Heathfield Court Care Home

147 Colyers Lane, Northumberland Heath, Erith DA8 3PB

Heathfield Court opened in April 2017 in Northumberland Heath.

The care home provides high quality residential, nursing and dementia care that is concentrated on improving residents' wellbeing and overall quality of life.

Residents at Heathfield Court benefit from exceptional care that is highly personalised to an individual’s needs.

The setting (situated in beautiful gardens) holds registration for all three levels of care – residential, nursing and dementia care. This means residents should never find themselves in a situation where we are unable to care for them should their needs change – peace of mind for everyone.

The care home invests in its team and ensures staff give the high standards of care that residents and their families should expect. The team receives the right training, professional development and support to be the best they can be.

Group: Carebase Ltd

Person in charge: Janet Collings (Manager)

Local Authority / Social Services: London Borough of Bexley Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Alzheimer's • Cancer Care

Admission Information: Ages 65+.

Single Rooms: 66

Rooms with ensuite WC: 66

Facilities & Services: Palliative Care • Respite Care • Convalescent Care

Latest Care Quality Commission* Report on Heathfield Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Heathfield Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Heathfield Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.942 for Heathfield Court Care Home is calculated as follows: ( (113 Excellents x 5) + (7 Goods x 4) ) ÷ 120 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.758 Points relating to the number of positive Reviews for Heathfield Court Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 10 Reviews ÷ 13.2 Target = 0.758

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Heathfield Court Care Home has a Review Score of 9.7 (9.700) from 10 Reviews


Average Ratings

  • Excellent
    10
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heathfield Court Care Home?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heathfield Court Care Home

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

First class establishment. Well managed, clean and friendly. More than anything, the staff are fantastic. The care they gave my relative was exceptional, not once did I worry about her security and care. I would highly recommend Heathfield Court, they go beyond any expectations and leave you confident that the care provided will be second to none.

How likely would you be to recommend Heathfield Court Care Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

A first class home, professional in every respect. An example of what a modern care home should be.

How likely would you be to recommend Heathfield Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Lovely new home, open about 1 year, a vast improvement on the last one. Great staff, great surrounds, a real pleasure for both my mother and visitors. Cannot fault this home at all. Staff go above and beyond.

How likely would you be to recommend Heathfield Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent all round care home in every way.

How likely would you be to recommend Heathfield Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

We moved my mother here from another local home. The difference could not be greater in every way. She is happy here and we are happy to visit and leave knowing she is being well looked after.

How likely would you be to recommend Heathfield Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

The manager and her deputy run the care home with attention, not just to the residents but to their environment too. They also pay attention to the relatives and the small details that make for a very 'tight ship'.
The home is very well run, everybody - nursing, cleaning, maintenance, kitchen, carers, laundry, bistro and entertainment staff all know the residents and make it their job to find out about the residents who treat them with respect.
We are always made to feel most welcome with nothing is too much trouble for the staff. It's the place I would want to go to!!!

How likely would you be to recommend Heathfield Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

This is a new home but in a relatively short time, it has developed an exceptional standard of care. The staff are caring and committed and led by an amazing management team.
Involvement and engagement are at the forefront of what they do.

How likely would you be to recommend Heathfield Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I feel fortunate to have secured a place for our mum in Heathfield Court. The standard of care, the environment, activities, housekeeping and food are all excellent.

From the home manager and deputy, nurses, carers and the "wider team" all treat our mum and other residents with great care and respect. You have the sense that they genuinely care, not just caring for, but caring about our mum (and others).

How likely would you be to recommend Heathfield Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Warm welcome, staff always willing to chat and keep relatives informed. Good activities and lovely accommodation.

How likely would you be to recommend Heathfield Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I think the care home is very nice and has lovely people here.
My nan is very happy here and the carers are lovely.
The place is clean and friendly, lively and great company.
I love visiting my family and the company is exceptional.

How likely would you be to recommend Heathfield Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Submit a Review for Heathfield Court Care Home

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Mid-size Care Home Groups 2018

Recipient: Carebase Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Mid-size Care Home Groups 2017

Recipient: Carebase Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

Janet

Janet Collings

Job Title: Home Manager

Joined: 2017

Description:

Janet Collings, the Home Manager at Heathfield Court Care Home is a Registered Nurse and has worked in healthcare settings for over 36 years.

For over 13 years Janet has specialised in care for the elderly working as Manager in a variety of homes, which has given her a real vision of how excellent a care home should be.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Heathfield Court Care Home