Claremont Court Care Home, Guildford, Surrey
Claremont Court Care Home, Guildford, Surrey
Claremont Court Care Home, Guildford, Surrey

Claremont Court has been purpose-built and expertly equipped to specialise in dementia care services, employing qualified carers and supporting the development of new talent.

While being ideal for individuals with mental health complications, Claremont Court is also an ideal environment for elderly people to spend a retirement, or those with nursing needs to rest and recuperate.

Residents enjoy pleasant grounds and a spacious interior, with personal interests encouraged alongside organised events and activities.

Group: Carebase Ltd

Person in charge: Karen Byres (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 57 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 57

Shared Rooms: 0

Rooms with ensuite WC: 57

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Claremont Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 22 Aug 2017

Residential Dementia Care or Nursing Dementia Care beds available for respite or permanent residents.

Reviews

9.7 Claremont Court Care Home has a Review Score of 9.7 (9.665)

The Review Score of 9.7 (maximum of 10) for Claremont Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Claremont Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.665 for Claremont Court Care Home is calculated as follows: ( (210 Excellents x 5) + (97 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 310 Ratings = 4.665

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Claremont Court Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.4 positive Reviews (57 registered maximum number of service users ÷ 5). 13 Reviews ÷ 11.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Claremont Court Care Home?

  • Extremely LIKELY
    25
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Claremont Court Care Home

  • Daughter of Resident/Service User
    12
  • Husband of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Brother of Resident/Service User
    1
  • Cousin of Resident/Service User
    1
  • more

A really wonderful, professional, caring home - staff are very caring and helpful.
Accommodation always very clean and well cared for.
Entertainment very good - my mother loves all aspects of her care, accommodation and life at Claremont Court.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent, my cousin was in a care home in Minehead and moved to Claremont Court, what a total transformation. From nearly dying if I left her in the previous home to putting on weight, her skin is better and she is much healthier. Claremont Court provides wonderful care.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

From November 2012 when my husband was admitted, mobile then and there was plenty of space for free movement although safe and secure.
We were lead by our instincts for choice, which seemed a daunting future journeying through vascular dementia.
Almost five years on myself, daughter and son will be eternally grateful for the utmost care and support we have received.
The staff are dedicated and caring with dignity.
Residents receive a good quality of life with many outings, parties and entertainment.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Dionne Willoughby, Administrator at Claremont Court Care Home responded to this review on 01 Sep 2017:

Thank you for your review. It's a pleasure to look after your husband and to know you and your family.

I couldn't wish for better care for Mum. We were so lucky to get a placement at Claremont for her. No one wants to see a loved one go into full-time care but everyone has supported us with the transition. All staff are so hard working and caring, I have absolute peace of mind regarding Mum's welfare and needs, knowing she is safe is priority. Social activities are fantastic. Everyone at Claremont is a credit to the company - thank you so much.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I first heart about Claremont Court about 5 years ago, from Social Services. After looking at other homes, I am glad it was Claremont Court. My wife has been well looked after now for about 5 years and now her sister is also at the home - 2 sisters are at the same home. The staff are as good as you get! I am well pleased.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father was moved from a Sunrise Care Home in Surrey in February as his needs became very challenging - aggression and need for nursing input. After an extensive search for homes (26) I finally had a positive response from the manager. Her team are professional, caring, well trained and pro-active.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Karen Byres, Home Manager at Claremont Court Care Home responded to this review on 17 Aug 2017:

Thank you very much for your positive review. It was an absolute pleasure to look after your father and to get to know you.
Kind regards
Karen

My mother was at Claremont Court from October until her death in late December 2016. Although it turned out to be a short stay, she was very well cared for. The building and accommodation are modern, clean and bright. In particular, the staff were very caring and nothing was too much trouble to make all residents feel 'at home', comfortable and well cared for.

How likely would you be to recommend Claremont Court Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My Mother was moved to Claremont Court at the beginning of 2017 and I have nothing but praise for this nursing home. The expert care and consideration provided by all staff is above and beyond my expectations. My Mother's physical and mental state has improved and a huge worry has been lifted from my shoulders.

I would recommend Claremont Court without hesitation.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Leaving a loved one in a nursing home is always a traumatic experience. The settling in period can be difficult. It would appear Claremont Court is both sensitive and aware of the needs of client and carers . Caring for a stranger with dementia is a challenge and Claremont appear to be up to the task.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Claremont Court provided a caring and supportive environment for the last month of my mother's life. The staff were superb - they not only cared for Mum but did so in an affectionate manner. They tried to maintain her dignity as her health failed and always responded to her sense of humour with appreciation. The physical environment was well designed apart from problems with the lift to the second floor on a few occasions. I am very grateful to Claremont Court for their care of my mother.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was moved to Claremont Court from her care home when her health deteriorated and she needed more nursing care. During her last few weeks, she received excellent palliative care. Nursing staff took time to encourage her to eat and drink she was bathed nightwear and bedding changed daily. We could visit any time day or night and offered hot drinks. A small fully equipped kitchen was also available to us.
How we wish mum moved there earlier so she could have enjoyed as best as her health would allow, to partake in the activities and use the pleasant dining room with other residents.
We could only observe the dedication of the staff in their care of other residents all of whom suffered from dementia. Staff had time to spend with them and preserve their dignity at all times. The staff also had time to spend with us and said their care was for the relatives as well as their residents and it showed.
Although we as a family were involved with Claremont Court for a short while, we would have no hesitation in recommending them as caring environment for those suffering from dementia, being looked after by staff who really care.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

There is a relaxed atmosphere at the home with freedom for residents to move around on their designated floor. All staff are friendly and approachable and willing to assist when problems arise during visits. The menu appears to be varied although I cannot comment further on the food/meals itself. More information on my wife's behaviour/progress, either good or bad, would be welcomed. There is a good range of activities available for residents.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Excellent facility in which my mum is being looked after with the utmost care and dignity.
The staff are delightful and seem to be well managed and supported.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Front desk always very helpful. Managers always approachable and helpful. My brother settled in very well.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Right from the beginning, when I was looking for a home for my mother, I felt comfortable and confident that my mother would receive good care. Everyone is very friendly and approachable.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I would recommend Claremont Court to anyone looking for a care home for someone with dementia. My uncle moved to the home directly from hospital. Apart from dementia my uncles first language was British sign language as he had been born deaf and he had always lived on his own. We were concerned that he would struggle to communicate with the staff, but this was not the case. The staff went out of their way to communicate with him, even putting up simple signs on his bedroom wall to help the staff going into his room. The staff cared really well for my uncle, this mean't he settled very quickly. Sadly my uncle passed away 4 months after moving to the home. But we were comforted by the knowledge that he was well cared for in his final days. As a family we felt that both my uncle and the family were really well supported under very difficult circumstances.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law went to the care home at the end of last year as she was in her last stage of Dementia. I liked everything about the home but would recommend they review their food. The residents looked happy and the place was very clean and staff were very friendly.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife has been in Claremont Court for five months now and as far as I can tell is happy with all things here.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Before he came to Claremont Court my father's dementia had led to very difficult behaviour at times. When we discussed this before he came here, the staff took it in their stride. They have worked with us to ensure that he settled in, and we have been delighted by how calm and happy he is now. Whenever we visit he tells us how kind and friendly the staff are, and that is obvious from the way they treat him.
His care plan focuses very much on him as an individual and they have always involved us in developing this. When there has been an occasional problem, they have always contacted us promptly, explained the situation and their plans to resolve it, and sought feedback from us.
His own views are taken into consideration and respected. It is a joy to see him so content.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

You couldn't ask for a better place for a family member to be living. All staff show the meaning of care and this gives us peace of mind every single day. Gold star for all services.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am extremely pleased with the level of care and welcoming approach that has been given to my mother from all the staff since taking up residence some two months ago. Clearly she is going from strength to strength and has settled in well. The ambience of Claremont Court together with the stimulus of both staff and other residents around her has helped my mother become much more relaxed and very happy in her new environment.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

In all the years mum was in Claremont Court she was well looked after and all the staff couldn't do enough for her, even in her bad moments.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother initially went into Claremont Court for two weeks respite after I had moved in with her in own home since February 2015. Whilst I was with her she was very restless and agitated and at times violent. I now think this is because she was no longer in charge of her own domain. However, after her respite (she settled in extremely well, much to my surprise) it was decided that it would be better for her to become a permanent resident in Claremont Court. The change in her has been amazing; every time I visit she is totally relaxed and calm, and not at all concerned when I leave her. I am sure this change is due to the welcoming environment as well as the attitude of the manager and her staff.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The service provided to our mother and ourselves at Claremont Court in Guildford is excellent. The standard of care is superb in that it provides not only good food, medical care and facilities but also wonderful care in a loving compassionate atmosphere. The carers are superb and unfailingly cheerful whilst maintaining my mothers care and dignity. I would highly recommend Claremont Court to anyone whose relative is suffering from dementia.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

After nine months of searching, we were really pleased for my wife to be offered a place at Claremont Court. My wife has now been in residence for 3 months, and has settled in well. She has become much calmer, has put on weight and is eating, drinking and keeping well, and this is a great relief to me. The staff are very welcoming, warm and friendly, and treat my wife with dignity. The location of this home is superb, being at the end of a quiet cul-de-sac. Activities in the home are many and varied - Highly recommended.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We were very happy with Mums care, it is never easy with dementia sufferers but all the staff were patient, efficient and compassionate, we couldn't have asked for any more. The home was bright and clean, facilities and meals were good and there were activities arranged regularly.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Mid-size Care Home Groups 2017

Recipient: Carebase Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

Karen

Karen Byres

Job Title: Home Manager

Joined: 2014

Description:

Karen Byres, the Home Manager at Claremont Court has worked in care for over 25 years having started her career as a carer. Karen spent nine years working for another care home operator in the Guildford area as Registered Manager so has a wealth of experience in managing and leading established care homes. Prior to joining Claremont Court worked for two years improving care standards of a care home that was judged as ‘inadequate’ by the regulator, the Care Quality Commission (CQC) and led the home to achieve fully compliant status. Karen is NVQ qualified and holds the Registered Managers Award. In addition, Karen has been trained in supporting people living with Parkinson’s and Diabetes, as well as completing a course in ‘Attachment and Awareness in Dementia’ at the University of Southampton.

Karen says: “I love working with the team at Claremont Court, who are dedicated to providing very personalised care to meet our residents unique needs. Every day at Claremont is heart warming.”

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Claremont Court Care Home