Brooklands Care Home

Costessey Lane, Drayton, Norwich NR8 6HB
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9.8 87 Reviews
  • Brooklands Care Home, Norwich
Brooklands Care Home provides high-quality residential, nursing, and dementia care with love, compassion, and tenderness.

The skilled and experienced team takes time to gain a deep understanding of each of their treasured residents, alongside their medical and physical needs, ensuring they can provide the best possible care while encouraging each person to live life the way they choose.

The team’s approach to person-centred care has been recognised at the East of England Great British Care Awards 2025, being shortlisted in the Putting People First category.
Residents enjoy a varied calendar of daily activities to suit all tastes and abilities, from chair Zumba to knitting club and topical quizzes. Residents also benefit from regular Namaste Care sessions - tailored sensory-based experiences that promote relaxation and emotional connection.

The home has strong links with the local community, with regular minibus excursions, visits from entertainers, and partnerships with local schools. It also runs a ‘wishing tree’ initiative, granting residents’ wishes, big and small.

Elegant and homely, Brooklands features welcoming en-suite bedrooms, spacious dining rooms, relaxing lounges, and a hair salon. It is surrounded by tranquil landscaped gardens, with stunning views of the Norfolk countryside, which plays host to regular events such as book club and summer barbecues.

Family and friends of residents are a vital part of life at Brooklands. The team collaborate with the residents and their loved ones to create comprehensive, personalised care plans to suit individual needs and preferences.

Brooklands is dedicated to delivering exceptional care, ensuring their team undertakes continuous training and professional development. This supports every resident in leading a fulfilled and joyful life.

Brooklands is proud to be in the UK’s Top 20 Mid-Size Care Home Groups 2025 by carehome.co.uk.
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Care Provided by Brooklands Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
The price(s) shown are provided by the care home. Contact Brooklands Care Home for full pricing details and T&Cs.

Contact Brooklands Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Brooklands Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Julie Robinson (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • Resident's visitors are always welcome. There are no restrictions on times/days.

Parking

  • Free on-site parking is available.

Brooklands Care Home Reviews (87)

9.8

Brooklands Care Home has a Review Score of 9.8 (9.799) out of 10, based on 23 reviews in the last 2 years.
Over all time Brooklands Care Home has 87 reviews.

Overall Experience
  • 71
  • 14
  • 1
  • 0
  • 1
Date Published
  • 87
  • 14
  • 17
  • 23
  • 64
Reviewer Connection to Brooklands Care Home
  • 34
  • 23
  • 7
  • 6
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 87, showing 41-60
Review from Nicholas K (Son of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I visit my mother on a regular basis and have always found the staff friendly and supportive towards my mother and they are very welcoming to me. They treat Mum with kindness and respect and are mindful of their duties to keep her safe. Visits to the care home’s website often show photographs of Mum
enjoying the activities put on by the Care Home.
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Review from Anne R (Daughter of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Brooklands after a long stay in hospital. When she arrived she was very muddled and depressed. She settled in quickly and within a few weeks, both her mood and confusion have improved immeasurably. She is comfortable, content and enjoys the activities and company of other residents.
All staff members seem extremely kind and polite and show a real affection for the residents. A recent Covid outbreak made visiting more difficult but relatives were kept very well informed about the situation. Both my sister and I are confident that we made the right decision in choosing Brooklands for her.
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Review from Judith E (Daughter of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my mother receives is always high quality, delivered with respect, humour and understanding. All the staff seem to know who she is and greet her by name and with a friendly comment. Despite her disabilities she is encouraged to join in with or watch the numerous and varied activities that
are provided. I am always made very welcome when I visit. I was impressed by the commitment to staff training and development and the encouragement given to staff.
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Review from J M (Stepdaughter of Resident) published on 30 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both my father and stepmother came to live at Brooklands a few years ago. The staff have looked after them both well. They both attended a large number of activities together until the death of my father in December. The manager always had time for my father during his time at Brooklands and was very
supportive when he found life difficult. The staff were all so caring and helpful on the death of my dad and since his death have been very supportive which has made coping with my grief easier. My step mum still lives in Treetops and the staff look after her well and are very kind to her. Covid has made visiting much more difficult but this has been the case in all care homes and communication about changes to visiting protocol has always been regular.
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Review from Susan A (Daughter of Resident) published on 30 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the way Brooklands look after my mother. The staff are kind and caring. The facilities are excellent
The room is clean and comfortable. Mum's visitors are offered tea and coffee to enjoy with her.
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Review from Brett G (Son of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found Brooklands Care Home very much by pleasant surprise, during a very difficult time. They were very accommodating and able to provide a safe place for Mother at short notice.
During our visits, we've found her engaging in the numerous activities organised and enjoying her stay. The staff have
always been amazing, very welcoming and nothing seems too much trouble.
I do hope she can stay there, as she's very settled, though I understand there is no discount available when local authority take over the funding. That would be my only criticism, that a bit of flexibility to allow settled residents to remain would be welcomed.
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Review from Connie D (Friend of Resident) published on 11 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting friends at Brooklands for 5+ years and the manager and staff have become friends. They welcome everyone into the home, including my little dog and their care and respect to both residents and visitors, are impeccable. They have worked under so much pressure over the past year but
never has the care or morale of the staff diminished. I recommend this home to everyone I speak to. I cannot praise it enough. Thank you and well done on an amazing home.
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Review from David T (Son of Resident) published on 11 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Given the general UK Covid 19 restrictions on access to relatives in UK care homes, my contact with my father has been at a much less intimate level than pre-pandemic. Brooklands appears to be complying very closely with government guidelines, and we feel such nationwide policies may be denying our
relatives some of their basic rights in favour of a degree of protectionism particularly as most residents are now fully vaccinated.
Having said that - the Home has made every effort to allow access to my father in the Conservatory, not his own room (his preference). The Home has been very helpful and collaborative in setting up meetings but it has taken up to a week for a booking.
The most important thing to report is the initiative certain members of staff have taken to prepare for Dad's 101st birthday in early May. Whilst this will be another 'zoom event' with 2 named persons present, we are looking forward to enjoying with Dad the efforts the Home has taken to make the event special.
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Review from Claire S (Niece of Resident) published on 10 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the care to be of an exceptional level. All the staff are so kind and reassuring during what has been a difficult time. I would highly recommend Brooklands Care Home to anyone looking for residential care for their loved ones.
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Review from Mary B (Daughter of Resident) published on 10 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very grateful to the manager at Brooklands Care Home for her handling of the Covid-19 situation, which must have been very stressful, and to the staff for keeping my father safe and well throughout the pandemic. I have felt very safe in the environment prepared for visitors and their loved ones
and we have been kept well informed of procedures as and when they have changed.
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Review from Linda P (Daughter of Resident) published on 7 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been at Brooklands Care Home for three years and is well cared for. The staff go the extra mile to engage with her and make her feel loved by them. This has been particularly important during lockdown.
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Review from Katy P (Daughter of Resident) published on 7 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and management at Brooklands Care Home all seem very caring and willing to support with whatever mum needs.
I am not really able to comment first hand on facilities, cleanliness etc. as due to the pandemic I have not been inside the home (other than for shielded visits in the conservatory),
but there does seem to be a quite diligent approach to hygiene.
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Review from C R (Daughter of Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was admitted for end of life care to Brooklands. Sadly, it was a much shorter stay than anticipated but I could not fault the care and attention both he, and we, received from all the staff we came in contact with. The manager should be very proud.
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Review from Angela F (Daughter of Resident) published on 17 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't have asked for better help and care from all the staff at Brooklands. Was a very upsetting time for me and my family but made much more bearable by Brookland's support.
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Review from Sandy E (Daughter of Resident) published on 19 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has lived in Brooklands for over 4 years and is very happy there. He is 102 yrs old now and his very words to me not so long ago were "the staff are like my family". He has been very well looked after and the staff have been so very kind to him. There is never a miserable face among the staff.
They can never do enough for you. If you visit , they will offer you tea and biscuits even though they are under pressure. They will always give you time to tell you how your loved one is doing. They have a lot of running around to do and sometimes elderly people can be quite difficult but their patience and kindness is second to none. They have done everything in their power to keep the residents and staff safe from the Covid virus. I would recommend Brooklands to anyone. I don't think you would find a nicer place.
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Review from Valerie E (Wife of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brooklands Care Home is excellent in all aspects of care - both of me and my husband (the patient). I cannot praise too highly. Very impressed - as are all of my husband's visitors.
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Review from Sarah C (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent welcome and assessment session with care home manager. Excellent care from nurses and support staff. Good standard of food. No hesitation in recommending Brooklands Care Home to others. Overall I am very satisfied with the care my mother received during her short respite stay.
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Review from Angela Y (Daughter of Resident) published on 20 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been on Treetops at Brooklands Care Home for 9 months and I cannot praise the wonderful management, carers and all staff at this home enough. The residents and carers have such a close bond they go above and beyond to keep the residents happy and safe and loved. I would recommend this lovely
home wholeheartedly. Thank you.
Reply from Karen Willimott, Deputy Home Manager at Brooklands Care HomeThank you very much for your kind words Angela, it has been a pleasure to care for your father and we feel that we have made great friends with your family.
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Review from R B (Son of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the feel of the home, it's the best one that I know of. My mother is well taken care of under what must be difficult circumstances regarding her acute condition.
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Review from Graham B (Son of Resident) published on 24 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall Brooklands Care Home has provided excellent care for my mother and provided outstanding care to my father who died at Brooklands. Slight niggles - her clothes keep getting lost.
Best part -the nurses are outsanding!
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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Brooklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.799 for Brooklands Care Home is calculated as follows: ( (229 Excellents x 5) + (27 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 269 Ratings = 4.799
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brooklands Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

Meet the Team (5)

Julie

Julie Robinson

Job Title: Home Manager Joined: 2025

Julie is an experienced home manager, having spent more than 15 years in the care sector. After starting her care career as a therapeutic carer, Julie managed a domiciliary care service for five years before moving into care home management.


Before joining our Brooklands team, she gained a wealth of management experience, holding the registered manager position at several local care homes in Norfolk.


Julie’s passion is nurturing our team, supporting them to succeed in their chosen roles whilst together creating a home from home for our treasured residents.


When she’s not at Brooklands, she loves to spend time with her grandchildren and family, walk Teddy, her Jack Russell puppy, go to the theatre and travel.


Speaking about Brooklands, Julie said: “It is such a privilege to be part of our Brooklands family, and I take great pride in leading our kind and dedicated team. Caring for all of the amazing individuals who live with us at Brooklands is a real honour.”

Simion

Simion Ciceu

Job Title: Deputy Manager Joined: 2024

Simion is an RGN and has worked in the care sector for 7 years.

Kolade (Kay)

Kolade (Kay) Odewumi

Job Title: Clinical Lead Joined: 2022

Kay has worked as a Clinical lead at Brooklands for over 2 years and is an experienced RGN.

Laure

Laure Van Minden

Job Title: Lifestyle Lead Joined: 2024

Laure has a wealth of experience in the Arts and brings this experience and passion to her role as Lifestyle Lead. Brooklands offers a wonderful array of activities and outings led by Laure.

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Ian Connor

Job Title: Head Chef Joined: 2024

Ian has a wealth of experience that he has brought to Brooklands. He runs a passionate team in the kitchen and provides a varied and exciting menu for all.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brooklands Care Home to verify any information. View our terms and conditions. Brooklands Care Home has an Enhanced Service - more info.