Claremont Court Care Home

Harts Gardens, Guildford GU2 9QA
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9.9 99 Reviews
  • Claremont Court Care Home, Guildford
Claremont Court is a specialist dementia care home supporting people living with mid-to-late stage and complex dementia, including those with nursing needs and end-of-life care. The home holds Platinum accreditation with the Gold Standards Framework, reflecting its expertise in delivering high-quality, compassionate care at every stage.

Led by an experienced Dementia Interpreter, the team has a deep understanding of how dementia affects behaviour, communication and wellbeing. Care is tailored to each individual, with a strong focus on creating a calm, reassuring environment where residents feel safe, understood and supported - particularly those with more advanced or complex needs.

The home has been purposefully designed for dementia care, with clear wayfinding, wide corridors and personalised memory boxes to promote familiarity and independence. Sensory-based approaches, including regular Namaste Care sessions, support relaxation, comfort and emotional wellbeing.

Claremont Court provides both residential dementia and nursing dementia care, with a consistent and highly trained team delivering person-led support, meaningful engagement and gentle stimulation suited to each stage of dementia.

Residents benefit from a structured yet flexible approach to daily life, including reminiscence activities, sensory experiences, social interaction and time outdoors in the secure sensory garden.
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Care Provided by Claremont Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
The price(s) shown are provided by the care home. Contact Claremont Court Care Home for full pricing details and T&Cs.

Contact Claremont Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Claremont Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Karen Byres (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (57)

Claremont Court Care Home Reviews (99)

9.9

Claremont Court Care Home has a Review Score of 9.9 (9.918) out of 10, based on 28 reviews in the last 2 years.
Over all time Claremont Court Care Home has 99 reviews.

Overall Experience
  • 89
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Date Published
  • 99
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Reviewer Connection to Claremont Court Care Home
  • 42
  • 14
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  • 4
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  • 2
  • 2
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  • 1
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Total of 99, showing 1-20
Review from Jo W (Daughter of Resident) published on 21 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Claremont Court enough, each department excels. Their understanding of Dementia and therefore the support their residents need (and relatives of those residents) cannot be underestimated. Knowing mum is safe, treated with dignity and respect, is well cared for and content in her home
is all our family could hope for.
Having had experience of other nursing homes, I can confidently and honestly say that Claremont Court is best in class.
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Review from Denise R (Daughter of Resident) published on 21 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother's needs are met and her views respected. She is safe and content and is treated with much care, love and dignity. The staff greet relatives like friends and in fact all staff have become part of an extended family.
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Review from Ruby T (Wife of Resident) published on 20 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband moved to Claremont after a previous placement was unsuitable. Claremont have overcome previous difficulties and found the correct medication and social treatment which has made him happy and more settled in the environment.
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Review from C R (Sister of Resident) published on 20 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has received a consistently high level of care at Claremont Court over the past few years delivered with empathy and compassion .The home is well organised and staff are attentive and friendly .The team put a lot of effort to make all aspects of care and activities fun and accessible.
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Review from G S (Daughter of Resident) published on 10 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Claremont Court in January with all the typical challenging quirks of dementia. Sadly, she endured being moved in and out of two previous care homes as they were unable to meet her needs. Claremont Court took every one of her challenging behaviours in their stride - they invested time to
learn about Mum's likes, dislikes and triggers. Vitally, every carer knows to adjust THEIR responses rather than expecting an elderly lady with dementia to adjust HERS. They have monitored and altered Mum's medication (actually reducing some medication which the previous home had ramped up in order to make Mum easier for them to look after).
Visiting Mum has become less stressful, it used to be distressing for her and me. I am safe in the knowledge that I can trust Claremont Court with her care. On good days, I even manage to catch glimpses of my dear old Mum as I used to know her.
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Review from Emma B (Daughter of Resident) published on 10 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Claremont court was recommended to us by a friend, making the decision to put my mother into a home was very difficult but the home manager and her staff made us feel very confidant that we were making the right decision.
They are so kind and caring and provide such a high level of care that we don't
worry about mum now, we know she is looked after and supported but also still encouraged to participate in the huge amount of activities that the home organises.
What has struck all of my family is that whatever time of day you go and visit, every staff member from the nurses to the cleaners to the hairdresser know who mum is and where she is.
As mums health declines we are constantly kept up to date with doctors visits and new care plans or strategies.
The home is always spotless and well maintained and there is always music on or an activity to join. It is a lovely place to be with mum.
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Review from B C (Son of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is very well loved and cared for. I really couldn't ask for more. I know she is safe and content. The staff treat all the residents with so much love, care and dignity. They make me and my family feel so welcome. I really can't praise Claremont highly enough.
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Review from Jo O (Daughter of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum started living at Claremont in August 2025.
It is a very difficult decision to make putting a relative in a home. Difficult knowing when is the best time and where is the best place. I feel after 3 months I can reflect.
I have nothing but the highest praise for Claremont. From day one ( in
fact before day 1 as Karen visited mum in hospital) the care and respect shown to my mum and myself has been outstanding. I visit a few times a week so I see the warmth and enthusiasm that all the staff exude all the time. I have complete peace of mind that mum is safe, content and happy. I feel she has a new lease of life.
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Review from Neil R (Husband of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife arrived at Claremont in April 2024, having transferred from a care home who were unable to provide the required level of care.
It is immediately obvious that Claremont offers and delivers something special to their residents. In addition, they realise the importance of keeping the resident's
family fully informed of all aspects relating to the individual's care.
Medical issues receive prompt attention and the necessary action.
On every visit to Claremont, you are aware of and witness the care and kindness shown by all the staff towards every resident. Family and visiting friends remark on the dedicated care so professionally provided, always with a smile.
I and my family, are so fortunate to have found Claremont and so, so, relieved to know that my wife is receiving and benefiting from the exceptional care provided.
We are fortunate to have the support of our immediate and extended family and friends. We consider all at Claremont friends and part of that extended family.
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Review from Vanessa T (Daughter of Resident) published on 24 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate Claremont Court high enough. Having had experience with other care homes for my mother - this one is outstanding. All the staff treat each resident with kindness and dignity - I cannot thank them enough!
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Review from Phill K (Son of Resident) published on 21 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been living at Claremont Court for almost 2 years now. His care has always been excellent and it's evolving as his condition changes which is because the team always monitor him and adapt his needs, activities and medication as necessary. The therapy really helps with his Parkinsons
and he always enjoys the special days such as the Summer Fair. Everything is above and beyond expectations.
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Review from Jo R (Daughter of Resident) published on 20 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had very demanding needs and challenging behaviour when he first moved here from another care home. Since then he is calm, settled and happy. You can see that he is very well cared for. The staff are all amazing! They are extremely friendly, caring, professional, gentle, patient and lovely individuals.
The home is great but it's the staff that truly make it amazing.
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Review from R N (Son-in-law of Resident) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise the Claremont team highly enough. My mother-in-law sadly died after a short stay in the home. During her time she was treated with compassion, dignity and attentiveness to her needs. As a family, we were regularly updated about her condition. After she died, her three daughters and
we husbands were allocated the Family Room , undisturbed, for as long as we needed. Staff briefed us clearly and kindly on the necessary steps. All staff smiled and greeted whenever we met. The home was nicely decorated, the rooms fine and great thought put into the stimulation of the residents. We were so pleased she ended her life in this peaceful and calming environment.
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Review from Joanna B (Wife of Resident) published on 15 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Claremont Court provides the most wonderful warm atmosphere. Its something that I am aware of every visit and it is something that all the friends and relatives comment on.
Each staff member addresses us by name, shares a greeting and a little chat.
The care and kindness shown to my husband is absolutely
exemplary. Nothing is too much trouble in their care for my husband and they are so tactful as he dislikes needing help from them.
The activities team use encouragement for my husband to participate with the activites and Namaste is such a positive thing.
The relatives all know how very difficult it is to look after people with dementia which is such a cruel disease.
I think we all feel so personally supported by both the staff and the management team.
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Review from Robert K (Brother of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother moved to Claremont Court back in December 2024 and throughout this time the care he has received has been excellent.


My brother is not the easiest resident - he has significant learning difficulties, dementia and cannot communicate in any way - but the team at Claremont treat him with

respect and care. And, no matter how much fuss he makes when he is receiving personal care, they always provide this with kindness. Moreover, the staff are fully aware that my brother is resistant to personal care, so two carers turn up to help him and get his changed and clean in a prompt and highly efficient way.


I have also been impressed with the way that they spot things like UTI's and get him treated and they way that they are able to ensure that he always takes his medicine, Prior to Claremont he was at another home, where the care was poor, resulting is missed medication which resulted in seizures and stays in hospital.


In short, I highly recommend Claremont Court.

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Review from Fiona H (Daughter of Resident) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been really impressed with the excellent care from everybody....Everyone has taken so much trouble to settle my mother in to Claremont and she couldn't be in a better place. A very bright, positive atmosphere with a lot going on and excellent spaces both inside and outside.
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Review from Diane M (Daughter of Resident) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been very well cared for at Claremont Court for more than three years. She was able to enjoy her birthday activity in October 2024, despite being very frail. Unfortunately, she can no longer take part in activities and is completely bed bound. The staff are kind and helpful and very professional
in their dealings with the residents and their families. My family and friends who have visited all comment on what a lovely place Claremont Court is, with a lovely atmosphere.
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Review from G T (Husband of Resident) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly, helpful, caring staff working together as a team. Plenty of smiles! Management staff approachable and happy to discuss any general issues. Regular visits by GP who, together with nursing staff, keep us informed of any developments.
When selecting Claremont Court, we were advised the aim was
to make residents feel, as far as possible, like being at home. Not by chance, they achieve this in full measure.
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Review from K H (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been so happy at Claremont Court. Staff are caring, kind and respectful of all residents taking the time to get to know them and it feels like one big, happy family. Dad is supported to join in activities when he wants to, allowed to make his own choices about those he doesn't and clearly loves
the staff - they get a bigger smile than I do! They know his interests and preferences and support these. The staff have also been so kind and supportive of us, his family. I could not have asked for a better home for dad.
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Review from Christine W (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers treat the residents with great respect and kindness at all times, the atmosphere is friendly. It seems to me that great care is taken to make residents' lives as fulfilled and meaningful as possible even though many suffer from difficult symptoms of advanced dementia. I love the way carers
smile, wave and say hello to my mother by name as she endlessly walks up and down the corridors. She responds positively and tells me often that she doesn't know who tbe people are that walk up and down but that they are friendly and kind to her. I doubt I could easily find another home where my mother's difficult needs could be so well met.
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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Claremont Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.918 for Claremont Court Care Home is calculated as follows: ( (305 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 330 Ratings = 4.918
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Claremont Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (22)

Meet the Team (1)

Karen

Karen Byres

Job Title: Home Manager Joined: 2014

Karen has over 30 years’ experience in healthcare, specialising in the care of people living with mid-to-late stage dementia. A qualified Dementia Interpreter and trainer, she has a deep understanding of how dementia affects communication, behaviour, and emotional wellbeing - particularly in more complex needs.


Beginning her career as a carer, Karen developed hands-on expertise supporting individuals with advanced dementia before moving into leadership. Since becoming Registered Home Manager of Claremont Court in 2014, she has built a highly skilled and consistent team focused on delivering calm, person-led care for residents with complex dementia needs.


Under Karen’s leadership, Claremont Court has received national recognition for its dementia care, including:
- Best Specialist Care (Dementia), National Care Home Awards 2025
- Dementia Care Award, Great British Care Awards 2023
- Nursing Home of the Year, Surrey Care Awards 2024


Karen is passionate about ensuring every resident feels safe, understood, and valued. She says:
“I believe great dementia care starts with truly knowing the person so we can support them to feel secure and live well, whatever stage they’re at.”

Frequently Asked Questions about Claremont Court Care Home

What types of Care is Claremont Court Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Claremont Court Care Home have?

There are 57 Single Rooms.

What are the Facilities & Services at Claremont Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Claremont Court Care Home to the centre of Guildford?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Claremont Court Care Home to verify any information. View our terms and conditions. Claremont Court Care Home has an Enhanced Service - more info.