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Claremont Court Care Home

Harts Gardens, Guildford, Surrey GU2 9QA
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Having had experience with other care homes for my mother - this one is outstanding.Vanessa T(Daughter of Resident/Service User)
Claremont Court Care Home, Guildford
His care has always been excellent and it's evolving as his condition changesPhill K(Son of Resident/Service User)
Claremont Court Care Home, Guildford
Claremont Court took every one of her challenging behaviours in their strideG S(Daughter of Resident/Service User)
Claremont Court Care Home, Guildford

Claremont Court is a specialist dementia care home supporting people living with mid-to-late stage and complex dementia, including those with nursing needs and end-of-life care. The home holds Platinum accreditation with the Gold Standards Framework, reflecting its expertise in delivering high-quality, compassionate care at every stage.

Led by an experienced Dementia Interpreter, the team has a deep understanding of how dementia affects behaviour, communication and wellbeing. Care is tailored to each...  

Care Provided by Claremont Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,850N/A
Nursing Dementia CareFrom £1,850N/A

Contact Claremont Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Karen Byres(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (57)
  • Single Rooms with ensuite Wet Room (57)

Claremont Court Care Home Reviews (101)

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9.9

Claremont Court Care Home has a Review Score of 9.9 (9.912) out of 10, based on 28 reviews in the last 2 years. Over all time Claremont Court Care Home has 101 reviews.

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Review from Thomas H (Brother of Resident) published on 20 December 2022 Submitted via Website
Overall Experience

My brother has recently moved into Claremont Court. I have visited twice. The manager is most professional and helpful. The staff are friendly and caring. The building is well-equipped and maintained.

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Review from jeanette p (Daughter-in-law of Resident) published on 20 December 2022 Submitted via Website
Overall Experience

Very happy with the way the staff will contact us if our mum has had a fall. Plus, whenever we visit the staff are always friendly and helpful. So would like to say thank you for all your hard work.

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Review from P A (Son of Resident) published on 8 May 2022 Submitted via Website
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I am very pleased with the way my mother is being looked after at Claremont Court Care Home, she seems settled and comfortable. All the staff appear caring and extremely friendly and I am kept up to date with any developments as and when they occur.

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Review from Michael H (Husband of Resident) published on 8 May 2022 Submitted via Website
Overall Experience

I've always found the staff friendly and helpful though not always easy to contact over my wife's everyday care and frequent falls. But I have noticed bedside care etc though I regret she never seems to have been given chocolates given her by her visitors. The last couple of times staff have kindly wheeled her out into the garden and my wife has lifted her head and made real eye contact. So many thanks for all you do. Thanks also for the regular contact with the doctor.

Reply from Karen Byres, Home Manager at Claremont Court Care Home

Thank you for taking the time to leave us a review. We’re so happy to hear you’ve always found our team to be friendly and helpful. Please be assured we will continue to encourage your wife to enjoy the chocolates gifted to her and do all we can to be on hand to answer your calls. We’re also...  

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Review from J L (Daughter of Resident) published on 1 December 2021 Submitted via Website
Overall Experience

My 98-year-old mother suffers from dementia. Despite being disorientated in time and place and lacking awareness of the world around her, she continues to be happy, all her needs met and she is obviously well cared for. Since moving into Claremont Court, she has not expressed any word of complaint and is obviously very fond of all her carers. Despite visiting at different times and days, I have always found her very well cared for. I am impressed by the resident-centered care which helps my mother to feel as though she is living in her own home. I have been highly impressed by the warm and welcoming atmosphere of the Care Home. My impression is that the home is well run with my mother enjoying the food, the activities and the comfort of her own room. It is a comfort to know she is so happy and well cared for. In my experience, any issues or concerns are easily and quickly dealt with. Communication from the care home is excellent.

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Review from Joan C (Wife of Resident) published on 25 November 2021 Submitted via Website
Overall Experience

I have been so delighted with - and humbled by - the loving care my husband receives at Claremont. He is always in immaculate condition whenever I visit, and is as comfortable as he can possibly be. The bandaging he needs on his feet is immaculate. I feel so fortunate that he was transferred to Claremont in January and would like to give huge thanks to all the kind and very proficient staff who look after and care for him (and who are always ready to answer and deal with any questions or concerns). Sincere thanks are also more than due to those who are in charge and oversee Claremont. You are all absolutely amazing!

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Review from Nina N (Daughter of Resident) published on 19 November 2021 Submitted via Website
Overall Experience

Excellent care. Excellent communication between staff and relatives. Sensible measures taken through covid and consultant. Approachable staff, thoughtful to the needs of residents and relatives. Couldn’t wish for a better home for my mother.

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Review from Debbie S (Daughter of Resident) published on 19 November 2021 Submitted via Website
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My mum’s been home for the last two years. I would definitely recommend Claremont which has caring, hardworking staff who give my mum the respect and dignity she deserves as dementia is a very cruel disease.

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Review from John U (Husband of Resident) published on 23 February 2021 Submitted via Website
Overall Experience
My wife has only been a resident since January 12th 2021 and because of Covid I have been unable to visit her.
However the help and friendly way she was greeted and the helpful way the staff have been when I have called to ask how she is getting on I cannot fault.

She has also settled very well.

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Review from Rob Y (Son of Resident) published on 11 February 2021 Submitted via Website
Overall Experience

The whole experience from the beginning to getting my dad into the home was easy, nothing was too much trouble. All the staff are so helpful, I haven't been able to go into the home due to Covid-19 but when I can it will be nice to thank the staff personally for the care they have given my dad.

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Review from Peter S (Husband of Resident) published on 10 February 2021 Submitted via Website
Overall Experience
The care and courtesy given to my wife has always been of the highest order. She has thrived in the environment of Claremont Court, and although her dementia prevents her from describing her experience it is clear in many other ways that she is comfortable and happy.

I too, as a visiting relative, am always treated with kindness and courtesy by any member of staff that I meet. It has always been clear to me that there is a culture of care among all of the staff which must come from the very top.

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Review from Gillie G (Daughter of Resident) published on 9 February 2021 Submitted via Website
Overall Experience

In the many years my mother has resided at Claremont Court I have had every confidence that the management and staff have her best interests at heart. My mother is well settled and I wouldn’t dream of ever moving her, despite her being a distance from my home, but it was the best place I could find for her within 25 or so miles at the time I was looking. There were many other homes I visited but there were many I would not put her in for a number of reasons. The manager, the staff and the home were the place I had been searching for; the best place for my mother.

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Review from Judy K (Niece of Resident) published on 8 February 2021 Submitted via Website
Overall Experience

Amazing and dedicated staff, well organised. Lots of fun things going on for the residents. I am always kept updated if anything happens eg accidents or medication is changed. The care staff along with the entertainment staff and everyone behind the scenes work very hard.

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Review from Debby J (Daughter of Resident) published on 8 February 2021 Submitted via Website
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Fantastic care home. Amazing staff. I know my mother is well cared for. They go above and beyond for their residents and the activities are great. I cannot fault Claremont Court Care Home over the last two years.

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Review from C C (Daughter of Resident) published on 2 June 2020 Submitted via Postal Card
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Impressed with the flexibility and adaptability of the care home manager.

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Review from A D (Wife of Resident) published on 18 May 2020 Submitted via Postal Card
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Claremont Court took my husband for respite care after one care home had refused to have him, and another had thrown him out after six days. I immediately realised that he was not the most difficult resident there. Thanks to new medication and the excellent care, after a month I took him home calm, lucid and happy. He enjoyed the many activities. I was impressed by the wonderful way the staff handled very mentally ill people.

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Review from C S (Daughter of Resident) published on 7 April 2020 Submitted via Postal Card
Overall Experience

Mum loved being in the care home. She not only felt safe, but also valued. She loved the food and all the activities. They even had her knitting years after she had stopped. I felt that I could enjoy my holiday knowing she was wll looked after and happy. Thank you Claremont.

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Review from B L (Son of Resident) published on 2 April 2020 Submitted via Postal Card
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Well cared for, understanding, very attentive to all their needs.

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Review from S T (Daughter of Resident) published on 31 March 2020 Submitted via Postal Card
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My mother has dementia and Claremont Court have taken her in with so much love and kindness, I cannot fault them in anyway, my heart was breaking but they have taken so much stress away from me. It's so clean and fresh inside, and everyone smiles, they plan and do so much with everyone there. Thank you so much.

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Review from Lisa (Great-Niece of Resident) published on 30 March 2020 Submitted via Website
Overall Experience

My aunt was moved to Claremont after having a number of falls and her dementia deteriorated. In Claremont we know she is well looked after and is safe which is a huge relief. Claremont provides excellent food and there are always activities going on. Claremont understands the needs that are required for each individual. Since being in Claremont my aunt's behaviour has calmed down and she is more settled. As for us it's nice we can visit anytime and are felt welcomed.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 January 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (8) & Events (1)

News
  • 10 Jun 2026

    The team at a Guildford care home arranged an incredible falcon flying display for residents, their loved ones and members of the community. As well as watching the display, attendees...

  • 13 Feb 2026

    A 16-year-old volunteer at a Guildford care home is inspired by the residents she supports and never imagined her career plans to work in midwifery would lead to volunteering with...

  • 21 Oct 2025

    A specialist dementia care home in Guildford which launched its Namaste Care sessions a year ago is discovering remarkable benefits for residents, including those living with Parkinson’s dementia. The sessions...

Upcoming Events

Awards / Recognitions (23)

  • 01 Jun 2026Recipient: Claremont Court Care Home
  • 07 May 2026Recipient: Claremont Court Care Home
  • 30 Jan 2026Recipient: Carebase

Accreditations

There are no accreditations posted yet for Claremont Court Care Home.

Meet the Team (1)

Karen Byres
Karen ByresJob Title:Home ManagerJoined: 2014

Karen has over 30 years’ experience in healthcare, specialising in the care of people living with mid-to-late stage dementia. A qualified Dementia Interpreter and trainer, she has a deep understanding of how dementia affects communication, behaviour, and emotional wellbeing - particularly in more complex needs.

Beginning her career as a carer, Karen developed hands-on expertise supporting individuals with advanced dementia before moving into leadership. Since becoming Registered Home Manager of Claremont Court in 2014, she has built a highly skilled and consistent team focused on delivering calm, person-led care for residents with complex dementia needs.

Under Karen’s leadership, Claremont Court has received national recognition for its dementia care, including:
- Best Specialist Care (Dementia), National Care Home Awards 2025
- Dementia Care Award, Great British Care Awards 2023

- Nursing Home of the Year, Surrey Care Awards 2024

Karen is passionate about ensuring every resident feels safe, understood, and valued. She says:

“I believe great dementia care starts with truly knowing the person so we can support them to feel secure and live well, whatever stage they’re at.”

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