Claremont Court Care Home

Harts Gardens, Guildford GU2 9QA
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9.9 99 Reviews
  • Claremont Court Care Home, Guildford
Claremont Court is a specialist dementia care home supporting people living with mid-to-late stage and complex dementia, including those with nursing needs and end-of-life care. The home holds Platinum accreditation with the Gold Standards Framework, reflecting its expertise in delivering high-quality, compassionate care at every stage.

Led by an experienced Dementia Interpreter, the team has a deep understanding of how dementia affects behaviour, communication and wellbeing. Care is tailored to each individual, with a strong focus on creating a calm, reassuring environment where residents feel safe, understood and supported - particularly those with more advanced or complex needs.

The home has been purposefully designed for dementia care, with clear wayfinding, wide corridors and personalised memory boxes to promote familiarity and independence. Sensory-based approaches, including regular Namaste Care sessions, support relaxation, comfort and emotional wellbeing.

Claremont Court provides both residential dementia and nursing dementia care, with a consistent and highly trained team delivering person-led support, meaningful engagement and gentle stimulation suited to each stage of dementia.

Residents benefit from a structured yet flexible approach to daily life, including reminiscence activities, sensory experiences, social interaction and time outdoors in the secure sensory garden.
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Care Provided by Claremont Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
The price(s) shown are provided by the care home. Contact Claremont Court Care Home for full pricing details and T&Cs.

Contact Claremont Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Claremont Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Karen Byres (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (57)

Claremont Court Care Home Reviews (99)

9.9

Claremont Court Care Home has a Review Score of 9.9 (9.918) out of 10, based on 28 reviews in the last 2 years.
Over all time Claremont Court Care Home has 99 reviews.

Overall Experience
  • 89
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Date Published
  • 99
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  • 28
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Reviewer Connection to Claremont Court Care Home
  • 42
  • 14
  • 13
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  • 4
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  • 2
  • 2
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  • 1
  • 1
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  • 1
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Total of 99, showing 81-99
Review from Karen W (Daughter of Resident) published on 20 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother was moved to Claremont Court at the beginning of 2017 and I have nothing but praise for this nursing home. The expert care and consideration provided by all staff is above and beyond my expectations. My Mother's physical and mental state has improved and a huge worry has been lifted from my
shoulders.


I would recommend Claremont Court without hesitation.

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Review from S H (Power of Attorney of Resident) published on 2 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Leaving a loved one in a nursing home is always a traumatic experience. The settling in period can be difficult. It would appear Claremont Court is both sensitive and aware of the needs of client and carers . Caring for a stranger with dementia is a challenge and Claremont appear to be up to the task.
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Review from W S (Daughter of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Claremont Court provided a caring and supportive environment for the last month of my mother's life. The staff were superb - they not only cared for Mum but did so in an affectionate manner. They tried to maintain her dignity as her health failed and always responded to her sense of humour with appreciation.
The physical environment was well designed apart from problems with the lift to the second floor on a few occasions. I am very grateful to Claremont Court for their care of my mother.
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Review from Paddy B (Daughter of Resident) published on 24 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was moved to Claremont Court from her care home when her health deteriorated and she needed more nursing care. During her last few weeks, she received excellent palliative care. Nursing staff took time to encourage her to eat and drink she was bathed nightwear and bedding changed daily. We
could visit any time day or night and offered hot drinks. A small fully equipped kitchen was also available to us.
How we wish mum moved there earlier so she could have enjoyed as best as her health would allow, to partake in the activities and use the pleasant dining room with other residents.
We could only observe the dedication of the staff in their care of other residents all of whom suffered from dementia. Staff had time to spend with them and preserve their dignity at all times. The staff also had time to spend with us and said their care was for the relatives as well as their residents and it showed.
Although we as a family were involved with Claremont Court for a short while, we would have no hesitation in recommending them as caring environment for those suffering from dementia, being looked after by staff who really care.
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Review from Mike M (Husband of Resident) assisted by family/friend published on 19 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is a relaxed atmosphere at the home with freedom for residents to move around on their designated floor. All staff are friendly and approachable and willing to assist when problems arise during visits. The menu appears to be varied although I cannot comment further on the food/meals itself. More
information on my wife's behaviour/progress, either good or bad, would be welcomed. There is a good range of activities available for residents.
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Review from Fiona S (Daughter of Resident) published on 19 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facility in which my mum is being looked after with the utmost care and dignity.
The staff are delightful and seem to be well managed and supported.
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Review from Richard B (Brother of Resident) published on 31 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Front desk always very helpful. Managers always approachable and helpful. My brother settled in very well.
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Review from Rosemary R (Daughter of Resident) published on 24 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right from the beginning, when I was looking for a home for my mother, I felt comfortable and confident that my mother would receive good care. Everyone is very friendly and approachable.
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Review from Sue R (Niece of Resident) published on 11 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend Claremont Court to anyone looking for a care home for someone with dementia. My uncle moved to the home directly from hospital. Apart from dementia my uncles first language was British sign language as he had been born deaf and he had always lived on his own. We were concerned that
he would struggle to communicate with the staff, but this was not the case. The staff went out of their way to communicate with him, even putting up simple signs on his bedroom wall to help the staff going into his room. The staff cared really well for my uncle, this mean't he settled very quickly. Sadly my uncle passed away 4 months after moving to the home. But we were comforted by the knowledge that he was well cared for in his final days. As a family we felt that both my uncle and the family were really well supported under very difficult circumstances.
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Review from Lyubov R (Daughter-in-law of Resident) published on 29 March 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law went to the care home at the end of last year as she was in her last stage of Dementia. I liked everything about the home but would recommend they review their food. The residents looked happy and the place was very clean and staff were very friendly.
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Review from Roy F (Husband of Resident) published on 12 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in Claremont Court for five months now and as far as I can tell is happy with all things here.
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Review from Emile d (Son of Resident) published on 25 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before he came to Claremont Court my father's dementia had led to very difficult behaviour at times. When we discussed this before he came here, the staff took it in their stride. They have worked with us to ensure that he settled in, and we have been delighted by how calm and happy he is now. Whenever
we visit he tells us how kind and friendly the staff are, and that is obvious from the way they treat him.
His care plan focuses very much on him as an individual and they have always involved us in developing this. When there has been an occasional problem, they have always contacted us promptly, explained the situation and their plans to resolve it, and sought feedback from us.
His own views are taken into consideration and respected. It is a joy to see him so content.
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Review from Andrew (Son of Resident) published on 21 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You couldn't ask for a better place for a family member to be living. All staff show the meaning of care and this gives us peace of mind every single day. Gold star for all services.
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Review from Eva C (Daughter of Resident) published on 8 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the level of care and welcoming approach that has been given to my mother from all the staff since taking up residence some two months ago. Clearly she is going from strength to strength and has settled in well. The ambience of Claremont Court together with the stimulus of
both staff and other residents around her has helped my mother become much more relaxed and very happy in her new environment.
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Review from Sandra G (Daughter of Resident) published on 1 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In all the years mum was in Claremont Court she was well looked after and all the staff couldn't do enough for her, even in her bad moments.
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Review from Roger L (Son of Resident) published on 6 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother initially went into Claremont Court for two weeks respite after I had moved in with her in own home since February 2015. Whilst I was with her she was very restless and agitated and at times violent. I now think this is because she was no longer in charge of her own domain. However, after
her respite (she settled in extremely well, much to my surprise) it was decided that it would be better for her to become a permanent resident in Claremont Court. The change in her has been amazing; every time I visit she is totally relaxed and calm, and not at all concerned when I leave her. I am sure this change is due to the welcoming environment as well as the attitude of the manager and her staff.
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Review from Jane P (Daughter of Resident) published on 26 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided to our mother and ourselves at Claremont Court in Guildford is excellent. The standard of care is superb in that it provides not only good food, medical care and facilities but also wonderful care in a loving compassionate atmosphere. The carers are superb and unfailingly cheerful
whilst maintaining my mothers care and dignity. I would highly recommend Claremont Court to anyone whose relative is suffering from dementia.
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Review from Chris F (Husband of Resident) published on 22 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After nine months of searching, we were really pleased for my wife to be offered a place at Claremont Court. My wife has now been in residence for 3 months, and has settled in well. She has become much calmer, has put on weight and is eating, drinking and keeping well, and this is a great relief to
me. The staff are very welcoming, warm and friendly, and treat my wife with dignity. The location of this home is superb, being at the end of a quiet cul-de-sac. Activities in the home are many and varied - Highly recommended.
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Review from Lorraine T (Daughter of Resident) published on 18 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very happy with Mums care, it is never easy with dementia sufferers but all the staff were patient, efficient and compassionate, we couldn't have asked for any more. The home was bright and clean, facilities and meals were good and there were activities arranged regularly.
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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Claremont Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.918 for Claremont Court Care Home is calculated as follows: ( (305 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 330 Ratings = 4.918
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Claremont Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (22)

Meet the Team (1)

Karen

Karen Byres

Job Title: Home Manager Joined: 2014

Karen has over 30 years’ experience in healthcare, specialising in the care of people living with mid-to-late stage dementia. A qualified Dementia Interpreter and trainer, she has a deep understanding of how dementia affects communication, behaviour, and emotional wellbeing - particularly in more complex needs.


Beginning her career as a carer, Karen developed hands-on expertise supporting individuals with advanced dementia before moving into leadership. Since becoming Registered Home Manager of Claremont Court in 2014, she has built a highly skilled and consistent team focused on delivering calm, person-led care for residents with complex dementia needs.


Under Karen’s leadership, Claremont Court has received national recognition for its dementia care, including:
- Best Specialist Care (Dementia), National Care Home Awards 2025
- Dementia Care Award, Great British Care Awards 2023
- Nursing Home of the Year, Surrey Care Awards 2024


Karen is passionate about ensuring every resident feels safe, understood, and valued. She says:
“I believe great dementia care starts with truly knowing the person so we can support them to feel secure and live well, whatever stage they’re at.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Claremont Court Care Home to verify any information. View our terms and conditions. Claremont Court Care Home has an Enhanced Service - more info.