms could be better, my mother's carpet was not good and needs changing. The menu could be better, seemed like there was always chicken, which my mother got fed up with. With the amount of money it cost each month things could be better.
My mother died on the 19th of January and I think it is disgusting to be charged a further 14 days. Unbelievable.

How likely would you be to recommend Holmwood House Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

I have been very pleased with the care and treatment my mother experienced whilst in Holmwood House.
All nursing staff were considerate and caring showing understanding of my mother's condition (vascular dementia) and acting in a supportive manner to her and myself.
The atmosphere of the home is welcoming and inclusive and a good variety of activities are available to residents.
I was greatly impressed with the humanity shown especially when my mother was near to death.
The care showed concern for her state at the same time as reassuring and supporting her daughters.
She was in good hands.

How likely would you be to recommend Holmwood House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Denice Howard, Home Manager at Holmwood House Care Centre responded to this review on 17 Mar 2017:

Thank you, Jackie, it was a pleasure to care for your Mum.

My Mum has recently gone into Holmwood House after a short spell in hospital and due to her not being able to manage to care for herself at home.
She is now cared for and well looked after and treated as though she is family and to know she is safe has eased the stress and worry for me.
The home is managed very well and all the staff are friendly and accommodating, nothing is too much trouble. I hope Mum will continue to enjoy her time there.

How likely would you be to recommend Holmwood House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Denice Howard, Home Manager at Holmwood House Care Centre responded to this review on 17 Mar 2017:

Thank you Sue it's a pleasure to care for your Mum.

Very warm and welcoming. As soon as I visited the home, I knew it would be the best place for my mother.
I also work with a colleague whose mother is also at this home and she recommended it as well.

How likely would you be to recommend Holmwood House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

We selected Holmwood House for my mothers care due to the very good impression given at our initial meeting - they talked about my mother and her care needs before talking about fees. My mother arrived in February 2016 with a very poor prognosis but 16 months later she is happy and comfortable thanks to the care she has been given. I'm always kept informed of any change in her treatment or her condition. The staff are always very friendly and genuinely caring and the whole place seems to have an excellent community atmosphere.

How likely would you be to recommend Holmwood House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Denice Howard, Home manager at Holmwood House Care Centre responded to this review on 24 Jun 2016:

Thank you for the positive Feedback

Very satisfied with all aspects of my mothers residency. The staff are particularly helpful and caring.

How likely would you be to recommend Holmwood House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Denice Howard, Registered Home Manager at Holmwood House Care Centre responded to this review on 24 Jun 2016:

Thank you for your kind words

Dad never wanted to go into a home, but after 1 week he settled in and is very happy. He enjoys the food and the banter with the carers.
The carers are always polite and always seem happy. We have not had any real problems since dad has been there, all the family feel that they can discuss any problems with management quite happily.
I am an ex carer and I feel dad is very well looked after and he is happy which is most important to us.

How likely would you be to recommend Holmwood House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Denice Howard, Home Manager at Holmwood House Care Centre responded to this review on 22 Jun 2016:

Thank you for your kind comments

My dad was very well cared for during his stay at Holmwood House. He was treated with respect and was showed a lot of love by all the staff. He was a unique resident due to the fact he did not sleep at night, but was always catered for during this time. The staff helped with his drawing and painting needs often sharing their time with him. He could be difficult at times but everybody coped with him admirably. Many thanks.

How likely would you be to recommend Holmwood House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Denice Howard, Home Manager at Holmwood House Care Centre responded to this review on 17 Jun 2016:

Thank you, we enjoyed looking after Dad

My husband was well looked after, he got on well with staff and they with him. Had a welcoming and happy atmosphere.

How likely would you be to recommend Holmwood House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Staff at Holmwood house gave the residents all the care and attention they required, and all staff from the manager right down to the cleaning lady gave the residents 110% attention. What more could you ask for!

How likely would you be to recommend Holmwood House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Denice Howard, Regsitered Home Manager at Holmwood House Care Centre responded to this review on 09 Jun 2016:

Thank you for your kind words, it was a pleasure to care for your wife.

In May the care home held a dementia awareness session which my husband and I attended and found very useful. The speakers were in-house staff and one of them was actually one of my father's carers. It was reassuring to hear her speak of her knowledge and understanding of this terrible disease. After the session the home put on a 1950s tea party. An entertainer was invited along. There was dancing and plenty of tea and cake. A really good event and my thanks go to the staff for arranging this.

How likely would you be to recommend Holmwood House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

My wife has been at Holmwood House for over seven weeks now and from day one, both my wife and I have been treated as though we are a part of a family. The staff and management are extremely warm, friendly and helpful and always treat us with respect. My wife's health needs have increased in recent months and she is completely bedridden and requires help with eating and drinking and so dignity is pre-requisite, yet all these tasks are performed willingly by well trained staff who treat my wife as an individual. But find time for a friendly chat and warm smile. I have absolutely no problem in recommending Holmwood House to anyone who is seeking this type of environment. My own feeling is that Holmwood House is excellent value for money.

How likely would you be to recommend Holmwood House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Denice Howard, Home Manager at Holmwood House Care Centre responded to this review on 07 Jun 2016:

Thank You David, its always lovely to get positive feedback.

When it was decided my mother had to go into care, we were given a choice my husband being a Paramedic had visited all of the care homes in the area, while he was on duty, it was by his recommendation that my mother went to this home from the moment she arrived. To the day she passed away the care that she received was second to none. Everything about this home was exceptional the staff always amazing and very supportive not only to my mother but to all of the family

How likely would you be to recommend Holmwood House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Denice Howard, Registered Home Manager at Holmwood House Care Centre responded to this review on 14 Oct 2015:

Thank You Sue for your kind words, it's always lovely to hear positive comments, it was a real pleasure knowing and caring for your Mum and getting to know you and your sister.

My mother was cared for in Holmwood House Care Centre from August 2010 until she died in April 2015. She was 90 when she went into Holmwood House Care Centre because she was unable to stay in her own home without 24 hour care. I learnt a lot from seeing the gentleness and compassion with which my mother was treated in Holmwood House, I appreciate also the support the staff gave me during this difficult period facing my mothers decline and death.

How likely would you be to recommend Holmwood House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Denice Howard, Home Manager at Holmwood House Care Centre responded to this review on 13 Oct 2015:

Thank You for your kind words, it was a pleasure to care for your Mum.

My mum went into Holmwood House in April 2013, she was there for 18 months. It was sudden that she went into Holmwood as she could no longer care for herself. As soon as she went in she fitted in. She was cared for as a family member, she wrote to friends on email, yes email and she was 94 with her own ipad, saying it was like being in a five star hotel. She was treated well by the office staff nurses, carers, cleaners and kitchen staff. She enjoyed all her meals, she was treated with respect and dignity and she was very content and her last few weeks alive she was happy.

How likely would you be to recommend Holmwood House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Denice, Home Manager at Holmwood House Care Centre responded to this review on 09 Oct 2015:

Thank You Sue for the kind comments, it was a pleasure to know and Care for your Mum.

Submit a Review for Holmwood House Care Centre

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2014

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Holmwood House Care Centre