The Spinney Care Home

21 Forest View, Chingford, London E4 7AU
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9.9 70 Reviews
  • The Spinney Care Home, London
The Spinney Care Home provides award-winning residential and residential dementia care with dignity, love and compassion.

With a focus on making life meaningful every day, residents enjoy a holistic, varied schedule of activities and events designed to promote their health and wellbeing. These include music and movement sessions, arts and crafts, as well as live performances, themed parties, animal therapy and minibus excursions to local places of interest.

The Spinney is a warm, comfortable and friendly home that offers welcoming en-suite bedrooms, spacious lounges, a bustling bistro and sunny conservatory (which is also a favourite spot for Ruby, the home's loving therapy cat). The home features a beautiful award-winning garden*, that is an oasis of calm and tranquility throughout the seasons.

And, with soothing lighting, music and aromatherapy, residents can experience multi-sensory relaxation as part of a group, or in the comfort of their own bedroom, during regular Namaste Care sessions.

Situated within walking distance of Chingford town centre, residents are also supported to maintain their connections with the local community. This includes a ‘make a wish’ initiative, granting residents’ wishes, big or small, and regular visits from Normanhurst School as part of its intergenerational engagement project.

The team is highly trained and supported to deliver the exceptional care that residents deserve, giving families the peace of mind that their loved one is receiving the highest quality care.

*In November 2023, The Spinney won the Dignity in Care award for the London region of the Great British Care Awards and its beautiful gardens have previously been awarded Winner in Trusted Care’s Top 5 Care Home Gardens in the UK (June 2022).
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lisa Wright (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (5)

Visiting

  • Residents' visitors are always welcome. There are no restrictions around visiting times/days.

Parking

  • There is limited on-site parking, however, parking is free and plentiful on Forest View.

The Spinney Care Home Reviews (70)

9.9

The Spinney Care Home has a Review Score of 9.9 (9.852) out of 10, based on 17 reviews in the last 2 years.
Over all time The Spinney Care Home has 70 reviews.

Overall Experience
  • 60
  • 9
  • 1
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Date Published
  • 70
  • 8
  • 12
  • 17
  • 53
Reviewer Connection to The Spinney Care Home
  • 30
  • 17
  • 3
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  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 70, showing 61-70
Review from Jeremy R (Son of Resident) published on 19 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother visits The Spinney Care Home twice a week and stays for the day. This is a transitional phase during which she can become accustomed to live in the home as before too long she will require to become a resident. The staff of The Spinney Care Home have gone out of their way to make this successful.
They are welcoming and kind and have helped to make the experience a resounding success. The excellent quality of food and the entertainment ensure that my mother always comes to the home feeling happy.
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Review from H H (Daughter of Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff do their utmost to ensure that all the residents are comfortable and happy. Each residents idiosyncrasies are catered for in a thoughtful way. The place is clean and well looked after and there is a lovely atmosphere in general - plus there is plenty of entertainment for residents.
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Review from John R (Son of Resident) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Quality and attentiveness of the staff are generally excellent. I have huge confidence in the professionalism of the senior staff and this reflects on the attitude and levels of care from the junior members. Staffing levels can drop at weekends which occasionally impacts on the consistency of care.
Quality and cleanliness of the home is excellent. No hesitation in recommending the home to others.
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Review from Joy (Wife of Resident) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband needed respite care whilst I had an operation. He suffers from dementia and was very agitated at being separated from me. He received good care and attention and his family visitors were given good access and consideration. We felt there was rather a lack of activities although our visits
were not regular. His medical care was very well observed and we would certainly be glad to use The Spinney should we need to in the future.
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Review from Tina B (Daughter of Resident) published on 25 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care received by mum has been exceptional - the staff are extremely helpful and they treat mum with dignity, courtesy and respect.
All of us in the family are very grateful for all they are doing with mum to provide a good quality of care.
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Review from Maureen (Niece of Resident) published on 3 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt arrived as a client/patient in 2007. Her sister had been a resident here and always said that should she ever need to go into care, The Spinney was where she wanted to come. I have been visiting her since her admission on a regular basis and I am extremely touched to see how much the staff seem
to generously care for her and look after her. I am totally reliant on The Spinney staff to support and look after her as a family would do. I am not disappointed they are wonderful!
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Review from Janet (Friend of Resident) published on 2 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very kind and supportive.
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Review from Glynis M (Daughter of Resident) published on 13 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at The Spinney Care Home for over 8 years. During this time her condition has deteriorated and she is now bed bound. I find the care she receives to be first class by all the carers. The home always keep me informed if there is anything wrong with my mother. I cannot fault the place
at all. Everything excellent.
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Review from Gary W (Son of Resident) published on 12 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We brought mum to The Spinney approx 2 ½ years ago as she had struggled to settle in her previous home. We found that at The Spinney the managers and staff were experienced, knowledgeable, caring and flexible. We were able to add home furnishings to her room and the staff were willing to do whatever
it takes to help. Mum can be erratic at times, sleeping during the day and up at night, yet the management and staff have been flexible with her mealtimes and general care. We are very happy with the care she gets.
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Review from Barry T (Son of Resident) published on 6 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good carers and management who look after my father in a caring professional and loving manner.
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Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for The Spinney Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.852 for The Spinney Care Home is calculated as follows: ( (175 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 203 Ratings = 4.852
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Spinney Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (1)

Lisa

Lisa Wright

Job Title: Home Manager Joined: 2024

Over 13 years ago, Lisa was interviewed on a Radio 4 programme, designed to show people the potential of being able to build a rewarding career in the care sector.


Shortly after, she joined a care home as a carer and never looked back.


Since then, Lisa has gained a wealth of experience in care homes, whilst also spending time in a nursing care home setting building valuable skills and knowledge. However, her passion has always been for residential care and supporting people to build and retain as much independence as possible.


In 2018 she joined our Spinney family as a senior carer before being promoted to our deputy manager in 2021.


Mum to Kayleigh, and Nan to granddaughter Ella, Lisa is married to her husband David and together they enjoy frequent walks in the Essex countryside, and city breaks exploring different cultures and cuisines. She also loves fresh flowers and enjoys brightening her home with her creative arrangements.


Speaking about The Spinney Lisa said: “The Spinney is my second home and I love spending time with our amazing residents, their loved ones and our dedicated team. There is nothing more fulfilling to me than knowing we are making a positive difference to the lives of each person we support and care for and I’ll be forever grateful I was introduced to the care sector all of those years ago – managing our home is truly an honour.”

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