The Spinney Care Home

21 Forest View, Chingford, London E4 7AU
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9.9 70 Reviews
  • The Spinney Care Home, London
The Spinney Care Home provides award-winning residential and residential dementia care with dignity, love and compassion.

With a focus on making life meaningful every day, residents enjoy a holistic, varied schedule of activities and events designed to promote their health and wellbeing. These include music and movement sessions, arts and crafts, as well as live performances, themed parties, animal therapy and minibus excursions to local places of interest.

The Spinney is a warm, comfortable and friendly home that offers welcoming en-suite bedrooms, spacious lounges, a bustling bistro and sunny conservatory (which is also a favourite spot for Ruby, the home's loving therapy cat). The home features a beautiful award-winning garden*, that is an oasis of calm and tranquility throughout the seasons.

And, with soothing lighting, music and aromatherapy, residents can experience multi-sensory relaxation as part of a group, or in the comfort of their own bedroom, during regular Namaste Care sessions.

Situated within walking distance of Chingford town centre, residents are also supported to maintain their connections with the local community. This includes a ‘make a wish’ initiative, granting residents’ wishes, big or small, and regular visits from Normanhurst School as part of its intergenerational engagement project.

The team is highly trained and supported to deliver the exceptional care that residents deserve, giving families the peace of mind that their loved one is receiving the highest quality care.

*In November 2023, The Spinney won the Dignity in Care award for the London region of the Great British Care Awards and its beautiful gardens have previously been awarded Winner in Trusted Care’s Top 5 Care Home Gardens in the UK (June 2022).
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lisa Wright (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (5)

Visiting

  • Residents' visitors are always welcome. There are no restrictions around visiting times/days.

Parking

  • There is limited on-site parking, however, parking is free and plentiful on Forest View.

The Spinney Care Home Reviews (70)

9.9

The Spinney Care Home has a Review Score of 9.9 (9.852) out of 10, based on 17 reviews in the last 2 years.
Over all time The Spinney Care Home has 70 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Spinney Care Home
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Review from Carol R (Daughter of Resident) published on 24 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother looks healthier now she is in The Spinney Care Home and loves all the staff. She also feels cared for and has more social life and activities than she had before, including days out. She loves the ground floor layout and the garden. There are lots of little details in the home that make it
a nice place to live. The staff seem to be genuinely nice and kind and patient even when bombarded by lots of people with dementia at once. My mum does complain sometimes but these complaints are about things that would happen with anyone with dementia such as the loss of freedom and the false belief that she is perfectly capable of washing her clothes and does not need someone doing it for her. But she does not want to live anywhere else and feels safe at the Spinney.
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Review from Barbara M (Daughter of Resident) published on 2 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the time my mum moved into The Spinney, we have been so happy with her care. It is a huge weight off of our shoulders, knowing how well she has been looked after and loved.
Her needs are always met with dignity and careful consideration and as her journey with dementia has progressed, we couldn't
ask for anything more than the individual care and understanding of the staff. We will be forever grateful.
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Review from Liz F (Daughter of Resident) published on 1 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always found the staff to be kind, thoughtful and caring towards our mum. Her room is warm and clean and she seems happy with the food.
We get a weekly notice on activities and Mum occasionally goes to these I understand.
Having her hair done makes Mum feel good, so it is great she can have
this done occasionally.
The only frustration we have had has been with the finance department when we were told we had not paid for a period of time when we had done so, it turned out that they sent the email to the wrong person! This was nothing to do with the every day running of The Spinney and the care that Mum receives, however.
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Review from H B (Daughter-in-law of Resident) published on 28 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law became very poorly. The Spinney Care Home reacted very quickly and we were informed just as quickly.
She has since returned from the hospital and the care she is getting is above and beyond.
Thank you to all the staff at The Spinney.
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Review from P H (Great-Nephew of Resident) published on 24 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic home for my Great Aunt who has complete mental capabilities but needs the extra physical assistance. The home really focuses on the individual residents needs including, everything from physical to social needs the variety of activities and food menus is very extensive and varied. My aunt
wanted to go into a home but was nervous initially understandably, within days she had completely settled in and very happy and this was due to the care home fully addressing any concerns my Great Aunt had. I visit the home regularly and am always welcomed and my Aunt is always very happy. Would thoroughly recommend this home. We looked at others homes locally who were also good. We agreed on The Spinney Care Home and are very happy with the decision and overall my Great Aunt is extremely happy there.
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Review from Maureen S (Wife of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful place to live, always treated with kindness, understanding and respect. Staff always go the extra mile to make things ok for residents. Cannot find anything to complain about. The manager is always on hand and willing to discuss any questions. The entertainment programme is unbelievable and
varied, something for everyone.
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Review from R T (Daughter of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't be happier with Mum's care. When she was unwell and had a fall, the communication between The Spinney Care Home, the GP and the paramedics was very good and I felt fully informed and reassured that Mum was in the best hands. The ambulance staff told me they were very impressed with how caring
and calm the environment was. Their exact words were, 'All care homes are not like this'.
Visits are a real pleasure and the staff are very kind. Mum has particularly enjoyed the animal visits and musical entertainment and is a huge fan of the resident cat, Ruby.
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Review from Nicole S (Daughter of Resident) published on 21 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Spinney has been a godsend for my family. We know that our dad is cared for to a high standard. From the moment we walked in, we knew it was the place for him. Every member of staff and resident said hello and made us very welcome. They continue to care for him as if he was one of the family. Nothing
is too much trouble. Would have no hesitation in recommending The Spinney as a care home.
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Review from Rossana H (Daughter of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother could not be better looked after - she now needs a lot of care as she is often in bed, but I can see that her needs are anticipated and her programme of care is thoughtful and structured. The carers are cheery and affectionate with her and I can see that she trusts them and is as responsive
as her condition allows. Communication with me is good and any concerns I have are dealt with.
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Review from Margaret R (Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are kind, caring and wonderfully patient.
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Review from R D (Daughter of Resident) published on 16 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn't praise the staff at The Spinney Care Home high enough for the level of real care they give to mum. They are always cheerful and will do anything for her. We are truly grateful we found The Spinney for our mum.
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Review from S T (Daughter of Resident) published on 16 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall experience is of caring staff and management, with a happy family atmosphere at all times. I would always recommend the Spinney Care Home if you're looking for residential care for a loved one, knowing they would be in safe hands.
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Review from D S (Son of Resident) published on 16 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Some of the staff are really good, some not so, but my mother is happy and that is all we can ask for. The facilities are nice and the entertainment is good, if only she would engage more, she would have a lovely time.
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Review from C E (Son of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so happy that the staff at The Spinney care. My Mum has been there for nearly a year and she’s wonderfully looked after. Good food, lovely room and staff that go above and beyond, making friends and really caring. Management is great too, with excellent communication via email and phone. Liaison
between us and the Doctors is very good and facilitates any tests that are needed. During Covid, they have maintained a tight ship and kept limited visiting well controlled.
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Review from P F (Son of Resident) published on 14 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly to residents, good level of care and did a great job during covid. Dad is very happy there and I feel confident he will be looked after. The staff work very hard and seem happy in their work.
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Review from Graham P (Son-in-law of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law moved into The Spinney Care Home in April 2022 and has received excellent care from all the staff. Every effort has been made by the staff to make her feel at home and she has settled in very quickly.
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Review from S B (Daughter of Resident) published on 1 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at The Spinney Care Home are very friendly and caring and have done their best to help my mother settle in the home. Nothing seems to be too much trouble, communication is great, there is a lovely atmosphere in the home, great to see all their activities on Facebook.
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Review from N W (Friend of Resident) published on 1 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I visit my friend regularly. I find the staff very welcoming and professional no matter how busy they are. I know it has been difficult for them during the Covid status but they managed to remain calm and informative. My friend appears to have settled there and enjoys the exercise class.
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Review from J R (Daughter of Resident) published on 21 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the care home my mother is in. Good activities, helpful staff, great food, good residents and not very far for me and the rest of her family can come and visit her, she is very happy since being there.
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Review from Susan M (Daughter of Resident) published on 13 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely place to live. My mum is very happy at The Spinney. She enjoys her food, which is a surprise because she has always been so picky! All the staff are very kind and patient. It is easy to communicate with The Spinney as phone calls and emails get quick responses. She has now been at The
Spinney for seven months and I cannot think of even the slightest moan or complaint. I love the way that I get occasional emails telling a little story about her day and the regular postings on Facebook let me know what is going on. Visiting has been tricky of course, but it is made as easy as the rules will allow, during the pandemic.
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Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for The Spinney Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.852 for The Spinney Care Home is calculated as follows: ( (175 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 203 Ratings = 4.852
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Spinney Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (1)

Lisa

Lisa Wright

Job Title: Home Manager Joined: 2024

Over 13 years ago, Lisa was interviewed on a Radio 4 programme, designed to show people the potential of being able to build a rewarding career in the care sector.


Shortly after, she joined a care home as a carer and never looked back.


Since then, Lisa has gained a wealth of experience in care homes, whilst also spending time in a nursing care home setting building valuable skills and knowledge. However, her passion has always been for residential care and supporting people to build and retain as much independence as possible.


In 2018 she joined our Spinney family as a senior carer before being promoted to our deputy manager in 2021.


Mum to Kayleigh, and Nan to granddaughter Ella, Lisa is married to her husband David and together they enjoy frequent walks in the Essex countryside, and city breaks exploring different cultures and cuisines. She also loves fresh flowers and enjoys brightening her home with her creative arrangements.


Speaking about The Spinney Lisa said: “The Spinney is my second home and I love spending time with our amazing residents, their loved ones and our dedicated team. There is nothing more fulfilling to me than knowing we are making a positive difference to the lives of each person we support and care for and I’ll be forever grateful I was introduced to the care sector all of those years ago – managing our home is truly an honour.”

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