Brooklands Care Home

Costessey Lane, Drayton, Norwich NR8 6HB
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9.8 74 Reviews
  • Brooklands Care Home, Norwich
Brooklands Care Home provides high-quality residential, nursing and dementia care with love, compassion, and tenderness.

The skilled and experienced team focuses on gaining a deep understanding of each of their treasured residents alongside their medical and physical needs, ensuring they can provide the best possible care and encourage each person to live life the way they choose.

Residents enjoy a varied calendar of daily activities to suit all tastes and abilities, from chair Zumba to knitting club and topical quizzes. The home has strong connections with the local community with regular minibus excursions to notable places of interest, visits from entertainers, and partnerships with local schools. It also runs a ‘wishing tree’ initiative, granting residents’ wishes, big and small.

Elegant and homely, Brooklands features welcoming en-suite bedrooms, spacious dining rooms, relaxing lounges, and a hair salon. It is surrounded by tranquil landscaped gardens, with stunning views of the Norfolk countryside, which plays host to regular events such as book club and summer barbecues.

Family and friends of residents are a vital component of life at Brooklands, and staff collaborate with both the resident and their loved ones to create a comprehensive care plan.

Brooklands is dedicated to delivering high-quality care, ensuring their team undergoes continuous training and professional development. This supports every resident in leading a fulfilled and joyful life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400

These prices are only a guideline, please contact Brooklands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Julie Robinson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)

Visiting

  • Resident's visitors are always welcome. There are no restrictions on times/days.

Parking

  • Free on-site parking is available.

Brooklands Care Home Reviews (74)

Total of 74, showing 41-60
9.8

Brooklands Care Home has a Review Score of 9.8 (9.794) out of 10, based on 17 reviews in the last 2 years. Over all time Brooklands Care Home has 74 reviews.

Overall Experience

  • 60
  • 12
  • 1
  • 0
  • 1

Date Published

74
3
8
17
57

Review from Angela F (Daughter of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't have asked for better help and care from all the staff at Brooklands. Was a very upsetting time for me and my family but made much more bearable by Brookland's support.

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Review from Sandy E (Daughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived in Brooklands for over 4 years and is very happy there. He is 102 yrs old now and his very words to me not so long ago were "the staff are like my family". He has been very well looked after and the staff have been so very kind to him. There is never a miserable face among the staff.
They can never do enough for you. If you visit , they will offer you tea and biscuits even though they are under pressure. They will always give you time to tell you how your loved one is doing. They have a lot of running around to do and sometimes elderly people can be quite difficult but their patience and kindness is second to none. They have done everything in their power to keep the residents and staff safe from the Covid virus. I would recommend Brooklands to anyone. I don't think you would find a nicer place.

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Review from Valerie E (Wife of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brooklands Care Home is excellent in all aspects of care - both of me and my husband (the patient). I cannot praise too highly. Very impressed - as are all of my husband's visitors.

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Review from Sarah C (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent welcome and assessment session with care home manager. Excellent care from nurses and support staff. Good standard of food. No hesitation in recommending Brooklands Care Home to others. Overall I am very satisfied with the care my mother received during her short respite stay.

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Review from Angela Y (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been on Treetops at Brooklands Care Home for 9 months and I cannot praise the wonderful management, carers and all staff at this home enough. The residents and carers have such a close bond they go above and beyond to keep the residents happy and safe and loved. I would recommend this lovely
home wholeheartedly. Thank you.

Reply from Karen Willimott, Deputy Home Manager at Brooklands Care Home

Thank you very much for your kind words Angela, it has been a pleasure to care for your father and we feel that we have made great friends with your family.

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Review from R B (Son of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the feel of the home, it's the best one that I know of. My mother is well taken care of under what must be difficult circumstances regarding her acute condition.

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Review from Graham B (Son of Resident) published on 24 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall Brooklands Care Home has provided excellent care for my mother and provided outstanding care to my father who died at Brooklands. Slight niggles - her clothes keep getting lost.
Best part -the nurses are outsanding!

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Review from V B (Friend of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful, friendly, caring, immaculately clean residence for its residents.
A great activities programme and menus looked lovely.
Staff seemed genuinely interested in the residents and their care and happiness.
Well done.

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Review from A L (Daughter of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first visit to see my mother since she moved to Brooklands in mid-May. I live in Scotland so am very pleased with all aspects of care, accommodation, exterior environment and activities.

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Review from Russell W (Power of Attorney of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The premises is in very good order inside and out. Well presented gardens and communal rooms throughout.


The staff are professional, fun and caring. They engage very well with residents and visitors alike.


The administration of medication and care plans are excellent and communication to families

and very good. The food is great and the staff work hard to engage across the board.


An excellent firework display and BBQ today typified the hard work from the management and staff go to make it such a wonderful place.

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Review from M B (Nephew of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found everything Auntie needs is available to her and her wishes respected.

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Review from Karon N (Daughter of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot imagine anywhere that would have kinder, more caring staff at every level. There is always a friendly, homely atmosphere with lots of laughter amongst staff and residents.
I feel very confident that my mother is receiving the highest standard of all-round care.

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Review from Eileen W (Wife of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At Brooklands, we are one big happy family with kind understanding carers looking after our every need. My husband has lived at Brooklands for almost 4 years now and for me, it has become my second home. I feel relaxed and happy there and I know my husband is well looked after. I have every confidence
in the nursing staff and all the staff work together well as a team. The food is excellent and there is good entertainment and activities most days. Brooklands is a happy home. I would recommend it to anyone.

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Review from D P (Daughter of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is 98 years old and blind but mentally alert. Staff are very caring and considerate to his needs and to his well being. He has been a resident for more than four years and has been content and well cared for throughout that time. There was a blip in the management for a short time but this is
now excellent. I always feel welcome at whatever time I visit and staff make an effort to know me and consult me about his care and his wishes.

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Review from Ian G (Son of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mums and all the families experience of the home have been of excellent standards.

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Review from J K (Sister-in-law of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found Brooklands to be a very caring and friendly home for our relative. The staff are always helpful nothing is too much trouble. Our sister-in-law is happy and well cared for which makes us happy too. Thank you, Brooklands.

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Review from G B (Son of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Brooklands. She receives first-class care and her individual needs are met without fail. This keeps the rest of the family happy knowing that she is being well treated.

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Review from Paul M (Son of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's the second time mum has been in Brooklands, they helped me out the first time after I had booked mum into somewhere else. After 3 hours they asked me to collect her as they couldn't cope!! Despite them knowing that mum has Alzheimer's!


Brooklands was polar opposite with mum able to be herself!

Walk around and enjoy the facilities. I wouldn't hesitate to put mum in there for respite in the future.

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Review from Heather P (Mother of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter had got to the point when she needed a great deal of care and I was unable to provide the security and safety she needed.
Brooklands Care Home has accepted the duty of care in an exceptional way on all fronts. The environment is bright and comfortable but most important of all, as soon
as you enter the home, there is such a friendly and caring atmosphere that you feel your loved one will be looked after with care and tenderness, just as you would wish for them.
I cannot thank you enough.

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Review from Jillian P (Sister of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before my sister came to Brooklands my mother and I felt isolated and alone with our worries and care for her. Your very special staff have made us feel they genuinely care for my sister and we feel secure in the knowledge that she is in safe and loving hands.
For us, this is priceless.

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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Brooklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Brooklands Care Home is calculated as follows: ( (169 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 199 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brooklands Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (18)

Meet the Team (1)

Julie

Julie Robinson

Job Title: Home Manager

Joined: 2025

Julie is an experienced home manager, having spent more than 15 years in the care sector. After starting her care career as a therapeutic carer, Julie managed a domiciliary care service for five years before moving into care home management.


Before joining our Brooklands team, she gained a wealth of management experience, holding the registered manager position at several local care homes in Norfolk.


Julie’s passion is nurturing our team, supporting them to succeed in their chosen roles whilst together creating a home from home for our treasured residents.


When she’s not at Brooklands, she loves to spend time with her grandchildren and family, walk Teddy, her Jack Russell puppy, go to the theatre and travel.


Speaking about Brooklands, Julie said: “It is such a privilege to be part of our Brooklands family, and I take great pride in leading our kind and dedicated team. Caring for all of the amazing individuals who live with us at Brooklands is a real honour.”

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