Claremont Court Care Home

Harts Gardens, Guildford GU2 9QA
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9.9 99 Reviews
  • Claremont Court Care Home, Guildford
Claremont Court is a specialist dementia care home supporting people living with mid-to-late stage and complex dementia, including those with nursing needs and end-of-life care. The home holds Platinum accreditation with the Gold Standards Framework, reflecting its expertise in delivering high-quality, compassionate care at every stage.

Led by an experienced Dementia Interpreter, the team has a deep understanding of how dementia affects behaviour, communication and wellbeing. Care is tailored to each individual, with a strong focus on creating a calm, reassuring environment where residents feel safe, understood and supported - particularly those with more advanced or complex needs.

The home has been purposefully designed for dementia care, with clear wayfinding, wide corridors and personalised memory boxes to promote familiarity and independence. Sensory-based approaches, including regular Namaste Care sessions, support relaxation, comfort and emotional wellbeing.

Claremont Court provides both residential dementia and nursing dementia care, with a consistent and highly trained team delivering person-led support, meaningful engagement and gentle stimulation suited to each stage of dementia.

Residents benefit from a structured yet flexible approach to daily life, including reminiscence activities, sensory experiences, social interaction and time outdoors in the secure sensory garden.
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Care Provided by Claremont Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
The price(s) shown are provided by the care home. Contact Claremont Court Care Home for full pricing details and T&Cs.

Contact Claremont Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Claremont Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Karen Byres (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (57)

Claremont Court Care Home Reviews (99)

9.9

Claremont Court Care Home has a Review Score of 9.9 (9.918) out of 10, based on 28 reviews in the last 2 years.
Over all time Claremont Court Care Home has 99 reviews.

Overall Experience
  • 89
  • 10
  • 0
  • 0
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Date Published
  • 99
  • 6
  • 18
  • 28
  • 71
Reviewer Connection to Claremont Court Care Home
  • 42
  • 14
  • 13
  • 12
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 99, showing 41-60
Review from P A (Son of Resident) published on 8 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the way my mother is being looked after at Claremont Court Care Home, she seems settled and comfortable. All the staff appear caring and extremely friendly and I am kept up to date with any developments as and when they occur.
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Review from Michael H (Husband of Resident) published on 8 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I've always found the staff friendly and helpful though not always easy to contact over my wife's everyday care and frequent falls. But I have noticed bedside care etc though I regret she never seems to have been given chocolates given her by her visitors. The last couple of times staff have kindly
wheeled her out into the garden and my wife has lifted her head and made real eye contact. So many thanks for all you do. Thanks also for the regular contact with the doctor.
Reply from Karen Byres, Home Manager at Claremont Court Care HomeThank you for taking the time to leave us a review. We’re so happy to hear you’ve always found our team to be friendly and helpful. Please be assured we will continue to encourage your wife to enjoy the chocolates gifted to her and do all we can to be on hand to answer your calls. We’re also pleased that you have been able to enjoy spending time in our gardens together. As the weather continues to improve, we hope you will be able to spend more time out there together as she seems to enjoy it very much.
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Review from J L (Daughter of Resident) published on 1 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 98-year-old mother suffers from dementia. Despite being disorientated in time and place and lacking awareness of the world around her, she continues to be happy, all her needs met and she is obviously well cared for. Since moving into Claremont Court, she has not expressed any word of complaint and
is obviously very fond of all her carers. Despite visiting at different times and days, I have always found her very well cared for. I am impressed by the resident-centered care which helps my mother to feel as though she is living in her own home. I have been highly impressed by the warm and welcoming atmosphere of the Care Home. My impression is that the home is well run with my mother enjoying the food, the activities and the comfort of her own room. It is a comfort to know she is so happy and well cared for. In my experience, any issues or concerns are easily and quickly dealt with. Communication from the care home is excellent.
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Review from Joan C (Wife of Resident) published on 25 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been so delighted with - and humbled by - the loving care my husband receives at Claremont. He is always in immaculate condition whenever I visit, and is as comfortable as he can possibly be. The bandaging he needs on his feet is immaculate. I feel so fortunate that he was transferred to Claremont
in January and would like to give huge thanks to all the kind and very proficient staff who look after and care for him (and who are always ready to answer and deal with any questions or concerns). Sincere thanks are also more than due to those who are in charge and oversee Claremont. You are all absolutely amazing!
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Review from Nina N (Daughter of Resident) published on 19 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care. Excellent communication between staff and relatives. Sensible measures taken through covid and consultant. Approachable staff, thoughtful to the needs of residents and relatives. Couldn’t wish for a better home for my mother.
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Review from Debbie S (Daughter of Resident) published on 19 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum’s been home for the last two years. I would definitely recommend Claremont which has caring, hardworking staff who give my mum the respect and dignity she deserves as dementia is a very cruel disease.
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Review from John U (Husband of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has only been a resident since January 12th 2021 and because of Covid I have been unable to visit her.
However the help and friendly way she was greeted and the helpful way the staff have been when I have called to ask how she is getting on I cannot fault.
She has also settled very well.
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Review from Rob Y (Son of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole experience from the beginning to getting my dad into the home was easy, nothing was too much trouble. All the staff are so helpful, I haven't been able to go into the home due to Covid-19 but when I can it will be nice to thank the staff personally for the care they have given my dad.
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Review from Peter S (Husband of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and courtesy given to my wife has always been of the highest order. She has thrived in the environment of Claremont Court, and although her dementia prevents her from describing her experience it is clear in many other ways that she is comfortable and happy.
I too, as a visiting relative,
am always treated with kindness and courtesy by any member of staff that I meet. It has always been clear to me that there is a culture of care among all of the staff which must come from the very top.
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Review from Gillie G (Daughter of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the many years my mother has resided at Claremont Court I have had every confidence that the management and staff have her best interests at heart. My mother is well settled and I wouldn’t dream of ever moving her, despite her being a distance from my home, but it was the best place I could find
for her within 25 or so miles at the time I was looking. There were many other homes I visited but there were many I would not put her in for a number of reasons. The manager, the staff and the home were the place I had been searching for; the best place for my mother.
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Review from Judy K (Niece of Resident) published on 8 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing and dedicated staff, well organised. Lots of fun things going on for the residents. I am always kept updated if anything happens eg accidents or medication is changed. The care staff along with the entertainment staff and everyone behind the scenes work very hard.
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Review from Debby J (Daughter of Resident) published on 8 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care home. Amazing staff. I know my mother is well cared for. They go above and beyond for their residents and the activities are great. I cannot fault Claremont Court Care Home over the last two years.
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Review from C C (Daughter of Resident) published on 2 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Impressed with the flexibility and adaptability of the care home manager.
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Review from A D (Wife of Resident) published on 18 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Claremont Court took my husband for respite care after one care home had refused to have him, and another had thrown him out after six days. I immediately realised that he was not the most difficult resident there. Thanks to new medication and the excellent care, after a month I took him home calm,
lucid and happy. He enjoyed the many activities. I was impressed by the wonderful way the staff handled very mentally ill people.
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Review from C S (Daughter of Resident) published on 7 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum loved being in the care home. She not only felt safe, but also valued. She loved the food and all the activities. They even had her knitting years after she had stopped. I felt that I could enjoy my holiday knowing she was wll looked after and happy. Thank you Claremont.
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Review from B L (Son of Resident) published on 2 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well cared for, understanding, very attentive to all their needs.
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Review from S T (Daughter of Resident) published on 31 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has dementia and Claremont Court have taken her in with so much love and kindness, I cannot fault them in anyway, my heart was breaking but they have taken so much stress away from me. It's so clean and fresh inside, and everyone smiles, they plan and do so much with everyone there. Thank
you so much.
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Review from Lisa (Great-Niece of Resident) published on 30 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was moved to Claremont after having a number of falls and her dementia deteriorated. In Claremont we know she is well looked after and is safe which is a huge relief. Claremont provides excellent food and there are always activities going on. Claremont understands the needs that are required
for each individual. Since being in Claremont my aunt's behaviour has calmed down and she is more settled. As for us it's nice we can visit anytime and are felt welcomed.
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Review from F W (Wife of Resident) published on 28 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Claremont Court has a friendly, family and welcoming atmosphere to both residents and their families. The staff are professional, patient and always respectful of their charges. Nothing is too much trouble. There is always a staff member present, keeping a watchful eye on their safety and they are quick
to reassure anyone who displays signs of anxiety. I have never witnessed anything but positive caring from all members of staff.
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Review from S B (Daughter of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad wanted to keep living alone as long as possible, but his health deteriorated, and the family were constantly worried. Now it's such a relief to know Dad is now safe, with somebody to look after him 24/7. We viewed several homes and Claremont COurt was the best. It's purpose-built, so everything
is well designed and equipped for Dad's needs. The decor is light and cheerful and kept spotlessly clean. The staff are all very well trained and have endless patience, never rushing Dad. This enables him to preserve his independence where possible. Importantly the staff are very caring and compassionate to Dad, and also to the family when we find it difficult to cope with his dementia.
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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Claremont Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.918 for Claremont Court Care Home is calculated as follows: ( (305 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 330 Ratings = 4.918
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Claremont Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (22)

Meet the Team (1)

Karen

Karen Byres

Job Title: Home Manager Joined: 2014

Karen has over 30 years’ experience in healthcare, specialising in the care of people living with mid-to-late stage dementia. A qualified Dementia Interpreter and trainer, she has a deep understanding of how dementia affects communication, behaviour, and emotional wellbeing - particularly in more complex needs.


Beginning her career as a carer, Karen developed hands-on expertise supporting individuals with advanced dementia before moving into leadership. Since becoming Registered Home Manager of Claremont Court in 2014, she has built a highly skilled and consistent team focused on delivering calm, person-led care for residents with complex dementia needs.


Under Karen’s leadership, Claremont Court has received national recognition for its dementia care, including:
- Best Specialist Care (Dementia), National Care Home Awards 2025
- Dementia Care Award, Great British Care Awards 2023
- Nursing Home of the Year, Surrey Care Awards 2024


Karen is passionate about ensuring every resident feels safe, understood, and valued. She says:
“I believe great dementia care starts with truly knowing the person so we can support them to feel secure and live well, whatever stage they’re at.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Claremont Court Care Home to verify any information. View our terms and conditions. Claremont Court Care Home has an Enhanced Service - more info.