Carebase Ltd in Essex | 4 Care Homes

Review of
Alderwood Care Home
from D L (Husband of Resident) published on 12 September 2025 Submitted via Website • Report

Overall Experience

Alderwood is a place that I visit five or six times a week all staff are wonderful, my wife is looked after so well and if there is any problems they a solved quickly, They are all Angels I can't recommend them all highly enough. I am so lucky to have found a care home that really cares.

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Review of
Alderwood Care Home
from R W (Son of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

The care and compassion that is employed at Alderwoods is 2nd to none. I and the family are in no doubt that the expertise, commitment and understanding of Mums needs has been the main reason for Mum still being with us today. Her home for the last 4 1/2 years. They have engaged her in daily activities

and brought about much happiness.

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Review of
Ashbrook Court Care Home
from D E (Daughter of Resident) published on 15 August 2025 Submitted via Postal Card • Report

Overall Experience

Good staff engagement with the residents, making an effort to keep them stimulated with activities and outings, engaging their brains with songs and singing. Also welcoming to family and friends, offering refreshments. The home has a transparent approach as the family has the codes to visit any time.

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Review of
Honey Lane Care Home
from Steve P (Son of Resident) published on 26 June 2025 Submitted via Website • Report

Overall Experience

My father had been at Honey Lane for 3 years and we cannot praise the care and support that was given not only to him but to the family as well, they went above and beyond. Due to the dementia we had not seen my father for three years previously, even though we had tried he refused to see us. Under

their care he was reunited with us so we were able to see him to the extent that I took him out to the local pub every week for a meal and a rum and he attended family meals. For this we are so grateful. First of all he refused to come out of his room but again they encouraged him to socialise so that he eventually attended outings out and also sat in the day room. Each of the team that cared for him did so with compassion, patience and kindness. My father got taken to hospital and was placed into ICU, he was accompanied by a carer in the ambulance and waited until we got there. She was lovely and so kind and was upset that she couldn't sit with him. We cannot praise enough.

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Review of
Cherry Wood Grange Care Home
from C G (Daughter of Resident) published on 3 June 2025 Submitted via Website • Report

Overall Experience

My Dad moved to Cherry Wood Grange from another care home at the beginning of May. My Dad had more meaningful, stimulation in the first 48 hours of being at this care home than he had experienced in 5 months at the previous home.
The staff at Cherry Wood Grange are kind, warm and genuinely care about

their residents and resident's family. Everyone was keen to meet my Dad and actively asked questions about his likes, dislikes and the things that may upset him. Cherry Wood Grange has created a family feel that resident's family are also included in.
The communication has been excellent! I live a long way from this care home and my only weekly communication with my Dad is via video call. Day and night staff have helped me to have video calls with my Dad that fit around my working day and I don't feel like I'm being a nuisance when I call, which is lovely.
Cherry Wood Grange work really, hard to give their residence a life full of rich experiences and activities.
I feel hopeful for my Dad's future and don't worry continuously about him.
Thank you

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Review of
Honey Lane Care Home
from Tom J (Son of Resident) published on 3 June 2025 Submitted via Website • Report

Overall Experience

My Mother has been a resident at Honey lane for the past 4 years. Due to Her advancing age and dementia. She could no longer look after Herself. She has been well cared for and treated very well despite Her condition. Sadly She is now at end of life phase. We are comforted in the fact that She

is safe and being treated with respect.

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Review of
Cherry Wood Grange Care Home
from Russell D (Son of Resident) published on 3 June 2025 Submitted via Postal Card • Report

Overall Experience

Mum is very happy and content.
All the ladies are lovely and caring and Mum is very comfortable and enjoys going out on the trips.

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Review of
Alderwood Care Home
from Linda L (Sister of Resident) published on 16 May 2025 Submitted via Website • Report

Overall Experience

My sister has been in Alderwood Care Home for 9 years and has always been treated with respect and has received exceptional care. She is happy here. I did not expect my sister to live such a long and healthy life once she was diagnosed with dementia, but the staff and management at Alderwood have

extended her life and the quality of it. I couldn't imagine her being anywhere else!

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Review of
Ashbrook Court Care Home
from Gary B (Brother of Resident) published on 16 May 2025 Submitted via Website • Report

Overall Experience

Ashbrook Court is a great care home, my brother has been a resident since January 2025. All the staff, carers, admin and management have been great with my brother, cannot do enough for his him and his everyday needs, very reassuring for our family to know he's getting the best care.

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Review of
Ashbrook Court Care Home
from Suzanne C (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report

Overall Experience

My mother moved to Ashbrook Court following multiple medical issues , including a massive stroke, the staff were extremely welcoming and reassuring during this time of adjustment for us all, the medical care she has received is outstanding, the nursing staff are all excellent and always make time

for us to explain anything or answer questions we have And consequently my mother has been kept well, happy and comfortable
We can now rest knowing she is being so well cared for
This alongside the outstanding care staff who look after her, always with a smile for her and us . i can't fault them!!

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Review of
Ashbrook Court Care Home
from V L (Wife of Resident) published on 16 May 2025 Submitted via Website • Report

Overall Experience

Any problems are dealt with expeditiously. The staff are very caring of individual needs. The residents are well looked after, although some of the bedrooms and the communal rooms need redecoration and updating

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Review of
Ashbrook Court Care Home
from P D (Son of Resident) published on 9 May 2025 Submitted via Website • Report

Overall Experience

As always the staff very caring and look after my mothers needs perfectly. I along with my sister and brother can sleep at night knowing mum is being looked after and checked on regular. The nurses always inform us on any change to mother .

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Review of
Ashbrook Court Care Home
from V L (Daughter of Resident) published on 9 May 2025 Submitted via Website • Report

Overall Experience

Excellent care home. Staff and Carers are always welcoming and respectful. As with anywhere there are always one or two things that could be griped about but ultimately I 100% feel confident that my dad is well looked after and cared for. Most importantly, he is treated with respect and the carers

and staff make every effort to ensure he is comfortable and happy.

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Review of
Alderwood Care Home
from L W (Son of Resident) published on 30 April 2025 Submitted via Website • Report

Overall Experience

The level of care and staff commitment to ensure my mum had the best life possible is simply fantastic. Nothing is too much. My mum had never been so happy as she is now. The staff from catering, nursing to caring are all so committed. Also the premises are perfect thanks to the dedicated maintenance

staff.
I can rest easy in everyone at Alderwood to look after mum as she is on palliative care with stomach cancer. They have kept my mum well and alive for over a year even though the hospital said she only had a few months prognosis.and also no falls or injuries and unnecessary hospital admissions as everything has been discussed and planned for my mum to end her days in a place she calls home and is loved .

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Review of
Ashbrook Court Care Home
from Richard W (Son of Resident) published on 15 April 2025 Submitted via Website • Report

Overall Experience

My mothers experience was not good. Following an assessment by social services, they said that interim care was a good idea and stated that Ashbrook House confirmed that they had availability. Obviously we were anxious for mum to be in a safer in environment, however it took nearly 2 weeks for them

to assess and admit her. When she arrived there she was placed in a terrible environment for her, with poor dementia patients wandering around when my mother has fully capacity. On this wing, she had strangers wandering into her 'private' room, there was loud music blaring in the corridors. She wasn't allowed to chose her own outfits, and finally, she didn't like the food. Trying to contact my mother here was very problematic, very often excuses were made, and on one occasion I was connected to a stranger. Finally we transferred mum out of here, she had no discharge papers and they had 'binned' her prescription meds, leaving her without necessary medication for 24 hours.

Reply from Jonathane Ribeiro, Home Manager at Ashbrook Court Care Home

Thank you for taking the time to leave a review and I'm sorry you felt that way. I was sad to read your thoughts and disappointed you hadn't raised your concerns before as we're always open to feedback and committed to continuous improvement to deliver exceptional care. Our residents are always encouraged to make a variety of choices including how and where they spend their time, what they eat and the clothes they wear. If someone is struggling to decide we may suggest a couple of ideas to help. We find the music in our corridors is a welcomed feature as it's made up of our residents' favourite songs. I wish we'd known you found it too loud as we'd have been happy to turn it down or relocate it. Please be assured, I was there when our nurse handed her medication over to a team member from your mother's new care home and the full paperwork was emailed across to them that day. Whilst I'm limited in the length of reply here, please contact me so we can discuss your feedback in more detail

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Review of
Alderwood Care Home
from Frances F (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report

Overall Experience

The care my mother receives at Alderwood is exceptional. It is an outstanding care home led by an outstanding manager. The wonderful lifestyle team ensure mum has a wide range of activities to take part in daily and mum really enjoys these social interactions. Mum regularly goes on interesting trips

which she loves, most recently to a Colchester ladies football match. The attention to detail in marking special occasions is lovely to see. Christmas transformed the home into a winter wonderland which gave a lot of joy to mum and I'm sure the other residents. Everyone's birthday is celebrated and they are made to feel very special. The care staff are kind, caring,happy, compassionate and respectful of the residents and very welcoming to me when I visit (almost daily). Alderwood is clean, bright and well cared for, it feels warm and homely. The grounds are beautifully maintained and the gardens are a lovely place to send time enjoying visits in. The meals provided are excellent and mum always comments on how nice the food is!

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Review of
Ashbrook Court Care Home
from Amanda S (Daughter of Resident) published on 17 March 2025 Submitted via Postal Card • Report

Overall Experience

I cannot fault anything to date.
Staff were supportive whilst viewing and amazing when we brought him in. They have kept us updated and nothing is too much trouble
Dad has settled in well and seems happy and always says how lovely everyone is. A very difficult time for us as a family but we know Dad

is safe and sound. Thank you

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Review of
Ashbrook Court Care Home
from Maria S (Daughter of Resident) published on 14 March 2025 Submitted via Postal Card • Report

Overall Experience

We are extremely happy with this home and would recommend you put your loved ones in here staff are all caring and lovely. The entertainment for residents is excellent, everyones birthday is celebrated with a party. There are regular outings. All the carers are kind and caring to residents it is clean

and friendly. It's amazing they keep you in touch if anything happens to your loved one.

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Review of
Ashbrook Court Care Home
from Anne A (Daughter of Resident) published on 11 March 2025 Submitted via Postal Card • Report

Overall Experience

Overall very happy! Reception staff always friendly and happy. Staff in lounge always happy to talk and help with any questions we may have (Oak Lounge).
Lunch (this is the Main Meal we see during our visits) looks delicious. Support staff - hairdresser, maintenance, housekeeping, activities all fantastic.

Nurses, always about to answer questions.

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Review of
Ashbrook Court Care Home
from Yvonne M (Daughter of Resident) published on 11 March 2025 Submitted via Postal Card • Report

Overall Experience

1) Reception staff - always friendly, helpful and cheerful.
2) Day time care staff - Oak Lounge - always friendly, professional and attentive to my mum's needs.
3) Hairdresser - Bring extra 'cheer', care and friendliness to the environment.
4) Nurses - communication, updates and next step chatted

(senior carer) about regularly, but, they are always answer any questions. Very friendly and professional.
Cleaning staff, maintenance, mini bus driver, activity staff are all very dedicated to their allocated duties. Good menu/diet.

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Care Homes Owned by Carebase Ltd in Essex

Carebase Ltd Locations in Essex (4)

Carebase Ltd Reviews in Essex (364)

Alderwood Care Home

Alderwood Care Home

Ashbrook Court Care Home

Honey Lane Care Home

Cherry Wood Grange Care Home

Honey Lane Care Home

Cherry Wood Grange Care Home

Alderwood Care Home

Ashbrook Court Care Home

Ashbrook Court Care Home

Ashbrook Court Care Home

Ashbrook Court Care Home

Ashbrook Court Care Home

Alderwood Care Home

Ashbrook Court Care Home

Alderwood Care Home

Ashbrook Court Care Home

Ashbrook Court Care Home

Ashbrook Court Care Home

Ashbrook Court Care Home

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