The Spinney Care Home

21 Forest View, Chingford, London E4 7AU
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9.9 70 Reviews
  • The Spinney Care Home, London
The Spinney Care Home provides award-winning residential and residential dementia care with dignity, love and compassion.

With a focus on making life meaningful every day, residents enjoy a holistic, varied schedule of activities and events designed to promote their health and wellbeing. These include music and movement sessions, arts and crafts, as well as live performances, themed parties, animal therapy and minibus excursions to local places of interest.

The Spinney is a warm, comfortable and friendly home that offers welcoming en-suite bedrooms, spacious lounges, a bustling bistro and sunny conservatory (which is also a favourite spot for Ruby, the home's loving therapy cat). The home features a beautiful award-winning garden*, that is an oasis of calm and tranquility throughout the seasons.

And, with soothing lighting, music and aromatherapy, residents can experience multi-sensory relaxation as part of a group, or in the comfort of their own bedroom, during regular Namaste Care sessions.

Situated within walking distance of Chingford town centre, residents are also supported to maintain their connections with the local community. This includes a ‘make a wish’ initiative, granting residents’ wishes, big or small, and regular visits from Normanhurst School as part of its intergenerational engagement project.

The team is highly trained and supported to deliver the exceptional care that residents deserve, giving families the peace of mind that their loved one is receiving the highest quality care.

*In November 2023, The Spinney won the Dignity in Care award for the London region of the Great British Care Awards and its beautiful gardens have previously been awarded Winner in Trusted Care’s Top 5 Care Home Gardens in the UK (June 2022).
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lisa Wright (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (5)

Visiting

  • Residents' visitors are always welcome. There are no restrictions around visiting times/days.

Parking

  • There is limited on-site parking, however, parking is free and plentiful on Forest View.

The Spinney Care Home Reviews (70)

9.9

The Spinney Care Home has a Review Score of 9.9 (9.852) out of 10, based on 17 reviews in the last 2 years.
Over all time The Spinney Care Home has 70 reviews.

Overall Experience
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Date Published
  • 70
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Reviewer Connection to The Spinney Care Home
  • 30
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Total of 70, showing 1-20
Review from Caroline D (Daughter of Resident) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother moved to The Spinney a year and a half ago her dementia had begun to take hold of her life and her mood was always, what can only be described as 'flat as a pancake'.
She was always a shy person and we were worried how she would cope with her new life.


However, from the day she moved

in the positive vibe of The Spinney started to work it's magic!
She received the most fantastic care from her carers. She engaged with the incredible varied activities programme. My mother loves the food (ate better than she had for decades) and really benefited from her private space (her spotless and pretty en suite room), the friendly lounge (which is a well designed) and the gorgeous garden. My mother is an animal lover and Ruby the cat senses this and sits on her lap when she is in the garden.
The combination of all these things means that my mother is now a genuinely relaxed and happy person. As a family we could not ask for more, and visiting her is always a pleasure.
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Review from Janis S (Next of Kin) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Spinney care home was recommended by friend who's relative had resided there,It has fully met all of our expectations.
The staff are caring, respectful, and very professional.
The food is excellent freshly cooked on the premises.
Wide variety of entertainment on daily basis.
We would throughly
recommend the Spinney care home.
Our relative is very settled and cared for.
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Review from S B (Son of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Spinney staff provide high quality, thoughtful care which always takes the needs of individual residents into consideration. The facilities, food and activities are very good. Staff take time to engage friends and families of the residents and overall the care home has a positive, happy feel.
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Review from J M (Wife of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very beginning of my husbands stay, I have received nothing but warmth and cooperation even in those small moments when I have had cause to be concerned and I was always listened to.


The toughness of my situation has been hugely helped by the listening ears of the staff generally.


The

phone line is annoying bug I gather will be improved on. I have also made my own comments to staff regarding close watching of my husband and they have responded even during busy times.


Overall I am very pleased with all that is done to look after my dear husbsnd.

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Review from H B (Daughter of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at the Spinney Care Home for 3 years and in that time I can honestly say I do not have a bad word to say about it. The staff are caring, helpful and completely there for the resident - we visit regularly on a Saturday and the level of care at the weekend is as good as the weekday.
One particular carer knows my mother very well and also shows care and compassion to my learning difficulties sister - she goes above and beyond and I find that so special.
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Review from M M (Daughter of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Great care home. Carers are very good and management are always available to talk to if there is anything that needs to be discussed. I think the food is the only thing that lets the care home down. It's nicely cooked but portion sizes are small, not enough vegetables at all and no proper hot meal at
night. Supermarket bread thst is used for evening sandwiches is low quality. I think the nutritional value of meals are not great and it seems like it is business profit over nutrition.
Reply from Lisa Wright, Home Manager at The Spinney Care Home

Thank you for your kind words about our home and team, and for taking the time to leave a review. I was sorry to hear your concerns about the food but appreciated the chance to speak with you and explain our approach. Our menus are planned in partnership with residents to offer a variety of nutritionally balanced meals, including fresh vegetables and salads daily. While the main meal is usually served at lunchtime-based on residents' preferences-we often have a hot tea-time option too, like homemade lasagna. We also offer lighter choices such as sandwiches made with quality branded bread, antipasti, and seasonal options, especially during the warmer months. Following your feedback, we're pleased to add a wider selection of breads and rolls to our weekly menu.

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Review from S M (Daughter of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident since late 2023, and we know that she is being cared for, and the staff will always let us know if there are any issues with her health, or anything she needs.


The Spinney is a lovely home, and the atmosphere is very friendly and caring. Our Mum loves her weekly bingo session

and enjoys the visits from local school children.
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Review from S P (Daughter-in-law of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been at The Spinney since early 2021 and we have never had any reason to be unhappy with the care and support she receives. The staff are friendly and caring and are always willing to go the extra mile to ensure residents and their families are treated with kindness and respect.
The range of activities available for the residents is excellent and the garden is a joy in the spring/summer. We are so glad we found The Spinney as a place for my mother-in-law to live, close to us and where her dementia-driven needs and behaviours are understood.
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Review from J P (Son of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for over four years now and we know she is in safe hands. The staff all take her welfare seriously and are very kind in their dealings with her, the other residents and visitors. Mum is a great one for misplacing her belongings, such as glasses, necklaces and gloves/hats and
many such items have not been found, but this must be a challenge in a care home where most residents have memory issues. The activities on offer for the residents are great with plenty of variety and something for everyone. Mum's physical health has improved over the time she has been a resident, which we attribute to the care, the food, the weekly schedule of entertainment and the company. I would not have my Mum live anywhere else.
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Review from Rachel P (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of The Spinney for over 2 years. The home is well run by a team of caring and approachable, professional people who have shown that they clearly take my mum's welfare seriously and provide the best care for her. I can't recommend The Spinney highly enough.
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Review from F C (Sister of Resident) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't have hoped for a better home for my sister than The Spinney. Not only are all the staff open and caring but they go the extra mile to tailor care for her needs. The management fosters a happy atmosphere for residents and staff and values everyone. The kitchen staff and maintenance team are
also amazing. Truly an outstanding care home.
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Review from K B (Son of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the Spinney a very good home, with a very professional team not just looking after the residents, but really caring for them and their well being. The home provides a complete variety of activities that are well received by the residents.
Well done.
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Review from Jonathan D (Son of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The location is peaceful & quiet being opposite a golf course & a forest with only very limited neighbour traffic. The building is modern well maintained & spotlessly clean. The staff are delightful, friendly & professional. No temporary staff. The activities are first-class & imaginative. Also, several
interesting varied excursions are made each week out of the home to maintain interest & avoid “cabin fever”. Food is tasty healthy & varied. A very positive & happy ambience radiates from the Spinney. Thank you from a grateful son.
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Review from Karen G (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since June 2023 and the staff are constantly working to ensure that the residents have everything they need to make their life in The Spinney Care Home a real home. The activities each week are varied and when there is any "special" date (birthdays, bank holidays etc.)
the building and public areas are decorated appropriately, with activities and parties to match; friends and family are actively encouraged to come and join in. My mother particularly enjoyed the Christmas party; a glass of "bubbles" and the singer that was booked was superb, mixing songs from residents' youth with some more popular songs from the 60s, 70s and 80s. The afternoon tea laid on by the chef was properly celebratory - poached salmon and homemade sausage rolls were outstanding. On Christmas Eve, all the residents received a present from Santa and many of the staff gave personal cards out too. This is the most relaxed I have seen Mum for a long time.
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Review from J R (Goddaughter of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My godmother was reluctant to leave her lifelong home but has been very happy at The Spinney. She has been well cared for by staff, made friends with other residents and enjoyed the activities and visits. She especially loves the garden and being able to watch the wildlife from her window. It's lovely
that there is a hair salon onsite and the weekly GP visits are very reassuring.
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Review from Elizabeth W (Daughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every thing about The Spinney is wonderful. They have had such a lovely December. Christmas Carols, making decorations, a choir of school children and even real reindeers coming to visit. All the staff seem happy to be working there. My mum seems ten years younger since she has been living there.
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Review from Elizabeth K (Daughter of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nothing is too much trouble from the staff and carers at The Spinney. As soon as you walk in and sign in there's always a warm welcome in the foyer and staff are aware where your relative is in the home. They provide activities, entertainers and outings on their daily routine. They go out of their way
to to fulfil resident special requests whether it's an outing or doing something in the home.
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Review from Jackie G (Niece of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is eating, drinking and walking so much better. She has a bath and is encouraged to join in activities and make friends.
She has been taken out on visits and is enjoying her life here.
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Review from Mark R (Son of Resident) published on 25 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our review doesn’t just cover August 2023, it starts from May 2023, and is going on to this date.
From being put in a situation regarding my health, where that caring for Mum now is too much of a struggle and being strongly recommended The Spinney by my cousin whose mother-in-law was in here for I
think about 5 and a half to nearly 6 years or thereabouts but sadly who has recently passed away, she suggested we go and have a look, we were always apprehensive thinking about this type of environment, but I must say from our first initial visit, and Mum actually becoming a resident I have found the staff always helpful friendly, on hand, and are a pleasure to deal with,
and although Mum is quite a private person and tends to like to be on her own a lot of the time I would like to say she is being made welcome and encouraged to join in but not in a forceful way.
Many thanks to The Spinney and the team.
Regards and best wishes.
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Review from Cathy B (Daughter-in-law of Resident) published on 24 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have only ever seen respect and kindness shown in this wonderful home for my mother-in-law led by a management team who I and our extended family have absolute faith in.
It gives us such comfort to know that she really does have the best care possible.
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Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for The Spinney Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.852 for The Spinney Care Home is calculated as follows: ( (175 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 203 Ratings = 4.852
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Spinney Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (1)

Lisa

Lisa Wright

Job Title: Home Manager Joined: 2024

Over 13 years ago, Lisa was interviewed on a Radio 4 programme, designed to show people the potential of being able to build a rewarding career in the care sector.


Shortly after, she joined a care home as a carer and never looked back.


Since then, Lisa has gained a wealth of experience in care homes, whilst also spending time in a nursing care home setting building valuable skills and knowledge. However, her passion has always been for residential care and supporting people to build and retain as much independence as possible.


In 2018 she joined our Spinney family as a senior carer before being promoted to our deputy manager in 2021.


Mum to Kayleigh, and Nan to granddaughter Ella, Lisa is married to her husband David and together they enjoy frequent walks in the Essex countryside, and city breaks exploring different cultures and cuisines. She also loves fresh flowers and enjoys brightening her home with her creative arrangements.


Speaking about The Spinney Lisa said: “The Spinney is my second home and I love spending time with our amazing residents, their loved ones and our dedicated team. There is nothing more fulfilling to me than knowing we are making a positive difference to the lives of each person we support and care for and I’ll be forever grateful I was introduced to the care sector all of those years ago – managing our home is truly an honour.”

Frequently Asked Questions about The Spinney Care Home

What types of Care is The Spinney Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Spinney Care Home have?

There are 38 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at The Spinney Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Spinney Care Home to the centre of London?

11.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Spinney Care Home to verify any information. View our terms and conditions. The Spinney Care Home has an Enhanced Service - more info.