Holmwood House Care Centre

40 White Cross Road, Swaffham PE37 7QY
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9.7 93 Reviews
  • Holmwood House Care Centre, Swaffham
Holmwood House is located within walking distance of Swaffham town centre, set within acres of beautiful grounds, an extended Grade II listed building dating from 1846.

Many of the original features have been retained and it has been sympathetically and tastefully converted. The main house has eight bedrooms, all enjoying fantastic views over the grounds.

Accessible from the main house is a purpose-built ground floor extension consisting of 32 bedrooms. All have en-suite facilities and there are two comfortable lounges, both of which have direct access to an enclosed garden. There is also a dining room and specialist facilities for bathing and showering.

Added in 2008, the Woodland Suite provides 19 en-suite bedrooms catering specifically for those with dementia and provides a safe and secure environment. There is a large lounge with unlimited access to a secure sensory garden, with residents taking an active role in its development.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1504
  • Self-Funded Nursing Dementia Care: from £1654

Additional services such as hairdressing and chiropody are available at an additional cost.

These prices are only a guideline, please contact Holmwood House Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Hannah Aldous (Manager)

Local Authority / Social Services

Admission Criteria

  • Non Smoking
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (5)

Parking

  • Parking available at the front of the main building at their own risk.

Holmwood House Care Centre Reviews (93)

9.7

Holmwood House Care Centre has a Review Score of 9.7 (9.681) out of 10, based on 37 reviews in the last 2 years.
Over all time Holmwood House Care Centre has 93 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Holmwood House Care Centre
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Total of 93, showing 1-20
Review from M S (Ex Family Member) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care home to be excellent in the care for its residents and their well being. The food is very wholesome with variety and choice, and there is attention paid to entertainment, which is very important so that people are not bored. The staff are friendly, experienced and there is a good
overall atmosphere.
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Review from Dennis P (Husband of Resident) published on 15 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home sits in well kept grounds which create an air of tranquillity. The home itself is bright and well maintained, with a good sized lounge which overlooks the garden. My wife's bedroom has a garden view and comes with an en-suite toilet facility. There is a choice of meals throughout the week,
which are of good quality. The staff are very kind and attentive and do a very good job in what at times, are quite difficult circumstances. The staff also do their very best to organise activities to stimulate the residents. The most important thing is that my wife is very happy there and I feel she is in good hands. The overall package is in my opinion good value for money in today's climate.
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Review from Adrian R (Nephew of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Holmwood continues to provide good care for my aunt, who has vascular dementia.
Aunt has been at Holmwood for some time now and has had continuous great care.
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Review from J S (Sister of Resident) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always pleasant and helpful. Ready to listen and assist.
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Review from F W (Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A few of the night care staff are brusque and seemingly uncaring. I have been upset by them a number of times. Most are excellent.
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Review from G W (Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Another happy time at Holmwood House. We have very good activities coordinators, providing excellent facilities. A wide range of singers and activities have been especially inspiring. Well done to all at Holmwood House.
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Review from B S (Friend of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We come once a week to visit a resident. Everyone seems very happy, the staff are very helpful, the person we visit is quite satisfied with the cared he has, also likes the food.
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Review from L B (Daughter of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so happy we're able to get mum into Holmwood. She seems to be more settled at Holmwood. The care provided is excellent and all staff are friendly and caring. Always happy to assist with everything we ask.
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Review from C S (Son of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's a delight to come and visit. Staff are always very friendly and helpful. The areas are clean, bright and very well maintained.
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Review from I G (Resident) assisted by family/friend published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are kind and caring, and all my needs are met. There is a good choice of food which I enjoy. The rooms and public areas are clean and well cared for.
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Review from Roy C (Son of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very good afternoon, meeting my mother. Home and her apartment were very clean as was all areas I went in. Staff were very nice and very helpful.
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Review from Debbie M (Daughter of Resident) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been at Holmwood house for well over a year now & in that time we have found the staff to be kind , very helpful, friendly and very supportive and considerate of my Mum . When she had a bad fall an ambulance was called very promptly & the nursing staff along with paramedics helped care for
her so well that Mum never felt worried or frightened. We were kept up to date with her progress & she recovered very well . She especially likes being taken outside into the garden, which seems to help with her mental health and talking to staff one to one.
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Review from Annette H (Wife of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a welcoming place! My husband has only been here 13 days. I am very happy that he is here. The staff already seem to know him and are settling him in very well.
Someone is always available to answer questions and explain routines. Communication is very good. I have been kept informed about what
they are planning for my husband.
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Review from M S (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has complex care needs, including (in my view) probable dementia psychosis. Because of her dementia, her first 2 years at the home were very challenging for a number of reasons. I am glad to say that she is now settled and stablised, due to excellent care received here. Mum now considers Holmwood,
her home. It would have been easy for the team to have given up on her, in those early days, but they didn't. They worked closely with me throughout to try and find solutions, whilst always preserving mum's dignity. Last year, they enabled mum to attend my wedding day, which would not have been possible without their support. I am very grateful to them for this. For me, the home has a "warm homely feel" whilst still maintaining professional clinical standards. There are many activities, the team are friendly, and for me it feels a "home from Holm(wood)". I am able to meet my external commitments, knowing that mum is being well looked after. This is such an overwhelming relief.
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Review from Jacky S (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given by all the staff at Holmwood house, in my opinion, is outstanding.
My Dad is in the dementia wing. I am sure he is not always easy to deal with but they always treat him with kindness and a smile. He is happy and settled and enjoys many of the activities they set up. He
tells me the food is lovely!
I like the way every member of staff seems to know his name and greets him as they go past. Everything feels personal and homely.
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Review from Andrew B (Son of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother who is now 102 has been at Holmwood House for three years now. It is difficult for me living in the USA and being so far away, but I have come to trust the staff who take good care of her and keep her safe. I know she can sometimes be a little difficult, but they treat her with respect regardless.
I
am also impressed with the level of detail in the record keeping for each resident, and the fact that they have daily meetings to discuss changes in needs for every resident.
I feel I can recommend Holmwood House to anyone at that point in their lives where a loved one needs more care than the family can provide.
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Review from David L (Husband of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife originally went for respite care and was happy to return as a resident, when her condition worsened.
The staff are very welcoming and she soon became part of what feels like an extended family. I gather she joins in with some activities.
I also feel most welcome when I visit and the staff
and management are always approachable to discuss her specific needs. It is good to know she is well cared for and that I will be contacted whenever needed.
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Review from Helen N (Daughter of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been able to take herself to the bathroom since moving to the home but following a couple of 'off' days, her legs gave way and she fell to the floor. On alerting staff using the buzzer, they acted quickly and carefully. Mum expressed pain in her back and hips so it was wisely felt to not attempt
to move her. The paramedics had already been contacted and (despite my being able to attend), there was a member of the care team with Mum at all times. Fortunately, Mum's only injury has been a fractured wrist, but the team are very attentive and caring and communicate with me regularly and clearly if there is any change in Mum's care plan or medication. Mum is so pleased to be there and feels she is well cared for which gives me tremendous peace of mind.
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Review from Joanne F (Niece of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident of Holmwood house for a few years now and the care she has received has been outstanding. The staff really care about all their residents showing so much kindness and care, they really do go above and beyond and it's reassuring that my aunt is in such good hands.
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Review from Tracey P (Daughter of Resident) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Holmwood House from the first time visiting it to be very friendly with a family feel to it with the staff. A lot of them have been there for many years and are like family and this comes across in their care for the residents and their family members. They are always very informative to
me regarding my family member that is staying there and I can see they are well taken care off. There is always lots of fun activities of which I make a point of visiting when I can so I can join in and also there is always laughter around the home. I would highly recommend it to anybody looking for a place for their loved one. The house is set in its own amazing grounds that are always kept immaculate and this just gives the place a lovely feel from the minute you enter the car park. All the rooms are homely and spacious and you are allowed to make them personal to your own comfort and taste.
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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Holmwood House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.681 for Holmwood House Care Centre is calculated as follows: ( (304 Excellents x 5) + (116 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 430 Ratings = 4.681
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Holmwood House Care Centre is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (6)

Dawn

Dawn Argyle

Job Title: Deputy Manager Joined: 2005

Dawn has been a qualified nurse for over 35 years and has worked at Holmwood House since 2005. Working clinical shifts as well as supporting the Registered Manager in her role means Dawn is able to oversee and support staff in excellent care delivery. Dawn has a great passion for Diabetes Care and is also very involved in the delivery of training.

Charlene

Charlene Waldron

Job Title: Clinical Lead Joined: 2020

I qualified as a Registered General Nurse in 2003, and the Current Clinical Lead nurse at Holmwood House.
Prior to my training I worked in nursing and residential homes as a care worker, and as a student nurse did placements in the community care homes. I always loved the ‘homely’ feel of working in care homes rather than the clinical environments of hospitals, and that’s why I pursued a career in nursing in social care.
Since qualifying I have been lucky enough to work in lots of outstanding care homes who specialise in palliative care, young adults with head injuries, MS and care of the elderly.
Being a nurse has enabled me to travel and visit different places in the UK, have a varied role, and continuously learn new skills. It has enabled me to learn how to communicate with people and care for them. I have been involved in numerous projects and pilots throughout my career and lucky enough to win ‘best nursing care’ in the UK care home awards.
I am a big advocate for Nursing in Social Care and have recently been involved in the teaching and learning in care homes project at Holmwood House and currently a member of the Social Care Nursing Advisory Council for East of England region and involved in the ‘This Nurse Can campaign at UEA.

Kayleigh

Kayleigh Dillon

Job Title: Administrator Joined: 2017

Kayleigh Dillon

Leon

Leon Simons

Job Title: Facillities Manager Joined: 2020

Leon Simons

Amy

Amy Starr

Job Title: Lead Senior Carer Joined: 2007

Amy Starr - Lead Senior Carer

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Hannah Aldous

Job Title: Registered Home Manager Joined: 2024

Hannah Aldous – Registered Home Care Manager, Holmwood House


I am the Registered Home Care Manager at Holmwood House, having joined the team in January 2024.


I qualified as a Registered Nurse in 2005 after completing my training at Addenbrooke’s Hospital in Cambridge. Following this, I transitioned to The Queen Elizabeth Hospital in King’s Lynn in April 2005. Over the past 20 years, I have gained extensive experience working across various acute medical wards. Additionally, I spent a year in the community as the Clinical Lead for Downham and Swaffham before returning to the hospital as the Ward Manager of the Acute Medical Unit.


Throughout my nursing career, I have developed a wealth of skills and expertise in acute and community healthcare settings. I am excited to bring this experience to Holmwood House and continue delivering high-quality care to our residents.

Frequently Asked Questions about Holmwood House Care Centre

What types of Care is Holmwood House Care Centre registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Holmwood House Care Centre have?

There are 60 Single Rooms.

What are the Facilities & Services at Holmwood House Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Holmwood House Care Centre to the centre of Swaffham?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holmwood House Care Centre to verify any information. View our terms and conditions. Holmwood House Care Centre has an Enhanced Service - more info.