Search...

Holmwood House Care Centre

40 White Cross Road, Swaffham, Norfolk PE37 7QY
Holmwood House Care Centre Logo
Jobs
Holmwood House Care Centre logo
Holmwood House Care Centre, Swaffham
Holmwood House Care Centre, Swaffham
Holmwood House Care Centre, Swaffham

Holmwood House is located within walking distance of Swaffham town centre, set within acres of beautiful grounds, an extended Grade II listed building dating from 1846.

Many of the original features have been retained and it has been sympathetically and tastefully converted. The main house has eight bedrooms, all enjoying fantastic views over the grounds.

Accessible from the main house is a purpose-built ground floor extension consisting of 32 bedrooms. All have...  

Care Provided by Holmwood House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,325 - £1,325N/A
Residential Dementia Care£1,484 - £1,484N/A
Nursing Care£1,325 - £1,325N/A
Nursing Dementia Care£1,484 - £1,484N/A

Additional services such as hairdressing and chiropody are available at an additional cost.

Contact Holmwood House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Charlene Waldron(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (5)

Parking

  • Parking available at the front of the main building at their own risk.

Holmwood House Care Centre Reviews (106)

Submit a Review
9.7

Holmwood House Care Centre has a Review Score of 9.7 (9.691) out of 10, based on 44 reviews in the last 2 years. Over all time Holmwood House Care Centre has 106 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Holmwood House Care Centre
Loading...
Showing 106 reviews matching selected criteria
Review from S A (Resident / Service User) published on 5 May 2025 Submitted via Postal Card
Overall Experience

I have lived at Holmwood House since May 2021. I have always found all the staff very pleasant and helpful. I am supported in all my requests and remain independent.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A W (Husband of Resident) published on 5 March 2025 Submitted via Postal Card
Overall Experience
My wife moved into Holmwood in December 2024, with advanced dementia. She settled immediately and is very well cared for and supported by the caring team, who know the needs of all the residents on the EMI wing.
Extra stimulation is provided by moving her each day into the lounge. All the staff - carers, cleaning, laundry, kitchen are all supportive, friendly and work as a team. The management and nurses all know each resident and their needs and are very approachable for resident updates etc.

Very pleased - thank you. I know my wife is being well cared for and looked after.

Reply from Kayleigh Dillon, Admin at Holmwood House Care Centre

Thank you very much for taking the time to complete a review. We are so pleased that your wife has settled into Holmwood House and that you are extremely happy with all aspects.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P H (Sister of Resident) published on 29 January 2025 Submitted via Website
Overall Experience
The care given to my brother was exceptional. He was shown respect and kindness throughout his time there. I couldn't recommend it highly enough.

When telephoning, each call was responded to quickly and politely. Well done to the team.

Reply from Kayleigh Dillon, Admin at Holmwood House Care Centre

Thank you for your kind words. I am glad to hear that you had a great experience with us at Holmwood House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from L F (Daughter of Resident) published on 27 January 2025 Submitted via Website
Overall Experience

Holmwood House Care Centre is a fantastic care home. It is well run, clean, the food is good and the staff are knowledgeable, patient and friendly. The nurses are quick to address and resolve any health issues. There is a well organised schedule of activities which the residents can choose to join in with or just observe. The petting animal visits are fantastic. I'm so pleased my mum got allocated a room here.

Reply from Kayleigh Dillon, Admin at Holmwood House Care Centre

Thank you for your wonderful feedback about Holmwood House. It truly means a great deal to us to hear that your loved one feels comfortable and supported in all aspects of the care we provide at Holmwood House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joanna S (Daughter of Resident) published on 24 May 2024 Submitted via Website
Overall Experience

The carers are doing a wonderful job looking after my mum. They are meeting her care needs with patience and understanding. She can be quite tricky to care for but the carers are working hard to keep her safe, well and as happy as she can be.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sharon M (Daughter of Resident) published on 16 April 2024 Submitted via Website
Overall Experience

The gorgeous nurses and beautiful ward staff, who cared for dad so tenderly and the kind, were always kind and I was there a lot. The lovely lady who served lunch and lastly but not least the office staff. They were all amazing

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from D W (Wife of Resident) published on 22 March 2024 Submitted via Postal Card
Overall Experience

I am very happy with how my husband is looked after at Holmwood House Nursing Home. He loves his room. He is always content when I visit.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P M (Daughter of Resident) published on 15 March 2024 Submitted via Postal Card
Overall Experience

A lovely care home. My father has been a resident for a year next month which started as a short trial then he decided to stay. The staff are really supportive and kind to both residents and family. There are activities daily - with an updated programme due in the coming months aiming to get residents out more and additional entertainment and visitors to the home. My father is happy there! That means the world to us. He is safe and well looked after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Denise E (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card
Overall Experience

Since moving into Holmwood House, my mum has been treated with dignity, kindness and respect. The staff have all been welcoming, efficient and caring. The home is extremely well managed. The team go above and beyond to help wherever possible. I would highly recommend Holmwood House to anyone looking for wonderful care for their loved one.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P A (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card
Overall Experience

I am extremely happy with the way my mother is being cared for by all the staff at Holmwood House. My mother can be aggressive and nasty but the staff are kind and understanding.

Reply from Kayleigh Dillon, Admin at Holmwood House Care Centre

Thank you so much for your kind review - it is greatly appreciated!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Helen H (Daughter of Resident) published on 25 October 2023 Submitted via Website
Overall Experience

My dad was at Holmwood House from May 2023 until he passed in September. During that time he was cared for with kindness, patience and much empathy. All the staff were just blooming lovely and gave me peace of mind to just relax and enjoy his last few months with him. So grateful for that.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Chris R (Son of Resident) published on 22 May 2023 Submitted via Postal Card
Overall Experience

Clean, welcoming, good food, amazing staff and i the world of care homes good value too. So pleased we chose it for our father.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mike O (Brother-in-law of Resident) published on 20 February 2023 Submitted via Postal Card
Overall Experience

Every time l have visited the staff are extremely friendly and welcoming. The place is always spotlessly clean. The staff are always knowledgeable about the residents they are caring for. Residents can take part in various social events organised by the home.

Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care Centre

Thank you very much for taking the time to provide a review - the staff really appreciate your kind feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B F (Sister of Resident) published on 17 February 2023 Submitted via Postal Card
Overall Experience

As my brother is confined to his room, due to health issues, it would be nice if a male resident could visit and chat with him.

Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care Centre

Thank you for taking the time to leave a review. The team are always happy to discuss ways of improving life for those that live at Holmwood House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from J A (Daughter of Resident) published on 14 February 2023 Submitted via Postal Card
Overall Experience

Holmewood House Care Centre is very well managed and the carers treat my mother with dignity, care and consideration. They attend to details that are so important for enabling the residents to feel at home here. My mother has settled in happily which brings peace of mind to me and her family.

Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care Centre

Thank you so much for taking the time to write a review. The staff appreciate your kind words and will continue to work hard to make everyone here feel safe and at home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter B (Nephew of Resident) published on 14 February 2023 Submitted via Postal Card
Overall Experience

Although my relative has only been in the care home for three weeks, we cannot speak highly of their care and commitment to her. Their caring is excellent and we can't ask for more and we would just like to say a big thank you to them all.

Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care Centre

Thank you so much for your review - the staff appreciate the recognition of their hard work.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary C (Sister of Resident) published on 14 February 2023 Submitted via Postal Card
Overall Experience

My brother was only with you for a short stay, my husband and I found we always had a warm welcome when we visited him. The staff were always helpful.

Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care Centre

Thank you for taking the time to leave a review -visitors are vital to the success of the home in meeting the needs of the people who live here.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Malcolm P (Husband of Resident) published on 6 February 2023 Submitted via Website
Overall Experience

My wife has lived in Holmwood House for more than a year now and is settled in an environment, which is obviously strange to her. Her needs are very complex, and all the staff look after her with care and compassion.

Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care Centre

Thank you for taking the time to leave a review. We constantly strive to improve the experience for those that live here and your feedback always helps.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Gill R (Daughter of Resident) published on 6 February 2023 Submitted via Postal Card
Overall Experience

My mother continues to recvieve very good care. It is reassuring that she is in a safe place and in good hands. All of the staff are very caring and treat her with respect. The staff always contact me with any issues, however minor.

Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care Centre

Thank you for taking the time to leave a review - feedback helps us to identify where we can make improvements.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T C (Daughter of Resident) published on 6 February 2023 Submitted via Postal Card
Overall Experience

I have always been made welcome when I visit my mum. They keep me up to date whenever there is an issue with Mum to when she has a fall. When mum has had a fall in the past the on-duty nurse keeps me informed if anything changes regarding her healing.

Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care Centre

Thank you for taking the time to leave a review. Communication is the key to good relationships and feedback is invaluable in mapping areas for progression.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 August 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Holmwood House Care Centre.

Upcoming Events

There are no upcoming events for Holmwood House Care Centre.

Awards / Recognitions (3)

Accreditations

There are no accreditations posted yet for Holmwood House Care Centre.

Meet the Team (7)

Charlene Waldron
Charlene WaldronJob Title:Home ManagerJoined: 2020

I qualified as a Registered General Nurse in 2003 and became the Home Manager at Holmwood House.

Before my training, I worked in nursing and residential homes as a care worker, and as a student nurse did placements in the community care homes. I always loved the ‘homely’ feel of working in care homes rather than the clinical environments of hospitals, and that’s why I pursued a career in nursing in social care.

Since qualifying, I have been lucky enough to work in lots of outstanding care homes that specialise in palliative care, young adults with head injuries, MS and care of the elderly.

Being a nurse has enabled me to travel and visit different places in the UK, have a varied role, and continuously learn new skills. It has enabled me to learn how to communicate with people and care for them. I have been involved in numerous projects and pilots throughout my career, and am lucky enough to win ‘best nursing care’ in the UK care home awards.

I am a big advocate for Nursing in Social Care and have recently been involved in the teaching and learning in care homes project at Holmwood House, and currently a member of the Social Care Nursing Advisory Council for the East of England region and involved in the ‘This Nurse Can campaign at UEA.

Molly Harris
Molly HarrisJob Title:Deputy Manager

Molly qualified as a nurse 21 years ago, fulfilling a lifelong ambition. Though initially planning to become a general nurse, she chose to specialise in mental health nursing – a decision that has shaped her career ever since.

She began working in forensic units, thriving in high-pressure settings and supporting individuals with challenging behaviours. Later, she transitioned into social care, where she discovered a passion for dementia support.

Molly has held senior roles, including Clinical Lead Nurse and Deputy Manager in a care home for residents with complex neurological needs. Her depth of experience and person-centred approach led her to join the nursing and management team at Holmwood House.

Outside of work, Molly enjoys time with her family and puppy, tending her allotment, and attending music festivals.

Proud to be a nurse, she feels privileged to support individuals living with dementia, delivering care that is compassionate, meaningful, and truly person-centred.

Victoria Rolph
Victoria RolphJob Title:AdministratorJoined: 2025
Victoria brings over 35 years of customer service experience to her role as Administrator at Holmwood House. Her career began in the insurance industry, where she spent 23 years building a strong foundation in client care and operational support.

Transitioning to work for a decade in banking, Victoria assisted customers with a range of financial needs while delivering calm, supportive service. She then moved to serve as a Branch Administrator for a domiciliary care company, helping new staff settle in and overseeing daily operations.

Since joining Holmwood House in March 2025, Victoria has felt genuinely welcomed by residents, families, and the team. Her warmth, professionalism, and dedication make her a valued member of the home.

Outside of work, she enjoys quality time with family and friends, peaceful walks in the woods, and visits to the seaside to recharge and unwind.

Kayleigh Dillon
Kayleigh DillonJob Title:AdministratorJoined: 2017

Kayleigh Dillon

Annie Noble
Annie NobleJob Title:Head of Catering

With a number of years of dedicated service at Holmwood House, Annie brings a wealth of experience and passion to her role as Catering Manager and Head Cook. Annie’s journey in the culinary field began with a strong foundation in catering studies, culminating in an NVQ Level 3 qualification.

She took a brief career pause in 2013 to welcome her two children but has remained committed to providing high-quality, nutritious meals in a warm, welcoming environment. Known for her bubbly and outgoing nature, Annie says she thrives on creating a positive atmosphere both in and out of the kitchen. Annie values a healthy work-life balance and believes this contributes to both professional excellence and personal happiness.

When she’s not at work, Annie loves to spend time with her children, exploring the outdoors through adventures, beach days, and forest walks.

Leon Simons
Leon SimonsJob Title:Facillities ManagerJoined: 2020

Leon is a dedicated and experienced Group Facilities Lead with a strong background in maintenance, health and safety, and infection control within care settings. He is known for his proactive, approachable nature and effective communication skills. Leon oversees all facilities and domestic operations, conducts regular audits, and ensures compliance with training and safety standards within the group.

He delivers induction and mandatory training for staff and maintains accurate records for auditing purposes. Always willing to learn new skills, Leon recently enhanced his expertise with a Level 2 Certificate in Infection Prevention and Control and Legionella Awareness training. His additional qualifications include pest management, risk assessment, environmental protection, law and sustainable development, as well as energy management and mental health first aid.

Outside of work, Leon is a proud supporter of Bristol’s rugby team, enjoys walking his dogs, swimming, and raising money for charity.

Irene Trocado
Irene TrocadoJob Title:Head of HousekeepingJoined: 2020

Born in Póvoa de Varzim, a coastal town in northern Portugal, Irene moved to England with her husband in 2002 and is a proud mother of two daughters.

She joined Holmwood House in 2020 as a House keeper and was promoted to Head of House keeping in 2021. In this role, she leads the domestic team and oversees all aspects of cleaning and laundry, ensuring the home is maintained to the highest standards of cleanliness and comfort.

With extensive experience in hygiene and quality control, Irene previously worked at Bernard Matthews for over a decade, progressing from cleaner to team leader and Quality Controller. She was responsible for staff training in food hygiene, allergens, and health and safety, and often supported management by translating Portuguese to English.

Outside of work, she enjoys volunteering at the local school, walking, crafting, listening to music, and spending time with her daughters – ideally with coffee and chocolate in hand.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holmwood House Care Centre to verify any information. View our terms and conditions. Holmwood House Care Centre has an Enhanced Service -more info.