Care Homes Owned by Carebase

I find the care home very friendly and helpful. If you have a problem, there is always a member of staff to help you and guide you in the right direction. The home is spotlessly clean and tidy. There is a group of carers who organise trips out and various entertainers visit the home. The manager of the home comes up with ideas and the team make things happen. She treats you like a member of her family. After some falls at home, I have felt very safe living in the home.

My mother has lived in Water Mill House for over 2 years and is very happy. Staff are really aware of her changing needs and change with her new needs. She goes on great outings and enjoys the events held within the home.

Knowing my mother-in-law is receiving such high quality care gives our family great peace of mind. We are very grateful to all the staff for their dedication, professionalism and compassion.

It's still early days but the level of care and attentiveness has been very very good.

After a negative experience with a care home for my dad, I was very hesitant but I had nothing to be worried about. The love, care and support you showed my mum + the family was second to none. You cared for her like she was family even after her passing. I wish all care homes were like you.

Comment: My wife arrived at Claremont in April 2024, having transferred from a care home who were unable to provide the required level of care. It is immediately obvious that Claremont offers and delivers something special to their residents. In addition, they realise the importance of keeping the resident's family fully informed of all aspects relating to the individual's care. Medical issues receive prompt attention and the necessary action. On every visit to Claremont, you are aware of and witness the care and kindness shown by all the staff towards every resident. Family and visiting friends remark on the dedicated care so professionally provided, always with a smile. I and my family, are so fortunate to have found Claremont and so, so, relieved to know that my wife is receiving and benefiting from the exceptional care provided. We are fortunate to have the support of our immediate and extended family and friends. All at Claremont are friends and part of that extended family.

My mum continues to receive exemplary care from Karen and her team. I visit about 3 times a week and my mum has been at Claremont almost a year. I have never seen or heard anything regarding my mum or any other resident that I have thought is less than fantastic. I am writing this review from Greece having seen my mum last night who said not to worry about her as she loves Claremont and she genuinely does. She feels safe, is happy and it's spotless. If I get dementia it's where I've told my children that I want to be.

The lovely staff feel like family to us which is wonderful as dementia shrinks your circle of friends.

I would like to thank Pooja for administering first aid on my mother and preventing her from choking . I would also like to thanks Samee - Nurse for explaining this to me and also for Timothy - from the Care Staff Team for his kindness and care for my mother. I really appreciate Nandu's help looking after my mother plus Shail also. It was a pleasure to meet the above when I last visited.

my sister has been resident at watermill for nearly two years I was and still am very impressed with the care and love that the staff treat the risidents. its always consistant they go out of their way to make sure every resident is safe and cared for the activities are very good. the home is beautifully decorated and welcoming

I visit my friend 2 times a week, the last visit being 26.06.2026. As always a lovely welcome. Passing each member of staff they said hello and gave a smile. Being a very hot day was given an ice lolly and some cold fruit. Care home is always very clean and resident are treated well and all need catered for

Staff are very friendly and kind They have so many activities to occupy the residents. Food is always lovely, I feel the staff genuinely care for the residents. I feel my mum is happy which is all I can ask for.

I transferred my aunt to Alderwood from another care home. I cannot recommend the care home highly enough. All staff really do go the extra mile to ensure residents are happy and feel cared for and I have seen so many examples of this in the short time my aunt has been there. It clearly sets the benchmark for all others.

The care and kindness my father received at Water Mill House during the final months of his life was outstanding. Every member of staff are absolute super stars in my eyes. Thank you so much.

My mum has received caring care throughout her stay. All staff know mums likes and dislikes and show lots of consideration when mums having a wobbly. Just want to thank Ashbrooks for all their support through this process. P.S - she also likes the food xx

Very compassionate staffs with professional approach. Clean and well decorated interior. The staffs are always available to attend the needs of the residents and keep them engaged with activities. Manager and other care staffs are very approachable. Happy to recommend Acorn Court Redhill to friends and family.

All the staff extremely friendly and helpful. No complaints about anything.

This home was recommended by the local hospital, and it hasn't disappointed. Great care and attention to details. Fantastic activities and trips offered. Great atmosphere and team spirit - very welcoming. Hair dressing is not good.

Nikki and her lovely team are lifesavers. It's hard to find the words to say how much we appreciate the kindness and care they are giving my dad and the support to us . It was the most heartbreaking decision to have to look for care for my dad but dementia didn't give us a choice. We never thought we'd find anywhere that we would feel confident and comfortable to leave our precious dad but Heathfield court is flipping amazing. Dad looks happy settled and comfortable he's treated with respect and dignity and that is so reassuring to us as a family . My mum gets to have a life again and enjoy being with us all without the guilt. If you find yourself in this awful situation looking for help for your loved ones I cannot recommend this care home enough. Thank you Nikki you are angel

Thankyou so much Philip