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Brooklands Care Home

Costessey Lane, Drayton, Norwich, Norfolk NR8 6HB
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I recommend this home to everyone I speak to. I cannot praise it enough. Thank youConnie D(Friend of Resident/Service User)
Brooklands Care Home, Norwich
it feels like a home with a lovely, caring atmosphere about it. I'm very gratefulAmanda C(Daughter of Resident/Service User)
Brooklands Care Home, Norwich
I'm continually grateful we found such a lovely home for her.Holly E(Daughter of Resident/Service User)
Brooklands Care Home, Norwich

Brooklands Care Home provides high-quality residential, nursing, and dementia care with love, compassion, and tenderness.

The skilled and experienced team takes time to gain a deep understanding of each of their treasured residents, alongside their medical and physical needs, ensuring they can provide the best possible care while encouraging each person to live life the way they choose.

The team’s approach to person-centred care has been recognised at the East of England...  

Care Provided by Brooklands Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,450N/A

Contact Brooklands Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Julie Robinson (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (2)

Visiting

  • Resident's visitors are always welcome. There are no restrictions on times/days.

Parking

  • Free on-site parking is available.

Brooklands Care Home Reviews (90)

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9.8

Brooklands Care Home has a Review Score of 9.8 (9.808) out of 10, based on 25 reviews in the last 2 years. Over all time Brooklands Care Home has 90 reviews.

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Showing 90 reviews matching selected criteria
Review from Jane A (Next of Kin) published on 26 September 2022 Submitted via Website
Overall Experience

I was led to believe that Brooklands care home was run by Carebase who won awards for good care. My father did not get the care he should have, an investigation is going on at present. Brooklands provider is London and West Investments, not Carebase Limited which used to be the provider many years ago! The website is old and not up to date. I am not surprised the CQC have now rated the need for improvement.

Reply from Karen Willimott, Deputy Manager at Brooklands Care Home
The happiness and well-being of all our treasured residents remain at the very heart of what we do, and we were so saddened to read your review.
We would like to take the opportunity to provide some clarity around the confusion.

Brooklands' parent company is London & West Investments Limited,...  

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Review from J G (Son of Resident) published on 6 June 2022 Submitted via Website
Overall Experience

Staff are always friendly and welcoming. Contact is always possible, whether direct, video or phone. Most importantly, our mother is so happy with the environment, food, activities and gets the absolute best care.

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Review from J S (Daughter of Resident) published on 4 May 2022 Submitted via Website
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I have visited my mother at Brooklands regularly over the last three years. The difficulties with care and access for relatives during the pandemic were very well handled and I was kept well informed as changes occurred. My mother is well cared for and is generally happy and content. She has good relationships with staff, who always appear to be kind and helpful. My mother is reluctant to join in with activities and could be gently encouraged more to do so, as I am sure she would enjoy the company.

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Review from Nicholas K (Son of Resident) published on 3 May 2022 Submitted via Website
Overall Experience

I visit my mother on a regular basis and have always found the staff friendly and supportive towards my mother and they are very welcoming to me. They treat Mum with kindness and respect and are mindful of their duties to keep her safe. Visits to the care home’s website often show photographs of Mum enjoying the activities put on by the Care Home.

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Review from Anne R (Daughter of Resident) published on 3 May 2022 Submitted via Website
Overall Experience

My mother moved into Brooklands after a long stay in hospital. When she arrived she was very muddled and depressed. She settled in quickly and within a few weeks, both her mood and confusion have improved immeasurably. She is comfortable, content and enjoys the activities and company of other residents. All staff members seem extremely kind and polite and show a real affection for the residents. A recent Covid outbreak made visiting more difficult but relatives were kept very well informed about the situation. Both my sister and I are confident that we made the right decision in choosing Brooklands for her.

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Review from Judith E (Daughter of Resident) published on 3 May 2022 Submitted via Website
Overall Experience

The care that my mother receives is always high quality, delivered with respect, humour and understanding. All the staff seem to know who she is and greet her by name and with a friendly comment. Despite her disabilities she is encouraged to join in with or watch the numerous and varied activities that are provided. I am always made very welcome when I visit. I was impressed by the commitment to staff training and development and the encouragement given to staff.

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Review from J M (Stepdaughter of Resident) published on 30 April 2022 Submitted via Website
Overall Experience

Both my father and stepmother came to live at Brooklands a few years ago. The staff have looked after them both well. They both attended a large number of activities together until the death of my father in December. The manager always had time for my father during his time at Brooklands and was very supportive when he found life difficult. The staff were all so caring and helpful on the death of my dad and since his death have been very supportive which has made coping with my grief easier. My step mum still lives in Treetops and the staff look after her well and are very kind to her. Covid has made visiting much more difficult but this has been the case in all care homes and communication about changes to visiting protocol has always been regular.

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Review from Susan A (Daughter of Resident) published on 30 April 2022 Submitted via Website
Overall Experience
I am very pleased with the way Brooklands look after my mother. The staff are kind and caring. The facilities are excellent

The room is clean and comfortable. Mum's visitors are offered tea and coffee to enjoy with her.

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Review from Brett G (Son of Resident) published on 23 June 2021 Submitted via Website
Overall Experience
We found Brooklands Care Home very much by pleasant surprise, during a very difficult time. They were very accommodating and able to provide a safe place for Mother at short notice.
During our visits, we've found her engaging in the numerous activities organised and enjoying her stay. The staff have always been amazing, very welcoming and nothing seems too much trouble.

I do hope she can stay there, as she's very settled, though I understand there is no discount available when local authority take over the funding. That would be my only criticism, that a bit of flexibility to allow settled residents to remain would be welcomed.

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Review from Connie D (Friend of Resident) published on 11 May 2021 Submitted via Website
Overall Experience

I have been visiting friends at Brooklands for 5+ years and the manager and staff have become friends. They welcome everyone into the home, including my little dog and their care and respect to both residents and visitors, are impeccable. They have worked under so much pressure over the past year but never has the care or morale of the staff diminished. I recommend this home to everyone I speak to. I cannot praise it enough. Thank you and well done on an amazing home.

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Review from David T (Son of Resident) published on 11 May 2021 Submitted via Website
Overall Experience
Given the general UK Covid 19 restrictions on access to relatives in UK care homes, my contact with my father has been at a much less intimate level than pre-pandemic. Brooklands appears to be complying very closely with government guidelines, and we feel such nationwide policies may be denying our relatives some of their basic rights in favour of a degree of protectionism particularly as most residents are now fully vaccinated.
Having said that - the Home has made every effort to allow access to my father in the Conservatory, not his own room (his preference). The Home has been very helpful and collaborative in setting up meetings but it has taken up to a week for a booking.

The most important thing to report is the initiative certain members of staff have taken to prepare for Dad's 101st birthday in early May. Whilst this will be another 'zoom event' with 2 named persons present, we are looking forward to enjoying with Dad the efforts the Home has taken to make the event special.

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Review from Claire S (Niece of Resident) published on 10 May 2021 Submitted via Website
Overall Experience

I have found the care to be of an exceptional level. All the staff are so kind and reassuring during what has been a difficult time. I would highly recommend Brooklands Care Home to anyone looking for residential care for their loved ones.

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Review from Mary B (Daughter of Resident) published on 10 May 2021 Submitted via Website
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I am very grateful to the manager at Brooklands Care Home for her handling of the Covid-19 situation, which must have been very stressful, and to the staff for keeping my father safe and well throughout the pandemic. I have felt very safe in the environment prepared for visitors and their loved ones and we have been kept well informed of procedures as and when they have changed.

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Review from Linda P (Daughter of Resident) published on 7 May 2021 Submitted via Website
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Mum has been at Brooklands Care Home for three years and is well cared for. The staff go the extra mile to engage with her and make her feel loved by them. This has been particularly important during lockdown.

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Review from Katy P (Daughter of Resident) published on 7 May 2021 Submitted via Website
Overall Experience
The staff and management at Brooklands Care Home all seem very caring and willing to support with whatever mum needs.

I am not really able to comment first hand on facilities, cleanliness etc. as due to the pandemic I have not been inside the home (other than for shielded visits in the conservatory), but there does seem to be a quite diligent approach to hygiene.

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Review from C R (Daughter of Resident) published on 22 September 2020 Submitted via Postal Card
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My dad was admitted for end of life care to Brooklands. Sadly, it was a much shorter stay than anticipated but I could not fault the care and attention both he, and we, received from all the staff we came in contact with. The manager should be very proud.

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Review from Angela F (Daughter of Resident) published on 17 September 2020 Submitted via Postal Card
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Couldn't have asked for better help and care from all the staff at Brooklands. Was a very upsetting time for me and my family but made much more bearable by Brookland's support.

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Review from Sandy E (Daughter of Resident) published on 19 August 2020 Submitted via Website
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My father has lived in Brooklands for over 4 years and is very happy there. He is 102 yrs old now and his very words to me not so long ago were "the staff are like my family". He has been very well looked after and the staff have been so very kind to him. There is never a miserable face among the staff. They can never do enough for you. If you visit , they will offer you tea and biscuits even though they are under pressure. They will always give you time to tell you how your loved one is doing. They have a lot of running around to do and sometimes elderly people can be quite difficult but their patience and kindness is second to none. They have done everything in their power to keep the residents and staff safe from the Covid virus. I would recommend Brooklands to anyone. I don't think you would find a nicer place.

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Review from Valerie E (Wife of Resident) published on 6 August 2019 Submitted via Postal Card
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Brooklands Care Home is excellent in all aspects of care - both of me and my husband (the patient). I cannot praise too highly. Very impressed - as are all of my husband's visitors.

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Review from Sarah C (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card
Overall Experience

Excellent welcome and assessment session with care home manager. Excellent care from nurses and support staff. Good standard of food. No hesitation in recommending Brooklands Care Home to others. Overall I am very satisfied with the care my mother received during her short respite stay.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 December 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (8) & Events (0)

News
  • 28 Apr 2026

    Residents and team members at a Norwich care home have enjoyed an egg-cellent start to spring after successfully hatching a goose and a duck egg and caring for their two...

  • 05 Feb 2026

    Film-enthusiast John Zammit, 86, is continuing his passion for movies thanks to the team at his Norwich care home. Brooklands Care Home in Drayton has organised regular visits from Norwich...

  • 14 Oct 2025

    Residents and team members at a Norwich care home have been busy celebrating the harvest season by giving back to the furred and feathered friends in their community. Brooklands Care...

Upcoming Events

There are no upcoming events for Brooklands Care Home.

Awards / Recognitions (20)

  • 30 Jan 2026Recipient: Carebase
  • 08 Sep 2025Recipient: Brooklands Care Home
  • 31 Jan 2025Recipient: Carebase

Accreditations

There are no accreditations posted yet for Brooklands Care Home.

Meet the Team (5)

Julie Robinson
Julie RobinsonJob Title:Home ManagerJoined: 2025

Julie is an experienced home manager, having spent more than 15 years in the care sector. After starting her care career as a therapeutic carer, Julie managed a domiciliary care service for five years before moving into care home management.

Before joining our Brooklands team, she gained a wealth of management experience, holding the registered manager position at several local care homes in Norfolk.

Julie’s passion is nurturing our team, supporting them to succeed in their chosen roles whilst together creating a home from home for our treasured residents.

When she’s not at Brooklands, she loves to spend time with her grandchildren and family, walk Teddy, her Jack Russell puppy, go to the theatre and travel.

Speaking about Brooklands, Julie said: “It is such a privilege to be part of our Brooklands family, and I take great pride in leading our kind and dedicated team. Caring for all of the amazing individuals who live with us at Brooklands is a real honour.”

Simion Ciceu
Simion CiceuJob Title:Deputy ManagerJoined: 2024

Simion is an RGN and has worked in the care sector for 7 years.

Kolade (Kay) Odewumi
Kolade (Kay) OdewumiJob Title:Clinical LeadJoined: 2022

Kay has worked as a Clinical lead at Brooklands for over 2 years and is an experienced RGN.

Laure Van Minden
Laure Van MindenJob Title:Lifestyle LeadJoined: 2024

Laure has a wealth of experience in the Arts and brings this experience and passion to her role as Lifestyle Lead. Brooklands offers a wonderful array of activities and outings led by Laure.

Ian Connor
Ian ConnorJob Title:Head ChefJoined: 2024

Ian has a wealth of experience that he has brought to Brooklands. He runs a passionate team in the kitchen and provides a varied and exciting menu for all.

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