Heathfield Court Care Home

147 Colyers Lane, Northumberland Heath, Erith DA8 3PB
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9.9 121 Reviews
  • Heathfield Court Care Home, Erith
Heathfield Court is an award-winning care home that provides compassionate residential, nursing and dementia care.

The experienced team focuses on gaining a deep understanding of each of their treasured residents, alongside their medical and physical needs. They also seek to establish meaningful relationships with residents’ loved ones, involving them in life at the home.

There is a varied schedule of person-centred activities to suit all interests and abilities; from art afternoons and fun group exercise to gardening club.

Residents are supported to maintain links with the local community, building friendships with school children and visiting performers, as well as enjoying regular minibus excursions to historical sites, museums, tea rooms, and nature reserves. The home also runs a ‘make a wish’ initiative, granting residents’ wishes, big and small.

Set over three floors, the elegant and welcoming home features beautiful en-suite bedrooms, relaxing lounges and a bustling bistro. There is an on-site library, cinema, spa and hair salon, all surrounded by tranquil landscaped gardens and a sunny roof terrace. The home also offers the latest in dementia aid technology from Tovertafel digital games table to sensory spa bathrooms.

Heathfield Court is home to affectionate rescue dogs, Trixie and Lulu. Residents enjoy petting and grooming the lovable duo, as well as taking them for walks in the garden and surrounding countryside.

In September 2023, Heathfield Court was voted among the Top 20 care homes in London by carehome.co.uk, for the second-time. It was also a Regional Finalist for the Putting People First Award in the Great British Care Awards 2023.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Nikki Martin (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Resident's visitors are always welcome. There are no restrictions as to visiting hours/days.

Parking

  • Free on-site parking is available.

Heathfield Court Care Home Reviews (121)

Total of 121, showing 61-80
9.9

Heathfield Court Care Home has a Review Score of 9.9 (9.905) out of 10, based on 54 reviews in the last 2 years. Over all time Heathfield Court Care Home has 121 reviews.

Overall Experience

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Date Published

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67

Review from Paul M (Son of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is on one of her regular stays at Heathfield Court Care Home for respite care. The home is always our first choice when she needs residential care as the standards maintained are exemplary. The staff are bright, welcoming and attentive and the premises are modern with a high quality fit out.
The rooms are well laid out and the common areas are spacious whilst retaining a homely feel. The manager is super efficient and always reacts quickly to any requests or feedback. My Dad was a long term resident at Heathfield and, having seen quite a few other homes in the area, it remains our much preferred choice.

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Review from Adele B (Friend of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express what a truly wonderful home this is. My friend who was suffering from dementia was welcomed and cared for in a dignified and caring manner. Nothing was too much trouble and the team were kind and thoughtful. Sadly she was at the end of her life when she moved to the home and I wish
she had had more time to benefit from the care and facilities available to her. The communication from the staff at such a challenging time was excellent and very supportive. I would highly recommend this home and would like to say a big thank you to the team.

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Review from Paul R (Son of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one the care my mother has received has been outstanding, the whole team are fantastic and really care about what they do.
I have watched my Mum do so many wonderful things and not stop smiling and laughing.
I am so at ease with how my Mum is looked after and able to relax knowing she is
so safe, happy and fully contented.
Keep up the outstanding work.

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Review from Nicola C (Daughter of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been amazing in settling my mum into the home. They have taken their time to get to know us all and have accommodated my mum's very specific needs. All of the staff have been so caring and kind to my mum and have treated her with the dignity she needs. We all feel very relieved that she
is being cared for and also loves her new life with all the staff. Thank you!

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Review from C C (Daughter of Resident) published on 26 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathfield Court Care Home has time for everyone, including family members. It has a lovely welcoming feeling and looks after everyone so well. If there are any issues, they are dealt with quickly and efficiently. So much compassion is shown by all staff, and everyone is treated with the respect and
dignity they deserve. Nothing is ever too much trouble, and I would highly recommend this home to anyone.

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Review from Jillian B (Daughter of Resident) published on 26 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Heathfield Court for four years, first on the dementia floor, and then, as her condition deteriorated, she was moved to the nursing floor. During all that time, my mum has received exceptional care from all the staff. They are professional, caring, efficient and dedicated
at all times. The management team are highly efficient and dedicated to giving every resident the best possible care and meeting their individual needs. The activities and visits arranged for residents are second to none, and all residents are included. I would highly recommend Heathfield Court to any family looking for a residential place for their loved ones.

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Review from Stephen D (Son of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased my father is a resident here. The level of care is exceptional, all the staff are fantastic with all residents and visitors. Weekly updates are sent out with planned activities and plenty of pictures taken for family and friends who are not always able to visit on a regular basis.

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Review from David A (Son of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, the whole team at Heathfield Court Care Home have gone above and beyond with their love, care and support that they show to the residents. It makes our lives so much easier knowing that our mother is simply in the best possible home for the care she unfortunately needs.

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Review from Pauline W (Daughter of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing service from Heathfield. No one can be perfect but when we pointed out anomalies in mum's care it was acted on immediately. There is nothing that is too much trouble for the home and the manager's policy of my door is always open, is absolutely unconditional. Knowing this is so important for
long-distance relatives. I also want to give thanks for everything the lifestyle team do. The home is decorated for every event, Christmas being the most significant. The team also make it possible for me to have a weekly video call with mum, something I have been doing for over two years now. Without exception, the team at Heathfield are remarkable and a credit to the manager.

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Review from Pauline B (Daughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities, staff and care at Heathfield are exceptional. Mum's health has improved since she moved in and her every need is taken care of. We also feel like part of the Heathfield family - it really is a 'home from home '.

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Review from Kim B (Daughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Heathfield Court Care Home for over 2 years, and my mum has a better social life than I do there are always lots of activities going on, with lots of entertainment and fun days. All the staff seem to be happy there and provide excellent care. Although not the cheapest care
home, everything is included in the monthly fee, ie hairdressing newspapers outings entertainment etc

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Review from B F (Wife of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and carry out their job extremely well even under severe pressure, incidents on the floor or shortage of staff. The staff have a good knowledge of residents' needs. All employees in the home are friendly and take time to talk to families when possible. No real knowledge of activities
within the home but feel it would be nice to have more for the male residents to do and more male-style objects around the home.

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Review from Kay A (Friend of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always received a warm welcome when visiting Heathfields. The staff are friendly and attentive. All areas of the home are clean and well maintained. The residents appear happy. Despite my friend's communication skills being limited, I feel confident that the staff are engaging with her and are
able to assess her needs and address any concerns she has. Any worries I have have had, have always been dealt with and alleviated quickly. I feel very happy with the care that is being provided.

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Review from Sally C (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Heathfield Court since March 2021. The care she receives is amazing, she was with a one-to-one live-in carer who was unable to give her the 24/7 care that was required to keep her safe and healthy. Heathfield gives mum the independence to walk around freely and mix with other
residents. The food is homecooked and wholesome and my sister and I can visit whenever we want to, 24 hours a day. The residents are taken for days out and it is genuinely a lovely place to be.

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Review from Martin N (Son of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful to all the staff and management of Heathfield Court Care Home for the excellent care my relative receives. Everything is done to make life comfortable and enjoyable for all the residents and I always sense a happy atmosphere when I visit. Nothing seems too much trouble when looking
after the residents and everywhere is clean and tidy - a real home. Thank you for your care.

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Review from Robert G (Son of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, good staff, pleasant environment. The Home has always met our expectations and looked after mum very well. It's quite expensive but that's the situation we're all in today and I would certainly recommend the home to others.

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Review from J W (Cousin of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff were pleasant and caring and welcoming. The building was clean and the decoration gave a warm and homely atmosphere.
It is very sad that my cousin can no longer look after herself but it is reassuring that she is cared for in such a lovely home as Heathfield Court Care Home.
p.s I am a retired
GP from another area and Heathfield Court is one of the best homes I have seen.

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Review from S H (Goddaughter of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very helpful, welcoming and caring. I needed to move a very elderly relative quickly and they were courteous and calm in their help which was greatly appreciated at the time.

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Review from Julie B (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathfield Care Home is like a proper home and the care and support is excellent. All the nurses, management and staff actually care about all their residents and do their best to make is a happy place for them. This is very good. All the relatives and visitors are made to feel welcome. They also do
activities and have resident dogs if anyone wants to pet them. Highly recommend this home.

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Review from Paula M (Sister of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is currently a resident here having recently moved from another care home and I have to say what an amazing place it is! The home is delightful from all the furnishings to the staff to the two gorgeous little pooches. The staff are incredibly attentive, nothing is ever too much trouble and
most importantly they care! They care for my sister and for us as a family with such incredible support. My sister has been so happy since shes been there The whole place has such a lovely atmosphere. There's always music playing or a film to watch and every day there are different forms of activities. The garden is an absolute joy but there are also verandas for the residents to sit on if they aren't able to get downstairs. The mini bus is a brilliant addition as it can take the residents out to garden centres or to go for pitch and putt or even to the pub for a fish and chip lunch. I really could not rate this place highly enough. Thank you so much to everyone who cares x

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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Heathfield Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Heathfield Court Care Home is calculated as follows: ( (586 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 642 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathfield Court Care Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (17)

Meet the Team (1)

Nikki

Nikki Martin

Job Title: Home Manager

Joined: 2023

Nikki began her inspirational career in care back in 1988 and joined Heathfield Court as a senior carer in 2018, a year after we opened. Showing a natural flair for person-centred care, Nikki’s talent was quickly recognised, as she progressed to a team leader, then later head of care.


Nikki’s dedication, passion and unwavering ability to bring joy to others, shone through year after year, and it wasn’t long before she took on the role of deputy manager. She even chose to move into Heathfield Court during the early days of the pandemic, to provide care and reassurance to our residents and wider team.


A graduate of our Management Academy, Nikki excelled in our training programme for aspiring leaders in 2021. Throughout this time, she was personally mentored by Carebase business manager and former home manager Gina Kitchenham. Nikki became Heathfield Court’s registered home manager in 2023.


Nikki shares that: “The best part of my job is making the residents laugh and providing them with the best possible experiences in the later part of their life. That’s what makes me happy.”


When she isn’t with her Heathfield family, Nikki likes to spend time with her husband Pat and grandchildren, Khloe, 13, and Finley, 6, as well as enjoying time with her son, Thomas, and daughter Stacey – who also works at Heathfield as our receptionist!

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