
I recommend this home to everyone I speak to. I cannot praise it enough. Thank youConnie D(Friend of Resident/Service User)

it feels like a home with a lovely, caring atmosphere about it. I'm very gratefulAmanda C(Daughter of Resident/Service User)

I'm continually grateful we found such a lovely home for her.Holly E(Daughter of Resident/Service User)

I recommend this home to everyone I speak to. I cannot praise it enough. Thank youConnie D(Friend of Resident/Service User)

it feels like a home with a lovely, caring atmosphere about it. I'm very gratefulAmanda C(Daughter of Resident/Service User)

I'm continually grateful we found such a lovely home for her.Holly E(Daughter of Resident/Service User)

Brooklands Care Home provides high-quality residential, nursing, and dementia care with love, compassion, and tenderness.
The skilled and experienced team takes time to gain a deep understanding of each of their treasured residents, alongside their medical and physical needs, ensuring they can provide the best possible care while encouraging each person to live life the way they choose.
The team’s approach to person-centred care has been recognised at the East of England...
Care Provided by Brooklands Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Brooklands Care Home for full pricing details and T&Cs.
Contact Brooklands Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Carebase
- Private Owned
Person in charge
- Julie Robinson (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2007
- Number of floors: 3
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (2)
Visiting
- Resident's visitors are always welcome. There are no restrictions on times/days.
Parking
- Free on-site parking is available.
Brooklands Care Home Reviews (90)
Brooklands Care Home has a Review Score of 9.8 (9.808) out of 10, based on 25 reviews in the last 2 years.
Over all time Brooklands Care Home has 90 reviews.
I was led to believe that Brooklands care home was run by Carebase who won awards for good care. My father did not get the care he should have, an investigation is going on at present. Brooklands provider is London and West Investments, not Carebase Limited which used to be the provider many years ago! The website is old and not up to date. I am not surprised the CQC have now rated the need for improvement.
We would like to take the opportunity to provide some clarity around the confusion.
Brooklands' parent company is London & West Investments Limited,...
Staff are always friendly and welcoming. Contact is always possible, whether direct, video or phone. Most importantly, our mother is so happy with the environment, food, activities and gets the absolute best care.
I have visited my mother at Brooklands regularly over the last three years. The difficulties with care and access for relatives during the pandemic were very well handled and I was kept well informed as changes occurred. My mother is well cared for and is generally happy and content. She has good relationships with staff, who always appear to be kind and helpful. My mother is reluctant to join in with activities and could be gently encouraged more to do so, as I am sure she would enjoy the company.
I visit my mother on a regular basis and have always found the staff friendly and supportive towards my mother and they are very welcoming to me. They treat Mum with kindness and respect and are mindful of their duties to keep her safe. Visits to the care home’s website often show photographs of Mum enjoying the activities put on by the Care Home.
My mother moved into Brooklands after a long stay in hospital. When she arrived she was very muddled and depressed. She settled in quickly and within a few weeks, both her mood and confusion have improved immeasurably. She is comfortable, content and enjoys the activities and company of other residents. All staff members seem extremely kind and polite and show a real affection for the residents. A recent Covid outbreak made visiting more difficult but relatives were kept very well informed about the situation. Both my sister and I are confident that we made the right decision in choosing Brooklands for her.
The care that my mother receives is always high quality, delivered with respect, humour and understanding. All the staff seem to know who she is and greet her by name and with a friendly comment. Despite her disabilities she is encouraged to join in with or watch the numerous and varied activities that are provided. I am always made very welcome when I visit. I was impressed by the commitment to staff training and development and the encouragement given to staff.
Both my father and stepmother came to live at Brooklands a few years ago. The staff have looked after them both well. They both attended a large number of activities together until the death of my father in December. The manager always had time for my father during his time at Brooklands and was very supportive when he found life difficult. The staff were all so caring and helpful on the death of my dad and since his death have been very supportive which has made coping with my grief easier. My step mum still lives in Treetops and the staff look after her well and are very kind to her. Covid has made visiting much more difficult but this has been the case in all care homes and communication about changes to visiting protocol has always been regular.
The room is clean and comfortable. Mum's visitors are offered tea and coffee to enjoy with her.
During our visits, we've found her engaging in the numerous activities organised and enjoying her stay. The staff have always been amazing, very welcoming and nothing seems too much trouble.
I do hope she can stay there, as she's very settled, though I understand there is no discount available when local authority take over the funding. That would be my only criticism, that a bit of flexibility to allow settled residents to remain would be welcomed.
I have been visiting friends at Brooklands for 5+ years and the manager and staff have become friends. They welcome everyone into the home, including my little dog and their care and respect to both residents and visitors, are impeccable. They have worked under so much pressure over the past year but never has the care or morale of the staff diminished. I recommend this home to everyone I speak to. I cannot praise it enough. Thank you and well done on an amazing home.
Having said that - the Home has made every effort to allow access to my father in the Conservatory, not his own room (his preference). The Home has been very helpful and collaborative in setting up meetings but it has taken up to a week for a booking.
The most important thing to report is the initiative certain members of staff have taken to prepare for Dad's 101st birthday in early May. Whilst this will be another 'zoom event' with 2 named persons present, we are looking forward to enjoying with Dad the efforts the Home has taken to make the event special.
I have found the care to be of an exceptional level. All the staff are so kind and reassuring during what has been a difficult time. I would highly recommend Brooklands Care Home to anyone looking for residential care for their loved ones.
I am very grateful to the manager at Brooklands Care Home for her handling of the Covid-19 situation, which must have been very stressful, and to the staff for keeping my father safe and well throughout the pandemic. I have felt very safe in the environment prepared for visitors and their loved ones and we have been kept well informed of procedures as and when they have changed.
Mum has been at Brooklands Care Home for three years and is well cared for. The staff go the extra mile to engage with her and make her feel loved by them. This has been particularly important during lockdown.
I am not really able to comment first hand on facilities, cleanliness etc. as due to the pandemic I have not been inside the home (other than for shielded visits in the conservatory), but there does seem to be a quite diligent approach to hygiene.
My dad was admitted for end of life care to Brooklands. Sadly, it was a much shorter stay than anticipated but I could not fault the care and attention both he, and we, received from all the staff we came in contact with. The manager should be very proud.
Couldn't have asked for better help and care from all the staff at Brooklands. Was a very upsetting time for me and my family but made much more bearable by Brookland's support.
My father has lived in Brooklands for over 4 years and is very happy there. He is 102 yrs old now and his very words to me not so long ago were "the staff are like my family". He has been very well looked after and the staff have been so very kind to him. There is never a miserable face among the staff. They can never do enough for you. If you visit , they will offer you tea and biscuits even though they are under pressure. They will always give you time to tell you how your loved one is doing. They have a lot of running around to do and sometimes elderly people can be quite difficult but their patience and kindness is second to none. They have done everything in their power to keep the residents and staff safe from the Covid virus. I would recommend Brooklands to anyone. I don't think you would find a nicer place.
Brooklands Care Home is excellent in all aspects of care - both of me and my husband (the patient). I cannot praise too highly. Very impressed - as are all of my husband's visitors.
Excellent welcome and assessment session with care home manager. Excellent care from nurses and support staff. Good standard of food. No hesitation in recommending Brooklands Care Home to others. Overall I am very satisfied with the care my mother received during her short respite stay.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 December 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (8) & Events (0)
- 28 Apr 2026
Residents and team members at a Norwich care home have enjoyed an egg-cellent start to spring after successfully hatching a goose and a duck egg and caring for their two...
- 05 Feb 2026
Film-enthusiast John Zammit, 86, is continuing his passion for movies thanks to the team at his Norwich care home. Brooklands Care Home in Drayton has organised regular visits from Norwich...
- 14 Oct 2025
Residents and team members at a Norwich care home have been busy celebrating the harvest season by giving back to the furred and feathered friends in their community. Brooklands Care...
There are no upcoming events for Brooklands Care Home.
Awards / Recognitions (20)
- 30 Jan 2026Recipient: Carebase
- 08 Sep 2025Recipient: Brooklands Care Home
- 31 Jan 2025Recipient: Carebase
Accreditations
There are no accreditations posted yet for Brooklands Care Home.
Meet the Team (5)

Julie is an experienced home manager, having spent more than 15 years in the care sector. After starting her care career as a therapeutic carer, Julie managed a domiciliary care service for five years before moving into care home management.
Before joining our Brooklands team, she gained a wealth of management experience, holding the registered manager position at several local care homes in Norfolk.
Julie’s passion is nurturing our team, supporting them to succeed in their chosen roles whilst together creating a home from home for our treasured residents.
When she’s not at Brooklands, she loves to spend time with her grandchildren and family, walk Teddy, her Jack Russell puppy, go to the theatre and travel.
Speaking about Brooklands, Julie said: “It is such a privilege to be part of our Brooklands family, and I take great pride in leading our kind and dedicated team. Caring for all of the amazing individuals who live with us at Brooklands is a real honour.”

Simion is an RGN and has worked in the care sector for 7 years.

Kay has worked as a Clinical lead at Brooklands for over 2 years and is an experienced RGN.

Laure has a wealth of experience in the Arts and brings this experience and passion to her role as Lifestyle Lead. Brooklands offers a wonderful array of activities and outings led by Laure.

Ian has a wealth of experience that he has brought to Brooklands. He runs a passionate team in the kitchen and provides a varied and exciting menu for all.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brooklands Care Home to verify any information. View our terms and conditions. Brooklands Care Home has an Enhanced Service -more info.