Claremont Court Care Home

Harts Gardens, Guildford GU2 9QA
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9.9 91 Reviews
  • Claremont Court Care Home, Guildford
Claremont Court Care Home is an award-winning care home that provides specialist dementia care with love and compassion. It also holds platinum accreditation with the Gold Standards Framework for end-of-life care.

The experienced team ensures that residents live well with dementia and achieve a high quality of life by receiving person-centred care, stimulation and social interaction designed to support their overall health and wellbeing.

The calm and welcoming home supports its team to provide expert residential dementia and nursing dementia care, having been designed to meet the needs of those living with complex dementia. It features wide corridors, clear signage to aid wayfinding and memory boxes for residents to personalise.

There are comfortable and spacious dining rooms, lounges, a library and salon, not to mention the home's loving cats, Clare and Monty, and therapy dog Ruby. The home’s large sensory garden features vegetable boxes that residents take pride in looking after.

Residents enjoy a varied schedule of activities tailored to their interests and abilities. These include arts and crafts, reminiscence activities, and dementia-aid computer games and puzzles. There are regular visits from performers, minibus trips to local places of interest and partnerships with schools and charities. It also hosts a monthly dementia support group.

And, with soothing lighting, music and aromatherapy, residents can experience multi-sensory relaxation as part of a group, or in the comfort of their own bedroom, during regular Namaste Care sessions.

Claremont Court won the Dementia Care award at the South East Great British Care Awards 2023. In recognition of the home's commitment to high-quality care and the provision of on-going training, professional development, and guidance to to support all residents to live fulfilled and happy lives.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1995
  • Self-Funded Nursing Dementia Care: from £1995

These prices are only a guideline, please contact Claremont Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Karen Byres (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (0)

Claremont Court Care Home Reviews (91)

9.9

Claremont Court Care Home has a Review Score of 9.9 (9.940) out of 10, based on 24 reviews in the last 2 years.
Over all time Claremont Court Care Home has 91 reviews.

Overall Experience
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Date Published
  • 91
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Reviewer Connection to Claremont Court Care Home
  • 39
  • 13
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  • 4
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Total of 91, showing 81-91
Review from Sue R (Niece of Resident) published on 11 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend Claremont Court to anyone looking for a care home for someone with dementia. My uncle moved to the home directly from hospital. Apart from dementia my uncles first language was British sign language as he had been born deaf and he had always lived on his own. We were concerned that
he would struggle to communicate with the staff, but this was not the case. The staff went out of their way to communicate with him, even putting up simple signs on his bedroom wall to help the staff going into his room. The staff cared really well for my uncle, this mean't he settled very quickly. Sadly my uncle passed away 4 months after moving to the home. But we were comforted by the knowledge that he was well cared for in his final days. As a family we felt that both my uncle and the family were really well supported under very difficult circumstances.
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Review from Lyubov R (Daughter-in-law of Resident) published on 29 March 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law went to the care home at the end of last year as she was in her last stage of Dementia. I liked everything about the home but would recommend they review their food. The residents looked happy and the place was very clean and staff were very friendly.
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Review from Roy F (Husband of Resident) published on 12 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in Claremont Court for five months now and as far as I can tell is happy with all things here.
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Review from Emile d (Son of Resident) published on 25 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before he came to Claremont Court my father's dementia had led to very difficult behaviour at times. When we discussed this before he came here, the staff took it in their stride. They have worked with us to ensure that he settled in, and we have been delighted by how calm and happy he is now. Whenever
we visit he tells us how kind and friendly the staff are, and that is obvious from the way they treat him.
His care plan focuses very much on him as an individual and they have always involved us in developing this. When there has been an occasional problem, they have always contacted us promptly, explained the situation and their plans to resolve it, and sought feedback from us.
His own views are taken into consideration and respected. It is a joy to see him so content.
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Review from Andrew (Son of Resident) published on 21 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You couldn't ask for a better place for a family member to be living. All staff show the meaning of care and this gives us peace of mind every single day. Gold star for all services.
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Review from Eva C (Daughter of Resident) published on 8 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the level of care and welcoming approach that has been given to my mother from all the staff since taking up residence some two months ago. Clearly she is going from strength to strength and has settled in well. The ambience of Claremont Court together with the stimulus of
both staff and other residents around her has helped my mother become much more relaxed and very happy in her new environment.
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Review from Sandra G (Daughter of Resident) published on 1 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In all the years mum was in Claremont Court she was well looked after and all the staff couldn't do enough for her, even in her bad moments.
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Review from Roger L (Son of Resident) published on 6 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother initially went into Claremont Court for two weeks respite after I had moved in with her in own home since February 2015. Whilst I was with her she was very restless and agitated and at times violent. I now think this is because she was no longer in charge of her own domain. However, after
her respite (she settled in extremely well, much to my surprise) it was decided that it would be better for her to become a permanent resident in Claremont Court. The change in her has been amazing; every time I visit she is totally relaxed and calm, and not at all concerned when I leave her. I am sure this change is due to the welcoming environment as well as the attitude of the manager and her staff.
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Review from Jane P (Daughter of Resident) published on 26 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided to our mother and ourselves at Claremont Court in Guildford is excellent. The standard of care is superb in that it provides not only good food, medical care and facilities but also wonderful care in a loving compassionate atmosphere. The carers are superb and unfailingly cheerful
whilst maintaining my mothers care and dignity. I would highly recommend Claremont Court to anyone whose relative is suffering from dementia.
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Review from Chris F (Husband of Resident) published on 22 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After nine months of searching, we were really pleased for my wife to be offered a place at Claremont Court. My wife has now been in residence for 3 months, and has settled in well. She has become much calmer, has put on weight and is eating, drinking and keeping well, and this is a great relief to
me. The staff are very welcoming, warm and friendly, and treat my wife with dignity. The location of this home is superb, being at the end of a quiet cul-de-sac. Activities in the home are many and varied - Highly recommended.
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Review from Lorraine T (Daughter of Resident) published on 18 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very happy with Mums care, it is never easy with dementia sufferers but all the staff were patient, efficient and compassionate, we couldn't have asked for any more. The home was bright and clean, facilities and meals were good and there were activities arranged regularly.
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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Claremont Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.940 for Claremont Court Care Home is calculated as follows: ( (265 Excellents x 5) + (17 Goods x 4) ) ÷ 282 Ratings = 4.94
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Claremont Court Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (20)

Meet the Team (1)

Karen

Karen Byres

Job Title: Home Manager Joined: 2014

Karen Byres, the Home Manager at Claremont Court has worked in care for over 25 years having started her career as a carer. Karen spent nine years working for another care home operator in the Guildford area as a Registered Manager so has a wealth of experience in managing and leading established care homes. Before joining Claremont Court Karen worked for two years improving the care standards of a care home that was judged as ‘inadequate’ by the regulator, the Care Quality Commission (CQC) and led the home to achieve fully compliant status. Karen is NVQ qualified and holds the Registered Managers Award. In addition, Karen has been trained in supporting people living with Parkinson’s and Diabetes, as well as completing a course in ‘Attachment and Awareness in Dementia’ at the University of Southampton.

Karen says: “I love working with the team at Claremont Court, who are dedicated to providing very personalised care to meet our resident's unique needs. Every day at Claremont is heartwarming.”

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