Submit a Review for Brooklands Care Home
Costessey Lane, Drayton, Norwich, NR8 6HB
View full details of Brooklands Care HomeLatest Reviews for Brooklands Care Home
29 May 2026
This is undoubtedly (in my view) an exemplar of care homes. My sister is currently a resident and has been treated with empathy, kindness and professionalism at all times. . The home appears to be very well run, with staff clear of their responsibilities and always showing an enormous degree of
kindness and expert care. I feel that my sister is in safe environment and being cared for at the highest standard. When you do not live locally and can only visit once or twice a week that is extremely reassuring. The whole approach seems to me to be 'do as you would be done by' and staff appearing take into account individual needs of each resident and caring for them as if they are their own family. This is in my view an excellent and well run care home
17 April 2026
From the moment we first visited Brooklands we knew this would be the best place for Mum to live for the remainder of her life. We were very impressed with the greeting we received on entry and were shona round the home and all the facilities available. Mums room was warm and cosy and had nice
furniture. We were able to take her recliner chair in which was nice for her to have something familiar around her. Everyone we meet on our many visits was very friendly and cheerful and greeted us with a smile. The laundry service is excellant. Office staff very helpful. This would be first choice if I needed a home in the future. Thankyou to everyone
17 April 2026
Our Dad was made so welcome. He enjoyed his chats with members of staff. Also the lounge was a place he enjoyed to sit chat & laugh with other residents. He loved his food, he couldn't fault it. He looked forward to meal times. Our Dad was taken great care of, he said it was homely. Our family and
visitors were welcomed too. Our Dad really enjoyed his stay very much. Thank you, each and everyone!
16 April 2026
Wife of Graham who attends day care twice a week. The staff always welcome Graham profusely and are so helpful. He doesn't want to join in much but they always all try to include him & talk to him, even letting him sit in the reception area a lot of the time. This care home is the only one that
doesn't have a smell of urine overlain with a flowery smell! All in all, a lovely experience for Graham & I keep my sanity!
16 April 2026
First visit here so based on first impression.
09 March 2026
It was my second visit to the home, to visit my aunty and she does love it, also the place was emaculate, her room and the surrounding areas, furniture was lovely all matching nad the staff very welcoming & friendly. Staff came to get my aunt for lunch, which is in the communal dining room which was
lovely and clean and food looked amazing.
I will look forward to going back and visiting again.
05 March 2026
I loved coming to Brooklands Care Home to see my aunty it is so clean & staff are so friendly look forward to seeing you all again.
05 March 2026
Mum has been in Brooklands for 18 months now and is very settled. The staff are very friendly and caring and very welcoming to visitors.
16 January 2026
My Mother spent her last 2 months of life in Brooklands, having been moved there from hospital for end of life care.
The support she received from all staff was fabulous, both while she was still mobile and in the last 2 weeks, where she was largely bed bound. Staff were very friendly and
attentive, including the management team.
She was made to feel comfortable from day one and looked forward to chatting with staff and other residents.
I was able to visit any time of day, as often as I wanted and was made to feel welcome every day.
My overall impression of Brooklands is that it is so clean with very good facilities. I was also very impressed by the level of activities put on for residents, with a weekly timetable provided. Mum was really happy to learn that there was a hair salon on site, which she used regularly!
The care in her final days was also very good and Mum left us in a very dignified and painless way.
Thank you Brooklands for the excellent care.
16 January 2026
Overall home is providing a very good level of care to my father, care support is excellent as is the range of activities provided. Being predominantly female oriented residency, does present some challenges to Dad however the home has made every effort to involve him and keep him stimulated.
Mobile phone signal has been an issue at times, so quality of calls between Dad and family have not been easy. He is kept well fed and watered, though the food choices do appear somewhat bland and repetitive. He does have a medical condition which dictates what he should/should not eat and drink which I would like to see the home get on top of. Otherwise all good, room is spacious and comfortable with en-suite facilities and most importantly Dad seems settled.
17 December 2025
Extremely satisfied and pleased with the way our friend is cared for. Reception staff always welcoming and care staff exemplary.
We've had hardly any dealings with office/management staff so cannot really comment but that's ok as they're not the ones at the coalface offering the care!
Care staff
are brilliant, going out of their way to keep residents happy and next-of-kin informed of any incident or if residents are poorly in any way which is very reassuring. Thank you all
17 December 2025
Since the price rise of £100 a month there has been a shortage of staff.
Parking is also an issue as there are not enough spaces. It needs to be addressed.
My Mother gets plenty of food and overall cleanliness is good.
15 December 2025
Mum consistently receives excellent care at Brooklands. She has been unwell during November and the staff have made sure that she has been comfortable and cared for.
Mum enjoys the range of activities, especially the craft sessions, and also enjoys the outings. She feels that her views are listened
to, in relation to her care, and her family agree.
There have been a few minor issues with staff shortages, but the general level of care is very good. All the staff work hard to make residents and families feel welcome and included.
12 December 2025
Since my mother's admission to Brooklands I have been impressed with the welcome and care she has received. The staff, from the management team to those doing the caring, are helpful, positive, cheerful and efficient. I feel my mother is in a safe place and being very well cared for in a highly
professional environment.
08 December 2025
Visited my dad today at Brooklands. As always the staff were welcoming and smiling. His care team were caring and respectful to him as usual and the reception and office efficient and helpful as they always are. Dad seemed calm and rested.
The home looked wonderful with its Christmas decorations
both inside and out. The activities were well thought out and inclusive for everyone. My dad is bed bound and can't join in with most of the daily activities but he is visited frequently by staff and checked on. A very nice lady came to give him his lunch as we were leaving.
15 August 2025
My mum was a resident of this home for a month of convalescence after a month in hospital. Right from the start the staff were friendly and caring and really went out of their way to make Mum feel at home. They reassured her that she should treat her stay as her home. She was quite poorly when
she first came, unable to stand or walk, but with their help and care after a month she was able to go back to her own home. There is a lovely atmosphere at Brooklands, and plenty of staff so there was always someone at hand to help or ask questions of. The food was lovely with plenty of choice. The activities looked varied and interesting, even though Mum only participated in a few. I cannot recommend Brooklands highly enough.
15 July 2025
My husband spent the month of June in Brooklands, Drayton.
The care he received was amazing. The cleanliness, food, activitie were excellent.
This is a care home that is more like a hotel
Whenever I visited they acknowledged me & knew my name. Highly recommend Brooklands
03 July 2025
The staff at the home, both reseptionist and caring team are always friendly and helpful. The atmosphere has always been friendly and efficient. Residents are well cared for and appear to enjoy planned activities.
17 January 2025
My mum became a resident in January 2024. Unfortunately, she was confined to bed. The staff at Brooklands Care Home were incredibly caring, Mum, myself and other family members were treated like part of the larger Brooklands family. All of Mum's needs were met, including nursing care towards the
end.
If you're looking for a clean, well-managed, residential care home staffed by people who really care, then look no further.
02 January 2025
Mum's been at Brooklands since 2016. I'm continually grateful we found such a lovely home for her. There's much to say about Brooklands. Standards go way beyond the usual care home when it comes to the feel of the place, the location (lovely views), activities, contemporary decor, etc. But it's the
staff that really makes it stand out. It feels like one big family. Everyone working there is kind, friendly, warm and very welcoming. Mum is very happy. Thank you all!
Latest Reviews for Brooklands Care Home
29 May 2026
This is undoubtedly (in my view) an exemplar of care homes. My sister is currently a resident and has been treated with empathy, kindness and professionalism at all times. . The home appears to be very well run, with staff clear of their responsibilities and always showing an enormous degree of
kindness and expert care. I feel that my sister is in safe environment and being cared for at the highest standard. When you do not live locally and can only visit once or twice a week that is extremely reassuring. The whole approach seems to me to be 'do as you would be done by' and staff appearing take into account individual needs of each resident and caring for them as if they are their own family. This is in my view an excellent and well run care home
17 April 2026
From the moment we first visited Brooklands we knew this would be the best place for Mum to live for the remainder of her life. We were very impressed with the greeting we received on entry and were shona round the home and all the facilities available. Mums room was warm and cosy and had nice
furniture. We were able to take her recliner chair in which was nice for her to have something familiar around her. Everyone we meet on our many visits was very friendly and cheerful and greeted us with a smile. The laundry service is excellant. Office staff very helpful. This would be first choice if I needed a home in the future. Thankyou to everyone
17 April 2026
Our Dad was made so welcome. He enjoyed his chats with members of staff. Also the lounge was a place he enjoyed to sit chat & laugh with other residents. He loved his food, he couldn't fault it. He looked forward to meal times. Our Dad was taken great care of, he said it was homely. Our family and
visitors were welcomed too. Our Dad really enjoyed his stay very much. Thank you, each and everyone!
16 April 2026
Wife of Graham who attends day care twice a week. The staff always welcome Graham profusely and are so helpful. He doesn't want to join in much but they always all try to include him & talk to him, even letting him sit in the reception area a lot of the time. This care home is the only one that
doesn't have a smell of urine overlain with a flowery smell! All in all, a lovely experience for Graham & I keep my sanity!
16 April 2026
First visit here so based on first impression.
09 March 2026
It was my second visit to the home, to visit my aunty and she does love it, also the place was emaculate, her room and the surrounding areas, furniture was lovely all matching nad the staff very welcoming & friendly. Staff came to get my aunt for lunch, which is in the communal dining room which was
lovely and clean and food looked amazing.
I will look forward to going back and visiting again.
05 March 2026
I loved coming to Brooklands Care Home to see my aunty it is so clean & staff are so friendly look forward to seeing you all again.
05 March 2026
Mum has been in Brooklands for 18 months now and is very settled. The staff are very friendly and caring and very welcoming to visitors.
16 January 2026
My Mother spent her last 2 months of life in Brooklands, having been moved there from hospital for end of life care.
The support she received from all staff was fabulous, both while she was still mobile and in the last 2 weeks, where she was largely bed bound. Staff were very friendly and
attentive, including the management team.
She was made to feel comfortable from day one and looked forward to chatting with staff and other residents.
I was able to visit any time of day, as often as I wanted and was made to feel welcome every day.
My overall impression of Brooklands is that it is so clean with very good facilities. I was also very impressed by the level of activities put on for residents, with a weekly timetable provided. Mum was really happy to learn that there was a hair salon on site, which she used regularly!
The care in her final days was also very good and Mum left us in a very dignified and painless way.
Thank you Brooklands for the excellent care.
16 January 2026
Overall home is providing a very good level of care to my father, care support is excellent as is the range of activities provided. Being predominantly female oriented residency, does present some challenges to Dad however the home has made every effort to involve him and keep him stimulated.
Mobile phone signal has been an issue at times, so quality of calls between Dad and family have not been easy. He is kept well fed and watered, though the food choices do appear somewhat bland and repetitive. He does have a medical condition which dictates what he should/should not eat and drink which I would like to see the home get on top of. Otherwise all good, room is spacious and comfortable with en-suite facilities and most importantly Dad seems settled.
17 December 2025
Extremely satisfied and pleased with the way our friend is cared for. Reception staff always welcoming and care staff exemplary.
We've had hardly any dealings with office/management staff so cannot really comment but that's ok as they're not the ones at the coalface offering the care!
Care staff
are brilliant, going out of their way to keep residents happy and next-of-kin informed of any incident or if residents are poorly in any way which is very reassuring. Thank you all
17 December 2025
Since the price rise of £100 a month there has been a shortage of staff.
Parking is also an issue as there are not enough spaces. It needs to be addressed.
My Mother gets plenty of food and overall cleanliness is good.
15 December 2025
Mum consistently receives excellent care at Brooklands. She has been unwell during November and the staff have made sure that she has been comfortable and cared for.
Mum enjoys the range of activities, especially the craft sessions, and also enjoys the outings. She feels that her views are listened
to, in relation to her care, and her family agree.
There have been a few minor issues with staff shortages, but the general level of care is very good. All the staff work hard to make residents and families feel welcome and included.
12 December 2025
Since my mother's admission to Brooklands I have been impressed with the welcome and care she has received. The staff, from the management team to those doing the caring, are helpful, positive, cheerful and efficient. I feel my mother is in a safe place and being very well cared for in a highly
professional environment.
08 December 2025
Visited my dad today at Brooklands. As always the staff were welcoming and smiling. His care team were caring and respectful to him as usual and the reception and office efficient and helpful as they always are. Dad seemed calm and rested.
The home looked wonderful with its Christmas decorations
both inside and out. The activities were well thought out and inclusive for everyone. My dad is bed bound and can't join in with most of the daily activities but he is visited frequently by staff and checked on. A very nice lady came to give him his lunch as we were leaving.
15 August 2025
My mum was a resident of this home for a month of convalescence after a month in hospital. Right from the start the staff were friendly and caring and really went out of their way to make Mum feel at home. They reassured her that she should treat her stay as her home. She was quite poorly when
she first came, unable to stand or walk, but with their help and care after a month she was able to go back to her own home. There is a lovely atmosphere at Brooklands, and plenty of staff so there was always someone at hand to help or ask questions of. The food was lovely with plenty of choice. The activities looked varied and interesting, even though Mum only participated in a few. I cannot recommend Brooklands highly enough.
15 July 2025
My husband spent the month of June in Brooklands, Drayton.
The care he received was amazing. The cleanliness, food, activitie were excellent.
This is a care home that is more like a hotel
Whenever I visited they acknowledged me & knew my name. Highly recommend Brooklands
03 July 2025
The staff at the home, both reseptionist and caring team are always friendly and helpful. The atmosphere has always been friendly and efficient. Residents are well cared for and appear to enjoy planned activities.
17 January 2025
My mum became a resident in January 2024. Unfortunately, she was confined to bed. The staff at Brooklands Care Home were incredibly caring, Mum, myself and other family members were treated like part of the larger Brooklands family. All of Mum's needs were met, including nursing care towards the
end.
If you're looking for a clean, well-managed, residential care home staffed by people who really care, then look no further.
02 January 2025
Mum's been at Brooklands since 2016. I'm continually grateful we found such a lovely home for her. There's much to say about Brooklands. Standards go way beyond the usual care home when it comes to the feel of the place, the location (lovely views), activities, contemporary decor, etc. But it's the
staff that really makes it stand out. It feels like one big family. Everyone working there is kind, friendly, warm and very welcoming. Mum is very happy. Thank you all!