Brooklands Care Home

Costessey Lane, Drayton, Norwich NR8 6HB
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9.7 78 Reviews
  • Brooklands Care Home, Norwich
Brooklands Care Home provides high-quality residential, nursing, and dementia care with love, compassion, and tenderness.

The skilled and experienced team takes time to gain a deep understanding of each of their treasured residents, alongside their medical and physical needs, ensuring they can provide the best possible care while encouraging each person to live life the way they choose.

The team’s approach to person-centred care has been recognised at the East of England Great British Care Awards 2025, being shortlisted in the Putting People First category.
Residents enjoy a varied calendar of daily activities to suit all tastes and abilities, from chair Zumba to knitting club and topical quizzes. Residents also benefit from regular Namaste Care sessions - tailored sensory-based experiences that promote relaxation and emotional connection.

The home has strong links with the local community, with regular minibus excursions, visits from entertainers, and partnerships with local schools. It also runs a ‘wishing tree’ initiative, granting residents’ wishes, big and small.

Elegant and homely, Brooklands features welcoming en-suite bedrooms, spacious dining rooms, relaxing lounges, and a hair salon. It is surrounded by tranquil landscaped gardens, with stunning views of the Norfolk countryside, which plays host to regular events such as book club and summer barbecues.

Family and friends of residents are a vital part of life at Brooklands. The team collaborate with the residents and their loved ones to create comprehensive, personalised care plans to suit individual needs and preferences.

Brooklands is dedicated to delivering exceptional care, ensuring their team undertakes continuous training and professional development. This supports every resident in leading a fulfilled and joyful life.

Brooklands is proud to be in the UK’s Top 20 Mid-Size Care Home Groups 2025 by carehome.co.uk.
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Care Provided by Brooklands Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400

These prices are only a guideline, please contact Brooklands Care Home to find out the exact price for your requirements.

Contact Brooklands Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Brooklands Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Julie Robinson (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)

Visiting

  • Resident's visitors are always welcome. There are no restrictions on times/days.

Parking

  • Free on-site parking is available.

Brooklands Care Home Reviews (78)

9.7

Brooklands Care Home has a Review Score of 9.7 (9.705) out of 10, based on 17 reviews in the last 2 years.
Over all time Brooklands Care Home has 78 reviews.

Overall Experience
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Date Published
  • 78
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Reviewer Connection to Brooklands Care Home
  • 32
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  • 6
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  • 2
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Total of 78, showing 21-40
Review from Gregg P (Son of Resident) published on 21 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found Brooklands Care Home to be a nice place for my mother to reside at. The staff that I come into contact with when I visit are all polite and caring to the residents. But in saying that I have had to raise 2 issues concerning my mum's care recently one that has not I believe to have been
sorted. Overall I am happy for Mum to reside at Brooklands.
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Review from Michael D (Son of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in her life was a confident but very private individual. She went into Brooklands in November 2021 and experienced lockdown, meaning she could have no visitors and she herself tested positive twice, but no symptoms. She died there unexpectedly last week. Her care had been excellent. In her
latter years whilst not able to enjoy much mobility and spending much of her time in her individual room, she did enjoy the lifestyle activities and events, entertainment and celebrations (trip to the beach, queens jubilee and Christmas events etc) greatly. All the staff are very caring, committed people and show excellent interpersonal qualities and skills on an everyday basis, caring relating to and loving the individual residents. There is a lovely welcoming feel to Brooklands and its facilities are very good indeed for people spending their final years. Whilst my mother was not an overly social individual, we are delighted we entrusted her to Brooklands for her final 16 months and for the exemplary care and love Brooklands provided, including to me as her son, on her dying unexpectedly - but from old age and wit her life's work over 91 years very well done.
Reply from Karen Willimott, Manager at Brooklands Care HomeThank you for your kind words Michael.
It was a pleasure to care for your mother.
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Review from Clare T (Daughter of Resident) published on 14 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very well cared for by staff that really care. Wherever we walk into the home, staff will greet her by name and show real warmth towards her. It appears that all the staff at Brooklands are involved with the care of the residents, treating them with kindness and dignity. Mum has Alzheimer's,
which limits her ability to do many things, however, she is still involved in a lot of the many activities that are arranged for residents. It is great to see her face in many of the photos taken and shared.
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Review from L S (Daughter of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been living at Brooklands for a year now. Despite not being the most sociable of people, she knows the regular, long-standing and has got to know many other residents on her floor. By offering such a wide range of activities mum has even been tempted to join in a couple of events. The majority
of staff are always kind and helpful. Mum has a few special favourites!
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Review from Susan C (Daughter of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mum has only recently been a resident as her original care home closed down.
So far, I am more than satisfied with her care. Things are improving all the time, she now has a named care provider, which is always helpful. Mum is also starting to settle, she struggled at first but is slowly settling.
I
am most grateful to the team for taking care of her. Thank you.
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Review from Kate G (Friend of Resident) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been a resident for a few months. I visit her once a week. I also visit three other friends who are, unfortunately, not at Brooklands, so I have experienced other care homes. Brooklands is a very special home. The facilities, care and friendliness are exceptional. I am grateful that my
friend has the privilege of being a resident at Brooklands.
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Review from Ann C (Daughter of Resident) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in full-time care for the past nine years. We have had to move her on several occasions because of poor care. Since she has been at Brooklands we have, at last, been able to relax in the knowledge that she is in good hands. Without exception, the carers and managers have been kind
and attentive and the home is well-run and spotlessly clean. I don't think we've ever had a single complaint.
Thank you Brooklands.
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Review from S W (Daughter of Resident) published on 7 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers are kind and compassionate and show a genuine concern about my mother's care. My only concern would be, they sometimes seem a bit stretched, as though there are not enough staff to deal with any matters that arise.
Reply from Karen Willimott, Home Manager at Brooklands Care HomeThank you so much for your lovely words about our kind and compassionate team, I'll be sure to pass them on. Please be assured we always have the right number of team members working, this is based on our residents' dependency levels and is regularly reviewed.
Please do come and have a chat with me at any time if you would like to talk about anything at all.
With warmest wishes.
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Review from Jane A (Next of Kin) published on 26 September 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
I was led to believe that Brooklands care home was run by Carebase who won awards for good care. My father did not get the care he should have, an investigation is going on at present. Brooklands provider is London and West Investments, not Carebase Limited which used to be the provider many years ago!
The website is old and not up to date. I am not surprised the CQC have now rated the need for improvement.
Reply from Karen Willimott, Deputy Manager at Brooklands Care HomeThe happiness and well-being of all our treasured residents remain at the very heart of what we do, and we were so saddened to read your review.
We would like to take the opportunity to provide some clarity around the confusion.
Brooklands' parent company is London & West Investments Limited, which is part of Carebase Group and has been since the home's acquisition in 1997. As nothing has changed with the structure of the company, our website remains up to date.
Carebase, of which Brooklands remains a part of, is award-winning and in 2022 we were honoured to become one of the Top 20 UK Mid-Sized Care Home Groups on carehome.co.uk. This award is based on the many positive reviews from our residents and family members, and we are proud all our other Brooklands' reviews are currently 5- or 4-star ratings.
Thank you so much for taking the time to leave a review and please do contact us directly if we can be of any further help.
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Review from J G (Son of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always friendly and welcoming. Contact is always possible, whether direct, video or phone. Most importantly, our mother is so happy with the environment, food, activities and gets the absolute best care.
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Review from J S (Daughter of Resident) published on 4 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have visited my mother at Brooklands regularly over the last three years. The difficulties with care and access for relatives during the pandemic were very well handled and I was kept well informed as changes occurred. My mother is well cared for and is generally happy and content. She has good relationships
with staff, who always appear to be kind and helpful. My mother is reluctant to join in with activities and could be gently encouraged more to do so, as I am sure she would enjoy the company.
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Review from Nicholas K (Son of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I visit my mother on a regular basis and have always found the staff friendly and supportive towards my mother and they are very welcoming to me. They treat Mum with kindness and respect and are mindful of their duties to keep her safe. Visits to the care home’s website often show photographs of Mum
enjoying the activities put on by the Care Home.
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Review from Anne R (Daughter of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Brooklands after a long stay in hospital. When she arrived she was very muddled and depressed. She settled in quickly and within a few weeks, both her mood and confusion have improved immeasurably. She is comfortable, content and enjoys the activities and company of other residents.
All staff members seem extremely kind and polite and show a real affection for the residents. A recent Covid outbreak made visiting more difficult but relatives were kept very well informed about the situation. Both my sister and I are confident that we made the right decision in choosing Brooklands for her.
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Review from Judith E (Daughter of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my mother receives is always high quality, delivered with respect, humour and understanding. All the staff seem to know who she is and greet her by name and with a friendly comment. Despite her disabilities she is encouraged to join in with or watch the numerous and varied activities that
are provided. I am always made very welcome when I visit. I was impressed by the commitment to staff training and development and the encouragement given to staff.
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Review from J M (Stepdaughter of Resident) published on 30 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both my father and stepmother came to live at Brooklands a few years ago. The staff have looked after them both well. They both attended a large number of activities together until the death of my father in December. The manager always had time for my father during his time at Brooklands and was very
supportive when he found life difficult. The staff were all so caring and helpful on the death of my dad and since his death have been very supportive which has made coping with my grief easier. My step mum still lives in Treetops and the staff look after her well and are very kind to her. Covid has made visiting much more difficult but this has been the case in all care homes and communication about changes to visiting protocol has always been regular.
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Review from Susan A (Daughter of Resident) published on 30 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the way Brooklands look after my mother. The staff are kind and caring. The facilities are excellent
The room is clean and comfortable. Mum's visitors are offered tea and coffee to enjoy with her.
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Review from Brett G (Son of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found Brooklands Care Home very much by pleasant surprise, during a very difficult time. They were very accommodating and able to provide a safe place for Mother at short notice.
During our visits, we've found her engaging in the numerous activities organised and enjoying her stay. The staff have
always been amazing, very welcoming and nothing seems too much trouble.
I do hope she can stay there, as she's very settled, though I understand there is no discount available when local authority take over the funding. That would be my only criticism, that a bit of flexibility to allow settled residents to remain would be welcomed.
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Review from Connie D (Friend of Resident) published on 11 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting friends at Brooklands for 5+ years and the manager and staff have become friends. They welcome everyone into the home, including my little dog and their care and respect to both residents and visitors, are impeccable. They have worked under so much pressure over the past year but
never has the care or morale of the staff diminished. I recommend this home to everyone I speak to. I cannot praise it enough. Thank you and well done on an amazing home.
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Review from David T (Son of Resident) published on 11 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Given the general UK Covid 19 restrictions on access to relatives in UK care homes, my contact with my father has been at a much less intimate level than pre-pandemic. Brooklands appears to be complying very closely with government guidelines, and we feel such nationwide policies may be denying our
relatives some of their basic rights in favour of a degree of protectionism particularly as most residents are now fully vaccinated.
Having said that - the Home has made every effort to allow access to my father in the Conservatory, not his own room (his preference). The Home has been very helpful and collaborative in setting up meetings but it has taken up to a week for a booking.
The most important thing to report is the initiative certain members of staff have taken to prepare for Dad's 101st birthday in early May. Whilst this will be another 'zoom event' with 2 named persons present, we are looking forward to enjoying with Dad the efforts the Home has taken to make the event special.
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Review from Claire S (Niece of Resident) published on 10 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the care to be of an exceptional level. All the staff are so kind and reassuring during what has been a difficult time. I would highly recommend Brooklands Care Home to anyone looking for residential care for their loved ones.
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Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Brooklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.780 for Brooklands Care Home is calculated as follows: ( (167 Excellents x 5) + (23 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 200 Ratings = 4.78
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Brooklands Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (1)

Julie

Julie Robinson

Job Title: Home Manager Joined: 2025

Julie is an experienced home manager, having spent more than 15 years in the care sector. After starting her care career as a therapeutic carer, Julie managed a domiciliary care service for five years before moving into care home management.


Before joining our Brooklands team, she gained a wealth of management experience, holding the registered manager position at several local care homes in Norfolk.


Julie’s passion is nurturing our team, supporting them to succeed in their chosen roles whilst together creating a home from home for our treasured residents.


When she’s not at Brooklands, she loves to spend time with her grandchildren and family, walk Teddy, her Jack Russell puppy, go to the theatre and travel.


Speaking about Brooklands, Julie said: “It is such a privilege to be part of our Brooklands family, and I take great pride in leading our kind and dedicated team. Caring for all of the amazing individuals who live with us at Brooklands is a real honour.”

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