Brooklands Care Home

Overall home is providing a very good level of care to my father, care support is excellent as is the range of activities provided. Being predominantly female oriented residency, does present some challenges to Dad however the home has made every effort to involve him and keep him stimulated. Mobile phone signal has been an issue at times, so quality of calls between Dad and family have not been easy. He is kept well fed and watered, though the food choices do appear somewhat bland and repetitive. He does have a medical condition which dictates what he should/should not eat and drink which I would like to see the home get on top of. Otherwise all good, room is spacious and comfortable with en-suite facilities and most importantly Dad seems settled.

Care staff are brilliant, going out of their way to keep residents happy and next-of-kin informed of any incident or if residents are poorly in any way which is very reassuring. Thank you all

My Mother gets plenty of food and overall cleanliness is good.

There have been a few minor issues with staff shortages, but the general level of care is very good. All the staff work hard to make residents and families feel welcome and included.

Since my mother's admission to Brooklands I have been impressed with the welcome and care she has received. The staff, from the management team to those doing the caring, are helpful, positive, cheerful and efficient. I feel my mother is in a safe place and being very well cared for in a highly professional environment.

The home looked wonderful with its Christmas decorations both inside and out. The activities were well thought out and inclusive for everyone. My dad is bed bound and can't join in with most of the daily activities but he is visited frequently by staff and checked on. A very nice lady came to give him his lunch as we were leaving.

My mum was a resident of this home for a month of convalescence after a month in hospital. Right from the start the staff were friendly and caring and really went out of their way to make Mum feel at home. They reassured her that she should treat her stay as her home. She was quite poorly when she first came, unable to stand or walk, but with their help and care after a month she was able to go back to her own home. There is a lovely atmosphere at Brooklands, and plenty of staff so there was always someone at hand to help or ask questions of. The food was lovely with plenty of choice. The activities looked varied and interesting, even though Mum only participated in a few. I cannot recommend Brooklands highly enough.

Whenever I visited they acknowledged me & knew my name. Highly recommend Brooklands

The staff at the home, both reseptionist and caring team are always friendly and helpful. The atmosphere has always been friendly and efficient. Residents are well cared for and appear to enjoy planned activities.

If you're looking for a clean, well-managed, residential care home staffed by people who really care, then look no further.

Mum's been at Brooklands since 2016. I'm continually grateful we found such a lovely home for her. There's much to say about Brooklands. Standards go way beyond the usual care home when it comes to the feel of the place, the location (lovely views), activities, contemporary decor, etc. But it's the staff that really makes it stand out. It feels like one big family. Everyone working there is kind, friendly, warm and very welcoming. Mum is very happy. Thank you all!

Since my husband entered Brooklands Care Home due to increasing problems with his dementia he has received excellent and loving care, all to an extremely high professional standard. The home is always clean and welcoming to visitors, and family are supported in what is a very difficult time. As a family, we would not hesitate in recommending Brooklands to anyone in need of care for a friend or family member.

Lots of changes! My mum has lived here for 8 years and over the past few months there have been lots of changes. Hopefully moving forward things will settle down again, to the calm, fun, loving Brooklands we all know and love.

I could not have found a better place for my father. They also have been supportive of the family.

There have been a few occasions when parking has been a problem.

Brooklands Care Home feels like an actual home, not a care home. All the staff are absolutely fantastic and there are lots of activities for the people who live there. The only thing I would like to see is for more people to be involved in the activities. The photos on social media usually show the same few people. I'd like to see more done to see the others involved, more encouragement to get them involved. Apart from that one aspect, we are so happy that we found you for Mum.

The care provided appears to be excellent. All staff are extremely friendly and helpful at all times. Nothing is too much trouble. A great team! As a large family we all have been welcomed into the home and are able to visit when we wish. To have both parents in the home was our main aim and we were able to achieve this with the help of your team. Thank you.

Visiting them makes me consider going into care work myself.

Both of my parents have been treated with care and dignity since arriving at Brooklands. The home is always clean, and the staff are always welcoming. Any concerns are addressed immediately, and we are kept informed of any issues.

The manager at the home accompanied my dad to his granddaughter's wedding, highlighting leadership, compassion and real vocational value.