Claremont Court Care Home

Harts Gardens, Guildford GU2 9QA
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9.9 91 Reviews
  • Claremont Court Care Home, Guildford
Claremont Court Care Home is an award-winning care home that provides specialist dementia care with love and compassion. It also holds platinum accreditation with the Gold Standards Framework for end-of-life care.

The experienced team ensures that residents live well with dementia and achieve a high quality of life by receiving person-centred care, stimulation and social interaction designed to support their overall health and wellbeing.

The calm and welcoming home supports its team to provide expert residential dementia and nursing dementia care, having been designed to meet the needs of those living with complex dementia. It features wide corridors, clear signage to aid wayfinding and memory boxes for residents to personalise.

There are comfortable and spacious dining rooms, lounges, a library and salon, not to mention the home's loving cats, Clare and Monty, and therapy dog Ruby. The home’s large sensory garden features vegetable boxes that residents take pride in looking after.

Residents enjoy a varied schedule of activities tailored to their interests and abilities. These include arts and crafts, reminiscence activities, and dementia-aid computer games and puzzles. There are regular visits from performers, minibus trips to local places of interest and partnerships with schools and charities. It also hosts a monthly dementia support group.

And, with soothing lighting, music and aromatherapy, residents can experience multi-sensory relaxation as part of a group, or in the comfort of their own bedroom, during regular Namaste Care sessions.

Claremont Court won the Dementia Care award at the South East Great British Care Awards 2023. In recognition of the home's commitment to high-quality care and the provision of on-going training, professional development, and guidance to to support all residents to live fulfilled and happy lives.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1995
  • Self-Funded Nursing Dementia Care: from £1995

These prices are only a guideline, please contact Claremont Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Karen Byres (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (0)

Claremont Court Care Home Reviews (91)

9.9

Claremont Court Care Home has a Review Score of 9.9 (9.940) out of 10, based on 24 reviews in the last 2 years.
Over all time Claremont Court Care Home has 91 reviews.

Overall Experience
  • 82
  • 9
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Date Published
  • 91
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Reviewer Connection to Claremont Court Care Home
  • 39
  • 13
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  • 4
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  • 2
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  • 1
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Total of 91, showing 21-40
Review from Emma F (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was so worried about putting my mum in a care home but Claremont Court have completely changed my mind. The staff are all very friendly and helpful, it’s always very clean and the residents are extremely well looked after. There are plenty of activities for all to enjoy and there is always a sense
of order about the place. I am pleasantly surprised and happy that we chose this place for her.
The only negative I have is that it would be nice if there were facilities for refreshments for visitors.
Reply from Karen Byres, Home Manager at Claremont Court Care Home

Thanks so much for your lovely review, we're so pleased to read you're happy that you chose Claremont Court to care for your mum. Regarding refreshments facilities for visitors, we're excited to confirm we'll soon be opening a coffee bar for relatives and residents. In the meantime, you are of course still welcome to get a drink in one of our kitchenettes which are located on each floor.

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Review from Isabel G (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't recommend Claremont Court Care Home more highly. The care my mum has received over the last 8 months has been exceptional. The whole team make every effort to get to know each resident to ensure they provide a personalised service and caring environment. It is a cross-functional team effort,
from the cleaners and laundry team, the estates team, and catering to the care team. Everybody is involved, and their commitment and care creates a welcoming, warm and friendly care home to visit. My mum has been thriving. There is a schedule of non-stop activities to engage and stimulate the residents, the lifestyle team do a fabulous job. Always so much going on!
My mum is happy, safe and extremely well looked after. Dealing with dementia has its challenges and I couldn't have more admiration for all those involved in her care.
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Review from Denise R (Daughter of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After much searching, I finally found the best care home for Mum. She is treated with respect, retains her dignity, enjoys good relationships with all the staff and constantly says she is spoilt. There are a wide range of activities available to her if she so wishes, but there is no pressure to join
in if she prefers quiet time. The nursing staff are currently wonderful and update me of every eventuality, change in medication, etc and are extremely supportive and understanding. The staff have become part of our extended family. I cannot recommend Claremont Court highly enough.
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Review from V F (Daughter of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We’ve been very happy in the knowledge that Mum is in exceptionally safe hands. She is safe and well looked after with plenty to keep her busy if she chooses. Her room is comfortable and the staff is thoughtful and responsive.
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Review from f l (Daughter of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would not hesitate to recommend Claremont Court as an excellent home. The upbeat and attentive care is heartwarming to see and experience. The organised activities and administration of the home run smoothly with good communication, and any enquiries are dealt with promptly and fully. I am very pleased
that my Mother is in such capable hands.
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Review from Andy W (Son-in-law of Resident) published on 8 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Claremont Court is an outstanding nursing home in every way. All the staff are extremely caring, friendly and have a genuine interest in every resident staying there. There are daily events, so the residents are kept stimulated, and a number of visits to local attractions weekly. Also, singers and entertainment
on a weekly basis. The food is excellent and nutritious. I know my mother-in-law is extremely happy at Claremont Court and we couldn't ask for more than that. I would definitely recommend.
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Review from Rob G (Husband of Resident) published on 8 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Claremont continue to give my wife the care and support she needs and she is clearly happy there and with the the staff. She uses few facilities available and I do not know if they fully cover her special needs, this is also true of visits, the only one experienced she seemed to enjoy greatly. The staff
are kind and friendly and my wife's attitude to them confirms the quality of their care. I cannot comment on food and drink. The fact that my wife enjoys the food we bring in probably means she is really enjoying food and not that she is hungry from lack of feeding! I feel she is as safe as she can be, but I fully recognise the importance in her having independence when, due to her physical and mental state, this may increase her risk of accident. The rooms are adequate and are kept clean and tidy. A little more attention could be given to maintenance, particularly regarding the sliding rails to carry her poster boards. I believe the management is the real strength of Claremont.
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Review from Maria T (Daughter-in-law of Resident) published on 23 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I visited many care facilities in and around Surrey but Claremont Court Care Home was always the one that we felt most suitable. The facilities/location and most importantly for us the activities were best suited. We liked you could visit when you wanted and there were always activities
and people around. Mother-in-law is very happy, tells us stories of her trips out and the staff are so friendly and caring. Since making the very difficult decision to move mother-in-law to Claremont Court having been caring for her ourselves for 3 years has allowed us to be her family again and not her carers. It means we can visit and have quality time together, which was not possible when living with us. Whenever we pop in there is always something going on, arts/crafts/singers and there are even two beautiful cats who give love too. Thank you for taking good care of our loved Mother in law/Mum/Nan/Sister and giving her a good quality of life.
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Review from R B (Son of Resident) published on 21 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has severe dementia and has been at Claremont Court for a number of years. Throughout that time the management and staff have provided a safe, warm and caring environment to make her life as good as it can be. The entire team are trained to deal with the many issues that dementia brings and
they deliver an excellent level of service with compassion and patience.
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Review from Rosalind H (Power of Attorney of Resident) published on 21 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My review of Claremont Care Home is very favourable. The team respect the resident's wishes and the hygiene care is very good. All the staff are willing to attend to all the different needs that the residents have and have an understanding of the different types of dementia. My cousin likes getting
the Daily Sparkle newspaper every day - it keeps her in touch with the date and jogs her memory of past times. There are a lot of activities - for those who wish to partake in - but nothing is forced. A monthly small spiritual service is good for those who like to go. Kindness all around seems to be paramount. Thank you.
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Review from Thomas H (Brother of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has recently moved into Claremont Court. I have visited twice. The manager is most professional and helpful. The staff are friendly and caring. The building is well-equipped and maintained.
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Review from jeanette p (Daughter-in-law of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the way the staff will contact us if our mum has had a fall. Plus, whenever we visit the staff are always friendly and helpful. So would like to say thank you for all your hard work.
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Review from P A (Son of Resident) published on 8 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the way my mother is being looked after at Claremont Court Care Home, she seems settled and comfortable. All the staff appear caring and extremely friendly and I am kept up to date with any developments as and when they occur.
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Review from Michael H (Husband of Resident) published on 8 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I've always found the staff friendly and helpful though not always easy to contact over my wife's everyday care and frequent falls. But I have noticed bedside care etc though I regret she never seems to have been given chocolates given her by her visitors. The last couple of times staff have kindly
wheeled her out into the garden and my wife has lifted her head and made real eye contact. So many thanks for all you do. Thanks also for the regular contact with the doctor.
Reply from Karen Byres, Home Manager at Claremont Court Care Home

Thank you for taking the time to leave us a review. We’re so happy to hear you’ve always found our team to be friendly and helpful. Please be assured we will continue to encourage your wife to enjoy the chocolates gifted to her and do all we can to be on hand to answer your calls. We’re also pleased that you have been able to enjoy spending time in our gardens together. As the weather continues to improve, we hope you will be able to spend more time out there together as she seems to enjoy it very much.

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Review from J L (Daughter of Resident) published on 1 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 98-year-old mother suffers from dementia. Despite being disorientated in time and place and lacking awareness of the world around her, she continues to be happy, all her needs met and she is obviously well cared for. Since moving into Claremont Court, she has not expressed any word of complaint and
is obviously very fond of all her carers. Despite visiting at different times and days, I have always found her very well cared for. I am impressed by the resident-centered care which helps my mother to feel as though she is living in her own home. I have been highly impressed by the warm and welcoming atmosphere of the Care Home. My impression is that the home is well run with my mother enjoying the food, the activities and the comfort of her own room. It is a comfort to know she is so happy and well cared for. In my experience, any issues or concerns are easily and quickly dealt with. Communication from the care home is excellent.
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Review from Joan C (Wife of Resident) published on 25 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been so delighted with - and humbled by - the loving care my husband receives at Claremont. He is always in immaculate condition whenever I visit, and is as comfortable as he can possibly be. The bandaging he needs on his feet is immaculate. I feel so fortunate that he was transferred to Claremont
in January and would like to give huge thanks to all the kind and very proficient staff who look after and care for him (and who are always ready to answer and deal with any questions or concerns). Sincere thanks are also more than due to those who are in charge and oversee Claremont. You are all absolutely amazing!
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Review from Nina N (Daughter of Resident) published on 19 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care. Excellent communication between staff and relatives. Sensible measures taken through covid and consultant. Approachable staff, thoughtful to the needs of residents and relatives. Couldn’t wish for a better home for my mother.
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Review from Debbie S (Daughter of Resident) published on 19 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum’s been home for the last two years. I would definitely recommend Claremont which has caring, hardworking staff who give my mum the respect and dignity she deserves as dementia is a very cruel disease.
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Review from John U (Husband of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has only been a resident since January 12th 2021 and because of Covid I have been unable to visit her.
However the help and friendly way she was greeted and the helpful way the staff have been when I have called to ask how she is getting on I cannot fault.
She has also settled very well.
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Review from Rob Y (Son of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole experience from the beginning to getting my dad into the home was easy, nothing was too much trouble. All the staff are so helpful, I haven't been able to go into the home due to Covid-19 but when I can it will be nice to thank the staff personally for the care they have given my dad.
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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Claremont Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.940 for Claremont Court Care Home is calculated as follows: ( (265 Excellents x 5) + (17 Goods x 4) ) ÷ 282 Ratings = 4.94
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Claremont Court Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (20)

Meet the Team (1)

Karen

Karen Byres

Job Title: Home Manager Joined: 2014

Karen Byres, the Home Manager at Claremont Court has worked in care for over 25 years having started her career as a carer. Karen spent nine years working for another care home operator in the Guildford area as a Registered Manager so has a wealth of experience in managing and leading established care homes. Before joining Claremont Court Karen worked for two years improving the care standards of a care home that was judged as ‘inadequate’ by the regulator, the Care Quality Commission (CQC) and led the home to achieve fully compliant status. Karen is NVQ qualified and holds the Registered Managers Award. In addition, Karen has been trained in supporting people living with Parkinson’s and Diabetes, as well as completing a course in ‘Attachment and Awareness in Dementia’ at the University of Southampton.

Karen says: “I love working with the team at Claremont Court, who are dedicated to providing very personalised care to meet our resident's unique needs. Every day at Claremont is heartwarming.”

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