Holmwood House Care Centre

40 White Cross Road, Swaffham PE37 7QY
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9.7 93 Reviews
  • Holmwood House Care Centre, Swaffham
Holmwood House is located within walking distance of Swaffham town centre, set within acres of beautiful grounds, an extended Grade II listed building dating from 1846.

Many of the original features have been retained and it has been sympathetically and tastefully converted. The main house has eight bedrooms, all enjoying fantastic views over the grounds.

Accessible from the main house is a purpose-built ground floor extension consisting of 32 bedrooms. All have en-suite facilities and there are two comfortable lounges, both of which have direct access to an enclosed garden. There is also a dining room and specialist facilities for bathing and showering.

Added in 2008, the Woodland Suite provides 19 en-suite bedrooms catering specifically for those with dementia and provides a safe and secure environment. There is a large lounge with unlimited access to a secure sensory garden, with residents taking an active role in its development.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1504
  • Self-Funded Nursing Dementia Care: from £1654

Additional services such as hairdressing and chiropody are available at an additional cost.

These prices are only a guideline, please contact Holmwood House Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Hannah Aldous (Manager)

Local Authority / Social Services

Admission Criteria

  • Non Smoking
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (5)

Parking

  • Parking available at the front of the main building at their own risk.

Holmwood House Care Centre Reviews (93)

9.7

Holmwood House Care Centre has a Review Score of 9.7 (9.681) out of 10, based on 37 reviews in the last 2 years.
Over all time Holmwood House Care Centre has 93 reviews.

Overall Experience
  • 66
  • 27
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Date Published
  • 93
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Reviewer Connection to Holmwood House Care Centre
  • 40
  • 12
  • 9
  • 7
  • 5
  • 5
  • 3
  • 2
  • 2
  • 1
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  • 1
  • 1
  • 1
  • 1
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Total of 93, showing 21-40
Review from Barbara R (Daughter of Resident) published on 20 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents are residents in Holmwood House and I cannot speak highly enough of the carers and management team there. My mum has complex medical needs as well as dementia but has thrived thanks to the care she receives which is tailored specifically for her needs. There are lots of activities
laid on, and visits from singers, speakers and various animals and birds that the residents can interact with if they want to are well received. Family members are always welcome to visit and join in, and are kept up to date with health issues and care needs as they evolve. The care team are friendly, kind and respectful to both residents and family members alike.
It is a huge weight off my mind knowing my parents are safe and receiving excellent care.
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Review from C R (Daughter of Resident) published on 20 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was having difficulty getting to her bathroom on time, so consequently, had had quite a few 'accidents'.
The home contacted me to say they had a different room for mum, with more space, better access to her bathroom and laminate flooring. They wanted to know if I agreed with the move and if I could
come and talk to mum about it with them.
The move was made with minimal disruption to mum, she is now nearer to the lounge and next door to one of her friends.
The floor is washed every day.
She was delighted with the change!
Everything was handled with delicacy and with my mum's best interests at heart.
ALL of the staff are very caring and understanding, both of my mum's situation and my own.
They are very supportive.
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Review from W R (Wife of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband went into Holmewood in august,unfortunately he passed away in January his care was first class,the staff were lovely and caring.all areas were spotless,the food was great home cooked ,laundry always done and neatly back in his room.It took a big worry away from the family knowing he was so
very well cared for.A very big thank you.
Reply from Kayleigh Dillon, Admin at Holmwood House Care Centre

Thank you for your kind words - they are greatly appreciated and go a long way!

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Review from L F (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very settled here. Her room is spacious, great view of the garden from her window and the room is kept spotlessly clean. The staff on the EMI are lovely - very calm, patient and caring. I am pleased that Mum is spending her later years here.
Reply from Kayleigh Dillon, Admin at Holmwood House Care Centre

Thank you for your very kind review. This will be shared with the wider team who will greatly appreciate your kind words.

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Review from S A (Resident) published on 5 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have lived at Holmwood House since May 2021. I have always found all the staff very pleasant and helpful. I am supported in all my requests and remain independent.
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Review from J E (Wife of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident at Holmwood House for a year now and has come on in leaps and bounds. When he first arrived he couldn't feed himself or hold cutlery, he couldn't stand or walk any steps but this has all changed with the nursing and support from carers.
Reply from Kayleigh Dillon, Admin at Holmwood House Care Centre

Thank you for your kind words - they are greatly appreciated. We are so pleased with the progress your husband has made.

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Review from A W (Husband of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife moved into Holmwood in December 2024, with advanced dementia. She settled immediately and is very well cared for and supported by the caring team, who know the needs of all the residents on the EMI wing.
Extra stimulation is provided by moving her each day into the lounge. All the staff -
carers, cleaning, laundry, kitchen are all supportive, friendly and work as a team. The management and nurses all know each resident and their needs and are very approachable for resident updates etc.
Very pleased - thank you. I know my wife is being well cared for and looked after.
Reply from Kayleigh Dillon, Admin at Holmwood House Care Centre

Thank you very much for taking the time to complete a review. We are so pleased that your wife has settled into Holmwood House and that you are extremely happy with all aspects.

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Review from M O (Daughter of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident since January 2024. He is receiving excellent care. He now has a fantastic social life due to fellow residents and staff. Great activities, which he enjoys. The staff are brilliant and call when anything is wrong with my dad. The home has excellent communication about activities
and what is going on with the home and residents.
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Review from P H (Sister of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my brother was exceptional. He was shown respect and kindness throughout his time there. I couldn't recommend it highly enough.
When telephoning, each call was responded to quickly and politely. Well done to the team.
Reply from Kayleigh Dillon, Admin at Holmwood House Care Centre

Thank you for your kind words. I am glad to hear that you had a great experience with us at Holmwood House.

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Review from L F (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Holmwood House Care Centre is a fantastic care home. It is well run, clean, the food is good and the staff are knowledgeable, patient and friendly. The nurses are quick to address and resolve any health issues. There is a well organised schedule of activities which the residents can choose to join in
with or just observe. The petting animal visits are fantastic. I'm so pleased my mum got allocated a room here.
Reply from Kayleigh Dillon, Admin at Holmwood House Care Centre

Thank you for your wonderful feedback about Holmwood House. It truly means a great deal to us to hear that your loved one feels comfortable and supported in all aspects of the care we provide at Holmwood House.

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Review from Joanna S (Daughter of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are doing a wonderful job looking after my mum. They are meeting her care needs with patience and understanding. She can be quite tricky to care for but the carers are working hard to keep her safe, well and as happy as she can be.
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Review from Sharon M (Daughter of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The gorgeous nurses and beautiful ward staff, who cared for dad so tenderly and the kind, were always kind and I was there a lot. The lovely lady who served lunch and lastly but not least the office staff. They were all amazing
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Review from D W (Wife of Resident) assisted by family/friend published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with how my husband is looked after at Holmwood House Nursing Home. He loves his room. He is always content when I visit.
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Review from P M (Daughter of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely care home. My father has been a resident for a year next month which started as a short trial then he decided to stay. The staff are really supportive and kind to both residents and family. There are activities daily - with an updated programme due in the coming months aiming to get residents
out more and additional entertainment and visitors to the home. My father is happy there! That means the world to us. He is safe and well looked after.
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Review from Denise E (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into Holmwood House, my mum has been treated with dignity, kindness and respect. The staff have all been welcoming, efficient and caring. The home is extremely well managed. The team go above and beyond to help wherever possible. I would highly recommend Holmwood House to anyone looking
for wonderful care for their loved one.
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Review from P A (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the way my mother is being cared for by all the staff at Holmwood House. My mother can be aggressive and nasty but the staff are kind and understanding.
Reply from Kayleigh Dillon, Admin at Holmwood House Care Centre

Thank you so much for your kind review - it is greatly appreciated!

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Review from Helen H (Daughter of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was at Holmwood House from May 2023 until he passed in September. During that time he was cared for with kindness, patience and much empathy. All the staff were just blooming lovely and gave me peace of mind to just relax and enjoy his last few months with him. So grateful for that.
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Review from Chris R (Son of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean, welcoming, good food, amazing staff and i the world of care homes good value too. So pleased we chose it for our father.
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Review from Mike O (Brother-in-law of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time l have visited the staff are extremely friendly and welcoming. The place is always spotlessly clean. The staff are always knowledgeable about the residents they are caring for. Residents can take part in various social events organised by the home.
Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care Centre

Thank you very much for taking the time to provide a review - the staff really appreciate your kind feedback.

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Review from B F (Sister of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As my brother is confined to his room, due to health issues, it would be nice if a male resident could visit and chat with him.
Reply from Jacquie Cameron, Registered Home Manager at Holmwood House Care Centre

Thank you for taking the time to leave a review. The team are always happy to discuss ways of improving life for those that live at Holmwood House.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Holmwood House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.681 for Holmwood House Care Centre is calculated as follows: ( (304 Excellents x 5) + (116 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 430 Ratings = 4.681
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Holmwood House Care Centre is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (6)

Dawn

Dawn Argyle

Job Title: Deputy Manager Joined: 2005

Dawn has been a qualified nurse for over 35 years and has worked at Holmwood House since 2005. Working clinical shifts as well as supporting the Registered Manager in her role means Dawn is able to oversee and support staff in excellent care delivery. Dawn has a great passion for Diabetes Care and is also very involved in the delivery of training.

Charlene

Charlene Waldron

Job Title: Clinical Lead Joined: 2020

I qualified as a Registered General Nurse in 2003, and the Current Clinical Lead nurse at Holmwood House.
Prior to my training I worked in nursing and residential homes as a care worker, and as a student nurse did placements in the community care homes. I always loved the ‘homely’ feel of working in care homes rather than the clinical environments of hospitals, and that’s why I pursued a career in nursing in social care.
Since qualifying I have been lucky enough to work in lots of outstanding care homes who specialise in palliative care, young adults with head injuries, MS and care of the elderly.
Being a nurse has enabled me to travel and visit different places in the UK, have a varied role, and continuously learn new skills. It has enabled me to learn how to communicate with people and care for them. I have been involved in numerous projects and pilots throughout my career and lucky enough to win ‘best nursing care’ in the UK care home awards.
I am a big advocate for Nursing in Social Care and have recently been involved in the teaching and learning in care homes project at Holmwood House and currently a member of the Social Care Nursing Advisory Council for East of England region and involved in the ‘This Nurse Can campaign at UEA.

Kayleigh

Kayleigh Dillon

Job Title: Administrator Joined: 2017

Kayleigh Dillon

Leon

Leon Simons

Job Title: Facillities Manager Joined: 2020

Leon Simons

Amy

Amy Starr

Job Title: Lead Senior Carer Joined: 2007

Amy Starr - Lead Senior Carer

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Hannah Aldous

Job Title: Registered Home Manager Joined: 2024

Hannah Aldous – Registered Home Care Manager, Holmwood House


I am the Registered Home Care Manager at Holmwood House, having joined the team in January 2024.


I qualified as a Registered Nurse in 2005 after completing my training at Addenbrooke’s Hospital in Cambridge. Following this, I transitioned to The Queen Elizabeth Hospital in King’s Lynn in April 2005. Over the past 20 years, I have gained extensive experience working across various acute medical wards. Additionally, I spent a year in the community as the Clinical Lead for Downham and Swaffham before returning to the hospital as the Ward Manager of the Acute Medical Unit.


Throughout my nursing career, I have developed a wealth of skills and expertise in acute and community healthcare settings. I am excited to bring this experience to Holmwood House and continue delivering high-quality care to our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holmwood House Care Centre to verify any information. View our terms and conditions. Holmwood House Care Centre has an Enhanced Service - more info.