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Brooklands Care Home

Costessey Lane, Drayton, Norwich, Norfolk NR8 6HB
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I recommend this home to everyone I speak to. I cannot praise it enough. Thank youConnie D(Friend of Resident/Service User)
Brooklands Care Home, Norwich
it feels like a home with a lovely, caring atmosphere about it. I'm very gratefulAmanda C(Daughter of Resident/Service User)
Brooklands Care Home, Norwich
I'm continually grateful we found such a lovely home for her.Holly E(Daughter of Resident/Service User)
Brooklands Care Home, Norwich

Brooklands Care Home provides high-quality residential, nursing, and dementia care with love, compassion, and tenderness.

The skilled and experienced team takes time to gain a deep understanding of each of their treasured residents, alongside their medical and physical needs, ensuring they can provide the best possible care while encouraging each person to live life the way they choose.

The team’s approach to person-centred care has been recognised at the East of England...  

Care Provided by Brooklands Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,450N/A

Contact Brooklands Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Julie Robinson (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (2)

Visiting

  • Resident's visitors are always welcome. There are no restrictions on times/days.

Parking

  • Free on-site parking is available.

Brooklands Care Home Reviews (90)

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9.8

Brooklands Care Home has a Review Score of 9.8 (9.808) out of 10, based on 25 reviews in the last 2 years. Over all time Brooklands Care Home has 90 reviews.

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Review from R S (Son of Resident) published on 17 January 2025 Submitted via Website
Overall Experience
My mum became a resident in January 2024. Unfortunately, she was confined to bed. The staff at Brooklands Care Home were incredibly caring, Mum, myself and other family members were treated like part of the larger Brooklands family. All of Mum's needs were met, including nursing care towards the end.

If you're looking for a clean, well-managed, residential care home staffed by people who really care, then look no further.

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Review from Holly E (Daughter of Resident) published on 2 January 2025 Submitted via Website
Overall Experience

Mum's been at Brooklands since 2016. I'm continually grateful we found such a lovely home for her. There's much to say about Brooklands. Standards go way beyond the usual care home when it comes to the feel of the place, the location (lovely views), activities, contemporary decor, etc. But it's the staff that really makes it stand out. It feels like one big family. Everyone working there is kind, friendly, warm and very welcoming. Mum is very happy. Thank you all!

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Review from Jackie C (Daughter of Resident) published on 2 January 2025 Submitted via Website
Overall Experience

My mother has been a resident here for about two years. She settled in straight away, mainly because of the very friendly atmosphere and fabulous staff. She was living at home on her own and it was becoming increasingly apparent that she was having problems looking after herself because of her short-term memory lapses. We first had carers coming in but she would only accept one lady and when she was on holiday we had a problem. So Mum came and stayed with me but that soon became difficult as we live on a first-floor flat. So the search began, we looked at several places but after a visit, Brooklands Care Home stood out from the crowd.

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Review from L M (Wife of Resident) published on 30 December 2024 Submitted via Website
Overall Experience

Since my husband entered Brooklands Care Home due to increasing problems with his dementia he has received excellent and loving care, all to an extremely high professional standard. The home is always clean and welcoming to visitors, and family are supported in what is a very difficult time. As a family, we would not hesitate in recommending Brooklands to anyone in need of care for a friend or family member.

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Review from Tracy T (Daughter of Resident) published on 24 December 2024 Submitted via Website
Overall Experience

Lots of changes! My mum has lived here for 8 years and over the past few months there have been lots of changes. Hopefully moving forward things will settle down again, to the calm, fun, loving Brooklands we all know and love.

Reply from Helen Jackson, Home Manager at Brooklands Care Home

Thank you so much for taking the time to leave us a review. We understand that you found the change to our team earlier this year unsettling and we hope that the chats and meetings you've had with us have reassured you that we all remain committed to providing the very best care and support to our...  

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Review from C S (Friend of Resident) published on 6 August 2024 Submitted via Website
Overall Experience
Treetops have been kind and compassionate in their care and are skilled at caring for residents who have dementia.

I could not have found a better place for my father. They also have been supportive of the family.

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Review from Laure P (Wife of Resident) published on 13 May 2024 Submitted via Website
Overall Experience
I appreciate the friendliness of all the staff and their efficiency regarding the needy residents on floor 2.
My husband likes reading but please make sure his bed is in a suitable, inclined position to make it easier.
As regards having a meal in my husband’s room (he is bed-bound), I would do it now and again if they could be free of charge, as happens in some care homes, given the overall cost of staying in Brooklands Care Home.

There have been a few occasions when parking has been a problem.

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Review from Amanda C (Daughter of Resident) published on 13 May 2024 Submitted via Website
Overall Experience

Brooklands Care Home feels like an actual home, not a care home. All the staff are absolutely fantastic and there are lots of activities for the people who live there. The only thing I would like to see is for more people to be involved in the activities. The photos on social media usually show the same few people. I'd like to see more done to see the others involved, more encouragement to get them involved. Apart from that one aspect, we are so happy that we found you for Mum.

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Review from Emma R (Daughter-in-law of Resident) published on 31 January 2024 Submitted via Website
Overall Experience

The care provided appears to be excellent. All staff are extremely friendly and helpful at all times. Nothing is too much trouble. A great team! As a large family we all have been welcomed into the home and are able to visit when we wish. To have both parents in the home was our main aim and we were able to achieve this with the help of your team. Thank you.

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Review from Donna B (Daughter of Resident) published on 22 October 2023 Submitted via Website
Overall Experience
Lovely care home with lovely staff.
Everyone is very approachable, nice atmosphere.
They are always finding ways to keep the residents occupied, and families are always very welcome.

Visiting them makes me consider going into care work myself.

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Review from Sandra P (Daughter of Resident) published on 21 September 2023 Submitted via Website
Overall Experience

Both of my parents have been treated with care and dignity since arriving at Brooklands. The home is always clean, and the staff are always welcoming. Any concerns are addressed immediately, and we are kept informed of any issues.

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Review from Steven M (Son of Resident) published on 21 September 2023 Submitted via Website
Overall Experience
Dad lives with a ‘happy’ dementia.
I am continuously impressed by everyone at Brooklands. Nothing is too much trouble, and both personal care and engagement are first-class.
The staff working within Tree Tops are amazing. Their dedication and genuine care are to be admired.

The manager at the home accompanied my dad to his granddaughter's wedding, highlighting leadership, compassion and real vocational value.

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Review from Gregg P (Son of Resident) published on 21 September 2023 Submitted via Website
Overall Experience

I have found Brooklands Care Home to be a nice place for my mother to reside at. The staff that I come into contact with when I visit are all polite and caring to the residents. But in saying that I have had to raise 2 issues concerning my mum's care recently one that has not I believe to have been sorted. Overall I am happy for Mum to reside at Brooklands.

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Review from Michael D (Son of Resident) published on 16 May 2023 Submitted via Postal Card
Overall Experience

My mother in her life was a confident but very private individual. She went into Brooklands in November 2021 and experienced lockdown, meaning she could have no visitors and she herself tested positive twice, but no symptoms. She died there unexpectedly last week. Her care had been excellent. In her latter years whilst not able to enjoy much mobility and spending much of her time in her individual room, she did enjoy the lifestyle activities and events, entertainment and celebrations (trip to the beach, queens jubilee and Christmas events etc) greatly. All the staff are very caring, committed people and show excellent interpersonal qualities and skills on an everyday basis, caring relating to and loving the individual residents. There is a lovely welcoming feel to Brooklands and its facilities are very good indeed for people spending their final years. Whilst my mother was not an overly social individual, we are delighted we entrusted her to Brooklands for her final 16 months and for the exemplary care and love Brooklands provided, including to me as her son, on her dying unexpectedly - but from old age and wit her life's work over 91 years very well done.

Reply from Karen Willimott, Manager at Brooklands Care Home
Thank you for your kind words Michael.

It was a pleasure to care for your mother.

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Review from Clare T (Daughter of Resident) published on 14 February 2023 Submitted via Website
Overall Experience

Mum is very well cared for by staff that really care. Wherever we walk into the home, staff will greet her by name and show real warmth towards her. It appears that all the staff at Brooklands are involved with the care of the residents, treating them with kindness and dignity. Mum has Alzheimer's, which limits her ability to do many things, however, she is still involved in a lot of the many activities that are arranged for residents. It is great to see her face in many of the photos taken and shared.

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Review from L S (Daughter of Resident) published on 20 December 2022 Submitted via Website
Overall Experience

Mum has been living at Brooklands for a year now. Despite not being the most sociable of people, she knows the regular, long-standing and has got to know many other residents on her floor. By offering such a wide range of activities mum has even been tempted to join in a couple of events. The majority of staff are always kind and helpful. Mum has a few special favourites!

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Review from Susan C (Daughter of Resident) published on 20 December 2022 Submitted via Website
Overall Experience
My mum has only recently been a resident as her original care home closed down.
So far, I am more than satisfied with her care. Things are improving all the time, she now has a named care provider, which is always helpful. Mum is also starting to settle, she struggled at first but is slowly settling.

I am most grateful to the team for taking care of her. Thank you.

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Review from Ann C (Daughter of Resident) published on 12 December 2022 Submitted via Postal Card
Overall Experience
My mother has been in full-time care for the past nine years. We have had to move her on several occasions because of poor care. Since she has been at Brooklands we have, at last, been able to relax in the knowledge that she is in good hands. Without exception, the carers and managers have been kind and attentive and the home is well-run and spotlessly clean. I don't think we've ever had a single complaint.

Thank you Brooklands.

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Review from Kate G (Friend of Resident) published on 12 December 2022 Submitted via Postal Card
Overall Experience

My friend has been a resident for a few months. I visit her once a week. I also visit three other friends who are, unfortunately, not at Brooklands, so I have experienced other care homes. Brooklands is a very special home. The facilities, care and friendliness are exceptional. I am grateful that my friend has the privilege of being a resident at Brooklands.

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Review from S W (Daughter of Resident) published on 7 November 2022 Submitted via Website
Overall Experience

Carers are kind and compassionate and show a genuine concern about my mother's care. My only concern would be, they sometimes seem a bit stretched, as though there are not enough staff to deal with any matters that arise.

Reply from Karen Willimott, Home Manager at Brooklands Care Home
Thank you so much for your lovely words about our kind and compassionate team, I'll be sure to pass them on. Please be assured we always have the right number of team members working, this is based on our residents' dependency levels and is regularly reviewed.
Please do come and have a chat with me at any time if you would like to talk about anything at all.

With warmest wishes.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 December 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (8) & Events (0)

News
  • 28 Apr 2026

    Residents and team members at a Norwich care home have enjoyed an egg-cellent start to spring after successfully hatching a goose and a duck egg and caring for their two...

  • 05 Feb 2026

    Film-enthusiast John Zammit, 86, is continuing his passion for movies thanks to the team at his Norwich care home. Brooklands Care Home in Drayton has organised regular visits from Norwich...

  • 14 Oct 2025

    Residents and team members at a Norwich care home have been busy celebrating the harvest season by giving back to the furred and feathered friends in their community. Brooklands Care...

Upcoming Events

There are no upcoming events for Brooklands Care Home.

Awards / Recognitions (20)

  • 30 Jan 2026Recipient: Carebase
  • 08 Sep 2025Recipient: Brooklands Care Home
  • 31 Jan 2025Recipient: Carebase

Accreditations

There are no accreditations posted yet for Brooklands Care Home.

Meet the Team (5)

Julie Robinson
Julie RobinsonJob Title:Home ManagerJoined: 2025

Julie is an experienced home manager, having spent more than 15 years in the care sector. After starting her care career as a therapeutic carer, Julie managed a domiciliary care service for five years before moving into care home management.

Before joining our Brooklands team, she gained a wealth of management experience, holding the registered manager position at several local care homes in Norfolk.

Julie’s passion is nurturing our team, supporting them to succeed in their chosen roles whilst together creating a home from home for our treasured residents.

When she’s not at Brooklands, she loves to spend time with her grandchildren and family, walk Teddy, her Jack Russell puppy, go to the theatre and travel.

Speaking about Brooklands, Julie said: “It is such a privilege to be part of our Brooklands family, and I take great pride in leading our kind and dedicated team. Caring for all of the amazing individuals who live with us at Brooklands is a real honour.”

Simion Ciceu
Simion CiceuJob Title:Deputy ManagerJoined: 2024

Simion is an RGN and has worked in the care sector for 7 years.

Kolade (Kay) Odewumi
Kolade (Kay) OdewumiJob Title:Clinical LeadJoined: 2022

Kay has worked as a Clinical lead at Brooklands for over 2 years and is an experienced RGN.

Laure Van Minden
Laure Van MindenJob Title:Lifestyle LeadJoined: 2024

Laure has a wealth of experience in the Arts and brings this experience and passion to her role as Lifestyle Lead. Brooklands offers a wonderful array of activities and outings led by Laure.

Ian Connor
Ian ConnorJob Title:Head ChefJoined: 2024

Ian has a wealth of experience that he has brought to Brooklands. He runs a passionate team in the kitchen and provides a varied and exciting menu for all.

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