Bridge House Care Home, Abingdon, Oxfordshire
Bridge House Care Home, Abingdon, Oxfordshire
Bridge House Care Home, Abingdon, Oxfordshire

Bridge House has a stylish and charming interior that is dedicated to supporting a satisfying day-to-day lifestyle, while being an ideal environment in which to practice skilled care.

The focus is on luxury, with comfort and nutrition to the highest standard and facilities that include a selection of lounges, a cinema, a bar and restaurant-style dining.

Carers take pride in a compassionate approach, taking on board complex needs like dementia care and also respite.

Group: Carebase Ltd

Person in charge: June Maharaj (Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 71 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 71

Rooms with ensuite WC: 71

Facilities & Services: Palliative Care • Respite Care • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Bridge House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Bridge House Care Home has a Review Score of 9.7 (9.658)

The Review Score of 9.7 (maximum of 10) for Bridge House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 45 Reviews over all time. This Average Rating is also the rating value for Bridge House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.658 for Bridge House Care Home is calculated as follows: ( (383 Excellents x 5) + (132 Goods x 4) + (18 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 538 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bridge House Care Home is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.2 positive Reviews (71 registered maximum number of service users ÷ 5). 21 Reviews ÷ 14.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    32
  • Good
    13
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bridge House Care Home?

  • Extremely LIKELY
    37
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bridge House Care Home

  • Daughter of Resident/Service User
    15
  • Friend of Resident/Service User
    8
  • Son of Resident/Service User
    6
  • Resident / Service User
    4
  • Wife of Resident/Service User
    4
  • more

All the staff at Bridge House are committed to the resident's welfare. From the first day, my wife became a resident they knew and addressed her by name. They invariably greet her first when we are together and always treat her as an individual. Her dementia means she is not always pleasant and can be scary but never once has any of the staff even looked frightened. They deal with the situation with calmness and kindness. She is the only resident who smokes and therefore shares the smoking area with staff on their breaks. They accept her as one of them and even tolerate her interrupting their conversations. I was a lifelong advocate of encouraging people to live and die in their own homes but now believe she has a richer life in this home than I and my family was able to provide.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A very well-run care home in the middle of Abingdon, which has advantages of being near shops, the town centre etc, yet beside the River Thames. A well-designed and well laid out building.

Good management with attentive, cheerful staff. Good programme of activities. Intriguing blend with a 'club' allowing older non-residents to use facilities (cafe, gym, cinema, salon etc) which brings delightful life to the place. A good business model.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife has been in Bridge House Care Home and my family and I have been really impressed by the relaxed and welcoming approach of the staff and their concern to discover how best to settle her in. Seeing their good-humoured patience with her and with other residents has been a great relief.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Nice rooms, especially end of the corridor. Good food. Activities most days. Bistro for drinks, light snacks and meeting other people. Very good, friendly staff. Near the park and next to a supermarket. Cannot think of anywhere better.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Jean Bishop, Business Manager at Bridge House Care Home responded to this review on 30 Oct 2017:

Thank You so much for your feedback!

I have been so impressed with the many instances of particular care and kindness towards my sister and other residents and the efforts made to give them pleasure. It is a lovely place to visit as it is always clean, attractive and welcoming.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My relative is enjoying making new friends and is really beginning to feel "at home" at Bridge House. The décor and furnishings are well thought out to magic up a pleasing ambience in all areas and the positivity of the staff are conducive to a happy life.

It's a nice place for friends and relatives to visit.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been here for over 2 years.

During this time, his dementia/Parkinson's has deteriorated resulting in his ability to communicate and walk. Despite this, the home has been extremely responsive to meet his needs. They have taken time to learn more about him as a person and encourage his hobbies and interests. All the staff are caring, professional and cheerful. They are well led by the manager.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Well-orchestrated care over the two and half years my relative was living there, which was impressive given how her condition changed during her time at Bridge House. They embraced family involvement and were always open to thinking of new ways to stimulate the care home environment for its residents.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bridge House looked after my mother wonderfully well for two and a half years until the end of her life. Bridge House doesn't look like a care home which was why my mother chose it. She could get her hair done in the lovely hair salon then go and have a coffee at the bistro which was her normal routine before moving to Bridge House. And she was able to go out with the driver on trips around Abingdon which gave her an important sense of freedom
The Riverly Club staff, nurses and care staff took the time to get to know her and understand her needs - she didn't always make it easy but they never stopped trying. They grasped what was most important to my mother and kept that at the forefront of her care, especially as her needs changed over time.
Their end of life care was outstanding - both in how they kept my mother comfortable, peaceful and pain-free and how they supported our family. I can't fault them. I feel very fortunate to have had Bridge House looking after my mother.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Although only with them for a short time, the care and understanding was first class. Every staff member made a difficult time easier to cope with. Excellent.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall care and safety is good. Some areas could be improved such as foot and nail care. We pay £5500 a month, surely £20 of that could be used on monthly Chiropodist visits. I have to cut my mother's nails and hair as both need to be paid for and this mounts up each month on top of toiletries etc. Toe nails are not easy to deal with in old age.

How likely would you be to recommend Bridge House Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Very Poor

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Poor

Jean Bishop, Business Manager at Bridge House Care Home responded to this review on 26 Oct 2017:

Thank you for your feedback. We value all feedback at Bridge House and welcome the opportunity to discuss any concerns you may have with us. I understand that you have already spoken to the manager at the home and a plan of action is in place, however, please feel free to contact me if you so wish to discuss further.
Kind regards, Jean Bishop (Bridge House, Regional Manager).

The Bridge House has taken great care of our friend since February 2015. We visited many homes in a 30 mile radius and The Bridge House, Abingdon was top of the list by a large margin.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved into Bridge in December 2016. The care she receives is superb - it's such a relief to know that she is safe, so well looked after and genuinely adored by the staff.
The lifestyle coordinators work really hard and encourage residents to join in and try new activities.
The party arranged for my mother's 100th birthday was fantastic.
I would not hesitate to recommend Bridge House.
I cannot comment re value for money - it's very expensive but is on a par cost-wise with other care homes - what price can you put on a loved ones well being and safety?

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Our Mother suffers from a rare terminal neurological illness, Progressive Supranuclear Palsy. She has been a resident of Bridge House for three years. Over that time both her nursing and care have been carried out by the staff with the greatest of kindness and professionalism. The fact that despite her illness progressing steadily, she has never had an infection and always looks her best is a great testimony to the high standards at Bridge House. I would recommend them without hesitation.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jean Bishop, Business Manager at Bridge House Care Home responded to this review on 11 Oct 2017:

Thank you for your kind words and it is an on-going pleasure to care for your Mum! Feedback is always welcome as you know.

A most relaxing fortnight with helpful and pleasant staff. We feel much better for our stay with you.

How likely would you be to recommend Bridge House Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

In early 2015 my wife was diagnosed with 'Lewy body' dementia, and by November of that year she was admitted to Bridge House Care Home, Thames View, Abingdon for specialist care in one of their south-facing rooms. While she was a little resentful at the beginning of her stay, it was only the professional care of the staff that led her to accept her situation. After 22 months however, her health deteriorated suddenly and she died on 4th September 2017. I am happy to recommend Bridge House to future clients.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When you walk into Bridge House Care Home it feels more like a hotel than a care home. Beautiful en suite rooms spacious and with all "mod cons" suited all ages and disabilities. Lovely communal areas, plenty of space for walking inside and out. Food was always well presented and good choice on offer. Nothing was too much trouble. The staff were all superb, well trained and very caring. Nursing staff were always on duty. Laundry and in house cleaning to a high standard. I loved The Bistro for coffee and lunch. A perfect place to stay.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot say how pleased my sister and I were that we found Bridge House Care Home for mum.
The facilities are 2nd to none and nothing was too much trouble for any of the staff whether it be the nurses, carers, domestic/maintenance staff the two absolutely fabulous lifestyle coordinators, hairdressers and reception/driving staff. What really makes a difference is how all the staff act as "one family" under the guidance of the manager. Unbelievable care.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sybill Evans, Director of Nursing at Bridge House Care Home responded to this review on 04 Sep 2017:

We have been priviledged that you chose us to nurse your mum. It was a pleasure to get to know you and your family.

Mum and Dad had a wonderful time - they felt the two weeks of respite care was like a holiday. They were very pleased with the friendliness of the staff and the quality of all the services. Mum loved the high-quality furniture and curtains. They made a lot of friends and are thinking of going back permanently.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sybill Evans, Director Of Nursing at Bridge House Care Home responded to this review on 31 Aug 2017:

Thank you so much! We loved having your parents and look forward to meeting them again. They were a breath of fresh air.

Our mother came to Bridge House at very short notice, with a progressive brain tumour and a short and difficult life expectancy. Bridge House bent over backwards to accommodate her quickly and make her feel instantly at home. Bridge House feels like a good hotel, but with confident and exceptional care and, most important of all, great compassion and humanity. My mother received excellent care, tailored to her physical needs, but was also recognised for the individual she was and treated with dignity, humanity and compassion, but also kindness and genuine friendship throughout her time there. All that care was also extended to her family and we were supported and cared for right up until the end of her life and beyond. Bridge House and its staff felt like an extension of our own home and family and we were made to feel completely comfortable there, day or night, even after our mother died. It manages to be an exceptional care home, without ever feeling like a care home at all. We are very grateful to them.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum's declining mental and physical health necessitated 24hr care. I researched a few local options but when my son and I visited Bridge House our tour of the facilities surpassed our expectation and unannounced viewing let us see it on a normal day today and we were impressed. All the residents looked happy and entertained and all the staff were friendly and kind. The facility was more like a tasteful hotel than a care home. Amazingly mum not only settled in quickly but she seemed genuinely happy. In the year she spent I have nothing but praise for the dedication of the staff and exceptional standard of loving care.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The weeks that my husband stayed at Bridge House were very satisfactory. Personal carer medication were done well. The latter is very important with multi drugs been prescribed which takes care to administer correctly. Main difficulty is availability- currently there is no vacancy and also no 1-week respite care. My name is on the waiting list.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

I consider that my ex-husband is being very well looked after at Bridge House. The staff are attentive and caring, and treat the residents with kindness and respect. There is good rapport between the staff and the residents who are encouraged to feel that Bridge House is their home. The staff are always welcoming to visitors and there is a general feeling of quiet calm which is re-assuring to everyone.

How likely would you be to recommend Bridge House Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My mother was admitted to Bridge House to the dementia floor. The floor is beautifully decorated with numerous pictures and plants, and several areas for sitting overlooking the garden. There is a large room to watch films, a spacious lounge and a sensory room (which the grandchildren enjoyed!)
Mums room overlooked the garden and park, a lovely view and adequately furnished.
The staff are all very caring and helpful.
After one week Mum had a stroke. For the final week of her life Mum was looked after with amazing care and attention. The staff also looked after us as a family with numerous cups of tea and food. Her care was second to none and I can't thank the home enough.
The management were also very caring and helpful.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A wonderful smart, clean home, with ever so helpful kind, caring staff. That doesn't smell and have old people sat in a row in chairs looking bored. A large variety of activities offered to the residents and encouraged to do. Far too much food offered all the time. Any concerns are not a problem and soon dealt with. All the residents appear happy.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

After initial problems nearly 2 years ago when my husband first went in, concerning wether they would accept him as a permanent resident with early onset Alzeimers, which caused me much distress. I am very happy with his care in Bridge House. Changes in staff are always a concern but this is a problem in most care homes. Any other concerns are are discussed and dealt with in an open way, having always been resolved. There is a friendly and all permanent staff are cheerful and welcoming with a nice buzz about the place. The location is excellent and the mix of non-dementia residents plus members of the public belonging to the Rivaly Club ensure a 'normal' atmosphere as well as a caring one, which is what I was looking for.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been a resident in Bridge House for 6 months. She has settled in remarkably well. She feels secure and valued. The staff are really caring everyone stops to talk to each of the residents if they see them alone or even just to keep them company. There are activities every day and Mum loves being able to go to the Bistro to have a change of scenery. Visiting is open and you are always made to feel welcome.

How likely would you be to recommend Bridge House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very good care. Lovely staff and great food.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff v friendly and helpful. Also kind, considerate and attentive to my Dad. The activities are good, although Dad only seems to join in occasionally. His bathroom could be kept cleaner. Thank you.

How likely would you be to recommend Bridge House Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

A kind and welcoming place in entrance hall. Smiling people who appear committed and happy in doing their duties when required, they are quick and relaxed in dealing with patient needs. My personal experience rates it as high.

How likely would you be to recommend Bridge House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff have been excellent. They have made the process of my mother moving onto the next stage of her life much easier.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been a resident at Bridge House for nearly four months. He has settled in well. All the staff, from management, activity, reception to nurses and carers, have treated him with kindness and sensitivity. The food is excellent and he enjoys his meals. The manager is always available for discussion on any subject relevant to his care, as his wife and speaking for his other visitors we are always made welcome and made to feel at home. Having had difficulty making the decision that he needed full time care, I now know it was the correct decision and he is in the correct place.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Over the night 22/23 March we had a smouldering electrical wire which resulted in the fire brigade coming and ended up with 24 hrs of very limited services ie electricity, no lifts or TV. The staff and team at Bridge House have been amazing as they kept us safe, informed and entertained. Everything has been restored to normal within 24 hours, but we always felt safe and looked after.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased we came upon Bridge House. Father has settled very well. Run to a high standard with a family feel to the place. The care is excellent, a lot of nice food. So pleased a friend told us about the Bridge and cannot be more complimentary about the home.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

There is such a wonderful, warm, homely and friendly atmosphere as soon as you walk into the home. The staff all have smiles on their faces and are extremely freindly and helpful. The facilities are welcoming and very well set out and decorated with a great variety of things for the residents and their families to do. It is very evident that everyone cares greatly about the environment and the care that the residents receive and that is the most important thing that a relative can ask for. Bridge House feels welcoming, warm, homely, happy and safe!

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My dad has had 2 respites with your home before I decided on full time care after a fall. I looked at other places but decided on Bridge House Care Home, I have always been delighted with the company set up. From the man on the reception, the driver, all staff are great.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My husband has parkinson's and alzheimer's and has been here for 2 and a half years. The home is bright, clean and welcoming. It has a spa, gym, cinema and mini-bus facility, whose staff (especially bistro) are amazingly helpful. The manageress is very approachable (always) and takes on board any comments we have to make. Her understanding and compassion make her an ideal manageress, I think.

The care is good (most important of all!) as is the food. My one concern is fluid intake. My husband cannot ask for drinks, nor indicate that he is thirsty. Giving him drinks is time-consuming and I'm not sure that it happens, apart from meal times, when he is fed.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have found the staff at Bridge House from the Management to front of house to be really friendly, patient and caring to both me and my friend. From the welcome we received when my friend first moved to Bridge House to the instance when the Manager sat with me to help me fully understand the nuances of my friend's dementia, how this could manifest itself and the strategies they would use to manage her care. They always have time to allay any concerns we might have as we deal with the progression of the condition. The attitudes of the staff reflect the ethos of the home with everyone prepared to go the extra mile whether they work in the bistro, as chauffeurs, in housekeeping or personal care.
The home is modern, clean, airy and really welcoming. Activities are varied and inclusive. The home is adjacent to the river and park which provides not only a nice outlook but also plentiful options for walks despite its town centre location.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Reception pleasant. Films good. Staff sometimes slow to respond to bell in rooms. Staff generally always helpful and lovely with residents. Building always warm. Shower near gym most inadequate and one in spa not always available. Gym well equipped.

How likely would you be to recommend Bridge House Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been a resident since April 2015 and when it is sadly time for our relative to be placed in a home it is a very difficult time. You wish for a place where they will be well looked after, but also a place where you are comfortable and as ease as a visitor. Well at Bridge House as soon as you enter you are welcomed by very friendly staff for whom nothing is too much trouble.
It is like walking into a 5 star hotel, very clean, open and light. As my mother has dementia she is on a secure floor, but again nothing is too much trouble. She is well looked after, really cared for, the staff always use Christian names and always have time to chat. There is a lovely bistro to go to, gym, hairdressers and beauty salon where residents are pampered. The home is immaculate and cleanliness is again 5 star, I am already contemplating my place.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bridge house is a fairly new care home so the very pleasant décor is still in good condition and kept clean and attractive. Public and private rooms are nice, but dedicated car parking is limited. Management and staff are pleasant to deal with, but communication between them doesn't seem to be as good as it should be. There is quite a high turnover of staff which affects my mother in that she feels she loses people who have got to know her.
Staff are busy, now that Bridge House is fully occupied. So my mother feels they are rushed and seldom have time to chat to her. Her main issue is the food, which varies in quality and often arrives late and cold. Overall we feel Bridge house is good, but expensive, and doesn't give full value for money.

How likely would you be to recommend Bridge House Care Home? Neither Unlikely or Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Poor

Deciding that a care home is needed for mum was a very difficult choice. We visited several in the area. Bridge House made the choice easy. The love, support and care was the best we could hope for. At all times they listened to our comments and did their best to accommodate. Christmas was so lovely. We have fond memories of the last few weeks of mum's life. She was treated with dignity and care.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been a resident at Bridge House for 6 and a half months. She has advanced dementia. Care and consideration for mum has been excellent. We could not ask for more. All staff and management are very friendly and will help in any way possible. Lots of activities take place daily. All food is freshly prepared and of excellent quality. Support for families is also excellent. We really are happy with all aspects of Bridge House. A really lucky find for us all.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Within a fifty mile radius Bridge House was the best home and we have not been disappointed coming here smoothly was achieved and has empowered my friend to be herself again. She is very happy, occupied well groomed and smiling all the time. We are able to relax and enjoy being with her again.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Coming to Bridge House has given me a new lease of life! I was nervous about it to start with but I'm so glad now that I've made the move. Bridge House provides the companionship I lacked and offers so much more than I expected. There is so much laid on for the residents. There's a wonderful bistro, health club and spa, a cinema, a gym - which I use everyday - a library, a bar, organised outings and lots and lots more. With all the home comforts that Bridge House offers, it really is the wonderful staff who make all the difference. So warm and friendly and made me feel comfortable and at "home" within a matter of days.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2018

Top 20 Mid-size Care Home Groups 2018

Recipient: Carebase Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Mid-size Care Home Groups 2017

Recipient: Carebase Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

June

June Maharaj

Job Title: Home Manager

Joined: 2013

Description:

June is a registered Mental Health Nurse with over 23 years of experience, and has been at Bridge House since opening in 2013. The quality of June’s care has seen her shortlisted for the Southern Regional Care Awards, Care Manager of the Year in 2014.

June says, “I make sure that my team are well trained and well looked after so that they have the knowledge, skills and attitude to really make a difference to the lives of our residents”.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Bridge House Care Home