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- Heathfield Court Care Home

Beyond exceptional is how I can describe this real gem of a care home!Steve S(Son of Resident/Service User)

My friend is so happy there and she told me she wished she had moved in years agoS B(Friend of Resident/Service User)

we all know she is well cared for, all of her needs are met and she is very happy and comfortable.Dee S(Daughter-in-law of Resident/Service User)

Beyond exceptional is how I can describe this real gem of a care home!Steve S(Son of Resident/Service User)

My friend is so happy there and she told me she wished she had moved in years agoS B(Friend of Resident/Service User)

we all know she is well cared for, all of her needs are met and she is very happy and comfortable.Dee S(Daughter-in-law of Resident/Service User)

Heathfield Court is an award-winning care home that provides compassionate residential, nursing and dementia care.
The experienced team focuses on gaining a deep understanding of each of their treasured residents, alongside their medical and physical needs. They also seek to establish meaningful relationships with residents’ loved ones, involving them in life at the home.
There is a varied schedule of person-centred activities to suit all interests and abilities; from art afternoons and...
Care Provided by Heathfield Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Heathfield Court Care Home for full pricing details and T&Cs.
Contact Heathfield Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Carebase
- Private Owned
Person in charge
- Nikki Martin(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2017
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Resident's visitors are always welcome. There are no restrictions as to visiting hours/days.
Parking
- Free on-site parking is available.
Heathfield Court Care Home Reviews (132)
Heathfield Court Care Home has a Review Score of 9.9 (9.916) out of 10, based on 33 reviews in the last 2 years.
Over all time Heathfield Court Care Home has 132 reviews.
The staff at Heathfield are amazing. My mum has been so ill lately and they have kept me fully informed and looked after her so well. Normally my mum likes to be left to her own resources which they are very respectful of. One member of staff in particular is my mum's favourite and we always have a laugh about how my mum acts. Lovely home and I would thoroughly recommend it.
I really cannot rate Heathfield Court highly enough. The carers really do care about the residents. Nobody wishes to end their days away from home but this is the next best option for those who have no alternative. Our mother always looks clean and well-kept despite being pretty much immobile.
Barriers are overcome to ensure all residents are included in the activities. Regular events for residents and their families give it a community feel and families are welcomed with open arms. Nothing is too much trouble. The carers are simply wonderful.
Communication with families is good; a weekly activity sheet is sent out as well as invites to events. Regular photos show us our loved one's participation.
All this comes from strong leadership. The manager ensures residents and families are happy with all aspects of the home and any issues are dealt with immediately.
My sister spent a short time in another care home whilst we waited for a place at Heathfield Court so I do have a comparison. I highly recommend Heathfield.
Heathfield Court was recommended by a friend when we made the decision to move Mum from another home. Mum has now been at Heathfield Court for 3 months. The home manager is ultra-responsive to our requests. At this home, Mum is receiving the personal care, nutrition, and attention she deserves. Carers on Mum’s ward make her feel loved, respected, brightening her day with banter. It's reassuring that Mum is in a lovely room and facility that feels homely. Food is of high standard, varied, and plentiful through the day. We're kept informed of any updates. Nothing is too much trouble. We wanted Mum to have her old recliner at the home and a wonderful senior carer and colleague picked up the recliner from my house. Lovely carers engage with residents and no one is left to languish in their room. Our experience so far at Heathfield Court is a world away from where Mum was before. We made the best decision ever to move Mum to Heathfield Court. This home deserves a rating of outstanding.
From making the initial for my nan and grandad to them both moving in. I have no negatives to say about this home and its staff. The level of care has been fantastic.
This is a home, not a care home. My family have been welcomed more than above and beyond. The staff and management treat every individual with care and compassion. As a family, we don't feel unwelcome and are catered for while we are visiting. I'm so glad my nan has another extended family.
Dad came to Heathfield Court Care Home for three weeks respite. I cannot thank the manager and her team enough. She made Dad so welcome and put my mind at ease immediately, as does the whole team. Dad has been so well cared for and looked after it really is a fantastic warm welcoming home, really can't fault anything. Nothing is too much trouble!
The pre-admission and the day my aunt arrived was very smooth. My aunt is now safe, secure and content.
Heathfield Court Care Home treat her with dignity and care.
The care to the end of life was without fault. Our thanks to all enrolled during this difficult time cannot be properly expressed.
Amazing leader by example.
Food/cuisine by chef is immaculate.
All carers are considerate.
Mum is happy in her surroundings.
I am stress-free regarding quality of management and care.
They make an effort to learn about their residents in order to connect with them. It’s a wonderful, warm and welcoming place.
My mum is on one of her regular stays at Heathfield Court Care Home for respite care. The home is always our first choice when she needs residential care as the standards maintained are exemplary. The staff are bright, welcoming and attentive and the premises are modern with a high quality fit out. The rooms are well laid out and the common areas are spacious whilst retaining a homely feel. The manager is super efficient and always reacts quickly to any requests or feedback. My Dad was a long term resident at Heathfield and, having seen quite a few other homes in the area, it remains our much preferred choice.
Words cannot express what a truly wonderful home this is. My friend who was suffering from dementia was welcomed and cared for in a dignified and caring manner. Nothing was too much trouble and the team were kind and thoughtful. Sadly she was at the end of her life when she moved to the home and I wish she had had more time to benefit from the care and facilities available to her. The communication from the staff at such a challenging time was excellent and very supportive. I would highly recommend this home and would like to say a big thank you to the team.
I have watched my Mum do so many wonderful things and not stop smiling and laughing.
I am so at ease with how my Mum is looked after and able to relax knowing she is so safe, happy and fully contented.
Keep up the outstanding work.
The staff have been amazing in settling my mum into the home. They have taken their time to get to know us all and have accommodated my mum's very specific needs. All of the staff have been so caring and kind to my mum and have treated her with the dignity she needs. We all feel very relieved that she is being cared for and also loves her new life with all the staff. Thank you!
Heathfield Court Care Home has time for everyone, including family members. It has a lovely welcoming feeling and looks after everyone so well. If there are any issues, they are dealt with quickly and efficiently. So much compassion is shown by all staff, and everyone is treated with the respect and dignity they deserve. Nothing is ever too much trouble, and I would highly recommend this home to anyone.
My mother has been a resident at Heathfield Court for four years, first on the dementia floor, and then, as her condition deteriorated, she was moved to the nursing floor. During all that time, my mum has received exceptional care from all the staff. They are professional, caring, efficient and dedicated at all times. The management team are highly efficient and dedicated to giving every resident the best possible care and meeting their individual needs. The activities and visits arranged for residents are second to none, and all residents are included. I would highly recommend Heathfield Court to any family looking for a residential place for their loved ones.
So pleased my father is a resident here. The level of care is exceptional, all the staff are fantastic with all residents and visitors. Weekly updates are sent out with planned activities and plenty of pictures taken for family and friends who are not always able to visit on a regular basis.
As always, the whole team at Heathfield Court Care Home have gone above and beyond with their love, care and support that they show to the residents. It makes our lives so much easier knowing that our mother is simply in the best possible home for the care she unfortunately needs.
Amazing service from Heathfield. No one can be perfect but when we pointed out anomalies in mum's care it was acted on immediately. There is nothing that is too much trouble for the home and the manager's policy of my door is always open, is absolutely unconditional. Knowing this is so important for long-distance relatives. I also want to give thanks for everything the lifestyle team do. The home is decorated for every event, Christmas being the most significant. The team also make it possible for me to have a weekly video call with mum, something I have been doing for over two years now. Without exception, the team at Heathfield are remarkable and a credit to the manager.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 July 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
- 04 Jun 2026
Residents at a care home in Erith travelled to Malta without leaving their chairs thanks to an immersive armchair travel experience inspired by a resident’s cherished holiday memories. Each month,...
- 09 Apr 2026
On spotting a digger from her care home window, 97-year-old Rosina Lugg shared her wish with the care team to drive a digger, and within minutes was in the cab...
- 06 Oct 2025
Former police officers Colin Crisp and Colin Richards spent the day reminiscing and catching up with former colleagues as they viewed historic police cars and motorcycles at Marlowe House in...
There are no upcoming events for Heathfield Court Care Home.
Accreditations
There are no accreditations posted yet for Heathfield Court Care Home.
Meet the Team (1)

Nikki began her inspirational career in care back in 1988 and joined Heathfield Court as a senior carer in 2018, a year after we opened. Showing a natural flair for person-centred care, Nikki’s talent was quickly recognised, as she progressed to a team leader, then later head of care.
Nikki’s dedication, passion and unwavering ability to bring joy to others, shone through year after year, and it wasn’t long before she took on the role of deputy manager. She even chose to move into Heathfield Court during the early days of the pandemic, to provide care and reassurance to our residents and wider team.
A graduate of our Management Academy, Nikki excelled in our training programme for aspiring leaders in 2021. Throughout this time, she was personally mentored by Carebase business manager and former home manager Gina Kitchenham. Nikki became Heathfield Court’s registered home manager in 2023.
Nikki shares that: “The best part of my job is making the residents laugh and providing them with the best possible experiences in the later part of their life. That’s what makes me happy.”
When she isn’t with her Heathfield family, Nikki likes to spend time with her husband Pat and grandchildren, Khloe, 13, and Finley, 6, as well as enjoying time with her son, Thomas, and daughter Stacey – who also works at Heathfield as our receptionist!
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