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- Heathfield Court Care Home

Beyond exceptional is how I can describe this real gem of a care home!Steve S(Son of Resident/Service User)

My friend is so happy there and she told me she wished she had moved in years agoS B(Friend of Resident/Service User)

we all know she is well cared for, all of her needs are met and she is very happy and comfortable.Dee S(Daughter-in-law of Resident/Service User)

Beyond exceptional is how I can describe this real gem of a care home!Steve S(Son of Resident/Service User)

My friend is so happy there and she told me she wished she had moved in years agoS B(Friend of Resident/Service User)

we all know she is well cared for, all of her needs are met and she is very happy and comfortable.Dee S(Daughter-in-law of Resident/Service User)

Heathfield Court is an award-winning care home that provides compassionate residential, nursing and dementia care.
The experienced team focuses on gaining a deep understanding of each of their treasured residents, alongside their medical and physical needs. They also seek to establish meaningful relationships with residents’ loved ones, involving them in life at the home.
There is a varied schedule of person-centred activities to suit all interests and abilities; from art afternoons and...
Care Provided by Heathfield Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Heathfield Court Care Home for full pricing details and T&Cs.
Contact Heathfield Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Carebase
- Private Owned
Person in charge
- Nikki Martin(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2017
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Resident's visitors are always welcome. There are no restrictions as to visiting hours/days.
Parking
- Free on-site parking is available.
Heathfield Court Care Home Reviews (132)
Heathfield Court Care Home has a Review Score of 9.9 (9.916) out of 10, based on 33 reviews in the last 2 years.
Over all time Heathfield Court Care Home has 132 reviews.
Every member of staff 'bent over backwards' to make Mum feel at home and supported me incredibly well too. I will never forget any of them.
The manager and all the staff are brilliant. Whenever I visit they are all very welcoming and the atmosphere at Heathfield Court is always very relaxed and friendly. Nothing is too much trouble. Mum is very settled and happy there. They look after her very well and keep us well informed. A big thank you to the manager and her team.
My dad became a resident in December 2023. He is so happy and has told me he feels cared for at Heathfield. Dad regularly takes part in activities, something he never had before. I couldn’t wish for a better place for Dad to continue his dementia journey.
The facilities and décor are excellent - it doesn't look or feel like you would expect a care home to look, it's more like a hotel.
The food is lovely and plenty of it.
There are loads of activities for residents every day and also outings out.
Many thanks to all the staff.
My mother has been at Heathfield Court for almost a year. During this time she has received excellent care from all of the staff, who are very attentive towards her and the family. She is well fed, hydrated and all her needs are met. They have encouraged her to take part in activities, both in the home and on external trips. The staff are very good at communicating with the family on all aspects of her care and keeping us informed of planned activities on a weekly basis. Thank you for everything you all do for my mother.
A really friendly, upbeat and warm care home. The staff are wonderful, seem happy at work there and the manager is exceptional. She goes above and beyond to make sure residents have the best possible experience and family are supported too. The decor is really homely with lots of private lounge areas for families to spend time together. My mum smiles more now than she did at home and the minibus outings are a bonus. So pleased we found Heathfield.
We looked at several homes in and out of the area and Heathfield’s was by far our first choice so we were over the moon when a vacancy became available. This is the very best decision we made. The home and all of the staff are warm, caring and friendly. The entertainment, days out and daily activities have transformed my mother-in-law, we all know she is well cared for, all of her needs are met and she is very happy and comfortable. We really couldn’t ask for anything more than that.
Although I would much rather be at home in my experience of care homes this is the best one I have been in. If anything the rooms could be a bit larger so that you can bring some furniture to make a new home. The garden is very good, large and well looked after. The ground floor rooms have a small outside patio area. Most of the staff seem to be content with their lot and have a good sense of humour. The food is acceptable whilst not being fine dining although there is a fine dining room which can be booked.
The chef is excellent in the choice of food and birthday cakes deserve special mention.
My mum has been at Heathfield for a couple of years and during this time she has moved from the ground floor to the middle floor and needs more help with her basic needs. Staff are always there to help with the smallest of tasks.
Our mother is very well looked after here. She is alway clean and comfortable, with her declining health requirements taken into account. All the staff are friendly and helpful, and we know she is safe here.
The team and manager of Heathfield Court are excellent, all very caring and take the time to keep you informed of any concerns or medical problems. They send out a weekly activity sheet and arrange lots of extra events that involve families and friends. Cannot fault them. A safe place to reside.
Thank you, Heathfield. You are an amazing team providing outstanding care and this is greatly appreciated by us all.
I've always found the staff approachable and helpful. There was lots of fun and laughter and the residents kept busy with activities and entertainment. It is lovely being able to follow the goings on through social media. As a family, we were always made to feel welcome. One criticism would be there are always too many delicious cakes being offered! Thank you to Heathfield, you are stars.
My mother has been at Heathfield’s for over four years now. Mum has dementia and various other health issues which have all progressed this year, requiring more medical attention and nursing care. In all those years the home has provided excellent care and this year has been no exception. In particular this year the manager and the nurses have excelled as Mum has needed more and more of their time. I have no hesitation in recommending Heathfield’s.
My mum has been with Heathfields for a year now she was very worried and nervous when she first went in but the care she’s received has made her feel more confident and happy. The staff are brilliant they know she likes to talk and they make sure she sits down with one of them for a chat a few times a day. The home is immaculate and Mum always looks smart with fresh clothes and their hairdresser constantly keeps her hair looking lovely. She enjoys trips out on the minibus and spending time in their lovely garden.
The love and care all the staff provided for my dad after a bad fall last year, pushing to get him home from the hospital, and getting the correct equipment for him was just amazing. He pulled through thanks to their 24-hour monitoring and I will be eternally grateful to them. The staff go above and beyond their duty. He is in the best place.
The home is decorated to a high standard and looks homely. Residents are treated as individuals and the atmosphere is positive. Staff are always ready with a smile and a greeting. Management are very accessible and take on board suggestions that are given. It is more than just a job for them, they show that they are really interested in providing a high standard of care
Mum has recently been a little unwell and I was able to talk to a member of staff whenever I needed reassurance about her condition.
Mum is no longer able to communicate but we know that she is so well looked after and the amazing staff can still get a smile sometimes. We are so pleased to know that she responds to the kindness and affection that the staff have for the residents.
I am always amazed by the range of activities that are provided for those able to join in. I used to teach young children and some of the arts and crafts activities and materials provided are incredible and so effective. I wish I had thought of them in the classroom!
We always receive a warm welcome every time we walk into Heathfield Court and all the staff genuinely care. Thank you is never enough. There cannot be a better Care Home anywhere!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 July 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
- 04 Jun 2026
Residents at a care home in Erith travelled to Malta without leaving their chairs thanks to an immersive armchair travel experience inspired by a resident’s cherished holiday memories. Each month,...
- 09 Apr 2026
On spotting a digger from her care home window, 97-year-old Rosina Lugg shared her wish with the care team to drive a digger, and within minutes was in the cab...
- 06 Oct 2025
Former police officers Colin Crisp and Colin Richards spent the day reminiscing and catching up with former colleagues as they viewed historic police cars and motorcycles at Marlowe House in...
There are no upcoming events for Heathfield Court Care Home.
Accreditations
There are no accreditations posted yet for Heathfield Court Care Home.
Meet the Team (1)

Nikki began her inspirational career in care back in 1988 and joined Heathfield Court as a senior carer in 2018, a year after we opened. Showing a natural flair for person-centred care, Nikki’s talent was quickly recognised, as she progressed to a team leader, then later head of care.
Nikki’s dedication, passion and unwavering ability to bring joy to others, shone through year after year, and it wasn’t long before she took on the role of deputy manager. She even chose to move into Heathfield Court during the early days of the pandemic, to provide care and reassurance to our residents and wider team.
A graduate of our Management Academy, Nikki excelled in our training programme for aspiring leaders in 2021. Throughout this time, she was personally mentored by Carebase business manager and former home manager Gina Kitchenham. Nikki became Heathfield Court’s registered home manager in 2023.
Nikki shares that: “The best part of my job is making the residents laugh and providing them with the best possible experiences in the later part of their life. That’s what makes me happy.”
When she isn’t with her Heathfield family, Nikki likes to spend time with her husband Pat and grandchildren, Khloe, 13, and Finley, 6, as well as enjoying time with her son, Thomas, and daughter Stacey – who also works at Heathfield as our receptionist!
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