Heathfield Court Care Home

147 Colyers Lane, Northumberland Heath, Erith DA8 3PB
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9.9 121 Reviews
  • Heathfield Court Care Home, Erith
Heathfield Court is an award-winning care home that provides compassionate residential, nursing and dementia care.

The experienced team focuses on gaining a deep understanding of each of their treasured residents, alongside their medical and physical needs. They also seek to establish meaningful relationships with residents’ loved ones, involving them in life at the home.

There is a varied schedule of person-centred activities to suit all interests and abilities; from art afternoons and fun group exercise to gardening club.

Residents are supported to maintain links with the local community, building friendships with school children and visiting performers, as well as enjoying regular minibus excursions to historical sites, museums, tea rooms, and nature reserves. The home also runs a ‘make a wish’ initiative, granting residents’ wishes, big and small.

Set over three floors, the elegant and welcoming home features beautiful en-suite bedrooms, relaxing lounges and a bustling bistro. There is an on-site library, cinema, spa and hair salon, all surrounded by tranquil landscaped gardens and a sunny roof terrace. The home also offers the latest in dementia aid technology from Tovertafel digital games table to sensory spa bathrooms.

Heathfield Court is home to affectionate rescue dogs, Trixie and Lulu. Residents enjoy petting and grooming the lovable duo, as well as taking them for walks in the garden and surrounding countryside.

In September 2023, Heathfield Court was voted among the Top 20 care homes in London by carehome.co.uk, for the second-time. It was also a Regional Finalist for the Putting People First Award in the Great British Care Awards 2023.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Nikki Martin (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Resident's visitors are always welcome. There are no restrictions as to visiting hours/days.

Parking

  • Free on-site parking is available.

Heathfield Court Care Home Reviews (121)

Total of 121, showing 81-100
9.9

Heathfield Court Care Home has a Review Score of 9.9 (9.905) out of 10, based on 54 reviews in the last 2 years. Over all time Heathfield Court Care Home has 121 reviews.

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Review from John H (Son of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff could not have been more helpful or friendly. The care is exceptional. Not only is Mum's health improving but she is so happy. A great environment.

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Review from Paula B (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Heathfield Court Care Home in October 2021. They have improved her strength and mobility on a daily basis.
Her trips out, great food, clean and tidy room and new friends have made this year so easy for us as family.

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Review from Rebecca H (Granddaughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are amazing, very friendly and caring. They are doing all they can to get Nan active and not just leaving her in bed. The home is always very clean and resident's seem happy.

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Review from Andrea B (Daughter of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a lot of care homes before finding Heathfield Court Care Home, I knew when I walked around and spoke with the Deputy Manager that it would be the only place for my Mum. Mum has high complex needs, the staff worked hard to get to know and understand her needs, keeping me in the loop throughout
and taking on board tips and advice as I had helped care for Mum at home for a long time. Each staff member has something unique with the care they give my mum, one is keen to keep my Mum's facial hair in order as she would want that for her Mum and another has really made me think about what my Mum does and doesn't understand by recognising behavioural clues, the deputy manager sings an awful rendition of 'over the rainbow' which makes Mum light up. The standard of the care home team is a reflection on the leadership team at Heathfield Court - I wouldn't want Mum to be anywhere else.

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Review from E S (Wife of Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful home Heathfield Court Care Home is. From management, nursing, carers and reception all are so understanding and kind. Food facilities, extremely good. I am very happy to leave my loved one in their care. I have peace of mind.

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Review from S B (Friend of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic and beautiful care home. Not at all what I expected when I visited my friend of many, many years. So friendly and welcoming, everyone was so kind and lovely. My friend is so happy there and she told me she wished she had moved in years ago. Thank you for putting that smile back on her
face and taking such good care of her.

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Review from T R (Daughter of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum appears to be settling in nicely now she has finished her initial isolation. All the staff are friendly and keen to help. I feel happy knowing that Mum is being cared for and treated with dignity and respect. I cannot thank the staff enough.

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Review from Maurice S (Brother of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Been coming to the home for 3 years and the staff are everything, always smiling and rushing about at 50mph caring for residents. Always got time to update me on her condition. We're all proud of you carry on ladies, you're doing a wonderful job.

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Review from Maureen J (Respite Resident) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how I enjoyed myself at Heathfield Court Care Home. Staff were all very caring and I was well looked after. Food was very good and a nice variety. A relative who came to see me was very impressed with the home.

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Review from Nigel B (Son of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided to the resident was exceptional, particularly when attendance was required throughout the night. The family were fully supported in difficult times and informed were kept informed of changes in health.

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Review from Elaine D (Cousin of Resident) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I opted to move my cousin to Heathfield Court after reviewing the facilities there. The deputy manager gave us a tour of the home and we were very impressed, not only by the clean and comfortable surroundings but more so by the care and respect shown to the residents by the staff. When my cousin left
the previous home, she was deemed to be immobile and in need of nursing care but since being cared for at Heathfield is now able to walk with a frame and only requires residential care. The staff at Heathfield are enabling her to live the best possible life that she can and we have seen a huge improvement in her demeanour after just a couple of weeks. The staff keep us up to date with any changes to her care needs and we are always made to feel welcome when we visit.

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Review from Jacqueline L (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, unfortunately, was not in this care home for long before she passed away, but in the short period she was there the carers were extremely helpful, informative and more importantly very caring towards my mum's needs.

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Review from Yvonne J (Daughter-in-law of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is excellent!
All the staff are extremely supportive, compassionate and hard-working from the manager to the volunteers that make the teas, and the gardeners that keep the grounds immaculate.
They not only look after the residents but the families too, keeping them informed and up to date
at all times.
Would have no hesitation recommending this home to anyone.

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Review from J G (Brother-in-law of Resident) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a superior quality care home, which requires the payment of high monthly amounts for the provision of care and accommodation. Residents are treated in a caring, loving manner and everything possible is done to safeguard their health and welfare. The programme of activities keeps them fully occupied
and stimulated. The furnishings are excellent, as is the quality of staff and their supervision. The dissemination of information to relatives is always excellent and has increased during the pandemic, constantly informing of conditions, test results and changes. In the event of any query arising from relatives, it is always immediately dealt with efficiently, courteously and pleasantly.

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Review from Michelle M (Daughter-in-law of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home, fantastic staff, it’s such a relief to know that my mother-in-law is in such safe hands. The efforts that have been made over the last twelve months have shown how well organised, how thoughtful and how lovely the home and the staff are.

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Review from Linda N (Relative of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad recently passed away in Heathfield after spending a wonderful 10 months in this outstanding care home. My Dad went into the home for respite following a hospital stay, within 5 days he was asking if could stay permanently. He was so happy. The home made such a difference to my Dad, everyone was
amazing.
The staff were always attentive to his needs everything was so personalised. He had various medical needs and the staff were always well informed. The accommodation is excellent, food wonderful, none of this would count if the care did not match these standards but be rest assured the care is first class, Heathfield exceeds in everything.
All staff from nursing, carers, cleaners, cooks, activities team, maintenance, admin and the wonderful manager, are all involved in making residents feel looked after and amongst friends.
Relatives are also supported to excellent standards, nothing raised is ever trivialised and you are always kept informed.

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Review from Steve S (Son of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beyond exceptional is how I can describe this real gem of a care home!
My mother sadly passed away after spending 14 weeks here on palliative care she was treated with respect and dignity throughout her stay.
The manager and all her staff are the most caring I have ever met and the home is so spotlessly
clean!
I can't name all of the staff individually but I send them my warmest thanks for looking after my mother so very well indeed!

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Review from K S (Daughter of Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole family are so grateful and appreciate all the lengths Heathfield Court has gone through to protect the residents during the pandemic. Aside from that; the care that they give is second to none, and they also care about family members. They have caring and cheerful staff from management, senior
carers, nurses, bistro staff, housekeeping and premises; they are all fantastic.

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Review from Andrew Y (Son of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring towards my mother and do everything they can to make her life as comforting and interesting as possible, especially when Mum is distressed. Always keep my sister and I up to date with any treatment or issues regarding Mum. We are very grateful for the way the care team look after Mum - thank
you.

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Review from Angela D (Friend of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend on several occasions. Her room is always clean and well kept. The staff replace her towel and water on a regular basis. I have been welcomed by the staff on every visit. They have been kind to me and always provided me with a drink. My friend is very well cared for. This is
a lovely care home.

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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Heathfield Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Heathfield Court Care Home is calculated as follows: ( (586 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 642 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathfield Court Care Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (17)

Meet the Team (1)

Nikki

Nikki Martin

Job Title: Home Manager

Joined: 2023

Nikki began her inspirational career in care back in 1988 and joined Heathfield Court as a senior carer in 2018, a year after we opened. Showing a natural flair for person-centred care, Nikki’s talent was quickly recognised, as she progressed to a team leader, then later head of care.


Nikki’s dedication, passion and unwavering ability to bring joy to others, shone through year after year, and it wasn’t long before she took on the role of deputy manager. She even chose to move into Heathfield Court during the early days of the pandemic, to provide care and reassurance to our residents and wider team.


A graduate of our Management Academy, Nikki excelled in our training programme for aspiring leaders in 2021. Throughout this time, she was personally mentored by Carebase business manager and former home manager Gina Kitchenham. Nikki became Heathfield Court’s registered home manager in 2023.


Nikki shares that: “The best part of my job is making the residents laugh and providing them with the best possible experiences in the later part of their life. That’s what makes me happy.”


When she isn’t with her Heathfield family, Nikki likes to spend time with her husband Pat and grandchildren, Khloe, 13, and Finley, 6, as well as enjoying time with her son, Thomas, and daughter Stacey – who also works at Heathfield as our receptionist!

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