Brooklands Care Home, Norwich, Norfolk
Brooklands Care Home, Norwich, Norfolk
Brooklands Care Home, Norwich, Norfolk

Brooklands Care Home is a Norfolk facility, owned by Carebase, with nursing and dementia expertise, that looks to allow for a flexible lifestyle amongst its residents, through activity programmes, community initiatives and access to various therapies.

Residents enjoy a renovated interior with elegant decorations and comfortable furnishings, together with a range of modern technology used to increase the security, health and hygiene levels of the service.

A versatile menu is another popular addition, arranged to cater for all dietary needs and sourced from fresh local produce.

Group: Carebase Ltd

Person in charge: Julia Chapman-Wright (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 58

Shared Rooms: 6

Rooms with ensuite WC: 63

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Brooklands Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Brooklands Care Home has a Review Score of 9.4 (9.390)

The Review Score of 9.4 (maximum of 10) for Brooklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Brooklands Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.961 for Brooklands Care Home is calculated as follows: ( (196 Excellents x 5) + (8 Goods x 4) ) ÷ 204 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.429 Points relating to the number of positive Reviews for Brooklands Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 6 Reviews ÷ 14 Target = 0.429

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brooklands Care Home?

  • Extremely LIKELY
    17
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brooklands Care Home

  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    4
  • Resident / Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

Brooklands is genuinely incredible and has been since day one my mum has lived there. The manager has been superbly helpful and supportive through the time mum has been there. All of the staff have been wonderful in helping her settle in; fantastically, enthusiastically, brilliantly and attentive to all of her needs. I can't recommend Brooklands highly enough. All the staff are a credit to their profession.

How likely would you be to recommend Brooklands Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The first impression is superb. Clean, bright, airy and very friendly, helpful staff.
The rooms are good and nicely furnished.
The residents are treated extremely well.

How likely would you be to recommend Brooklands Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot recommend or praise the care given here too highly.
The staff are amazing. Everyone engages as soon as you come through the door, always cheerfully and happy, which reflects the whole atmosphere of the home.
The care and attention given to each resident is superb. From those needing physical, mental and general day to day care to those needing end of life care. The staff are always considerate of residents requirements and maintain a very high standard of care whilst at the same time maintaining dignity.
Nothing is too much trouble for the staff whether dealing with residents or relatives and every service is carried out in such a cheerful manner, it is a pleasure to visit.
My sister-in-law, who was, understandably, reluctant to acknowledge that she was unable to cope on her own, has been made so welcome and given every care she needs, has taken an amazingly short time to settle and is so much more like the person we knew and loved many years ago.
Well done, thank you.

How likely would you be to recommend Brooklands Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone at Brooklands is so kind and caring, from the moment you walk through the doors you feel at home, and there is a welcoming, clean, bright, atmosphere. There is almost a sense of fun in the air that you would not think it is a care/nursing home. Brooklands cared for my mum when she could no longer cope and I could not do what they did. Her last few months were happy. She was content and I know she was in safe hands.

How likely would you be to recommend Brooklands Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm a very protective daughter some would say OCD... I love my mum beyond words, this home that mum came to in September 2016 is completely and utterly amazing. I have never come across such loving friendly dedicated people who truly embrace their work , nothing is ever too much trouble for any staff member, carers are happy and very kind, nurses are dedicated and very hands on and always have time to speak to family members about their loved ones, great food plenty of choices, good activities something for everyone should you wish to take part, laundry service on a daily basis and it's all led by a fantastic manager and deputy, who always greet you with a smile and they always know everything about their residents which for me is amazing. It's a hotel in so many ways but most important, a terrific home. My mum is so happy here which means I can sleep at night. So a big thank you to all who work so very hard at Brooklands.

How likely would you be to recommend Brooklands Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have no bad things to say about Brooklands, only good. My wife is in a 'continued care room' and it was my choice that we attended Brooklands. Of all the local care homes I looked at, Brooklands stood out as being the best, and my assessment was correct. There doesn't seem to be anything that phases them, and everyone is treated fairly and with respect and dignity. I cannot find fault at all, just sincere thanks for the way they look after and care for my wife.

How likely would you be to recommend Brooklands Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have been visiting my mum for 3 months at the home and have found it a very well run and relaxing place to visit. All management welcoming with nurses and staff offering exceptional care. It is also a nice touch offering family and relatives food and drink whilst spending quality time together. Big thank you to all staff.

How likely would you be to recommend Brooklands Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum is 93 and went to Brooklands for 2 weeks after being in hospital and was very weak & confused. From the moment she arrived, the all round care from every member of staff was excellent. They soon encouraged her to be up and about & had her joining in all of the many daily activities available to all residents. It was clean & bright and Mum repeatedly said the food was lovely. Whenever we arrived to visit, there was a friendly welcome from everyone we saw & a homely atmosphere.
We were amazed that EVERYONE working at Brooklands knew Mums name and our names as well! Visitors also remarked on the friendly feel in the home. The nursing care in particular was wonderful. Mum had her nails manicured & we had a super Mothers Day with photos & a tea party for family and friends.
Mum was a different person when she left, so much improved & more mobile. I only wish that we could have persuaded her to stay which would have given us all peace of mind - we're still working on it!!

How likely would you be to recommend Brooklands Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum had to give up her home and was put into another place, which wasn't very good, we went to Brooklands and was amazed at the difference, staff were very helpful the whole place was such a breath of fresh air. Mum moved in asap. Mum is looked after every step of the way and in every way she needs. Mum is very content and happy, she loves her room which is very cosy and homely, I can't fault Brooklands, so happy we found this for our mum, we dont need to worry now as Brooklands take care of mum as she deserves the best.

How likely would you be to recommend Brooklands Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy now to see my Mother-in-law and Father-in-law being cared for very well. My husband and I live in Texas and need to know they are in safe hands. They both have dementia but with different needs. They seem very settled and happy. I find the care home friendly and caring and am sure they will listen if there are any problems and correct them, but so far so good. Thank you or giving my husband and I peace of mind.

How likely would you be to recommend Brooklands Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum has been receiving care at Brooklands and has responded so very well. This is down to the staff and managements outstanding person centred approach. They are kind, patient and have tailored the care to meet her needs. In a truly difficult time they have kept me reassure and I leave Brooklands confident my mum is receiving the best care. I am truly grateful for all they have done and continue to do.

How likely would you be to recommend Brooklands Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's fab! My husband was the GP. My father died here and my mother and her sister live here.

How likely would you be to recommend Brooklands Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been a resident of Brooklands since May 2012 and has always received the highest level of care. The staff are genuinely caring and they create a very warm and friendly atmosphere for everybody. The food and facilities are excellent and visitors are always welcome. It is very comforting to know that my father is being looked after in such a lovely environment where all the residents are treated with dignity.
I would recommend Brooklands without any hesitation.

How likely would you be to recommend Brooklands Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since being at Brooklands my mum has been cared for to suit her needs in the best possible way, Brooklands is a lovely environment. The staff are great with mum's needs, she is very settled on Treetops, the staff are fantastic with her care and friendly to all of us. We feel as a family that mum is in a safe environment, and looked after very well. Brooklands stands out from a lot of other care homes, the staff are all great and are very supportive.

How likely would you be to recommend Brooklands Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I come several times a week to visit my sister. All of the staff are very nice and helpful.

How likely would you be to recommend Brooklands Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In reception there is a plaque "Bless this home with love and laughter" and that is what Brooklands Care Home has plenty of - love and laughter. It is a happy home but also very professional and caring with excellent nursing. The food is good with plenty of choice. There is a daily entertainment programme and those who are fit enough for days out can go in the Brooklands minibus. Everyone is kind and understanding and each resident is treated as a special individual. My husband has been living at Brooklands Care Home for almost 2 years and I am so glad i chose Brooklands Care Home for him.

How likely would you be to recommend Brooklands Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Clean comfortable home. Caring staff always willing to help and assist if needed. Nice food. Secure environment.

How likely would you be to recommend Brooklands Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Mid-size Care Home Groups 2017

Recipient: Carebase Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

Julia

Julia Chapman-Wright

Job Title: Home Manager

Joined: 2008

Description:

Julia has been in integral part of the Brooklands Care Team since January 2008, the majority of which has been in a management position at the home. Julia brings with her a wealth of knowledge and skills in residential, nursing and dementia care.

She has just over nine years of experience managing care homes within the group and is the appointed Clinical Lead of Carebase.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Brooklands Care Home