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Brooklands Care Home

Costessey Lane, Drayton, Norwich, Norfolk NR8 6HB
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I recommend this home to everyone I speak to. I cannot praise it enough. Thank youConnie D(Friend of Resident/Service User)
Brooklands Care Home, Norwich
it feels like a home with a lovely, caring atmosphere about it. I'm very gratefulAmanda C(Daughter of Resident/Service User)
Brooklands Care Home, Norwich
I'm continually grateful we found such a lovely home for her.Holly E(Daughter of Resident/Service User)
Brooklands Care Home, Norwich

Brooklands Care Home provides high-quality residential, nursing, and dementia care with love, compassion, and tenderness.

The skilled and experienced team takes time to gain a deep understanding of each of their treasured residents, alongside their medical and physical needs, ensuring they can provide the best possible care while encouraging each person to live life the way they choose.

The team’s approach to person-centred care has been recognised at the East of England...  

Care Provided by Brooklands Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,450N/A

Contact Brooklands Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Julie Robinson (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (2)

Visiting

  • Resident's visitors are always welcome. There are no restrictions on times/days.

Parking

  • Free on-site parking is available.

Brooklands Care Home Reviews (90)

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9.8

Brooklands Care Home has a Review Score of 9.8 (9.808) out of 10, based on 25 reviews in the last 2 years. Over all time Brooklands Care Home has 90 reviews.

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Review from P D (Daughter of Resident) published on 15 August 2026 Submitted via Website
Overall Experience

the care home never fails to surprise me with their care and activities they provide to their residence. they are so supportive and nothing is ever to much for them . they are always engaging with the residence and are always so upbeat in their work

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Review from R G (Daughter of Resident) published on 13 August 2026 Submitted via Website
Overall Experience

We began to look for a care home for our Mother about 6 weeks ago when it became apparent she needed more support than we could provide. Brooklands stood out from all the others we visited. On our initial visit we were asked all about Mum and what she liked. We were given a comprehensive tour and all the staff were friendly and welcoming. Mum has since moved in and has settled in well. The activities are varied and tailored to residents to reflect their interests and there are regular outings too. Each time we visit we find all staff continue to be as friendly and welcoming as our first visit.

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Review from Jill G (Sister of Resident) published on 29 May 2026 Submitted via Website
Overall Experience

This is undoubtedly (in my view) an exemplar of care homes. My sister is currently a resident and has been treated with empathy, kindness and professionalism at all times. . The home appears to be very well run, with staff clear of their responsibilities and always showing an enormous degree of kindness and expert care. I feel that my sister is in safe environment and being cared for at the highest standard. When you do not live locally and can only visit once or twice a week that is extremely reassuring. The whole approach seems to me to be 'do as you would be done by' and staff appearing take into account individual needs of each resident and caring for them as if they are their own family. This is in my view an excellent and well run care home

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Review from Diana B (Daughter of Resident) published on 17 April 2026 Submitted via Postal Card
Overall Experience

From the moment we first visited Brooklands we knew this would be the best place for Mum to live for the remainder of her life. We were very impressed with the greeting we received on entry and were shona round the home and all the facilities available. Mums room was warm and cosy and had nice furniture. We were able to take her recliner chair in which was nice for her to have something familiar around her. Everyone we meet on our many visits was very friendly and cheerful and greeted us with a smile. The laundry service is excellant. Office staff very helpful. This would be first choice if I needed a home in the future. Thankyou to everyone

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Review from Susan S (Daughter of Resident) published on 17 April 2026 Submitted via Postal Card
Overall Experience

Our Dad was made so welcome. He enjoyed his chats with members of staff. Also the lounge was a place he enjoyed to sit chat & laugh with other residents. He loved his food, he couldn't fault it. He looked forward to meal times. Our Dad was taken great care of, he said it was homely. Our family and visitors were welcomed too. Our Dad really enjoyed his stay very much. Thank you, each and everyone!

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Review from Jeanne W (Wife of Resident) published on 16 April 2026 Submitted via Postal Card
Overall Experience

Wife of Graham who attends day care twice a week. The staff always welcome Graham profusely and are so helpful. He doesn't want to join in much but they always all try to include him & talk to him, even letting him sit in the reception area a lot of the time. This care home is the only one that doesn't have a smell of urine overlain with a flowery smell! All in all, a lovely experience for Graham & I keep my sanity!

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Review from Alan S (Friend of Resident) published on 16 April 2026 Submitted via Postal Card
Overall Experience

First visit here so based on first impression.

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Review from J W (Niece of Resident) published on 9 March 2026 Submitted via Postal Card
Overall Experience
It was my second visit to the home, to visit my aunty and she does love it, also the place was emaculate, her room and the surrounding areas, furniture was lovely all matching nad the staff very welcoming & friendly. Staff came to get my aunt for lunch, which is in the communal dining room which was lovely and clean and food looked amazing.

I will look forward to going back and visiting again.

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Review from J D (Niece of Resident) published on 5 March 2026 Submitted via Postal Card
Overall Experience

I loved coming to Brooklands Care Home to see my aunty it is so clean & staff are so friendly look forward to seeing you all again.

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Review from Paul S (Son of Resident) published on 5 March 2026 Submitted via Postal Card
Overall Experience

Mum has been in Brooklands for 18 months now and is very settled. The staff are very friendly and caring and very welcoming to visitors.

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Review from Michael A (Son of Resident) published on 16 January 2026 Submitted via Website
Overall Experience
My Mother spent her last 2 months of life in Brooklands, having been moved there from hospital for end of life care.
The support she received from all staff was fabulous, both while she was still mobile and in the last 2 weeks, where she was largely bed bound. Staff were very friendly and attentive, including the management team.
She was made to feel comfortable from day one and looked forward to chatting with staff and other residents.
I was able to visit any time of day, as often as I wanted and was made to feel welcome every day.
My overall impression of Brooklands is that it is so clean with very good facilities. I was also very impressed by the level of activities put on for residents, with a weekly timetable provided. Mum was really happy to learn that there was a hair salon on site, which she used regularly!
The care in her final days was also very good and Mum left us in a very dignified and painless way.

Thank you Brooklands for the excellent care.

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Review from Michael M (Son of Resident) published on 16 January 2026 Submitted via Website
Overall Experience

Overall home is providing a very good level of care to my father, care support is excellent as is the range of activities provided. Being predominantly female oriented residency, does present some challenges to Dad however the home has made every effort to involve him and keep him stimulated. Mobile phone signal has been an issue at times, so quality of calls between Dad and family have not been easy. He is kept well fed and watered, though the food choices do appear somewhat bland and repetitive. He does have a medical condition which dictates what he should/should not eat and drink which I would like to see the home get on top of. Otherwise all good, room is spacious and comfortable with en-suite facilities and most importantly Dad seems settled.

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Review from Maggie E (Friend of Resident) published on 17 December 2025 Submitted via Website
Overall Experience
Extremely satisfied and pleased with the way our friend is cared for. Reception staff always welcoming and care staff exemplary.
We've had hardly any dealings with office/management staff so cannot really comment but that's ok as they're not the ones at the coalface offering the care!

Care staff are brilliant, going out of their way to keep residents happy and next-of-kin informed of any incident or if residents are poorly in any way which is very reassuring. Thank you all

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Review from K M (Son of Resident) published on 17 December 2025 Submitted via Website
Overall Experience
Since the price rise of £100 a month there has been a shortage of staff.
Parking is also an issue as there are not enough spaces. It needs to be addressed.

My Mother gets plenty of food and overall cleanliness is good.

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Review from G B (Daughter of Resident) published on 15 December 2025 Submitted via Website
Overall Experience
Mum consistently receives excellent care at Brooklands. She has been unwell during November and the staff have made sure that she has been comfortable and cared for.
Mum enjoys the range of activities, especially the craft sessions, and also enjoys the outings. She feels that her views are listened to, in relation to her care, and her family agree.

There have been a few minor issues with staff shortages, but the general level of care is very good. All the staff work hard to make residents and families feel welcome and included.

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Review from L V (Daughter of Resident) published on 12 December 2025 Submitted via Postal Card
Overall Experience

Since my mother's admission to Brooklands I have been impressed with the welcome and care she has received. The staff, from the management team to those doing the caring, are helpful, positive, cheerful and efficient. I feel my mother is in a safe place and being very well cared for in a highly professional environment.

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Review from Liz W (Daughter of Resident) published on 8 December 2025 Submitted via Website
Overall Experience
Visited my dad today at Brooklands. As always the staff were welcoming and smiling. His care team were caring and respectful to him as usual and the reception and office efficient and helpful as they always are. Dad seemed calm and rested.

The home looked wonderful with its Christmas decorations both inside and out. The activities were well thought out and inclusive for everyone. My dad is bed bound and can't join in with most of the daily activities but he is visited frequently by staff and checked on. A very nice lady came to give him his lunch as we were leaving.

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Review from Susan R (Daughter of Resident) published on 15 August 2025 Submitted via Website
Overall Experience

My mum was a resident of this home for a month of convalescence after a month in hospital. Right from the start the staff were friendly and caring and really went out of their way to make Mum feel at home. They reassured her that she should treat her stay as her home. She was quite poorly when she first came, unable to stand or walk, but with their help and care after a month she was able to go back to her own home. There is a lovely atmosphere at Brooklands, and plenty of staff so there was always someone at hand to help or ask questions of. The food was lovely with plenty of choice. The activities looked varied and interesting, even though Mum only participated in a few. I cannot recommend Brooklands highly enough.

Reply from Julie Robinson, Home Manager at Brooklands Care Home

Thank you so much for your kind words. We always strive to ensure everyone has the best time at Brooklands. Staff are all committed to providing the best care for everyone coming to stay with us.We are so pleased that Mum enjoyed her stay with us. Thank you, Julie Robinson

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Review from Caroline B (Wife of Resident) published on 15 July 2025 Submitted via Postal Card
Overall Experience
My husband spent the month of June in Brooklands, Drayton.
The care he received was amazing. The cleanliness, food, activitie were excellent.
This is a care home that is more like a hotel

Whenever I visited they acknowledged me & knew my name. Highly recommend Brooklands

Reply from Julie Robinson, Home Manager at Brooklands Care Home

Thank you, We are so pleased that your husband had a good stay with us.

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Review from Kerry G (Friend of Resident) published on 3 July 2025 Submitted via Postal Card
Overall Experience

The staff at the home, both reseptionist and caring team are always friendly and helpful. The atmosphere has always been friendly and efficient. Residents are well cared for and appear to enjoy planned activities.

Reply from Julie Robinson, Home Manager at Brooklands Care Home

It is always lovely to hear from families coming into the home. Thank you so much for the kind words, this is always lovely for staff to hear, as they do their best to ensure everyone is happy at Brooklands.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 December 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (8) & Events (0)

News
  • 28 Apr 2026

    Residents and team members at a Norwich care home have enjoyed an egg-cellent start to spring after successfully hatching a goose and a duck egg and caring for their two...

  • 05 Feb 2026

    Film-enthusiast John Zammit, 86, is continuing his passion for movies thanks to the team at his Norwich care home. Brooklands Care Home in Drayton has organised regular visits from Norwich...

  • 14 Oct 2025

    Residents and team members at a Norwich care home have been busy celebrating the harvest season by giving back to the furred and feathered friends in their community. Brooklands Care...

Upcoming Events

There are no upcoming events for Brooklands Care Home.

Awards / Recognitions (20)

  • 30 Jan 2026Recipient: Carebase
  • 08 Sep 2025Recipient: Brooklands Care Home
  • 31 Jan 2025Recipient: Carebase

Accreditations

There are no accreditations posted yet for Brooklands Care Home.

Meet the Team (5)

Julie Robinson
Julie RobinsonJob Title:Home ManagerJoined: 2025

Julie is an experienced home manager, having spent more than 15 years in the care sector. After starting her care career as a therapeutic carer, Julie managed a domiciliary care service for five years before moving into care home management.

Before joining our Brooklands team, she gained a wealth of management experience, holding the registered manager position at several local care homes in Norfolk.

Julie’s passion is nurturing our team, supporting them to succeed in their chosen roles whilst together creating a home from home for our treasured residents.

When she’s not at Brooklands, she loves to spend time with her grandchildren and family, walk Teddy, her Jack Russell puppy, go to the theatre and travel.

Speaking about Brooklands, Julie said: “It is such a privilege to be part of our Brooklands family, and I take great pride in leading our kind and dedicated team. Caring for all of the amazing individuals who live with us at Brooklands is a real honour.”

Simion Ciceu
Simion CiceuJob Title:Deputy ManagerJoined: 2024

Simion is an RGN and has worked in the care sector for 7 years.

Kolade (Kay) Odewumi
Kolade (Kay) OdewumiJob Title:Clinical LeadJoined: 2022

Kay has worked as a Clinical lead at Brooklands for over 2 years and is an experienced RGN.

Laure Van Minden
Laure Van MindenJob Title:Lifestyle LeadJoined: 2024

Laure has a wealth of experience in the Arts and brings this experience and passion to her role as Lifestyle Lead. Brooklands offers a wonderful array of activities and outings led by Laure.

Ian Connor
Ian ConnorJob Title:Head ChefJoined: 2024

Ian has a wealth of experience that he has brought to Brooklands. He runs a passionate team in the kitchen and provides a varied and exciting menu for all.

Frequently Asked Questions about Brooklands Care Home

What types of Care is Brooklands Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brooklands Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Brooklands Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Brooklands Care Home to the centre of Norwich?

4.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brooklands Care Home to verify any information. View our terms and conditions. Brooklands Care Home has an Enhanced Service -more info.