Heathfield Court Care Home

My mother has been a resident at Heathfield Court for four years, first on the dementia floor, and then, as her condition deteriorated, she was moved to the nursing floor. During all that time, my mum has received exceptional care from all the staff. They are professional, caring, efficient and dedicated at all times. The management team are highly efficient and dedicated to giving every resident the best possible care and meeting their individual needs. The activities and visits arranged for residents are second to none, and all residents are included. I would highly recommend Heathfield Court to any family looking for a residential place for their loved ones.

So pleased my father is a resident here. The level of care is exceptional, all the staff are fantastic with all residents and visitors. Weekly updates are sent out with planned activities and plenty of pictures taken for family and friends who are not always able to visit on a regular basis.

As always, the whole team at Heathfield Court Care Home have gone above and beyond with their love, care and support that they show to the residents. It makes our lives so much easier knowing that our mother is simply in the best possible home for the care she unfortunately needs.

Amazing service from Heathfield. No one can be perfect but when we pointed out anomalies in mum's care it was acted on immediately. There is nothing that is too much trouble for the home and the manager's policy of my door is always open, is absolutely unconditional. Knowing this is so important for long-distance relatives. I also want to give thanks for everything the lifestyle team do. The home is decorated for every event, Christmas being the most significant. The team also make it possible for me to have a weekly video call with mum, something I have been doing for over two years now. Without exception, the team at Heathfield are remarkable and a credit to the manager.

The facilities, staff and care at Heathfield are exceptional. Mum's health has improved since she moved in and her every need is taken care of. We also feel like part of the Heathfield family - it really is a 'home from home '.

My Mum has been a resident at Heathfield Court Care Home for over 2 years, and my mum has a better social life than I do there are always lots of activities going on, with lots of entertainment and fun days. All the staff seem to be happy there and provide excellent care. Although not the cheapest care home, everything is included in the monthly fee, ie hairdressing newspapers outings entertainment etc

The staff are caring and carry out their job extremely well even under severe pressure, incidents on the floor or shortage of staff. The staff have a good knowledge of residents' needs. All employees in the home are friendly and take time to talk to families when possible. No real knowledge of activities within the home but feel it would be nice to have more for the male residents to do and more male-style objects around the home.

I have always received a warm welcome when visiting Heathfields. The staff are friendly and attentive. All areas of the home are clean and well maintained. The residents appear happy. Despite my friend's communication skills being limited, I feel confident that the staff are engaging with her and are able to assess her needs and address any concerns she has. Any worries I have have had, have always been dealt with and alleviated quickly. I feel very happy with the care that is being provided.

Mum has been a resident at Heathfield Court since March 2021. The care she receives is amazing, she was with a one-to-one live-in carer who was unable to give her the 24/7 care that was required to keep her safe and healthy. Heathfield gives mum the independence to walk around freely and mix with other residents. The food is homecooked and wholesome and my sister and I can visit whenever we want to, 24 hours a day. The residents are taken for days out and it is genuinely a lovely place to be.

I am very grateful to all the staff and management of Heathfield Court Care Home for the excellent care my relative receives. Everything is done to make life comfortable and enjoyable for all the residents and I always sense a happy atmosphere when I visit. Nothing seems too much trouble when looking after the residents and everywhere is clean and tidy - a real home. Thank you for your care.

Excellent care, good staff, pleasant environment. The Home has always met our expectations and looked after mum very well. It's quite expensive but that's the situation we're all in today and I would certainly recommend the home to others.

p.s I am a retired GP from another area and Heathfield Court is one of the best homes I have seen.

I have found the staff very helpful, welcoming and caring. I needed to move a very elderly relative quickly and they were courteous and calm in their help which was greatly appreciated at the time.

Heathfield Care Home is like a proper home and the care and support is excellent. All the nurses, management and staff actually care about all their residents and do their best to make is a happy place for them. This is very good. All the relatives and visitors are made to feel welcome. They also do activities and have resident dogs if anyone wants to pet them. Highly recommend this home.

My sister is currently a resident here having recently moved from another care home and I have to say what an amazing place it is! The home is delightful from all the furnishings to the staff to the two gorgeous little pooches. The staff are incredibly attentive, nothing is ever too much trouble and most importantly they care! They care for my sister and for us as a family with such incredible support. My sister has been so happy since shes been there The whole place has such a lovely atmosphere. There's always music playing or a film to watch and every day there are different forms of activities. The garden is an absolute joy but there are also verandas for the residents to sit on if they aren't able to get downstairs. The mini bus is a brilliant addition as it can take the residents out to garden centres or to go for pitch and putt or even to the pub for a fish and chip lunch. I really could not rate this place highly enough. Thank you so much to everyone who cares x

The staff could not have been more helpful or friendly. The care is exceptional. Not only is Mum's health improving but she is so happy. A great environment.

Her trips out, great food, clean and tidy room and new friends have made this year so easy for us as family.

Staff are amazing, very friendly and caring. They are doing all they can to get Nan active and not just leaving her in bed. The home is always very clean and resident's seem happy.

I visited a lot of care homes before finding Heathfield Court Care Home, I knew when I walked around and spoke with the Deputy Manager that it would be the only place for my Mum. Mum has high complex needs, the staff worked hard to get to know and understand her needs, keeping me in the loop throughout and taking on board tips and advice as I had helped care for Mum at home for a long time. Each staff member has something unique with the care they give my mum, one is keen to keep my Mum's facial hair in order as she would want that for her Mum and another has really made me think about what my Mum does and doesn't understand by recognising behavioural clues, the deputy manager sings an awful rendition of 'over the rainbow' which makes Mum light up. The standard of the care home team is a reflection on the leadership team at Heathfield Court - I wouldn't want Mum to be anywhere else.

What a wonderful home Heathfield Court Care Home is. From management, nursing, carers and reception all are so understanding and kind. Food facilities, extremely good. I am very happy to leave my loved one in their care. I have peace of mind.