Claremont Court Care Home

Harts Gardens, Guildford GU2 9QA
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9.9 91 Reviews
  • Claremont Court Care Home, Guildford
Claremont Court Care Home is an award-winning care home that provides specialist dementia care with love and compassion. It also holds platinum accreditation with the Gold Standards Framework for end-of-life care.

The experienced team ensures that residents live well with dementia and achieve a high quality of life by receiving person-centred care, stimulation and social interaction designed to support their overall health and wellbeing.

The calm and welcoming home supports its team to provide expert residential dementia and nursing dementia care, having been designed to meet the needs of those living with complex dementia. It features wide corridors, clear signage to aid wayfinding and memory boxes for residents to personalise.

There are comfortable and spacious dining rooms, lounges, a library and salon, not to mention the home's loving cats, Clare and Monty, and therapy dog Ruby. The home’s large sensory garden features vegetable boxes that residents take pride in looking after.

Residents enjoy a varied schedule of activities tailored to their interests and abilities. These include arts and crafts, reminiscence activities, and dementia-aid computer games and puzzles. There are regular visits from performers, minibus trips to local places of interest and partnerships with schools and charities. It also hosts a monthly dementia support group.

And, with soothing lighting, music and aromatherapy, residents can experience multi-sensory relaxation as part of a group, or in the comfort of their own bedroom, during regular Namaste Care sessions.

Claremont Court won the Dementia Care award at the South East Great British Care Awards 2023. In recognition of the home's commitment to high-quality care and the provision of on-going training, professional development, and guidance to to support all residents to live fulfilled and happy lives.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1995
  • Self-Funded Nursing Dementia Care: from £1995

These prices are only a guideline, please contact Claremont Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Karen Byres (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (0)

Claremont Court Care Home Reviews (91)

9.9

Claremont Court Care Home has a Review Score of 9.9 (9.940) out of 10, based on 24 reviews in the last 2 years.
Over all time Claremont Court Care Home has 91 reviews.

Overall Experience
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Date Published
  • 91
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Reviewer Connection to Claremont Court Care Home
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Total of 91, showing 61-80
Review from Alan C (Son of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very caring to my mother at all times.
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Review from Leslie F (Husband of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly and caring. Disappointed not got her walking.
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Review from M R (Resident) published on 4 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful carers and people. Nothing is too much trouble. I can go out and my family come in all the time. I love it here.
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Review from Bernard C (Husband of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has lived in Claremont Court now for only a few months. The changes in her attitude and behaviour have been remarkable. She has settled in at this wonderful home due only to the care and treatment she gets from the fantastic staff, led by the manager.
There is just no more to be said other
than wonderful.
Reply from Jean Bishop, Business Manager at Claremont Court Care Home

Many thanks for your comments, it's a pleasure to look after your wife and this is only possible with your unending devotion to her too!!

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Review from Alison A (Wife of Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Claremont has been a very positive experience. All staff have been very caring. Lots of activities if residents want to join in but no pressure for any that don't. Relaxed atmosphere resulting in happy staff and residents.
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Review from E R (Daughter of Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A really wonderful, professional, caring home - staff are very caring and helpful.
Accommodation always very clean and well cared for.
Entertainment very good - my mother loves all aspects of her care, accommodation and life at Claremont Court.
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Review from Christine R (Cousin of Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, my cousin was in a care home in Minehead and moved to Claremont Court, what a total transformation. From nearly dying if I left her in the previous home to putting on weight, her skin is better and she is much healthier. Claremont Court provides wonderful care.
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Review from A S (Wife of Resident) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From November 2012 when my husband was admitted, mobile then and there was plenty of space for free movement although safe and secure.
We were lead by our instincts for choice, which seemed a daunting future journeying through vascular dementia.
Almost five years on myself, daughter and son will be
eternally grateful for the utmost care and support we have received.
The staff are dedicated and caring with dignity.
Residents receive a good quality of life with many outings, parties and entertainment.
Reply from Dionne Willoughby, Administrator at Claremont Court Care Home

Thank you for your review. It's a pleasure to look after your husband and to know you and your family.

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Review from Julie W (Daughter of Resident) published on 25 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't wish for better care for Mum. We were so lucky to get a placement at Claremont for her. No one wants to see a loved one go into full-time care but everyone has supported us with the transition. All staff are so hard working and caring, I have absolute peace of mind regarding Mum's welfare
and needs, knowing she is safe is priority. Social activities are fantastic. Everyone at Claremont is a credit to the company - thank you so much.
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Review from Brian S (Husband of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I first heart about Claremont Court about 5 years ago, from Social Services. After looking at other homes, I am glad it was Claremont Court. My wife has been well looked after now for about 5 years and now her sister is also at the home - 2 sisters are at the same home. The staff are as good as you
get! I am well pleased.
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Review from M L (Son of Resident) published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was moved from a Sunrise Care Home in Surrey in February as his needs became very challenging - aggression and need for nursing input. After an extensive search for homes (26) I finally had a positive response from the manager. Her team are professional, caring, well trained and pro-active.
Reply from Karen Byres, Home Manager at Claremont Court Care Home

Thank you very much for your positive review. It was an absolute pleasure to look after your father and to get to know you.
Kind regards
Karen

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Review from G B (Daughter of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was at Claremont Court from October until her death in late December 2016. Although it turned out to be a short stay, she was very well cared for. The building and accommodation are modern, clean and bright. In particular, the staff were very caring and nothing was too much trouble to make
all residents feel 'at home', comfortable and well cared for.
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Review from Karen W (Daughter of Resident) published on 20 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother was moved to Claremont Court at the beginning of 2017 and I have nothing but praise for this nursing home. The expert care and consideration provided by all staff is above and beyond my expectations. My Mother's physical and mental state has improved and a huge worry has been lifted from my
shoulders.


I would recommend Claremont Court without hesitation.

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Review from S H (Power of Attorney of Resident) published on 2 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Leaving a loved one in a nursing home is always a traumatic experience. The settling in period can be difficult. It would appear Claremont Court is both sensitive and aware of the needs of client and carers . Caring for a stranger with dementia is a challenge and Claremont appear to be up to the task.
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Review from W S (Daughter of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Claremont Court provided a caring and supportive environment for the last month of my mother's life. The staff were superb - they not only cared for Mum but did so in an affectionate manner. They tried to maintain her dignity as her health failed and always responded to her sense of humour with appreciation.
The physical environment was well designed apart from problems with the lift to the second floor on a few occasions. I am very grateful to Claremont Court for their care of my mother.
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Review from Paddy B (Daughter of Resident) published on 24 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was moved to Claremont Court from her care home when her health deteriorated and she needed more nursing care. During her last few weeks, she received excellent palliative care. Nursing staff took time to encourage her to eat and drink she was bathed nightwear and bedding changed daily. We
could visit any time day or night and offered hot drinks. A small fully equipped kitchen was also available to us.
How we wish mum moved there earlier so she could have enjoyed as best as her health would allow, to partake in the activities and use the pleasant dining room with other residents.
We could only observe the dedication of the staff in their care of other residents all of whom suffered from dementia. Staff had time to spend with them and preserve their dignity at all times. The staff also had time to spend with us and said their care was for the relatives as well as their residents and it showed.
Although we as a family were involved with Claremont Court for a short while, we would have no hesitation in recommending them as caring environment for those suffering from dementia, being looked after by staff who really care.
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Review from Mike M (Husband of Resident) assisted by family/friend published on 19 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is a relaxed atmosphere at the home with freedom for residents to move around on their designated floor. All staff are friendly and approachable and willing to assist when problems arise during visits. The menu appears to be varied although I cannot comment further on the food/meals itself. More
information on my wife's behaviour/progress, either good or bad, would be welcomed. There is a good range of activities available for residents.
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Review from Fiona S (Daughter of Resident) published on 19 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facility in which my mum is being looked after with the utmost care and dignity.
The staff are delightful and seem to be well managed and supported.
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Review from Richard B (Brother of Resident) published on 31 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Front desk always very helpful. Managers always approachable and helpful. My brother settled in very well.
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Review from Rosemary R (Daughter of Resident) published on 24 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right from the beginning, when I was looking for a home for my mother, I felt comfortable and confident that my mother would receive good care. Everyone is very friendly and approachable.
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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Claremont Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.940 for Claremont Court Care Home is calculated as follows: ( (265 Excellents x 5) + (17 Goods x 4) ) ÷ 282 Ratings = 4.94
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Claremont Court Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (20)

Meet the Team (1)

Karen

Karen Byres

Job Title: Home Manager Joined: 2014

Karen Byres, the Home Manager at Claremont Court has worked in care for over 25 years having started her career as a carer. Karen spent nine years working for another care home operator in the Guildford area as a Registered Manager so has a wealth of experience in managing and leading established care homes. Before joining Claremont Court Karen worked for two years improving the care standards of a care home that was judged as ‘inadequate’ by the regulator, the Care Quality Commission (CQC) and led the home to achieve fully compliant status. Karen is NVQ qualified and holds the Registered Managers Award. In addition, Karen has been trained in supporting people living with Parkinson’s and Diabetes, as well as completing a course in ‘Attachment and Awareness in Dementia’ at the University of Southampton.

Karen says: “I love working with the team at Claremont Court, who are dedicated to providing very personalised care to meet our resident's unique needs. Every day at Claremont is heartwarming.”

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