Holmwood House Care Centre

40 White Cross Road, Swaffham PE37 7QY
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9.7 102 Reviews
  • Holmwood House Care Centre, Swaffham
Holmwood House is located within walking distance of Swaffham town centre, set within acres of beautiful grounds, an extended Grade II listed building dating from 1846.

Many of the original features have been retained and it has been sympathetically and tastefully converted. The main house has eight bedrooms, all enjoying fantastic views over the grounds.

Accessible from the main house is a purpose-built ground floor extension consisting of 32 bedrooms. All have en-suite facilities and there are two comfortable lounges, both of which have direct access to an enclosed garden. There is also a dining room and specialist facilities for bathing and showering.

Added in 2008, the Woodland Suite provides 19 en-suite bedrooms catering specifically for those with dementia and provides a safe and secure environment. There is a large lounge with unlimited access to a secure sensory garden, with residents taking an active role in its development.
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Care Provided by Holmwood House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1504
  • Self-Funded Nursing Dementia Care: from £1654

Additional services such as hairdressing and chiropody are available at an additional cost.

These prices are only a guideline, please contact Holmwood House Care Centre to find out the exact price for your requirements.

Contact Holmwood House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Holmwood House Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charlene Waldron (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (5)

Parking

  • Parking available at the front of the main building at their own risk.

Holmwood House Care Centre Reviews (102)

9.7

Holmwood House Care Centre has a Review Score of 9.7 (9.679) out of 10, based on 43 reviews in the last 2 years.
Over all time Holmwood House Care Centre has 102 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Holmwood House Care Centre
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Total of 102, showing 41-60
Review from Joanna S (Daughter of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are doing a wonderful job looking after my mum. They are meeting her care needs with patience and understanding. She can be quite tricky to care for but the carers are working hard to keep her safe, well and as happy as she can be.
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Review from Sharon M (Daughter of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The gorgeous nurses and beautiful ward staff, who cared for dad so tenderly and the kind, were always kind and I was there a lot. The lovely lady who served lunch and lastly but not least the office staff. They were all amazing
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Review from D W (Wife of Resident) assisted by family/friend published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with how my husband is looked after at Holmwood House Nursing Home. He loves his room. He is always content when I visit.
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Review from P M (Daughter of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely care home. My father has been a resident for a year next month which started as a short trial then he decided to stay. The staff are really supportive and kind to both residents and family. There are activities daily - with an updated programme due in the coming months aiming to get residents
out more and additional entertainment and visitors to the home. My father is happy there! That means the world to us. He is safe and well looked after.
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Review from Denise E (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into Holmwood House, my mum has been treated with dignity, kindness and respect. The staff have all been welcoming, efficient and caring. The home is extremely well managed. The team go above and beyond to help wherever possible. I would highly recommend Holmwood House to anyone looking
for wonderful care for their loved one.
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Review from P A (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the way my mother is being cared for by all the staff at Holmwood House. My mother can be aggressive and nasty but the staff are kind and understanding.
Reply from Kayleigh Dillon, Admin at Holmwood House Care CentreThank you so much for your kind review - it is greatly appreciated!
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Review from Helen H (Daughter of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was at Holmwood House from May 2023 until he passed in September. During that time he was cared for with kindness, patience and much empathy. All the staff were just blooming lovely and gave me peace of mind to just relax and enjoy his last few months with him. So grateful for that.
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Review from Chris R (Son of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean, welcoming, good food, amazing staff and i the world of care homes good value too. So pleased we chose it for our father.
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Review from Mike O (Brother-in-law of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time l have visited the staff are extremely friendly and welcoming. The place is always spotlessly clean. The staff are always knowledgeable about the residents they are caring for. Residents can take part in various social events organised by the home.
Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care CentreThank you very much for taking the time to provide a review - the staff really appreciate your kind feedback.
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Review from B F (Sister of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As my brother is confined to his room, due to health issues, it would be nice if a male resident could visit and chat with him.
Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care CentreThank you for taking the time to leave a review. The team are always happy to discuss ways of improving life for those that live at Holmwood House.
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Review from J A (Daughter of Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Holmewood House Care Centre is very well managed and the carers treat my mother with dignity, care and consideration. They attend to details that are so important for enabling the residents to feel at home here. My mother has settled in happily which brings peace of mind to me and her family.
Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care CentreThank you so much for taking the time to write a review. The staff appreciate your kind words and will continue to work hard to make everyone here feel safe and at home.
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Review from Peter B (Nephew of Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my relative has only been in the care home for three weeks, we cannot speak highly of their care and commitment to her. Their caring is excellent and we can't ask for more and we would just like to say a big thank you to them all.
Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care CentreThank you so much for your review - the staff appreciate the recognition of their hard work.
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Review from Mary C (Sister of Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was only with you for a short stay, my husband and I found we always had a warm welcome when we visited him. The staff were always helpful.
Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care CentreThank you for taking the time to leave a review -visitors are vital to the success of the home in meeting the needs of the people who live here.
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Review from Malcolm P (Husband of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has lived in Holmwood House for more than a year now and is settled in an environment, which is obviously strange to her. Her needs are very complex, and all the staff look after her with care and compassion.
Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care CentreThank you for taking the time to leave a review. We constantly strive to improve the experience for those that live here and your feedback always helps.
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Review from Gill R (Daughter of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother continues to recvieve very good care. It is reassuring that she is in a safe place and in good hands. All of the staff are very caring and treat her with respect. The staff always contact me with any issues, however minor.
Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care CentreThank you for taking the time to leave a review - feedback helps us to identify where we can make improvements.
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Review from T C (Daughter of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been made welcome when I visit my mum. They keep me up to date whenever there is an issue with Mum to when she has a fall. When mum has had a fall in the past the on-duty nurse keeps me informed if anything changes regarding her healing.
Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care CentreThank you for taking the time to leave a review. Communication is the key to good relationships and feedback is invaluable in mapping areas for progression.
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Review from Vivienne M (Daughter of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my father receives at Holmwood House. The staff are friendly and there is a nice atmosphere there. I have nothing but praise for the people who work there, knowing my father is well looked after.
Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care CentreThank you so much for your review - we will continue to work hard to support all the people who live at Holmwood.
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Review from Mel B (Brother of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been at Holmwood House since Jun 2019 following two incapacitating strokes. Myself and my wife have always been more than satisfied with his care. The staff are friendly and have time for everyone, including us. They keep him smiling and he seems 'happy'. The home is always clean and
tidy.
We have had no qualms at all about recommending Holmwood House to people in our village. A friend whose husband had dementia moved her husband to Holmwood and it provided her with peace of mind in his last months of life.
Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care CentreThank you so much for your great review and recommendation. It's wonderful for the staff to be recognised for the hard work they do and it's great for visitors to be part of the Holmwood family too!
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Review from Alison L (Daughter of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Holmwood House Care Centre for six months now, she has Alzheimer's and can be a little awkward, however, I have found that the home has done everything it can to provide my mum with the care that she needs and deserves. If there are any problems, I have found the management to
be very approachable and keen to iron out any issues. My mum is very settled and content, it feels warm and friendly when you visit, and I could not ask for her to be cared for any more than she is.
Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care CentreThank you for leaving such a wonderful review. Having good lines of communication means we can achieve the outcomes we wish for.
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Review from Linda J (Sister of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review is for the unit caring for people with dementia. Outstanding family care with the residents cared for with respect. The residents are cared for as individuals. They are spoken to using their name. The atmosphere is friendly and calm. The staff work extremely hard but always with a smile,
kindness and understanding.


The visiting family members are also cared for with a chat and friendliness.
We have never had to worry about our sister, knowing she receives appropriate and understanding care. She has special equipment in her room to help with her care. The room is always clean as is the entire unit.
All the staff work as a team.

Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care CentreThank you so much for your wonderful review. The staff will be delighted with the recognition you have given them for the hard work they do.
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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Holmwood House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.679 for Holmwood House Care Centre is calculated as follows: ( (348 Excellents x 5) + (141 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 498 Ratings = 4.679
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Holmwood House Care Centre is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (4)

Dawn

Dawn Argyle

Job Title: Deputy Manager Joined: 2005

Dawn has been a qualified nurse for over 35 years and has worked at Holmwood House since 2005. Working clinical shifts as well as supporting the Registered Manager in her role means Dawn is able to oversee and support staff in excellent care delivery. Dawn has a great passion for Diabetes Care and is also very involved in the delivery of training.

Charlene

Charlene Waldron

Job Title: Home Manager Joined: 2020

I qualified as a Registered General Nurse in 2003, and the Home Manager at Holmwood House.
Prior to my training I worked in nursing and residential homes as a care worker, and as a student nurse did placements in the community care homes. I always loved the ‘homely’ feel of working in care homes rather than the clinical environments of hospitals, and that’s why I pursued a career in nursing in social care.
Since qualifying I have been lucky enough to work in lots of outstanding care homes who specialise in palliative care, young adults with head injuries, MS and care of the elderly.
Being a nurse has enabled me to travel and visit different places in the UK, have a varied role, and continuously learn new skills. It has enabled me to learn how to communicate with people and care for them. I have been involved in numerous projects and pilots throughout my career and lucky enough to win ‘best nursing care’ in the UK care home awards.
I am a big advocate for Nursing in Social Care and have recently been involved in the teaching and learning in care homes project at Holmwood House and currently a member of the Social Care Nursing Advisory Council for East of England region and involved in the ‘This Nurse Can campaign at UEA.

Kayleigh

Kayleigh Dillon

Job Title: Administrator Joined: 2017

Kayleigh Dillon

Leon

Leon Simons

Job Title: Facillities Manager Joined: 2020

Leon Simons

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holmwood House Care Centre to verify any information. View our terms and conditions. Holmwood House Care Centre has an Enhanced Service - more info.