
Having had experience with other care homes for my mother - this one is outstanding.Vanessa T(Daughter of Resident/Service User)

His care has always been excellent and it's evolving as his condition changesPhill K(Son of Resident/Service User)

Claremont Court took every one of her challenging behaviours in their strideG S(Daughter of Resident/Service User)

Having had experience with other care homes for my mother - this one is outstanding.Vanessa T(Daughter of Resident/Service User)

His care has always been excellent and it's evolving as his condition changesPhill K(Son of Resident/Service User)

Claremont Court took every one of her challenging behaviours in their strideG S(Daughter of Resident/Service User)

Claremont Court is a specialist dementia care home supporting people living with mid-to-late stage and complex dementia, including those with nursing needs and end-of-life care. The home holds Platinum accreditation with the Gold Standards Framework, reflecting its expertise in delivering high-quality, compassionate care at every stage.
Led by an experienced Dementia Interpreter, the team has a deep understanding of how dementia affects behaviour, communication and wellbeing. Care is tailored to each...
Care Provided by Claremont Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 57 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Claremont Court Care Home for full pricing details and T&Cs.
Contact Claremont Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Carebase
- Private Owned
Person in charge
- Karen Byres(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2011
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (57)
- Single Rooms with ensuite Wet Room (57)
Claremont Court Care Home Reviews (101)
Claremont Court Care Home has a Review Score of 9.9 (9.912) out of 10, based on 28 reviews in the last 2 years.
Over all time Claremont Court Care Home has 101 reviews.
Dad has been so happy at Claremont Court. Staff are caring, kind and respectful of all residents taking the time to get to know them and it feels like one big, happy family. Dad is supported to join in activities when he wants to, allowed to make his own choices about those he doesn't and clearly loves the staff - they get a bigger smile than I do! They know his interests and preferences and support these. The staff have also been so kind and supportive of us, his family. I could not have asked for a better home for dad.
The staff are friendly and approachable. Importantly they treat the residents with great care and love. There is always something happening. They have lots of people in to entertain such as singing, dancing, animals visiting and so much more... plus lots of outings.
We would highly recommend Claremont Court to anyone considering a dementia care home.
The carers treat the residents with great respect and kindness at all times, the atmosphere is friendly. It seems to me that great care is taken to make residents' lives as fulfilled and meaningful as possible even though many suffer from difficult symptoms of advanced dementia. I love the way carers smile, wave and say hello to my mother by name as she endlessly walks up and down the corridors. She responds positively and tells me often that she doesn't know who tbe people are that walk up and down but that they are friendly and kind to her. I doubt I could easily find another home where my mother's difficult needs could be so well met.
My father has improved so much since he has been at Claremont court. He is socialising , getting involved in activities and walking alot more. None of which was happening before he moved there. He seems to be so settled and happy and everytime I visit he says how well the staff look after him. I find the staff team very friendly and helpful. Well done to the Claremont court team.
All the carers, nurses and and administration staff provided loving and very caring assistance for all my wife's needs. The activities staff are always coming up with innovative and entertaining ideas to make the residents happy.
I could not be happier with the team at Claremont Court, my experience with them and my dad's ongoing experience there. Dementia is an extremely difficult and nuanced disease to provide care needs for, and requires an almost limitless well of positivity, patience and perseverance, something that every member of staff at Claremont Court display on a daily basis. It has an excellent management team, a superb and highly professional nursing team that provides regular updates and support, fantastic support team including two staff members in particular who feel like an extension of the care team, the vivacious activities coordinator who is constantly organising fun things for the residents, and each and every carer in the whole team contributes to the positive atmosphere and excellent functioning of the home. Every single person in the home deserves a shout out for their contribution on a daily basis and I know dad would be extremely thankful to each and every one of them.
Claremont Court Care Home was a lifeline for us when we felt unable to care for our mother at home any longer. The home is well-staffed with excellent calm, kind and responsive people. I trust them to support her and us.
Claremont organise a whole range of activities, outings, and entertainments to stimulate the residents, and is so lucky to have brilliant and caring staff at all levels. Dementia has to be one of the most challenging
types of behaviour to deal with, and Claremont Court certainly rises to the challenge.
My husband has been and still is receiving excellent care at Claremont Court. The Carers and staff are very patient and show empathy to both my husband and myself. There is always a relaxed atmosphere when I visit and the abundance of activities arranged for the Residence are very imaginative and fun. They have a great Chef who makes lovely meals and amazing cakes. I have peace of mind that my husband receives the care that he deserves and needs and thank my lucky stars every day that he is looked after so very well.
I moved my Mum from another care home to Claremont as they were unable to meet her needs with dementia and Claremont was just amazing through the whole process. I cannot fault them in any way! The facilities are spotlessly clean and all the residents are very well cared for and happy in there. Most importantly they have love and comfort around them. The manager and her team are the best you could possibly wish for! I am so very happy to have found this fabulous home for my Mum as it is such a difficult disease to deal with not only for the person affected but for the family members too in so many ways.
If you're looking for a care home for your loved one with dementia then look no further!
I can't speak highly enough of everything about Claremont.
Our lovely mum has been a resident at Claremont for almost a year now. The staff are just incredible, showing warmth and compassion to the residents and families alike. Despite Mum having low mobility and not being able to speak so well since a minor stroke recently, her happy demeanor lets us know that she feels safe and cared for. We really appreciate how the care assistants show her respect and dignity during personal care, where she can be difficult. We are also kept regularly informed of any issues/changes. The staff take the time to get to know the residents and what they like, so it's lovely to see Mum always involved in the singing and dancing activities going on, as she enjoys these immensely. We often come in to find her dancing in her chair in the lounge! As a family, we couldn't have asked for more, and we rest easy knowing she's in the best hands.
The only negative I have is that it would be nice if there were facilities for refreshments for visitors.
Thanks so much for your lovely review, we're so pleased to read you're happy that you chose Claremont Court to care for your mum. Regarding refreshments facilities for visitors, we're excited to confirm we'll soon be opening a coffee bar for relatives and residents. In the meantime, you are of course still welcome to get a drink in one of our kitchenettes which are located on each floor.
My mum is happy, safe and extremely well looked after. Dealing with dementia has its challenges and I couldn't have more admiration for all those involved in her care.
We’ve been very happy in the knowledge that Mum is in exceptionally safe hands. She is safe and well looked after with plenty to keep her busy if she chooses. Her room is comfortable and the staff is thoughtful and responsive.
I would not hesitate to recommend Claremont Court as an excellent home. The upbeat and attentive care is heartwarming to see and experience. The organised activities and administration of the home run smoothly with good communication, and any enquiries are dealt with promptly and fully. I am very pleased that my Mother is in such capable hands.
Claremont Court is an outstanding nursing home in every way. All the staff are extremely caring, friendly and have a genuine interest in every resident staying there. There are daily events, so the residents are kept stimulated, and a number of visits to local attractions weekly. Also, singers and entertainment on a weekly basis. The food is excellent and nutritious. I know my mother-in-law is extremely happy at Claremont Court and we couldn't ask for more than that. I would definitely recommend.
Claremont continue to give my wife the care and support she needs and she is clearly happy there and with the the staff. She uses few facilities available and I do not know if they fully cover her special needs, this is also true of visits, the only one experienced she seemed to enjoy greatly. The staff are kind and friendly and my wife's attitude to them confirms the quality of their care. I cannot comment on food and drink. The fact that my wife enjoys the food we bring in probably means she is really enjoying food and not that she is hungry from lack of feeding! I feel she is as safe as she can be, but I fully recognise the importance in her having independence when, due to her physical and mental state, this may increase her risk of accident. The rooms are adequate and are kept clean and tidy. A little more attention could be given to maintenance, particularly regarding the sliding rails to carry her poster boards. I believe the management is the real strength of Claremont.
My husband and I visited many care facilities in and around Surrey but Claremont Court Care Home was always the one that we felt most suitable. The facilities/location and most importantly for us the activities were best suited. We liked you could visit when you wanted and there were always activities and people around. Mother-in-law is very happy, tells us stories of her trips out and the staff are so friendly and caring. Since making the very difficult decision to move mother-in-law to Claremont Court having been caring for her ourselves for 3 years has allowed us to be her family again and not her carers. It means we can visit and have quality time together, which was not possible when living with us. Whenever we pop in there is always something going on, arts/crafts/singers and there are even two beautiful cats who give love too. Thank you for taking good care of our loved Mother in law/Mum/Nan/Sister and giving her a good quality of life.
My mother has severe dementia and has been at Claremont Court for a number of years. Throughout that time the management and staff have provided a safe, warm and caring environment to make her life as good as it can be. The entire team are trained to deal with the many issues that dementia brings and they deliver an excellent level of service with compassion and patience.
My review of Claremont Care Home is very favourable. The team respect the resident's wishes and the hygiene care is very good. All the staff are willing to attend to all the different needs that the residents have and have an understanding of the different types of dementia. My cousin likes getting the Daily Sparkle newspaper every day - it keeps her in touch with the date and jogs her memory of past times. There are a lot of activities - for those who wish to partake in - but nothing is forced. A monthly small spiritual service is good for those who like to go. Kindness all around seems to be paramount. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 January 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (8) & Events (1)
- 10 Jun 2026
The team at a Guildford care home arranged an incredible falcon flying display for residents, their loved ones and members of the community. As well as watching the display, attendees...
- 13 Feb 2026
A 16-year-old volunteer at a Guildford care home is inspired by the residents she supports and never imagined her career plans to work in midwifery would lead to volunteering with...
- 21 Oct 2025
A specialist dementia care home in Guildford which launched its Namaste Care sessions a year ago is discovering remarkable benefits for residents, including those living with Parkinson’s dementia. The sessions...
- 31 Aug 2026Organiser: Claremont Court Care Home
Awards / Recognitions (23)
- 01 Jun 2026Recipient: Claremont Court Care Home
- 07 May 2026Recipient: Claremont Court Care Home
- 30 Jan 2026Recipient: Carebase
Accreditations
There are no accreditations posted yet for Claremont Court Care Home.
Meet the Team (1)

Karen has over 30 years’ experience in healthcare, specialising in the care of people living with mid-to-late stage dementia. A qualified Dementia Interpreter and trainer, she has a deep understanding of how dementia affects communication, behaviour, and emotional wellbeing - particularly in more complex needs.
Beginning her career as a carer, Karen developed hands-on expertise supporting individuals with advanced dementia before moving into leadership. Since becoming Registered Home Manager of Claremont Court in 2014, she has built a highly skilled and consistent team focused on delivering calm, person-led care for residents with complex dementia needs.
Under Karen’s leadership, Claremont Court has received national recognition for its dementia care, including:- Best Specialist Care (Dementia), National Care Home Awards 2025
- Dementia Care Award, Great British Care Awards 2023
- Nursing Home of the Year, Surrey Care Awards 2024
Karen is passionate about ensuring every resident feels safe, understood, and valued. She says:“I believe great dementia care starts with truly knowing the person so we can support them to feel secure and live well, whatever stage they’re at.”
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