Claremont Court Care Home

Harts Gardens, Guildford GU2 9QA
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9.9 95 Reviews
  • Claremont Court Care Home, Guildford
Claremont Court Care Home is an award-winning care home that provides specialist dementia care with love and compassion. It also holds platinum accreditation with the Gold Standards Framework for end-of-life care.

The experienced team ensures that residents live well with dementia and achieve a high quality of life by receiving person-centred care, stimulation and social interaction designed to support their overall health and wellbeing.

The calm and welcoming home supports its team to provide expert residential dementia and nursing dementia care, having been designed to meet the needs of those living with complex dementia. It features wide corridors, clear signage to aid wayfinding and memory boxes for residents to personalise.

There are comfortable and spacious dining rooms, lounges, a library and salon, not to mention the home's loving cats, Clare and Monty, and therapy dog Ruby. The home’s large sensory garden features vegetable boxes that residents take pride in looking after.

Residents enjoy a varied schedule of activities tailored to their interests and abilities. These include arts and crafts, reminiscence activities, and dementia-aid computer games and puzzles. There are regular visits from performers, minibus trips to local places of interest and partnerships with schools and charities. It also hosts a monthly dementia support group.

And, with soothing lighting, music and aromatherapy, residents can experience multi-sensory relaxation as part of a group, or in the comfort of their own bedroom, during regular Namaste Care sessions.

Claremont Court won the Dementia Care award at the South East Great British Care Awards 2023. In recognition of the home's commitment to high-quality care and the provision of on-going training, professional development, and guidance to to support all residents to live fulfilled and happy lives.
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Care Provided by Claremont Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Dementia Care: from £1650

These prices are only a guideline, please contact Claremont Court Care Home to find out the exact price for your requirements.

Contact Claremont Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Claremont Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Karen Byres (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (0)

Claremont Court Care Home Reviews (95)

9.9

Claremont Court Care Home has a Review Score of 9.9 (9.940) out of 10, based on 24 reviews in the last 2 years.
Over all time Claremont Court Care Home has 95 reviews.

Overall Experience
  • 86
  • 9
  • 0
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Date Published
  • 95
  • 10
  • 18
  • 24
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Reviewer Connection to Claremont Court Care Home
  • 39
  • 14
  • 14
  • 11
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
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  • 1
Total of 95, showing 41-60
Review from Nina N (Daughter of Resident) published on 19 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care. Excellent communication between staff and relatives. Sensible measures taken through covid and consultant. Approachable staff, thoughtful to the needs of residents and relatives. Couldn’t wish for a better home for my mother.
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Review from Debbie S (Daughter of Resident) published on 19 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum’s been home for the last two years. I would definitely recommend Claremont which has caring, hardworking staff who give my mum the respect and dignity she deserves as dementia is a very cruel disease.
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Review from John U (Husband of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has only been a resident since January 12th 2021 and because of Covid I have been unable to visit her.
However the help and friendly way she was greeted and the helpful way the staff have been when I have called to ask how she is getting on I cannot fault.
She has also settled very well.
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Review from Rob Y (Son of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole experience from the beginning to getting my dad into the home was easy, nothing was too much trouble. All the staff are so helpful, I haven't been able to go into the home due to Covid-19 but when I can it will be nice to thank the staff personally for the care they have given my dad.
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Review from Peter S (Husband of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and courtesy given to my wife has always been of the highest order. She has thrived in the environment of Claremont Court, and although her dementia prevents her from describing her experience it is clear in many other ways that she is comfortable and happy.
I too, as a visiting relative,
am always treated with kindness and courtesy by any member of staff that I meet. It has always been clear to me that there is a culture of care among all of the staff which must come from the very top.
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Review from Gillie G (Daughter of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the many years my mother has resided at Claremont Court I have had every confidence that the management and staff have her best interests at heart. My mother is well settled and I wouldn’t dream of ever moving her, despite her being a distance from my home, but it was the best place I could find
for her within 25 or so miles at the time I was looking. There were many other homes I visited but there were many I would not put her in for a number of reasons. The manager, the staff and the home were the place I had been searching for; the best place for my mother.
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Review from Judy K (Niece of Resident) published on 8 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing and dedicated staff, well organised. Lots of fun things going on for the residents. I am always kept updated if anything happens eg accidents or medication is changed. The care staff along with the entertainment staff and everyone behind the scenes work very hard.
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Review from Debby J (Daughter of Resident) published on 8 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care home. Amazing staff. I know my mother is well cared for. They go above and beyond for their residents and the activities are great. I cannot fault Claremont Court Care Home over the last two years.
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Review from C C (Daughter of Resident) published on 2 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Impressed with the flexibility and adaptability of the care home manager.
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Review from A D (Wife of Resident) published on 18 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Claremont Court took my husband for respite care after one care home had refused to have him, and another had thrown him out after six days. I immediately realised that he was not the most difficult resident there. Thanks to new medication and the excellent care, after a month I took him home calm,
lucid and happy. He enjoyed the many activities. I was impressed by the wonderful way the staff handled very mentally ill people.
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Review from C S (Daughter of Resident) published on 7 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum loved being in the care home. She not only felt safe, but also valued. She loved the food and all the activities. They even had her knitting years after she had stopped. I felt that I could enjoy my holiday knowing she was wll looked after and happy. Thank you Claremont.
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Review from B L (Son of Resident) published on 2 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well cared for, understanding, very attentive to all their needs.
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Review from S T (Daughter of Resident) published on 31 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has dementia and Claremont Court have taken her in with so much love and kindness, I cannot fault them in anyway, my heart was breaking but they have taken so much stress away from me. It's so clean and fresh inside, and everyone smiles, they plan and do so much with everyone there. Thank
you so much.
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Review from Lisa (Great-Niece of Resident) published on 30 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was moved to Claremont after having a number of falls and her dementia deteriorated. In Claremont we know she is well looked after and is safe which is a huge relief. Claremont provides excellent food and there are always activities going on. Claremont understands the needs that are required
for each individual. Since being in Claremont my aunt's behaviour has calmed down and she is more settled. As for us it's nice we can visit anytime and are felt welcomed.
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Review from F W (Wife of Resident) published on 28 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Claremont Court has a friendly, family and welcoming atmosphere to both residents and their families. The staff are professional, patient and always respectful of their charges. Nothing is too much trouble. There is always a staff member present, keeping a watchful eye on their safety and they are quick
to reassure anyone who displays signs of anxiety. I have never witnessed anything but positive caring from all members of staff.
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Review from S B (Daughter of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad wanted to keep living alone as long as possible, but his health deteriorated, and the family were constantly worried. Now it's such a relief to know Dad is now safe, with somebody to look after him 24/7. We viewed several homes and Claremont COurt was the best. It's purpose-built, so everything
is well designed and equipped for Dad's needs. The decor is light and cheerful and kept spotlessly clean. The staff are all very well trained and have endless patience, never rushing Dad. This enables him to preserve his independence where possible. Importantly the staff are very caring and compassionate to Dad, and also to the family when we find it difficult to cope with his dementia.
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Review from Janet R (Wife of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband resided at Claremont Court Care home for 14 months. During that time he was extremely well cared for, always clean and tidy. The staff responded to his needs even when he was at his most difficult. At these times he could be rude, aggressive and argumentative, but this did not prevent the
staff from dealing with him kindly and sympathetically, consequently, the relationship between him and the staff was excellent. My husband did not join in with the many and varied activities provided but enjoyed anything musical which produced a smile, I found it difficult placing my husband in care but the staff always had the time to talk and help me when I was at my lowest. After researching homes, we selected Claremont even though it was expensive because it met his needs, however toiletries and hygiene products were not included in the fees so I had to provide them. It also came as a surprise that Social Services were able to place some of their clients in the home at a fraction of the cost. My husband was cared for with respect and dignity and therefore I would recommend Claremont.
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Review from John R (Son of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the standard of care provided at Claremont Court. All of the staff contribute by their hard work and calm, professional approach. I cannot praise the home too highly and would recommend it without any reservation.
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Review from Pamela S (Wife of Resident) published on 26 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After visiting several care homes I found Claremont Court in Guildford. The moment I walked in and met the manager I knew Claremont Court was the home for my husband, who has dementia. The staff are wonderful with all the residents. Claremont is purpose-built on three floors, with access to the garden,
which is wonderful for the nice weather. The carers do a fantastic job and nothing is too much trouble. with this terrible illness, I wasn't looking for silk curtains and five-star surroundings, I was looking for five-star care which I know I have got.
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Review from C M (Daughter of Resident) published on 26 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great facility with lovely staff who are really caring and wonderful to my mum. I feel my mum is in great hands and I have no worries.
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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Claremont Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.940 for Claremont Court Care Home is calculated as follows: ( (266 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 282 Ratings = 4.94
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Claremont Court Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (20)

Meet the Team (1)

Karen

Karen Byres

Job Title: Home Manager Joined: 2014

Karen has worked in healthcare for over 30 years, starting her career as a carer. She gained a wealth of experience working with – and then managing – teams caring for older people with dementia. Since 2014, Karen has been the Registered Home Manager of Claremont Court.


Karen’s passion is to create a home from home for all her residents, with a warm and friendly environment. She has developed an exceptionally dedicated team, cherry-picked to form the stable family unit at the heart of Claremont Court’s dementia care.


Karen has led her team to many prestigious award wins, including the Best Specialist Care Category (Dementia) at the National Care Home Awards 2025, the Dementia Care Award at the Great British Care Awards 2023, and the Nursing Home of the Year award at the Surrey Care Awards in November 2024.


Karen’s natural affinity to care for others shines throughout our home. She says: “I love getting to know our residents and truly understanding the person they are behind their dementia. They can be themselves here and yet still live life to the full.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Claremont Court Care Home to verify any information. View our terms and conditions. Claremont Court Care Home has an Enhanced Service - more info.