Holmwood House Care Centre

40 White Cross Road, Swaffham PE37 7QY
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9.7 102 Reviews
  • Holmwood House Care Centre, Swaffham
Holmwood House is located within walking distance of Swaffham town centre, set within acres of beautiful grounds, an extended Grade II listed building dating from 1846.

Many of the original features have been retained and it has been sympathetically and tastefully converted. The main house has eight bedrooms, all enjoying fantastic views over the grounds.

Accessible from the main house is a purpose-built ground floor extension consisting of 32 bedrooms. All have en-suite facilities and there are two comfortable lounges, both of which have direct access to an enclosed garden. There is also a dining room and specialist facilities for bathing and showering.

Added in 2008, the Woodland Suite provides 19 en-suite bedrooms catering specifically for those with dementia and provides a safe and secure environment. There is a large lounge with unlimited access to a secure sensory garden, with residents taking an active role in its development.

Care Provided by Holmwood House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1325
  • Self-Funded Residential Dementia Care: from £1484
  • Self-Funded Nursing Care: from £1593
  • Self-Funded Nursing Dementia Care: from £1751

Additional services such as hairdressing and chiropody are available at an additional cost.

The price(s) shown are provided by the care home. Contact Holmwood House Care Centre for full pricing details and T&Cs.

Contact Holmwood House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Holmwood House Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charlene Waldron (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (5)

Parking

  • Parking available at the front of the main building at their own risk.

Holmwood House Care Centre Reviews (102)

9.7

Holmwood House Care Centre has a Review Score of 9.7 (9.676) out of 10, based on 41 reviews in the last 2 years.
Over all time Holmwood House Care Centre has 102 reviews.

Overall Experience
  • 73
  • 29
  • 0
  • 0
  • 0
Date Published
  • 102
  • 16
  • 37
  • 41
  • 61
Reviewer Connection to Holmwood House Care Centre
  • 46
  • 12
  • 10
  • 7
  • 5
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 102, showing 101-102
Review from Doreen I (Daughter of Resident) published on 13 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was cared for in Holmwood House Care Centre from August 2010 until she died in April 2015. She was 90 when she went into Holmwood House Care Centre because she was unable to stay in her own home without 24 hour care. I learnt a lot from seeing the gentleness and compassion with which my mother
was treated in Holmwood House, I appreciate also the support the staff gave me during this difficult period facing my mothers decline and death.
Reply from Denice Howard, Home Manager at Holmwood House Care CentreThank You for your kind words, it was a pleasure to care for your Mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan C (Daughter of Resident) published on 9 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum went into Holmwood House in April 2013, she was there for 18 months. It was sudden that she went into Holmwood as she could no longer care for herself. As soon as she went in she fitted in. She was cared for as a family member, she wrote to friends on email, yes email and she was 94 with her
own ipad, saying it was like being in a five star hotel. She was treated well by the office staff nurses, carers, cleaners and kitchen staff. She enjoyed all her meals, she was treated with respect and dignity and she was very content and her last few weeks alive she was happy.
Reply from Denice, Home Manager at Holmwood House Care CentreThank You Sue for the kind comments, it was a pleasure to know and Care for your Mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for Holmwood House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.676 for Holmwood House Care Centre is calculated as follows: ( (332 Excellents x 5) + (135 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 476 Ratings = 4.676
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Holmwood House Care Centre is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

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Meet the Team (8)

Charlene

Charlene Waldron

Job Title: Home Manager Joined: 2020

I qualified as a Registered General Nurse in 2003 and became the Home Manager at Holmwood House.


Before my training, I worked in nursing and residential homes as a care worker, and as a student nurse did placements in the community care homes. I always loved the ‘homely’ feel of working in care homes rather than the clinical environments of hospitals, and that’s why I pursued a career in nursing in social care.


Since qualifying, I have been lucky enough to work in lots of outstanding care homes that specialise in palliative care, young adults with head injuries, MS and care of the elderly.


Being a nurse has enabled me to travel and visit different places in the UK, have a varied role, and continuously learn new skills. It has enabled me to learn how to communicate with people and care for them. I have been involved in numerous projects and pilots throughout my career, and am lucky enough to win ‘best nursing care’ in the UK care home awards.


I am a big advocate for Nursing in Social Care and have recently been involved in the teaching and learning in care homes project at Holmwood House, and currently a member of the Social Care Nursing Advisory Council for the East of England region and involved in the ‘This Nurse Can campaign at UEA.

Molly

Molly Harris

Job Title: Deputy Manager

Molly qualified as a nurse 21 years ago, fulfilling a lifelong ambition. Though initially planning to become a general nurse, she chose to specialise in mental health nursing – a decision that has shaped her career ever since.


She began working in forensic units, thriving in high-pressure settings and supporting individuals with challenging behaviours. Later, she transitioned into social care, where she discovered a passion for dementia support.


Molly has held senior roles, including Clinical Lead Nurse and Deputy Manager in a care home for residents with complex neurological needs. Her depth of experience and person-centred approach led her to join the nursing and management team at Holmwood House.


Outside of work, Molly enjoys time with her family and puppy, tending her allotment, and attending music festivals.
Proud to be a nurse, she feels privileged to support individuals living with dementia, delivering care that is compassionate, meaningful, and truly person-centred.

Dawn

Dawn Argyle

Job Title: Deputy Manager Joined: 2005

Dawn has been a qualified nurse for over 35 years and has worked at Holmwood House since 2005. Working clinical shifts as well as supporting the Registered Manager in her role means Dawn is able to oversee and support staff in excellent care delivery. Dawn has a great passion for Diabetes Care and is also very involved in the delivery of training.

Victoria

Victoria Rolph

Job Title: Administrator Joined: 2025

Victoria brings over 35 years of customer service experience to her role as Administrator at Holmwood House. Her career began in the insurance industry, where she spent 23 years building a strong foundation in client care and operational support.
Transitioning to work for a decade in banking, Victoria assisted customers with a range of financial needs while delivering calm, supportive service. She then moved to serve as a Branch Administrator for a domiciliary care company, helping new staff settle in and overseeing daily operations.


Since joining Holmwood House in March 2025, Victoria has felt genuinely welcomed by residents, families, and the team. Her warmth, professionalism, and dedication make her a valued member of the home.
Outside of work, she enjoys quality time with family and friends, peaceful walks in the woods, and visits to the seaside to recharge and unwind.

Kayleigh

Kayleigh Dillon

Job Title: Administrator Joined: 2017

Kayleigh Dillon

Annie

Annie Noble

Job Title: Head of Catering

With a number of years of dedicated service at Holmwood House, Annie brings a wealth of experience and passion to her role as Catering Manager and Head Cook. Annie’s journey in the culinary field began with a strong foundation in catering studies, culminating in an NVQ Level 3 qualification.


She took a brief career pause in 2013 to welcome her two children but has remained committed to providing high-quality, nutritious meals in a warm, welcoming environment. Known for her bubbly and outgoing nature, Annie says she thrives on creating a positive atmosphere both in and out of the kitchen. Annie values a healthy work-life balance and believes this contributes to both professional excellence and personal happiness.


When she’s not at work, Annie loves to spend time with her children, exploring the outdoors through adventures, beach days, and forest walks.

Leon

Leon Simons

Job Title: Facillities Manager Joined: 2020

Leon is a dedicated and experienced Group Facilities Lead with a strong background in maintenance, health and safety, and infection control within care settings. He is known for his proactive, approachable nature and effective communication skills. Leon oversees all facilities and domestic operations, conducts regular audits, and ensures compliance with training and safety standards within the group.


He delivers induction and mandatory training for staff and maintains accurate records for auditing purposes. Always willing to learn new skills, Leon recently enhanced his expertise with a Level 2 Certificate in Infection Prevention and Control and Legionella Awareness training. His additional qualifications include pest management, risk assessment, environmental protection, law and sustainable development, as well as energy management and mental health first aid.


Outside of work, Leon is a proud supporter of Bristol’s rugby team, enjoys walking his dogs, swimming, and raising money for charity.

Irene

Irene Trocado

Job Title: Head of Housekeeping Joined: 2020

Born in Póvoa de Varzim, a coastal town in northern Portugal, Irene moved to England with her husband in 2002 and is a proud mother of two daughters.


She joined Holmwood House in 2020 as a House keeper and was promoted to Head of House keeping in 2021. In this role, she leads the domestic team and oversees all aspects of cleaning and laundry, ensuring the home is maintained to the highest standards of cleanliness and comfort.


With extensive experience in hygiene and quality control, Irene previously worked at Bernard Matthews for over a decade, progressing from cleaner to team leader and Quality Controller. She was responsible for staff training in food hygiene, allergens, and health and safety, and often supported management by translating Portuguese to English.


Outside of work, she enjoys volunteering at the local school, walking, crafting, listening to music, and spending time with her daughters – ideally with coffee and chocolate in hand.

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