Holmwood House Care Centre

40 White Cross Road, Swaffham PE37 7QY
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9.7 102 Reviews
  • Holmwood House Care Centre, Swaffham
Holmwood House is located within walking distance of Swaffham town centre, set within acres of beautiful grounds, an extended Grade II listed building dating from 1846.

Many of the original features have been retained and it has been sympathetically and tastefully converted. The main house has eight bedrooms, all enjoying fantastic views over the grounds.

Accessible from the main house is a purpose-built ground floor extension consisting of 32 bedrooms. All have en-suite facilities and there are two comfortable lounges, both of which have direct access to an enclosed garden. There is also a dining room and specialist facilities for bathing and showering.

Added in 2008, the Woodland Suite provides 19 en-suite bedrooms catering specifically for those with dementia and provides a safe and secure environment. There is a large lounge with unlimited access to a secure sensory garden, with residents taking an active role in its development.
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Care Provided by Holmwood House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1504
  • Self-Funded Nursing Dementia Care: from £1654

Additional services such as hairdressing and chiropody are available at an additional cost.

These prices are only a guideline, please contact Holmwood House Care Centre to find out the exact price for your requirements.

Contact Holmwood House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Holmwood House Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charlene Waldron (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (5)

Parking

  • Parking available at the front of the main building at their own risk.

Holmwood House Care Centre Reviews (102)

9.7

Holmwood House Care Centre has a Review Score of 9.7 (9.679) out of 10, based on 43 reviews in the last 2 years.
Over all time Holmwood House Care Centre has 102 reviews.

Overall Experience
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Reviewer Connection to Holmwood House Care Centre
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Total of 102, showing 81-100
Review from V H (Wife of Resident) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband arrived at Holmwood and was quite depressed at his situation. After having been here for a month, he is much calmer and settled. Staff are extremely caring and fulfil all needs, also ready to answer all my questions, however trivial, which puts our family at ease. Thank you for all the care
and love you provide.
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Review from Jayne M (Daughter of Resident) published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that the staff have given to our mum is amazing.
We feel that mum is so well looked after with so much kindness and compassion.
It has taken the worry off the family for a while with her being in here.
Reply from Asif Raja, Owner at Holmwood House Care CentreThank you so much for your kind words - look forward to seeing you at the summer fete!
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Review from Nicola O (Daughter of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful tranquil setting upon arrival and an immediate feeling of comfort upon entering Holmwood House. Having arrived unannounced to view for my mother, I was shown around and provided with plenty of information and lots of kindness that set the precedence for my mothers stay. All the staff were
kind, smiley and extremely helpful to both my mother and us as a family. I always felt that she was treated with dignity and we were always kept in the loop regarding her plan of care. A big thanks to the manager who lifted my spirits on more than one occasion and heartfelt thanks to all the staff for making the journey less painful for me and my family.
Reply from Dr Asif Raja BSc MBBS, Owner at Holmwood House Care CentreWe are so pleased your mother, you and your family feel so pleased. Thank you for your feedback it is much appreciated and will be shared with all our colleagues.
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Review from Roseann T (Daughter of Resident) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
You have brilliant committed staff but not enough of them. I understand budgets and ratios but feel you are missing a trick. By engaging in the local community, they could volunteer to fill missing gaps, without adding further outlay.
Also, furnishings and floor need updating and you need Wi-Fi.
Please
do not change the relaxed atmosphere, a family always feel welcome and it is a homely place to visit. Even if front of building looks a little shabby.
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Review from Jeanne M (Resident) published on 28 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first arrived nearly two years ago very apprehensive at having to give up my home and independence. I was greeted with such warmth that my worries vanished into thin air and I am happy to spend the last chapter of my life in this home with its care and warmth of the carers. The carers have the
patience of saints. The home is just run as a large, caring family.
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Review from Joan D (Wife of Resident) published on 28 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find all staff caring and very good at their job but on the odd times, I have helped residents as there has not been enough staff in duty - at least one more I find is necessary. Also washing I find good with clothes etc but the ironing very poor and on some days I have taken clothes home as my husband
is not wearing creased clothes. Also washing gels put in wrong rooms when name tags are clear to see.
All staff have been wonderful with my husband, me and my family always.
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Review from C P (Daughter-in-law of Resident) published on 28 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff were absolutely committed to their work and treated my mother-in-law with the utmost dignity in her final days. Our family were welcomed at whatever time we went to visit. We can't praise them highly enough.
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Review from J M (Son of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was in Holmwood House for 2 and a half years. The staff were excellent with the care given, despite understaffing. The rooms could be better, my mother's carpet was not good and needs changing. The menu could be better, seemed like there was always chicken, which my mother got fed up with.
With the amount of money it cost each month things could be better.
My mother died on the 19th of January and I think it is disgusting to be charged a further 14 days. Unbelievable.
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Review from David C (Son of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helpful, friendly, courteous staff and management. My mother who is never one to give out plaudits has told me on several occasions how much she likes it there - an accolade indeed! I would recommend the care home -and it is a home- to anyone. Lots of activities going on for those who want them, 6 and
a half days a week. The food is tasty and wholesome with a choice given and even sherry at Sunday lunch! Well done Holmwood House Care Centre.
Reply from Denice Howard, Home Manager at Holmwood House Care CentreThank You for your kind words.
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Review from Jackie D (Daughter of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was allocated a place at Holmwood House Care Centre at the same time she became unwell and was admitted to hospital. Holmwood House Care Centre held the room for us and supported our family and helped to get mum moved into here for end of life support. Unfortunately, my mum only survived for
one day and did not get to experience all the facilities at Holmwood House Care Centre. The staff were extremely caring and supportive during her last few hours. I cannot thank them enough.
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Review from Jacqueline F (Daughter of Resident) published on 19 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very pleased with the care and treatment my mother experienced whilst in Holmwood House.
All nursing staff were considerate and caring showing understanding of my mother's condition (vascular dementia) and acting in a supportive manner to her and myself.
The atmosphere of the home is welcoming
and inclusive and a good variety of activities are available to residents.
I was greatly impressed with the humanity shown especially when my mother was near to death.
The care showed concern for her state at the same time as reassuring and supporting her daughters.
She was in good hands.
Reply from Denice Howard, Home Manager at Holmwood House Care CentreThank you, Jackie, it was a pleasure to care for your Mum.
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Review from S D (Daughter of Resident) published on 19 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has recently gone into Holmwood House after a short spell in hospital and due to her not being able to manage to care for herself at home.
She is now cared for and well looked after and treated as though she is family and to know she is safe has eased the stress and worry for me.
The home is
managed very well and all the staff are friendly and accommodating, nothing is too much trouble. I hope Mum will continue to enjoy her time there.
Reply from Denice Howard, Home Manager at Holmwood House Care CentreThank you Sue it's a pleasure to care for your Mum.
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Review from Christine E (Daughter of Resident) published on 6 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad never wanted to go into a home, but after 1 week he settled in and is very happy. He enjoys the food and the banter with the carers.
The carers are always polite and always seem happy. We have not had any real problems since dad has been there, all the family feel that they can discuss any problems
with management quite happily.
I am an ex carer and I feel dad is very well looked after and he is happy which is most important to us.
Reply from Denice Howard, Home Manager at Holmwood House Care CentreThank you for your kind comments
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Review from Andrew C (Son of Resident) published on 24 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We selected Holmwood House for my mothers care due to the very good impression given at our initial meeting - they talked about my mother and her care needs before talking about fees. My mother arrived in February 2016 with a very poor prognosis but 16 months later she is happy and comfortable thanks
to the care she has been given. I'm always kept informed of any change in her treatment or her condition. The staff are always very friendly and genuinely caring and the whole place seems to have an excellent community atmosphere.
Reply from Denice Howard, Home manager at Holmwood House Care CentreThank you for the positive Feedback
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Review from A K (Daughter of Resident) published on 24 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with all aspects of my mothers residency. The staff are particularly helpful and caring.
Reply from Denice Howard, Registered Home Manager at Holmwood House Care CentreThank you for your kind words
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Review from Karen W (Daughter of Resident) published on 22 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In May the care home held a dementia awareness session which my husband and I attended and found very useful. The speakers were in-house staff and one of them was actually one of my father's carers. It was reassuring to hear her speak of her knowledge and understanding of this terrible disease. After
the session the home put on a 1950s tea party. An entertainer was invited along. There was dancing and plenty of tea and cake. A really good event and my thanks go to the staff for arranging this.
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Review from Linda S (Daughter of Resident) published on 17 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was very well cared for during his stay at Holmwood House. He was treated with respect and was showed a lot of love by all the staff. He was a unique resident due to the fact he did not sleep at night, but was always catered for during this time. The staff helped with his drawing and painting
needs often sharing their time with him. He could be difficult at times but everybody coped with him admirably. Many thanks.
Reply from Denice Howard, Home Manager at Holmwood House Care CentreThank you, we enjoyed looking after Dad
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Review from J B (Wife of Resident) published on 13 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was well looked after, he got on well with staff and they with him. Had a welcoming and happy atmosphere.
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Review from R M (Husband of Resident) published on 9 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at Holmwood house gave the residents all the care and attention they required, and all staff from the manager right down to the cleaning lady gave the residents 110% attention. What more could you ask for!
Reply from Denice Howard, Regsitered Home Manager at Holmwood House Care CentreThank you for your kind words, it was a pleasure to care for your wife.
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Review from Susan C (Mother of Resident) published on 15 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When it was decided my mother had to go into care, we were given a choice my husband being a Paramedic had visited all of the care homes in the area, while he was on duty, it was by his recommendation that my mother went to this home from the moment she arrived. To the day she passed away the care that
she received was second to none. Everything about this home was exceptional the staff always amazing and very supportive not only to my mother but to all of the family
Reply from Denice Howard, Registered Home Manager at Holmwood House Care CentreThank You Sue for your kind words, it's always lovely to hear positive comments, it was a real pleasure knowing and caring for your Mum and getting to know you and your sister.
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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Holmwood House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.679 for Holmwood House Care Centre is calculated as follows: ( (348 Excellents x 5) + (141 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 498 Ratings = 4.679
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Holmwood House Care Centre is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (4)

Dawn

Dawn Argyle

Job Title: Deputy Manager Joined: 2005

Dawn has been a qualified nurse for over 35 years and has worked at Holmwood House since 2005. Working clinical shifts as well as supporting the Registered Manager in her role means Dawn is able to oversee and support staff in excellent care delivery. Dawn has a great passion for Diabetes Care and is also very involved in the delivery of training.

Charlene

Charlene Waldron

Job Title: Home Manager Joined: 2020

I qualified as a Registered General Nurse in 2003, and the Home Manager at Holmwood House.
Prior to my training I worked in nursing and residential homes as a care worker, and as a student nurse did placements in the community care homes. I always loved the ‘homely’ feel of working in care homes rather than the clinical environments of hospitals, and that’s why I pursued a career in nursing in social care.
Since qualifying I have been lucky enough to work in lots of outstanding care homes who specialise in palliative care, young adults with head injuries, MS and care of the elderly.
Being a nurse has enabled me to travel and visit different places in the UK, have a varied role, and continuously learn new skills. It has enabled me to learn how to communicate with people and care for them. I have been involved in numerous projects and pilots throughout my career and lucky enough to win ‘best nursing care’ in the UK care home awards.
I am a big advocate for Nursing in Social Care and have recently been involved in the teaching and learning in care homes project at Holmwood House and currently a member of the Social Care Nursing Advisory Council for East of England region and involved in the ‘This Nurse Can campaign at UEA.

Kayleigh

Kayleigh Dillon

Job Title: Administrator Joined: 2017

Kayleigh Dillon

Leon

Leon Simons

Job Title: Facillities Manager Joined: 2020

Leon Simons

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