Heathfield Court Care Home

147 Colyers Lane, Northumberland Heath, Erith DA8 3PB
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9.9 122 Reviews
  • Heathfield Court Care Home, Erith
Heathfield Court is an award-winning care home that provides compassionate residential, nursing and dementia care.

The experienced team focuses on gaining a deep understanding of each of their treasured residents, alongside their medical and physical needs. They also seek to establish meaningful relationships with residents’ loved ones, involving them in life at the home.

There is a varied schedule of person-centred activities to suit all interests and abilities; from art afternoons and fun group exercise to gardening club.

Residents are supported to maintain links with the local community, building friendships with school children and visiting performers, as well as enjoying regular minibus excursions to historical sites, museums, tea rooms, and nature reserves. The home also runs a ‘make a wish’ initiative, granting residents’ wishes, big and small.

Set over three floors, the elegant and welcoming home features beautiful en-suite bedrooms, relaxing lounges and a bustling bistro. There is an on-site library, cinema, spa and hair salon, all surrounded by tranquil landscaped gardens and a sunny roof terrace. The home also offers the latest in dementia aid technology from Tovertafel digital games table to sensory spa bathrooms.

Heathfield Court is home to affectionate rescue dogs, Trixie and Lulu. Residents enjoy petting and grooming the lovable duo, as well as taking them for walks in the garden and surrounding countryside.

In September 2023, Heathfield Court was voted among the Top 20 care homes in London by carehome.co.uk, for the second-time. It was also a Regional Finalist for the Putting People First Award in the Great British Care Awards 2023.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Nikki Martin (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Resident's visitors are always welcome. There are no restrictions as to visiting hours/days.

Parking

  • Free on-site parking is available.

Heathfield Court Care Home Reviews (122)

9.9

Heathfield Court Care Home has a Review Score of 9.9 (9.901) out of 10, based on 52 reviews in the last 2 years.
Over all time Heathfield Court Care Home has 122 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Heathfield Court Care Home
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Total of 122, showing 1-20
Review from Robert H (Son of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's first month in Heathfields.
The staff have been kind and understanding, getting mum to understand her new environment.
All staff are approachable if a question or issue arises, and respond positively.
There is always a good atmosphere when I visit, staff and residence are always positive and
friendly, apart from one of the (two) little dogs who live on site, who hates me and yaps at me until I pass by! I'm sure she is protecting the residence. Despite this, comes to visit my mum in her room on a regular basis witch my mum loves. Plenty of activities are provided, which family's are encouraged to join in, everybody is welcome.
We get a regular news letter. This highlights birthday parties, special events (BBQ etc) and when outside entertainers visit, to which all family members, carers etc are warmly invited. The manager runs a tight ship. She will regularly check in with you to ensure everything is satisfactory, but is also great fun! Very happy for mum to be here.
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Review from C C (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heathfield Court is exceptional. Having experienced various care homes and being able to compare - Heathfield stands head and shoulders above the rest. My father began staying for week respite stays and became a full time resident, March 25. Having already experienced the home for respite, as a family
we wouldn't have seen him placed anywhere else. I can't praise the home highly enough. The staff all the way from Manager, to, receptionists, carers, nurses and house keeping are amazing - friendly, welcoming and professional. Rather than a care home they have created a home from home environment appreciated by residents and their families alike. The staff take time to know the residents and their families as individuals - it feels like an extended family and it goes such a long way to making the care journey that bit easier. The daily care is impeccable, and the effort to keep the residents stimulated with various activities/trips is commendable. Would without hesitation recommend.
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Review from Gordon Mark W (Son of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and team at Heathfield never fail to surprise; they are the gift that keeps giving, always going above and beyond all expectations to ensure Mum is protected and given the very best care possible.
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Review from Susan R (Daughter of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted to have chosen Heathfield Court Care Home for my Father. It had been highly recommended to me by a friend as her Mother was a resident there. We have not been disappointed! It is the perfect place to live and receive care when living at home or alone is no longer an option. Every aspect
of care is given with kindness and consideration towards the user/resident. Heathfield is a wonderful community which has taken away the isolation and loneliness that appears in illness and advancing years by their in house activities and entertainment - there is something to do or see every day and it is lovely to see the friendships
Growing stronger day by day. My father is very happy there and I have no concerns over his care. I highly recommend Heathfield Court 10/10
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Review from C V (Daughter of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heathfield Court is an outstanding care home.
Excellent compassionate care provided. Everyone treated with respect, sensitivity and empathy by well trained and directed staff who are so friendly and welcoming.
The manager is an exceptional leader, consistently demonstrating strong leadership skills
and a passion for providing the best possible care. There is always something fun going on at Heathfield. It is so comforting to have peace of mind knowing your loved one is being looked after and safe.
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Review from Catherine B (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heathfield Court is exceptional. I can't recommend it highly enough.
The ethos of the place is clear from the moment you arrive and witness the smiles on the residents' faces.
Nothing is put on for show here. Day or night, you'll see the same friendly welcome and professionalism on display.
The entire
team follows the Manager's lead with a nothing-is too-much-trouble attitude. They treat every resident with dignity and get to know them and their families well. It's definitely not "one size fits all", with things tailored to each resident.
I now enjoy visiting as a daughter rather than a care-giver. I am kept informed and can relax, confident that all my Dad's needs are being met. Beyond that, it's somewhere he's encouraged to enjoy life with stimulating activities every day.
If you are agonising over the heartbreaking decision of needing to move a loved one into residential care then choose here. They'll put a protective arm around your loved one and a comforting arm around you too.
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Review from D W (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have made mum feel welcome.


I have peace of mind that mum is being looked after 24-7 and is safe.


All the staff at Heathfield are friendly and welcoming.


The home is always kept clean both in the rooms and common areas.


The food/drink is varied and plentiful. I'm always offered

some when visiting mum which is a nice gesture.
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Review from L L (Son of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thought that my mother's previous care home was good, but after my mother came to Heathfield Court, they were below standard by comparison. The staff at Heathfield Court are outstanding, and the care and consideration given is of the highest standard. The cleanliness of the home is first class. Every
member of staff seems to work upon the residence as if they were part of their own family. I cannot recommend Heathfield Court highly enough. I am more than happy with the care and attention my mother is receiving.
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Review from A M (Daughter of Resident) published on 11 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The facilities, but above all, the care is excellent (this is what is really important). The home has a warm, welcoming atmosphere and the staff adapt their approach to the needs of the individual resident. The home is one which feels safe and you know your family member will be well cared for with
their individual likes and dislikes taken into account.
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Review from Angela W (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved to Heathfield Court Care Home at the end of August 2024 and it was the best decision I made for him. My dad settled in straight away and has been very happy ever since. The rooms are spacious with ensuites, the meals served are perfect. The staff are compassionate, the garden area is beautiful
and there are lots of activities each week to keep all residents content.
Not only have they made my dad feel welcome, but every member of staff including the manager make me and my own little family feel as though we are part of the Heathfield family. There have been numerous events held since August with amazing entertainment. The support received personally on my dad's arrival will always stay with me. The whole team are so understanding and nothing is a problem.
I would compare Heathfield Court to a luxury hotel and have said on multiple occasions that I would happily move in. If you are looking for a care home for your loved one, this is definitely the one to choose!
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Review from Silvie S (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Heathfield Court Care Home this May for 2 years. It's a warm loving and friendly home. Home from home for our mother.
All staff are attentive to her needs and professional. Nothing is too much trouble. Accommodation is cosy and ample for my mother's needs.
Food is fresh and
plentiful throughout the day. My mother is treated with dignity and love.
There are activities planned for each day to keep residents engaged.
Mum always looks well cared for and happy.
Care home price is as expected for private care.
Home manager is an amazing lady and can't say enough about her and her steam of angels that care for our loved ones.
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Review from Sue P (Daughter-in-law of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care received by my mother-in-law and sister (who also resides at Heathfield Court Care Home) is excellent. The staff are kind and helpful and if you have any concerns these will be dealt with quickly. Because my sister was receiving such good care my Mother-in-Law chose Heathfield Care Home to
move in to.
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Review from Marilyn H (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Heathfield Court Care Home for 2 years now and has never been unhappy or asked if she could go home. The staff are all so hard working under conditions at times that can be very difficult, all of which they do with patience and with a smile. Mum's room is always clean and tidy and the
girls take such good care in keeping it that way. The staff always make a fuss of mum and she loves that. She always enjoys joining in with the activities and there is always something going on to keep them stimulated which is great. The trips that they are taken on are always enjoyed and the entertainment is something they all love and it is so nice to see them all singing and dancing.
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Review from S K (Relative of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heathfield Court Care Home provides a caring and friendly environment.
The carers respect the way the residents wish to live within the home.
The facilities are very good and there is a mini bus for trips.
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Review from Sara S (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into Heathfield Court Care Home in November 2024, and he has been happy and settled ever since. He lives on the dementia floor, where the staff genuinely understand the symptoms of dementia and the specific needs of the residents. I always feel included and well-informed about his care,
with regular updates from the staff.
Heathfield has a warm, homely atmosphere, with plenty of small lounges where I can sit with my dad, making it feel like we're at home. We were also able to spend Christmas Day with him, which was such a lovely experience. It meant my dad didn't have to leave his familiar environment and travel to ours, helping him stay calm and settled.
Heathfield is very family focused, and this is clearly evident during their social events, which are always packed with residents and their families. I usually have lunch with my dad once or twice a week, and the management team is always welcoming and supportive.
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Review from Val R (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident since May 2023. Thanks to the alert professionalism of all of the staff mum is safe, well looked after, healthy and content. The in-house hairdressers are gentle, caring with cutting and curling Mum's hair. The variety of entertainment and weekly programs are very stimulating
for residents and heartfelt for families. Immaculate housekeeping and deliciously planned culinary menus. I feel comfortable visiting mum and have enjoyed seeing the love and friendships mum has in her new life. I acknowledge mums decline and realise mum no longer knows or recognises me as her daughter, but it's ok as I now accept and realise the staff are now mums family and the residents are mums companions. Finally the in house training I attended has helped me considerably.
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Review from Jayne S (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is so happy at Heathfield Court Came Home. She loves the staff and has so many friends amongst the residents. She enjoys getting involved in activities. Cannot thank the manager and the team enough for everything they do.
They really go the extra mile and mum was given her wish to attend her grandson's
Christmas wedding when a member of staff brought and accompanied her. A dream come true.
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Review from Paul D (Son of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think mum and dad are in the right place at Heathfield Court Care Home, and receive a good level of care and support from the staff. I feel their needs are met well and that they are happy at the home. We made a good choice placing them in your care.
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Review from F B (Daughter of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved to Heathfield in April 2024. She has been very content since living there and seems happy and appropriately fulfilled. There are enough activities and interactions to keep her stimulated. She always looks clean, appropriately dressed and nicely styled hair. The staff all seem friendly and
caring. The environment is clean and well maintained. The garden and patio areas are excellent and big enough size to accommodate all residents and their visitors.
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Review from Janet L (Daughter of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone is very pleasant and helpful considering the issues I have. Nothing is too much trouble. It was lovely to be offered a meal so that we could sit with Dad too and not be hurried along.
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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Heathfield Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.901 for Heathfield Court Care Home is calculated as follows: ( (561 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 617 Ratings = 4.901
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heathfield Court Care Home is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 52 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (1)

Nikki

Nikki Martin

Job Title: Home Manager Joined: 2023

Nikki began her inspirational career in care back in 1988 and joined Heathfield Court as a senior carer in 2018, a year after we opened. Showing a natural flair for person-centred care, Nikki’s talent was quickly recognised, as she progressed to a team leader, then later head of care.


Nikki’s dedication, passion and unwavering ability to bring joy to others, shone through year after year, and it wasn’t long before she took on the role of deputy manager. She even chose to move into Heathfield Court during the early days of the pandemic, to provide care and reassurance to our residents and wider team.


A graduate of our Management Academy, Nikki excelled in our training programme for aspiring leaders in 2021. Throughout this time, she was personally mentored by Carebase business manager and former home manager Gina Kitchenham. Nikki became Heathfield Court’s registered home manager in 2023.


Nikki shares that: “The best part of my job is making the residents laugh and providing them with the best possible experiences in the later part of their life. That’s what makes me happy.”


When she isn’t with her Heathfield family, Nikki likes to spend time with her husband Pat and grandchildren, Khloe, 13, and Finley, 6, as well as enjoying time with her son, Thomas, and daughter Stacey – who also works at Heathfield as our receptionist!

Frequently Asked Questions about Heathfield Court Care Home

What types of Care is Heathfield Court Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heathfield Court Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Heathfield Court Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heathfield Court Care Home to the centre of Erith?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heathfield Court Care Home to verify any information. View our terms and conditions. Heathfield Court Care Home has an Enhanced Service - more info.