Brooklands Care Home

Costessey Lane, Drayton, Norwich NR8 6HB
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9.8 74 Reviews
  • Brooklands Care Home, Norwich
Brooklands Care Home provides high-quality residential, nursing and dementia care with love, compassion, and tenderness.

The skilled and experienced team focuses on gaining a deep understanding of each of their treasured residents alongside their medical and physical needs, ensuring they can provide the best possible care and encourage each person to live life the way they choose.

Residents enjoy a varied calendar of daily activities to suit all tastes and abilities, from chair Zumba to knitting club and topical quizzes. The home has strong connections with the local community with regular minibus excursions to notable places of interest, visits from entertainers, and partnerships with local schools. It also runs a ‘wishing tree’ initiative, granting residents’ wishes, big and small.

Elegant and homely, Brooklands features welcoming en-suite bedrooms, spacious dining rooms, relaxing lounges, and a hair salon. It is surrounded by tranquil landscaped gardens, with stunning views of the Norfolk countryside, which plays host to regular events such as book club and summer barbecues.

Family and friends of residents are a vital component of life at Brooklands, and staff collaborate with both the resident and their loved ones to create a comprehensive care plan.

Brooklands is dedicated to delivering high-quality care, ensuring their team undergoes continuous training and professional development. This supports every resident in leading a fulfilled and joyful life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400

These prices are only a guideline, please contact Brooklands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Julie Robinson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)

Visiting

  • Resident's visitors are always welcome. There are no restrictions on times/days.

Parking

  • Free on-site parking is available.

Brooklands Care Home Reviews (74)

Total of 74, showing 61-74
9.8

Brooklands Care Home has a Review Score of 9.8 (9.794) out of 10, based on 17 reviews in the last 2 years. Over all time Brooklands Care Home has 74 reviews.

Overall Experience

  • 60
  • 12
  • 1
  • 0
  • 1

Date Published

74
3
8
17
57

Review from David B (Son of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brooklands is genuinely incredible and has been since day one my mum has lived there. The manager has been superbly helpful and supportive through the time mum has been there. All of the staff have been wonderful in helping her settle in; fantastically, enthusiastically, brilliantly and attentive to
all of her needs. I can't recommend Brooklands highly enough. All the staff are a credit to their profession.

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Review from Patricia M (Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first impression is superb. Clean, bright, airy and very friendly, helpful staff.
The rooms are good and nicely furnished.
The residents are treated extremely well.

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Review from Rita B (Sister-in-law of Resident) published on 12 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend or praise the care given here too highly.
The staff are amazing. Everyone engages as soon as you come through the door, always cheerfully and happy, which reflects the whole atmosphere of the home.
The care and attention given to each resident is superb. From those needing physical,
mental and general day to day care to those needing end of life care. The staff are always considerate of residents requirements and maintain a very high standard of care whilst at the same time maintaining dignity.
Nothing is too much trouble for the staff whether dealing with residents or relatives and every service is carried out in such a cheerful manner, it is a pleasure to visit.
My sister-in-law, who was, understandably, reluctant to acknowledge that she was unable to cope on her own, has been made so welcome and given every care she needs, has taken an amazingly short time to settle and is so much more like the person we knew and loved many years ago.
Well done, thank you.

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Review from Beryl B (Daughter of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Brooklands is so kind and caring, from the moment you walk through the doors you feel at home, and there is a welcoming, clean, bright, atmosphere. There is almost a sense of fun in the air that you would not think it is a care/nursing home. Brooklands cared for my mum when she could no
longer cope and I could not do what they did. Her last few months were happy. She was content and I know she was in safe hands.

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Review from Terry S (Husband of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no bad things to say about Brooklands, only good. My wife is in a 'continued care room' and it was my choice that we attended Brooklands. Of all the local care homes I looked at, Brooklands stood out as being the best, and my assessment was correct. There doesn't seem to be anything that phases
them, and everyone is treated fairly and with respect and dignity. I cannot find fault at all, just sincere thanks for the way they look after and care for my wife.

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Review from Lynne (Son of Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my mum for 3 months at the home and have found it a very well run and relaxing place to visit. All management welcoming with nurses and staff offering exceptional care. It is also a nice touch offering family and relatives food and drink whilst spending quality time together. Big
thank you to all staff.

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Review from Peter O (Son of Resident) published on 9 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had to give up her home and was put into another place, which wasn't very good, we went to Brooklands and was amazed at the difference, staff were very helpful the whole place was such a breath of fresh air. Mum moved in asap. Mum is looked after every step of the way and in every way she needs.
Mum is very content and happy, she loves her room which is very cosy and homely, I can't fault Brooklands, so happy we found this for our mum, we dont need to worry now as Brooklands take care of mum as she deserves the best.

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Review from Cheryl W (Daughter-in-law of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy now to see my Mother-in-law and Father-in-law being cared for very well. My husband and I live in Texas and need to know they are in safe hands. They both have dementia but with different needs. They seem very settled and happy. I find the care home friendly and caring and am sure they
will listen if there are any problems and correct them, but so far so good. Thank you or giving my husband and I peace of mind.

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Review from Steve (Son of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving care at Brooklands and has responded so very well. This is down to the staff and managements outstanding person centred approach. They are kind, patient and have tailored the care to meet her needs. In a truly difficult time they have kept me reassure and I leave Brooklands
confident my mum is receiving the best care. I am truly grateful for all they have done and continue to do.

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Review from Jane R (Daughter of Resident) published on 16 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's fab! My husband was the GP. My father died here and my mother and her sister live here.

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Review from David R (Son of Resident) published on 26 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Brooklands since May 2012 and has always received the highest level of care. The staff are genuinely caring and they create a very warm and friendly atmosphere for everybody. The food and facilities are excellent and visitors are always welcome. It is very comforting
to know that my father is being looked after in such a lovely environment where all the residents are treated with dignity.
I would recommend Brooklands without any hesitation.

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Review from Paull G (Son of Resident) published on 23 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being at Brooklands my mum has been cared for to suit her needs in the best possible way, Brooklands is a lovely environment. The staff are great with mum's needs, she is very settled on Treetops, the staff are fantastic with her care and friendly to all of us. We feel as a family that mum is
in a safe environment, and looked after very well. Brooklands stands out from a lot of other care homes, the staff are all great and are very supportive.

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Review from Thelma W (Sister of Resident) published on 16 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come several times a week to visit my sister. All of the staff are very nice and helpful.

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Review from Jean H (Resident) published on 13 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean comfortable home. Caring staff always willing to help and assist if needed. Nice food. Secure environment.

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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Brooklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Brooklands Care Home is calculated as follows: ( (169 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 199 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brooklands Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (18)

Meet the Team (1)

Julie

Julie Robinson

Job Title: Home Manager

Joined: 2025

Julie is an experienced home manager, having spent more than 15 years in the care sector. After starting her care career as a therapeutic carer, Julie managed a domiciliary care service for five years before moving into care home management.


Before joining our Brooklands team, she gained a wealth of management experience, holding the registered manager position at several local care homes in Norfolk.


Julie’s passion is nurturing our team, supporting them to succeed in their chosen roles whilst together creating a home from home for our treasured residents.


When she’s not at Brooklands, she loves to spend time with her grandchildren and family, walk Teddy, her Jack Russell puppy, go to the theatre and travel.


Speaking about Brooklands, Julie said: “It is such a privilege to be part of our Brooklands family, and I take great pride in leading our kind and dedicated team. Caring for all of the amazing individuals who live with us at Brooklands is a real honour.”

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