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- Heathfield Court Care Home

Beyond exceptional is how I can describe this real gem of a care home!Steve S(Son of Resident/Service User)

My friend is so happy there and she told me she wished she had moved in years agoS B(Friend of Resident/Service User)

we all know she is well cared for, all of her needs are met and she is very happy and comfortable.Dee S(Daughter-in-law of Resident/Service User)

Beyond exceptional is how I can describe this real gem of a care home!Steve S(Son of Resident/Service User)

My friend is so happy there and she told me she wished she had moved in years agoS B(Friend of Resident/Service User)

we all know she is well cared for, all of her needs are met and she is very happy and comfortable.Dee S(Daughter-in-law of Resident/Service User)

Heathfield Court is an award-winning care home that provides compassionate residential, nursing and dementia care.
The experienced team focuses on gaining a deep understanding of each of their treasured residents, alongside their medical and physical needs. They also seek to establish meaningful relationships with residents’ loved ones, involving them in life at the home.
There is a varied schedule of person-centred activities to suit all interests and abilities; from art afternoons and...
Care Provided by Heathfield Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Heathfield Court Care Home for full pricing details and T&Cs.
Contact Heathfield Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Carebase
- Private Owned
Person in charge
- Nikki Martin(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2017
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Resident's visitors are always welcome. There are no restrictions as to visiting hours/days.
Parking
- Free on-site parking is available.
Heathfield Court Care Home Reviews (132)
Heathfield Court Care Home has a Review Score of 9.9 (9.916) out of 10, based on 33 reviews in the last 2 years.
Over all time Heathfield Court Care Home has 132 reviews.
Care provided to the resident was exceptional, particularly when attendance was required throughout the night. The family were fully supported in difficult times and informed were kept informed of changes in health.
I opted to move my cousin to Heathfield Court after reviewing the facilities there. The deputy manager gave us a tour of the home and we were very impressed, not only by the clean and comfortable surroundings but more so by the care and respect shown to the residents by the staff. When my cousin left the previous home, she was deemed to be immobile and in need of nursing care but since being cared for at Heathfield is now able to walk with a frame and only requires residential care. The staff at Heathfield are enabling her to live the best possible life that she can and we have seen a huge improvement in her demeanour after just a couple of weeks. The staff keep us up to date with any changes to her care needs and we are always made to feel welcome when we visit.
My mother, unfortunately, was not in this care home for long before she passed away, but in the short period she was there the carers were extremely helpful, informative and more importantly very caring towards my mum's needs.
All the staff are extremely supportive, compassionate and hard-working from the manager to the volunteers that make the teas, and the gardeners that keep the grounds immaculate.
They not only look after the residents but the families too, keeping them informed and up to date at all times.
Would have no hesitation recommending this home to anyone.
This is a superior quality care home, which requires the payment of high monthly amounts for the provision of care and accommodation. Residents are treated in a caring, loving manner and everything possible is done to safeguard their health and welfare. The programme of activities keeps them fully occupied and stimulated. The furnishings are excellent, as is the quality of staff and their supervision. The dissemination of information to relatives is always excellent and has increased during the pandemic, constantly informing of conditions, test results and changes. In the event of any query arising from relatives, it is always immediately dealt with efficiently, courteously and pleasantly.
Amazing home, fantastic staff, it’s such a relief to know that my mother-in-law is in such safe hands. The efforts that have been made over the last twelve months have shown how well organised, how thoughtful and how lovely the home and the staff are.
The staff were always attentive to his needs everything was so personalised. He had various medical needs and the staff were always well informed. The accommodation is excellent, food wonderful, none of this would count if the care did not match these standards but be rest assured the care is first class, Heathfield exceeds in everything.
All staff from nursing, carers, cleaners, cooks, activities team, maintenance, admin and the wonderful manager, are all involved in making residents feel looked after and amongst friends.
Relatives are also supported to excellent standards, nothing raised is ever trivialised and you are always kept informed.
My mother sadly passed away after spending 14 weeks here on palliative care she was treated with respect and dignity throughout her stay.
The manager and all her staff are the most caring I have ever met and the home is so spotlessly clean!
I can't name all of the staff individually but I send them my warmest thanks for looking after my mother so very well indeed!
The whole family are so grateful and appreciate all the lengths Heathfield Court has gone through to protect the residents during the pandemic. Aside from that; the care that they give is second to none, and they also care about family members. They have caring and cheerful staff from management, senior carers, nurses, bistro staff, housekeeping and premises; they are all fantastic.
Very caring towards my mother and do everything they can to make her life as comforting and interesting as possible, especially when Mum is distressed. Always keep my sister and I up to date with any treatment or issues regarding Mum. We are very grateful for the way the care team look after Mum - thank you.
I have visited my friend on several occasions. Her room is always clean and well kept. The staff replace her towel and water on a regular basis. I have been welcomed by the staff on every visit. They have been kind to me and always provided me with a drink. My friend is very well cared for. This is a lovely care home.
Staff are first class, caring, considerate, pro-active, facilities are excellent. Food - Varied and of the highest quality. There is a sense of humour that radiates and is very influential in the health and well being of the residents. My friend who is in nursing care has not been out of bed since September 2019 whilst in 3 hospitals - yesterday they got him out into a chair, wonderful.
Kind and caring professional staff, resident has shown great improvement since being admitted and seems very happy.
The surroundings are bright and my mum's room is spacious and homely.
I cannot thank the care staff enough for the care that they have shown to my mum.
It is a wonderful home.
Received kindness, care and attention, much needed after hospitalisation.
The food was excellent, could the elegant dining room with its friendly residents have been contributing towards it? Whatever, this is the place I would like to be when I close my eyes forever.
My thanks to the staff.
The care and assistance give by all the staff at Heathfield Court was exemplary. Mum needed respite care and stayed at Heathfield for approx one month. The facilities are wonderful and there was a full and varied events program with something for everyone. Mum had a lovely private ground floor room with access to a private outside patio area - it was all beautifully clean and tidy.
A very welcoming environment and I feel the staff genuinely care for the residents. It is a happy place. The rooms are clean and residents seem happy and content. Staff contact me when necessary so I don't worry that anything is wrong. I would not hesitate to recommend this home.
My Great Aunt went into Heathfield Court for nursing end of life care. I have to say it was the best experience we could possibly have asked for. From the moment we walked through the door and the administrator greeted us to the day my Great Aunt sadly passed away. All the staff were so kind and caring not just with my Great Aunt but with us as a family. The Manager really took time out of her day to make sure we were all looked after, she really went above and beyond and we will always be grateful.
Every member of staff that we have met has been genuinely caring and kind. The staff are friendly and professional.
Most importantly, after a year of our mum being in hospital, we, at last, do not worry about her or her care when we say goodbye after our visits. Heathfield is a special place.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 July 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
- 04 Jun 2026
Residents at a care home in Erith travelled to Malta without leaving their chairs thanks to an immersive armchair travel experience inspired by a resident’s cherished holiday memories. Each month,...
- 09 Apr 2026
On spotting a digger from her care home window, 97-year-old Rosina Lugg shared her wish with the care team to drive a digger, and within minutes was in the cab...
- 06 Oct 2025
Former police officers Colin Crisp and Colin Richards spent the day reminiscing and catching up with former colleagues as they viewed historic police cars and motorcycles at Marlowe House in...
There are no upcoming events for Heathfield Court Care Home.
Accreditations
There are no accreditations posted yet for Heathfield Court Care Home.
Meet the Team (1)

Nikki began her inspirational career in care back in 1988 and joined Heathfield Court as a senior carer in 2018, a year after we opened. Showing a natural flair for person-centred care, Nikki’s talent was quickly recognised, as she progressed to a team leader, then later head of care.
Nikki’s dedication, passion and unwavering ability to bring joy to others, shone through year after year, and it wasn’t long before she took on the role of deputy manager. She even chose to move into Heathfield Court during the early days of the pandemic, to provide care and reassurance to our residents and wider team.
A graduate of our Management Academy, Nikki excelled in our training programme for aspiring leaders in 2021. Throughout this time, she was personally mentored by Carebase business manager and former home manager Gina Kitchenham. Nikki became Heathfield Court’s registered home manager in 2023.
Nikki shares that: “The best part of my job is making the residents laugh and providing them with the best possible experiences in the later part of their life. That’s what makes me happy.”
When she isn’t with her Heathfield family, Nikki likes to spend time with her husband Pat and grandchildren, Khloe, 13, and Finley, 6, as well as enjoying time with her son, Thomas, and daughter Stacey – who also works at Heathfield as our receptionist!
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