
I recommend this home to everyone I speak to. I cannot praise it enough. Thank youConnie D(Friend of Resident/Service User)

it feels like a home with a lovely, caring atmosphere about it. I'm very gratefulAmanda C(Daughter of Resident/Service User)

I'm continually grateful we found such a lovely home for her.Holly E(Daughter of Resident/Service User)

I recommend this home to everyone I speak to. I cannot praise it enough. Thank youConnie D(Friend of Resident/Service User)

it feels like a home with a lovely, caring atmosphere about it. I'm very gratefulAmanda C(Daughter of Resident/Service User)

I'm continually grateful we found such a lovely home for her.Holly E(Daughter of Resident/Service User)

Brooklands Care Home provides high-quality residential, nursing, and dementia care with love, compassion, and tenderness.
The skilled and experienced team takes time to gain a deep understanding of each of their treasured residents, alongside their medical and physical needs, ensuring they can provide the best possible care while encouraging each person to live life the way they choose.
The team’s approach to person-centred care has been recognised at the East of England...
Care Provided by Brooklands Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Brooklands Care Home for full pricing details and T&Cs.
Contact Brooklands Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Carebase
- Private Owned
Person in charge
- Julie Robinson (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2007
- Number of floors: 3
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (2)
Visiting
- Resident's visitors are always welcome. There are no restrictions on times/days.
Parking
- Free on-site parking is available.
Brooklands Care Home Reviews (90)
Brooklands Care Home has a Review Score of 9.8 (9.808) out of 10, based on 25 reviews in the last 2 years.
Over all time Brooklands Care Home has 90 reviews.
the care home never fails to surprise me with their care and activities they provide to their residence. they are so supportive and nothing is ever to much for them . they are always engaging with the residence and are always so upbeat in their work
We began to look for a care home for our Mother about 6 weeks ago when it became apparent she needed more support than we could provide. Brooklands stood out from all the others we visited. On our initial visit we were asked all about Mum and what she liked. We were given a comprehensive tour and all the staff were friendly and welcoming. Mum has since moved in and has settled in well. The activities are varied and tailored to residents to reflect their interests and there are regular outings too. Each time we visit we find all staff continue to be as friendly and welcoming as our first visit.
This is undoubtedly (in my view) an exemplar of care homes. My sister is currently a resident and has been treated with empathy, kindness and professionalism at all times. . The home appears to be very well run, with staff clear of their responsibilities and always showing an enormous degree of kindness and expert care. I feel that my sister is in safe environment and being cared for at the highest standard. When you do not live locally and can only visit once or twice a week that is extremely reassuring. The whole approach seems to me to be 'do as you would be done by' and staff appearing take into account individual needs of each resident and caring for them as if they are their own family. This is in my view an excellent and well run care home
From the moment we first visited Brooklands we knew this would be the best place for Mum to live for the remainder of her life. We were very impressed with the greeting we received on entry and were shona round the home and all the facilities available. Mums room was warm and cosy and had nice furniture. We were able to take her recliner chair in which was nice for her to have something familiar around her. Everyone we meet on our many visits was very friendly and cheerful and greeted us with a smile. The laundry service is excellant. Office staff very helpful. This would be first choice if I needed a home in the future. Thankyou to everyone
Our Dad was made so welcome. He enjoyed his chats with members of staff. Also the lounge was a place he enjoyed to sit chat & laugh with other residents. He loved his food, he couldn't fault it. He looked forward to meal times. Our Dad was taken great care of, he said it was homely. Our family and visitors were welcomed too. Our Dad really enjoyed his stay very much. Thank you, each and everyone!
Wife of Graham who attends day care twice a week. The staff always welcome Graham profusely and are so helpful. He doesn't want to join in much but they always all try to include him & talk to him, even letting him sit in the reception area a lot of the time. This care home is the only one that doesn't have a smell of urine overlain with a flowery smell! All in all, a lovely experience for Graham & I keep my sanity!
First visit here so based on first impression.
I will look forward to going back and visiting again.
I loved coming to Brooklands Care Home to see my aunty it is so clean & staff are so friendly look forward to seeing you all again.
Mum has been in Brooklands for 18 months now and is very settled. The staff are very friendly and caring and very welcoming to visitors.
The support she received from all staff was fabulous, both while she was still mobile and in the last 2 weeks, where she was largely bed bound. Staff were very friendly and attentive, including the management team.
She was made to feel comfortable from day one and looked forward to chatting with staff and other residents.
I was able to visit any time of day, as often as I wanted and was made to feel welcome every day.
My overall impression of Brooklands is that it is so clean with very good facilities. I was also very impressed by the level of activities put on for residents, with a weekly timetable provided. Mum was really happy to learn that there was a hair salon on site, which she used regularly!
The care in her final days was also very good and Mum left us in a very dignified and painless way.
Thank you Brooklands for the excellent care.
Overall home is providing a very good level of care to my father, care support is excellent as is the range of activities provided. Being predominantly female oriented residency, does present some challenges to Dad however the home has made every effort to involve him and keep him stimulated. Mobile phone signal has been an issue at times, so quality of calls between Dad and family have not been easy. He is kept well fed and watered, though the food choices do appear somewhat bland and repetitive. He does have a medical condition which dictates what he should/should not eat and drink which I would like to see the home get on top of. Otherwise all good, room is spacious and comfortable with en-suite facilities and most importantly Dad seems settled.
We've had hardly any dealings with office/management staff so cannot really comment but that's ok as they're not the ones at the coalface offering the care!
Care staff are brilliant, going out of their way to keep residents happy and next-of-kin informed of any incident or if residents are poorly in any way which is very reassuring. Thank you all
Parking is also an issue as there are not enough spaces. It needs to be addressed.
My Mother gets plenty of food and overall cleanliness is good.
Mum enjoys the range of activities, especially the craft sessions, and also enjoys the outings. She feels that her views are listened to, in relation to her care, and her family agree.
There have been a few minor issues with staff shortages, but the general level of care is very good. All the staff work hard to make residents and families feel welcome and included.
Since my mother's admission to Brooklands I have been impressed with the welcome and care she has received. The staff, from the management team to those doing the caring, are helpful, positive, cheerful and efficient. I feel my mother is in a safe place and being very well cared for in a highly professional environment.
The home looked wonderful with its Christmas decorations both inside and out. The activities were well thought out and inclusive for everyone. My dad is bed bound and can't join in with most of the daily activities but he is visited frequently by staff and checked on. A very nice lady came to give him his lunch as we were leaving.
My mum was a resident of this home for a month of convalescence after a month in hospital. Right from the start the staff were friendly and caring and really went out of their way to make Mum feel at home. They reassured her that she should treat her stay as her home. She was quite poorly when she first came, unable to stand or walk, but with their help and care after a month she was able to go back to her own home. There is a lovely atmosphere at Brooklands, and plenty of staff so there was always someone at hand to help or ask questions of. The food was lovely with plenty of choice. The activities looked varied and interesting, even though Mum only participated in a few. I cannot recommend Brooklands highly enough.
Thank you so much for your kind words. We always strive to ensure everyone has the best time at Brooklands. Staff are all committed to providing the best care for everyone coming to stay with us.We are so pleased that Mum enjoyed her stay with us. Thank you, Julie Robinson
The care he received was amazing. The cleanliness, food, activitie were excellent.
This is a care home that is more like a hotel
Whenever I visited they acknowledged me & knew my name. Highly recommend Brooklands
Thank you, We are so pleased that your husband had a good stay with us.
The staff at the home, both reseptionist and caring team are always friendly and helpful. The atmosphere has always been friendly and efficient. Residents are well cared for and appear to enjoy planned activities.
It is always lovely to hear from families coming into the home. Thank you so much for the kind words, this is always lovely for staff to hear, as they do their best to ensure everyone is happy at Brooklands.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 December 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (8) & Events (0)
- 28 Apr 2026
Residents and team members at a Norwich care home have enjoyed an egg-cellent start to spring after successfully hatching a goose and a duck egg and caring for their two...
- 05 Feb 2026
Film-enthusiast John Zammit, 86, is continuing his passion for movies thanks to the team at his Norwich care home. Brooklands Care Home in Drayton has organised regular visits from Norwich...
- 14 Oct 2025
Residents and team members at a Norwich care home have been busy celebrating the harvest season by giving back to the furred and feathered friends in their community. Brooklands Care...
There are no upcoming events for Brooklands Care Home.
Awards / Recognitions (20)
- 30 Jan 2026Recipient: Carebase
- 08 Sep 2025Recipient: Brooklands Care Home
- 31 Jan 2025Recipient: Carebase
Accreditations
There are no accreditations posted yet for Brooklands Care Home.
Meet the Team (5)

Julie is an experienced home manager, having spent more than 15 years in the care sector. After starting her care career as a therapeutic carer, Julie managed a domiciliary care service for five years before moving into care home management.
Before joining our Brooklands team, she gained a wealth of management experience, holding the registered manager position at several local care homes in Norfolk.
Julie’s passion is nurturing our team, supporting them to succeed in their chosen roles whilst together creating a home from home for our treasured residents.
When she’s not at Brooklands, she loves to spend time with her grandchildren and family, walk Teddy, her Jack Russell puppy, go to the theatre and travel.
Speaking about Brooklands, Julie said: “It is such a privilege to be part of our Brooklands family, and I take great pride in leading our kind and dedicated team. Caring for all of the amazing individuals who live with us at Brooklands is a real honour.”

Simion is an RGN and has worked in the care sector for 7 years.

Kay has worked as a Clinical lead at Brooklands for over 2 years and is an experienced RGN.

Laure has a wealth of experience in the Arts and brings this experience and passion to her role as Lifestyle Lead. Brooklands offers a wonderful array of activities and outings led by Laure.

Ian has a wealth of experience that he has brought to Brooklands. He runs a passionate team in the kitchen and provides a varied and exciting menu for all.
Frequently Asked Questions about Brooklands Care Home
What types of Care is Brooklands Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Brooklands Care Home have?
There are 64 Single Rooms.
What are the Facilities & Services at Brooklands Care Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Brooklands Care Home to the centre of Norwich?
4.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brooklands Care Home to verify any information. View our terms and conditions. Brooklands Care Home has an Enhanced Service -more info.