Holmwood House Care Centre

40 White Cross Road, Swaffham PE37 7QY
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9.7 102 Reviews
  • Holmwood House Care Centre, Swaffham
Holmwood House is located within walking distance of Swaffham town centre, set within acres of beautiful grounds, an extended Grade II listed building dating from 1846.

Many of the original features have been retained and it has been sympathetically and tastefully converted. The main house has eight bedrooms, all enjoying fantastic views over the grounds.

Accessible from the main house is a purpose-built ground floor extension consisting of 32 bedrooms. All have en-suite facilities and there are two comfortable lounges, both of which have direct access to an enclosed garden. There is also a dining room and specialist facilities for bathing and showering.

Added in 2008, the Woodland Suite provides 19 en-suite bedrooms catering specifically for those with dementia and provides a safe and secure environment. There is a large lounge with unlimited access to a secure sensory garden, with residents taking an active role in its development.
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Care Provided by Holmwood House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1504
  • Self-Funded Nursing Dementia Care: from £1654

Additional services such as hairdressing and chiropody are available at an additional cost.

These prices are only a guideline, please contact Holmwood House Care Centre to find out the exact price for your requirements.

Contact Holmwood House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Holmwood House Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charlene Waldron (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (5)

Parking

  • Parking available at the front of the main building at their own risk.

Holmwood House Care Centre Reviews (102)

9.7

Holmwood House Care Centre has a Review Score of 9.7 (9.679) out of 10, based on 43 reviews in the last 2 years.
Over all time Holmwood House Care Centre has 102 reviews.

Overall Experience
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Reviewer Connection to Holmwood House Care Centre
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Total of 102, showing 61-80
Review from Kate H (Daughter of Resident) published on 10 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very grateful that my father was placed at Holmwood House after release from hospital as the staff have been so kind and supportive to us both. They always have time to take to me and explain anything and he is very happy there. He tells me frequently that the staff are smashing. Due to Covid,
I have been unable to see much of the inside of Holmwood House so cannot comment on some of the points.
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Review from K B (Brother-in-law of Resident) published on 10 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is kept up to a very high standard. The staff are excellent and very obliging. I could not wish for a better place for my relative.
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Review from Colin M (Son of Resident) published on 9 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Holmwood House to be a very good care home. My father has terminal cancer and I feel considering it is not a hospice they have met his needs to a top standard. I have had regular feedback from the nurses and carers about his condition and feel he is being treated with care and dignity.
So, all in all, I would recommend to a friend.
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Review from Brian W (Husband of Resident) published on 9 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been a resident for the last 18 months and is extremely happy there. The care is excellent, food is also excellent and the nursing staff are very attentive in all aspects. In general, the home cannot be faulted.
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Review from Peter S (Son of Resident) published on 30 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The past 18 months have not been easy for anyone especially for the residents in care.
Over these months Holmwood House has done everything possible to keep residents safe and still allowing me to visit my mum whenever possible. I am very happy with the care my mother has received during this difficult
time and over the years that she has been at Holmwood.
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Review from David I (Husband of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found a very caring attitude by the staff and have always been timely informed when problems have occurred. I have no complaints whatsoever. With regards to the standard of the rooms, I have not visited her room so I can offer no comment.
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Review from Elizabeth B (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Holmwood for many years now. The care she receives is very good, we have no concerns about her at all. She is settled and happy. The staff are always pleasant and friendly. It has been a strange year for everyone, but they seemed to have done a good job in a difficult situation.
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Review from Christine C (Daughter of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parent now considers Holmwood to be their home. The carers and nurses have been kind, patient and caring. The food has been greatly appreciated by my parent. The staff have also been very accommodating to me when I have wanted to call at any time. I have no concerns over safety or Covid. Holmwood
has more of a feel of a home rather than an institution with lovely grounds.
Reply from Kayleigh Dillon, Admin at Holmwood House Care CentreThank you for your very kind review. It is greatly appreciated.
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Review from R F (Wife of Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Holmwood House is a first-class care home. Residents are happy and extremely well cared for. Visitors welcome always, in normal times. Questions by relatives answered quickly. Outstanding care from staff to residents during the lockdown. Relatives encouraged to keep in touch with residents during this
time.
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Review from Julian F (Son of Resident) published on 12 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother is very happy at Holmwood House, she is enjoying her residency there and seems very settled. The staff and nurses couldn't be more friendly, helpful and caring. The whole experience has been a pleasure and excellent value for money.
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Review from Philippa R (Granddaughter of Resident) published on 17 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although only a resident at Holmwood house for a very short spell of time to receive palliative end of life care, our family were so impressed by the standard of care, compassion and dignity shown to our loved one. Nothing was too much trouble for any member staff in regards to the care they gave.
The
whole family were supported throughout the time we were there. These truly wonderful people went above and beyond giving us privacy to spend much wanted time with our Nan and Mum, even after she had sadly passed. We really can't thank you enough for all that you did. Myself and other members of the family have worked in the care industry for a number of years and were all so so impressed. Please, please keep doing what you do, you made a sad and heartbreaking time easier. As a family, we only wish our Nan and Mum could have been with you longer.
Well done to all, from the managers, nurses, care support workers and the domestic team; we thank each and every one of you.
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Review from P S (Wife of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall a very good caring/nursing home. Some parts are shabby, and armchairs need replacing. Staff are very friendly and treat the residents very well.
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Review from S W (Daughter of Resident) published on 17 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always found staff very engaging and helpful. Very kind to my mother, who I know can be very difficult at times due to her dementia.
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Review from J K (Daughter of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and compassion shown by all the staff at Holmwood House towards Mum, made a difficult time for us as a family, easier to bear. The professionalism and kindness of the staff will stay with me when I look back over those difficult days.
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Review from J D (Niece of Resident) published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care my aunt receives is extremely good, considering she is a difficult patient owing to her dementia.
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Review from Garry H (Son of Resident) published on 26 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for welcoming Mum into your care home with an open heart and precious soul. Mum has been treated with love and affection. Those genuine traits were extended to me over these few days in a most generous way and made me feel part of your family at Holmwood House. I am eternally grateful. Truly
special, Many Thanks.
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Review from J M (Next of Kin) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My next of kin was sent to Holmwood at end of life. The hospital made the discharge process very difficult but the Holmwood team overcame all the obstacles (putting patient care first). From the first night, every member of staff treated "us" in an exemplary way. Whenever we visited, we found that "our
kin" was perfectly cared for and was treated with kindness at all times. The rules were at all times, made flexible to meet all our needs. My "kin" died after one week in Holmwood but was treated perfectly throughout.
Great compassion and sensitivity was shown to the patient and "kin".
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Review from K D (Daughter of Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find Holmwood House a very friendly and comfortable environment for our mother. As a nursing home, it doesn't have a cold, clinical feel. Due to Dementia, our mother is unable to participate in activities, but we observe other residents enjoying organised activities. Personally, we always received
from the staff with a very warm welcome. Nothing seems too much trouble.
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Review from Susan G (Niece of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has been with you for over 4 years. He is always clean and well cared for despite being doubly incontinent. His room is clean and pleasant.
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Review from David B (Son of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Holmwood House has provided excellent care for my Mother for the past two years. The home is well run and is under new management since June 2018. The new management has plans to modernise and improve the home further and their CQC rating is very good. Staff have shown every form of help, support and
consideration for my Mother and have provided her with understanding, dignity and kindness for all of her needs. My own opinion is that it would be extremely difficult to find a better residential home than this.
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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Holmwood House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.679 for Holmwood House Care Centre is calculated as follows: ( (348 Excellents x 5) + (141 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 498 Ratings = 4.679
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Holmwood House Care Centre is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (4)

Dawn

Dawn Argyle

Job Title: Deputy Manager Joined: 2005

Dawn has been a qualified nurse for over 35 years and has worked at Holmwood House since 2005. Working clinical shifts as well as supporting the Registered Manager in her role means Dawn is able to oversee and support staff in excellent care delivery. Dawn has a great passion for Diabetes Care and is also very involved in the delivery of training.

Charlene

Charlene Waldron

Job Title: Home Manager Joined: 2020

I qualified as a Registered General Nurse in 2003, and the Home Manager at Holmwood House.
Prior to my training I worked in nursing and residential homes as a care worker, and as a student nurse did placements in the community care homes. I always loved the ‘homely’ feel of working in care homes rather than the clinical environments of hospitals, and that’s why I pursued a career in nursing in social care.
Since qualifying I have been lucky enough to work in lots of outstanding care homes who specialise in palliative care, young adults with head injuries, MS and care of the elderly.
Being a nurse has enabled me to travel and visit different places in the UK, have a varied role, and continuously learn new skills. It has enabled me to learn how to communicate with people and care for them. I have been involved in numerous projects and pilots throughout my career and lucky enough to win ‘best nursing care’ in the UK care home awards.
I am a big advocate for Nursing in Social Care and have recently been involved in the teaching and learning in care homes project at Holmwood House and currently a member of the Social Care Nursing Advisory Council for East of England region and involved in the ‘This Nurse Can campaign at UEA.

Kayleigh

Kayleigh Dillon

Job Title: Administrator Joined: 2017

Kayleigh Dillon

Leon

Leon Simons

Job Title: Facillities Manager Joined: 2020

Leon Simons

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