The Spinney Care Home, in Chingford, is a purpose-built home offering both residential and dementia care and benefits from years of care experience and a hard-working team.
While looking to achieve high care standards, meeting the requirements set out by the Care Quality Commission, the service also offers a range of activities for residents to choose from and a satisfying food menu.
The Spinney care home features en-suite bedrooms, lounge and dining areas on each floor, manicured gardens, hair salon and a private mini-bus.
The Spinney is known for its pleasant social atmosphere, while staff also respect the privacy of residents and supports an independent lifestyle as much as possible.
Group: Carebase Ltd
Person in charge: Jacky Fitzpatrick (Manager)
Local Authority / Social Services: London Borough of Waltham Forest Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 48 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 38
Shared Rooms: 5
Rooms with ensuite WC: 42
Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on The Spinney Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for The Spinney Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for The Spinney Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.634 for The Spinney Care Home is calculated as follows: ( (169 Excellents x 5) + (52 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 238 Ratings = 4.634
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.729 Points relating to the number of positive Reviews for The Spinney Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 7 Reviews ÷ 9.6 Target = 0.729
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Spinney Care Home has a Review Score of 9.4 (9.363) from 20 Reviews
Review submitted from a Postal Card by Pam M (Daughter of Resident) on Monday 15 January 2018. Relates to December 2017.
The care my mother has had at The Spinney has been excellent.
Staff are thorough and professional whilst remaining unfailingly caring and loving.
As relatives, we are made to feel welcome and comfortable. We have been involved in all decisions and delivery of care.
Managers are "hands-on", setting an example to staff as well as monitoring the high standards.
I cannot find fault in any aspect of care at The Spinney.
How likely would you be to recommend The Spinney Care Home? Extremely Likely
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Review submitted from a Postal Card by Joy I (Relative of Resident) on Thursday 16 November 2017. Relates to October 2017.
I spent 6 days visiting my relative, she is thriving in a caring and stimulating environment. The food was good and the staff are kind.
My suggestion: the front door needs a wheelchair accessibility button to hold it open while wheelchairs and people using walking sticks pass through. This is practical and not a luxury as management suggested.
How likely would you be to recommend The Spinney Care Home? Likely
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Review submitted from a Postal Card by Karen S (Daughter of Resident) on Thursday 16 November 2017. Relates to October 2017.
My mother has been at The Spinney for over a year. The care she receives is very good, we find the staff to be very attentive and caring, there is also not a high turn over of staff, always a good sign.
The home has a very homely feel and they even have a resident cat, lovely touch. We visited a number of homes and this was by far the best on many levels. We are very happy with the care our mother receives here. I visit practically daily so I know the staff quite well.
How likely would you be to recommend The Spinney Care Home? Extremely Likely
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Review submitted from a Postal Card by Paul S (Nephew of Resident) on Thursday 16 November 2017. Relates to October 2017.
My aunt has received excellent care since December 2015. The staff are always kind and caring towards the residents.
The complex is always kept immaculately clean and the cook provides an excellent and varied menu. My aunt has put on weight and has never looked better for the last couple of years.
The staff deserve a big thank you and congratulations.
How likely would you be to recommend The Spinney Care Home? Extremely Likely
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Review submitted from a Postal Card by Nicholas E (Son of Resident) on Thursday 16 November 2017. Relates to November 2017.
Excellent care provided for my father. Good nutritious food, good medical care and entertainment events organised.
How likely would you be to recommend The Spinney Care Home? Extremely Likely
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Review submitted from a Postal Card by A D (Daughter of Resident) on Tuesday 7 November 2017. Relates to November 2017.
I visit my mother several times a week and find the carers Managers and domestic staff are very friendly and helpful.
My mother has Dementia and is very difficult to please, she tells me she is bored but I am not too sure how often she refuses any activities on offer and is asked to take part in.
How likely would you be to recommend The Spinney Care Home? Likely
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Review submitted from a Postal Card by David D (Son of Resident) on Monday 23 October 2017. Relates to October 2017.
My mother has dementia and has been at The Spinney for 9 years since she was first diagnosed. We looked at a few other care homes and decided The Spinney was the best home for her and we have had no reason to think we were wrong. My only adverse thought is that it was a shame the previous manager moved to another home as she was excellent but that is in no way is a criticism of the present management, who we find very good and professional.
How likely would you be to recommend The Spinney Care Home? Extremely Likely
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Review submitted from a Postal Card by Jeremy R (Son of Resident) on Thursday 5 January 2017. Relates to December 2016.
My mother visits The Spinney Care Home twice a week and stays for the day. This is a transitional phase during which she can become accustomed to live in the home as before too long she will require to become a resident. The staff of The Spinney Care Home have gone out of their way to make this successful. They are welcoming and kind and have helped to make the experience a resounding success. The excellent quality of food and the entertainment ensure that my mother always comes to the home feeling happy.
How likely would you be to recommend The Spinney Care Home? Extremely Likely
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Review submitted from a Postal Card by Jane M (Visitor) on Wednesday 28 December 2016. Relates to December 2016.
The Spinney is warm, welcoming and caring. The staff make a great effort to get to know the residents and care for them as individuals. They make every effort to enhance their lives with things they enjoy as well as caring for their basic needs.
How likely would you be to recommend The Spinney Care Home? Extremely Likely
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Review submitted from a Postal Card by H H (Daughter of Resident) on Wednesday 21 December 2016. Relates to December 2016.
The staff do their utmost to ensure that all the residents are comfortable and happy. Each residents idiosyncrasies are catered for in a thoughtful way. The place is clean and well looked after and there is a lovely atmosphere in general - plus there is plenty of entertainment for residents.
How likely would you be to recommend The Spinney Care Home? Extremely Likely
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Review submitted from a Postal Card by John R (Son of Resident) on Wednesday 21 December 2016. Relates to December 2016.
Quality and attentiveness of the staff are generally excellent. I have huge confidence in the professionalism of the senior staff and this reflects on the attitude and levels of care from the junior members. Staffing levels can drop at weekends which occasionally impacts on the consistency of care. Quality and cleanliness of the home is excellent. No hesitation in recommending the home to others.
How likely would you be to recommend The Spinney Care Home? Extremely Likely
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Review submitted from a Postal Card by Joy (Wife of Resident) on Monday 12 December 2016. Relates to October 2016.
My husband needed respite care whilst I had an operation. He suffers from dementia and was very agitated at being separated from me. He received good care and attention and his family visitors were given good access and consideration. We felt there was rather a lack of activities although our visits were not regular. His medical care was very well observed and we would certainly be glad to use The Spinney should we need to in the future.
How likely would you be to recommend The Spinney Care Home? Likely
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Review submitted from a Postal Card by Tina B (Daughter of Resident) on Thursday 11 February 2016. Relates to February 2016.
The care received by mum has been exceptional - the staff are extremely helpful and they treat mum with dignity, courtesy and respect.
All of us in the family are very grateful for all they are doing with mum to provide a good quality of care.
How likely would you be to recommend The Spinney Care Home? Extremely Likely
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Review submitted from a Postal Card by Maureen (Niece of Resident) on Thursday 19 November 2015. Relates to November 2015.
My aunt arrived as a client/patient in 2007. Her sister had been a resident here and always said that should she ever need to go into care, The Spinney was where she wanted to come. I have been visiting her since her admission on a regular basis and I am extremely touched to see how much the staff seem to generously care for her and look after her. I am totally reliant on The Spinney staff to support and look after her as a family would do. I am not disappointed they are wonderful!
How likely would you be to recommend The Spinney Care Home? Extremely Likely
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Review submitted from a Postal Card by Janet (Friend of Resident) on Wednesday 18 November 2015. Relates to November 2015.
All staff are very kind and supportive.
How likely would you be to recommend The Spinney Care Home? Extremely Likely
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Review submitted from a Postal Card by Glynis M (Daughter of Resident) on Friday 30 October 2015. Relates to October 2015.
My mother has been at The Spinney Care Home for over 8 years. During this time her condition has deteriorated and she is now bed bound. I find the care she receives to be first class by all the carers. The home always keep me informed if there is anything wrong with my mother. I cannot fault the place at all. Everything excellent.
How likely would you be to recommend The Spinney Care Home? Extremely Likely
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Review submitted from a Postal Card by Gary W (Son of Resident) on Thursday 29 October 2015. Relates to October 2015.
We brought mum to The Spinney approx 2 ½ years ago as she had struggled to settle in her previous home. We found that at The Spinney the managers and staff were experienced, knowledgeable, caring and flexible. We were able to add home furnishings to her room and the staff were willing to do whatever it takes to help. Mum can be erratic at times, sleeping during the day and up at night, yet the management and staff have been flexible with her mealtimes and general care. We are very happy with the care she gets.
How likely would you be to recommend The Spinney Care Home? Extremely Likely
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Review submitted from a Postal Card by Jacqueline D (Stepdaughter of Resident) on Wednesday 28 October 2015. Relates to October 2015.
All the staff and carers have been very kind, helpful and patient in helping my stepmother adapt to a new way of life. For three years she had been used to one to one care in her own home. She came to The Spinney on October 2nd. She is now beginning to settle in and enjoy having more people around.
How likely would you be to recommend The Spinney Care Home? Likely
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Review submitted from a Postal Card by Duncan R (Brother of Resident) on Tuesday 27 October 2015. Relates to October 2015.
My sister and I are extremely satisfied and grateful for, the care and attention which she receives at The Spinney. Standards and quality of care are excellent across the board. It is the greatest relief to me, as a carer, to know that her care is assured and offered in such a positive atmosphere and so professional. Relationships with the staff are personal and extremely positive and I have total confidence with the management and that my concerns would always be taken seriously. It is such a hard thing when our loved ones age or get unwell and the kind of care Spinney has offered my sister is exactly what she and I have needed and makes us both feel confident again.
How likely would you be to recommend The Spinney Care Home? Extremely Likely
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Review submitted from a Postal Card by Barry T (Son of Resident) on Friday 23 October 2015. Relates to October 2015.
Very good carers and management who look after my father in a caring professional and loving manner.
How likely would you be to recommend The Spinney Care Home? Extremely Likely
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February 2018
April 2017
November 2016
Recipient: The Spinney Care Home
Date: Saturday 26 Nov 2016
February 2016
Job Title: Home Manager
Description:
Jacky Fitzpatrick has over 25 years’ experience working in nursing, residential and dementia care, as well as acquired and traumatic brain injury. Having started her career as a carer, Jacky has worked in nursing homes focusing on rehabilitation of the elderly, as well as managed a large local day centre for older people. She had previously been in a management position at two specialist care homes, prior to joining the Spinney team in January 2017.
Jacky holds the Registered Manager award and the BTEC Diploma in Mental Health. More recently Jacky completed professional training with the Alzheimer’s Society and is accredited to train others in the field of dementia care.
There are currently no Care Home Idol entrants who have performed at The Spinney Care Home