Holmwood House Care Centre

40 White Cross Road, Swaffham PE37 7QY
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9.7 93 Reviews
  • Holmwood House Care Centre, Swaffham
Holmwood House is located within walking distance of Swaffham town centre, set within acres of beautiful grounds, an extended Grade II listed building dating from 1846.

Many of the original features have been retained and it has been sympathetically and tastefully converted. The main house has eight bedrooms, all enjoying fantastic views over the grounds.

Accessible from the main house is a purpose-built ground floor extension consisting of 32 bedrooms. All have en-suite facilities and there are two comfortable lounges, both of which have direct access to an enclosed garden. There is also a dining room and specialist facilities for bathing and showering.

Added in 2008, the Woodland Suite provides 19 en-suite bedrooms catering specifically for those with dementia and provides a safe and secure environment. There is a large lounge with unlimited access to a secure sensory garden, with residents taking an active role in its development.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1504
  • Self-Funded Nursing Dementia Care: from £1654

Additional services such as hairdressing and chiropody are available at an additional cost.

These prices are only a guideline, please contact Holmwood House Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Hannah Aldous (Manager)

Local Authority / Social Services

Admission Criteria

  • Non Smoking
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (5)

Parking

  • Parking available at the front of the main building at their own risk.

Holmwood House Care Centre Reviews (93)

9.7

Holmwood House Care Centre has a Review Score of 9.7 (9.681) out of 10, based on 37 reviews in the last 2 years.
Over all time Holmwood House Care Centre has 93 reviews.

Overall Experience
  • 66
  • 27
  • 0
  • 0
  • 0
Date Published
  • 93
  • 25
  • 30
  • 37
  • 56
Reviewer Connection to Holmwood House Care Centre
  • 40
  • 12
  • 9
  • 7
  • 5
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 93, showing 41-60
Review from J A (Daughter of Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Holmewood House Care Centre is very well managed and the carers treat my mother with dignity, care and consideration. They attend to details that are so important for enabling the residents to feel at home here. My mother has settled in happily which brings peace of mind to me and her family.
Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care Centre

Thank you so much for taking the time to write a review. The staff appreciate your kind words and will continue to work hard to make everyone here feel safe and at home.

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Review from Peter B (Nephew of Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my relative has only been in the care home for three weeks, we cannot speak highly of their care and commitment to her. Their caring is excellent and we can't ask for more and we would just like to say a big thank you to them all.
Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care Centre

Thank you so much for your review - the staff appreciate the recognition of their hard work.

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Review from Mary C (Sister of Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was only with you for a short stay, my husband and I found we always had a warm welcome when we visited him. The staff were always helpful.
Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care Centre

Thank you for taking the time to leave a review -visitors are vital to the success of the home in meeting the needs of the people who live here.

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Review from Malcolm P (Husband of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has lived in Holmwood House for more than a year now and is settled in an environment, which is obviously strange to her. Her needs are very complex, and all the staff look after her with care and compassion.
Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care Centre

Thank you for taking the time to leave a review. We constantly strive to improve the experience for those that live here and your feedback always helps.

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Review from Gill R (Daughter of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother continues to recvieve very good care. It is reassuring that she is in a safe place and in good hands. All of the staff are very caring and treat her with respect. The staff always contact me with any issues, however minor.
Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care Centre

Thank you for taking the time to leave a review - feedback helps us to identify where we can make improvements.

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Review from T C (Daughter of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been made welcome when I visit my mum. They keep me up to date whenever there is an issue with Mum to when she has a fall. When mum has had a fall in the past the on-duty nurse keeps me informed if anything changes regarding her healing.
Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care Centre

Thank you for taking the time to leave a review. Communication is the key to good relationships and feedback is invaluable in mapping areas for progression.

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Review from M D (Godson of Resident) published on 2 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My godmother has been a permanent resident of Holmwood House since May 2022. Prior to this, follwing ilness she spent time in hospital and a temporary care home.
She was very keen to stay in the Swaffham area and asked that my wife and I find her somewhere suitable. We surveyed a number of care homes.
We
were impressed by the staff that showed us around and the facilities at Holmwood House and recommended Holmwood House to her.
She settled in very quickly and is generally very happy and content, albeit unwilling to mix and interact with the other residents.
Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care Centre

Thank you very much for your kind review. It is wonderful for the staff to receive recognition for the hard work that they do.

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Review from Vivienne M (Daughter of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my father receives at Holmwood House. The staff are friendly and there is a nice atmosphere there. I have nothing but praise for the people who work there, knowing my father is well looked after.
Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care Centre

Thank you so much for your review - we will continue to work hard to support all the people who live at Holmwood.

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Review from Mel B (Brother of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been at Holmwood House since Jun 2019 following two incapacitating strokes. Myself and my wife have always been more than satisfied with his care. The staff are friendly and have time for everyone, including us. They keep him smiling and he seems 'happy'. The home is always clean and
tidy.
We have had no qualms at all about recommending Holmwood House to people in our village. A friend whose husband had dementia moved her husband to Holmwood and it provided her with peace of mind in his last months of life.
Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care Centre

Thank you so much for your great review and recommendation. It's wonderful for the staff to be recognised for the hard work they do and it's great for visitors to be part of the Holmwood family too!

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Review from Alison L (Daughter of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Holmwood House Care Centre for six months now, she has Alzheimer's and can be a little awkward, however, I have found that the home has done everything it can to provide my mum with the care that she needs and deserves. If there are any problems, I have found the management to
be very approachable and keen to iron out any issues. My mum is very settled and content, it feels warm and friendly when you visit, and I could not ask for her to be cared for any more than she is.
Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care Centre

Thank you for leaving such a wonderful review. Having good lines of communication means we can achieve the outcomes we wish for.

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Review from Linda J (Sister of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review is for the unit caring for people with dementia. Outstanding family care with the residents cared for with respect. The residents are cared for as individuals. They are spoken to using their name. The atmosphere is friendly and calm. The staff work extremely hard but always with a smile,
kindness and understanding.


The visiting family members are also cared for with a chat and friendliness.
We have never had to worry about our sister, knowing she receives appropriate and understanding care. She has special equipment in her room to help with her care. The room is always clean as is the entire unit.
All the staff work as a team.

Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care Centre

Thank you so much for your wonderful review. The staff will be delighted with the recognition you have given them for the hard work they do.

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Review from Kate H (Daughter of Resident) published on 10 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very grateful that my father was placed at Holmwood House after release from hospital as the staff have been so kind and supportive to us both. They always have time to take to me and explain anything and he is very happy there. He tells me frequently that the staff are smashing. Due to Covid,
I have been unable to see much of the inside of Holmwood House so cannot comment on some of the points.
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Review from K B (Brother-in-law of Resident) published on 10 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is kept up to a very high standard. The staff are excellent and very obliging. I could not wish for a better place for my relative.
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Review from Colin M (Son of Resident) published on 9 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Holmwood House to be a very good care home. My father has terminal cancer and I feel considering it is not a hospice they have met his needs to a top standard. I have had regular feedback from the nurses and carers about his condition and feel he is being treated with care and dignity.
So, all in all, I would recommend to a friend.
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Review from Brian W (Husband of Resident) published on 9 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been a resident for the last 18 months and is extremely happy there. The care is excellent, food is also excellent and the nursing staff are very attentive in all aspects. In general, the home cannot be faulted.
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Review from Peter S (Son of Resident) published on 30 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The past 18 months have not been easy for anyone especially for the residents in care.
Over these months Holmwood House has done everything possible to keep residents safe and still allowing me to visit my mum whenever possible. I am very happy with the care my mother has received during this difficult
time and over the years that she has been at Holmwood.
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Review from David I (Husband of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found a very caring attitude by the staff and have always been timely informed when problems have occurred. I have no complaints whatsoever. With regards to the standard of the rooms, I have not visited her room so I can offer no comment.
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Review from Elizabeth B (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Holmwood for many years now. The care she receives is very good, we have no concerns about her at all. She is settled and happy. The staff are always pleasant and friendly. It has been a strange year for everyone, but they seemed to have done a good job in a difficult situation.
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Review from Christine C (Daughter of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parent now considers Holmwood to be their home. The carers and nurses have been kind, patient and caring. The food has been greatly appreciated by my parent. The staff have also been very accommodating to me when I have wanted to call at any time. I have no concerns over safety or Covid. Holmwood
has more of a feel of a home rather than an institution with lovely grounds.
Reply from Kayleigh Dillon, Admin at Holmwood House Care Centre

Thank you for your very kind review. It is greatly appreciated.

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Review from R F (Wife of Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Holmwood House is a first-class care home. Residents are happy and extremely well cared for. Visitors welcome always, in normal times. Questions by relatives answered quickly. Outstanding care from staff to residents during the lockdown. Relatives encouraged to keep in touch with residents during this
time.
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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Holmwood House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.681 for Holmwood House Care Centre is calculated as follows: ( (304 Excellents x 5) + (116 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 430 Ratings = 4.681
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Holmwood House Care Centre is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (6)

Dawn

Dawn Argyle

Job Title: Deputy Manager Joined: 2005

Dawn has been a qualified nurse for over 35 years and has worked at Holmwood House since 2005. Working clinical shifts as well as supporting the Registered Manager in her role means Dawn is able to oversee and support staff in excellent care delivery. Dawn has a great passion for Diabetes Care and is also very involved in the delivery of training.

Charlene

Charlene Waldron

Job Title: Clinical Lead Joined: 2020

I qualified as a Registered General Nurse in 2003, and the Current Clinical Lead nurse at Holmwood House.
Prior to my training I worked in nursing and residential homes as a care worker, and as a student nurse did placements in the community care homes. I always loved the ‘homely’ feel of working in care homes rather than the clinical environments of hospitals, and that’s why I pursued a career in nursing in social care.
Since qualifying I have been lucky enough to work in lots of outstanding care homes who specialise in palliative care, young adults with head injuries, MS and care of the elderly.
Being a nurse has enabled me to travel and visit different places in the UK, have a varied role, and continuously learn new skills. It has enabled me to learn how to communicate with people and care for them. I have been involved in numerous projects and pilots throughout my career and lucky enough to win ‘best nursing care’ in the UK care home awards.
I am a big advocate for Nursing in Social Care and have recently been involved in the teaching and learning in care homes project at Holmwood House and currently a member of the Social Care Nursing Advisory Council for East of England region and involved in the ‘This Nurse Can campaign at UEA.

Kayleigh

Kayleigh Dillon

Job Title: Administrator Joined: 2017

Kayleigh Dillon

Leon

Leon Simons

Job Title: Facillities Manager Joined: 2020

Leon Simons

Amy

Amy Starr

Job Title: Lead Senior Carer Joined: 2007

Amy Starr - Lead Senior Carer

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Hannah Aldous

Job Title: Registered Home Manager Joined: 2024

Hannah Aldous – Registered Home Care Manager, Holmwood House


I am the Registered Home Care Manager at Holmwood House, having joined the team in January 2024.


I qualified as a Registered Nurse in 2005 after completing my training at Addenbrooke’s Hospital in Cambridge. Following this, I transitioned to The Queen Elizabeth Hospital in King’s Lynn in April 2005. Over the past 20 years, I have gained extensive experience working across various acute medical wards. Additionally, I spent a year in the community as the Clinical Lead for Downham and Swaffham before returning to the hospital as the Ward Manager of the Acute Medical Unit.


Throughout my nursing career, I have developed a wealth of skills and expertise in acute and community healthcare settings. I am excited to bring this experience to Holmwood House and continue delivering high-quality care to our residents.

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